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Auto Doctors of Overland Park

RepairPal Certified Shop in Overland Park

Auto Doctors of Overland Park

134 Verified Reviews
(913) 521-5895
11826 W 112th St
Overland Park, KS 66210 USA
"They are very straight forward with their assessment of what needs to be done of which I appreciate."
— Mihir, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Jeff Ralston, Owner
  • Established 2008
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 30 Years of Car Repair Experience
Auto Doctors of Overland Park Reviews
134 Ratings
Displaying 1 - 15 of 123reviews
Brandon
06/06/19
Verified Customer
I've been going here since I moved to OP about four years ago. There's no place like it when it comes to customer service and custom scheduling aka I have to have my vehicle back at this time! They do an awesome job to accommodate their customer's needs and I can't thank them enough!
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, July 02, 2019

Thank you for such a great review, Brandon! We appreciate you taking the time to say such kind things about us! We'll continue to do our best to accommodate you every time!

Mike
04/30/19
Verified Customer
They do a good job and stand behind their work.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, June 10, 2019

Thank you, Mike! We absolutely stand behind our work. We're grateful you let us know about your experience!

James
04/08/19
Verified Customer
It was by sheer chance that I came to your business. I needed some diagnostic work done, so I look online to find the nearest location of a diagnostic center. I found several but I chose AD of OP. I couldn't have selected a better place. You found the cause of the leak and recommended getting some additional work done, which I did. I also had another vehicle which was not running well. I'd taken it to another mechanic for a tune-up and was running worse when I got it back than when I took it in. I'm pleased to say that you addressed all the issues and both vehicles are running well. Thanks.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, June 10, 2019

Thank you, James! We're so happy you found us and we look forward to taking care of anything you or your vehicle need in the future!

David
04/29/19
Verified Customer
Great service, fair price and trustworthy. I come here anytime my cars need repairs.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, May 10, 2019

Thank you for taking the time to review us, David! We are thrilled we could give you great service and appreciate you bringing your vehicles here. We look forward to exceeding your exceptions next time you're in to earn that final star!

Lisa
04/24/19
Verified Customer
AutoDoctor staff are very friendly and have a relaxed approach to the whole process. I enjoy not being pressured into more than I can handle at the time.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, May 06, 2019

Thank you for your review, Lisa! We won't ever be pushy or pressure you into purchasing items. We will take our time explaining what is needed and guide you to through the safety aspects of what repairs are needed!

Summer
04/23/19
Verified Customer
They were very accommodating.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, May 06, 2019

Thank you for your review, Summer! We will do our best to accommodate you every visit!

Toby
04/14/19
Verified Customer
Diagnosed the problem to the best of their ability
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, May 06, 2019

Thank you, Toby! Our technicians are kept up to date on training and are ASE Certified to make sure their abilities stay strong for this industry!

Denise
04/18/19
Verified Customer
Love their rating sheet, very friendly, and very helpful.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, April 29, 2019

Thank you for your review, Denise! The rating sheet definitely helps put items into priority! Thanks again!

Lucas
04/11/19
Verified Customer
Amazing people with great attitudes, very helpful and EXTREMELY knowledgeable! Even took extra time to explain what the certain repairs were and what caused them(due to me not understanding). Even got me in contact with a great, reliable, and cheaper tow! Thanks so much guys for everything! I ll be back every time I need to get something done and will send everyone I know there!
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, April 29, 2019

Thank you, Lucas, for your review and recommendation to others! We're more than happy to explain anything going on with your vehicle and anything we can do to help, we will! See you next time!

William
04/09/19
Verified Customer
Great team of mechanics. They are professional and explain the work needed in a manner that is well received. Highly recommend them to anyone who needs car repairs.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, April 25, 2019

Thank you for your review and your recommendation, William! It's our pleasure to assist you and explain what is going on with your vehicle!

David
04/07/19
Verified Customer
Great staff. Took care of my car's immediate needs and they let me know what to look out for in the future. I really like this shop.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, April 22, 2019

We really like that we could take care of you, David! Thank you for taking time out of your day to review us!

Michelle
03/24/19
Verified Customer
Very trustworthy and friendly. The work was done quickly, done well and at a very reasonable price
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, April 15, 2019

Thank you for leaving such a great review, Michelle! We appreciate your feedback!

Eric
03/17/19
Verified Customer
I came in because my engine was shuddering and being new to Kansas City I did not have a regular mechanic. I worked with Alex who told me that the mechanic would look at the car and once they figured out what was wrong, would email me with photos of what needed to be fixed. I got a call later from Alex and he told me that the front end was in need of a tie rods and a bunch of other items. I apparently also needed an ignition coil and spark plugs. Total cost to repair the car was $3,600.00. After that shock, I asked if all that was necessary and he got the price down to $2,400. Despite waiting over the weekend I never did get photos of the necessary repairs nor an email. I was able to pick up the car on Monday. 5 days later, on Friday, the car started shuddering again. I called and left a message for Kaylen who had Alex call me back. He left a message saying that perhaps they forgot to tighten something and to drop it off this Monday. Huh? For $2,400 bucks the mechanic forgot to tighten something? When I picked up the car I found out that a lot of the work done was maintenance. So the car is still not functioning correctly and I'm out $2,400.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, April 01, 2019

Eric, we absolutely appreciate you taking the time to leave us feedback. As the owner, I would like to handle this matter personally. I believe there has a been a huge miscommunication and misunderstanding. Please give the shop a call and ask for Jeff. 913-451-2539. My staff has been notified about you calling and to immediately direct the phone call to me. If you do not wish to call and you would prefer email - my email is jeff@autodoctorsop.com. Thank you for your review. I hope we can begin to resolve this very soon.

Sandra
03/10/19
Verified Customer
I'm very satisfied with the work done on my car. Management was cheerful and respectful. This is where I will go for any future problems my car may have, and I will recommend the auto doctors to others.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, April 05, 2019

Thank you for your review, Sandra! We appreciate you bringing your vehicle to Auto Doctors and for recommending our services to others!

Rachel
02/26/19
Verified Customer
Care was excellent, all 3 staff members I spoke with were very kind and helpful.
Reply from Auto Doctors of Overland Park
by AutoDoctorsOP, April 05, 2019

Thank you, Rachel! Your words about our staff are greatly appreciated and I will pass along your review to them!

RepairPal Scorecard
96
Overall Quality Score
36-month / 36,000-mile warranty
Technical Ability
94
Tools & Equipment
97
Customer Service
93
Customer Amenities
99
Auto Doctors is a really good example of what it takes to be a certified shop in our network. Our evaluation process takes into consideration a variety of factors. These include technician training, certification, experience, tooling, and customer conveniences. Auto Doctors excels in these areas. They employ experienced, ASE Certified staff, and provide them with the automotive tools and computer diagnostic equipment needed to make professional repairs on late model vehicles. Their service staff and technicians participate in on going training that has recently included classes in automotive diesel, Chrysler audio systems, and shop management. These are the things we feel will ensure you and your vehicle have a positive service experience. To top it off they back their work with a 24 month/24000 mile warranty.
Details
Message From the Shop
Family owned repair shop in Overland Park. Competitive Pricing. 3 year 36k mile nationwide warranty. We strive for excellence!
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
  • ASA
  • iATN
Questions Answered by Auto Doctors of Overland Park
Air Conditioning Doesn't Blow Cold on 2001 Mercury Grand Marquis
Have a shop perform an A/C system performance test.
Hot Wire Got On My Truck Got Hot , Cause The Brake Line To Get Hot, Now My Park on 1997 GMC Sonoma
Any brake issues should get seen by a certified technician as soon as possible.
My Cadillac Turns On Then I Drive It Around For A Bit It Doesn't Turn Back On on 1998 Cadillac Seville STS
the neutral safety switch or starter relay could be acting up, the anti theft system also has a history of issues.
What Is A Intake Manifold Gasket on 2000 Chevrolet Blazer
They are completely different gaskets the intake gasket seperates the intake manifold from the heads and engine block.
How Do I Check The Fuel Pump To See If Its The Source Of The Problem? on 2008 Ford Fusion
Even if the pump runs it does not mean there is enough pressure, so checking the fuel pressure with a gauge is important.
What Repair(S) Would Be Needed For Faulty Fuel Gauge? on 2005 Ford Taurus
The number one cause for that is the fuel level sensor, other possible causes could be the instrument cluster and/or any of the wiring between the two components.
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What verified customers have to say about Auto Doctors of Overland Park
Would recommend to a friend
86%
Car was ready when promised
91%
Did not feel sales pressure
77%
Car was fixed correctly the first time
88%
Customer was treated respectfully
94%
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