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Jack's Madrona Autoworks

RepairPal Certified Shop in Olympia

Jack's Madrona Autoworks

230 Verified Reviews
(360) 558-3277
525 Ronlee Ln NW
Olympia, WA 98502 USA
"Jack is always accommodating, friendly, honest and straightforward."
— Greg, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Jack Cloutier, Owner
  • Established 2003
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 30 Years of Car Repair Experience
Jack's Madrona Autoworks Reviews
230 Ratings
Displaying 1 - 15 of 230reviews
Daniel
05/29/19
Verified Customer
Great shop, had them do a check up on my used vehicle purchase and an oil change. When I discovered the oil change got overlooked they apologized profusely and made it right by picking up my vehicle at my work taking it back to the shop and getting the work done.
Linda Jo
05/18/19
Verified Customer
Great customer service. Very friendly workers. Reasonable prices. We found our new auto shop!
Wallace
05/18/19
Verified Customer
They got me in quickly, explained in detail what they found, made the repairs in a timely manner, and showed me the worn parts that were replaced. They are friendly and helpful. Plus, they keep a clean shop!
Karen
05/12/19
Verified Customer
Nice people, extremely knowledgeable about what they were doing. Informed me of what they were doing throughout the process. Very thorough. Charges were extremely reasonable.
Teresa
05/08/19
Verified Customer
Good work
Jan
05/04/19
Verified Customer
I will take my car back to them.
Susannah
04/28/19
Verified Customer
Consistently targets repairs needed in efficient, skilled and professional manner. They have kept my 2003 pathfinder on the road.
Scott
04/14/19
Verified Customer
Great service, job done right. Fair price. Very friendly, no pressure, honest.. we take all our cars here.
Paula
04/17/19
Verified Customer
I found Jack's Madrona Autoworks to be A+++ all around. Staff and service were great and price very reasonable. Really appreciated the complete check up too.
Rachel
03/31/19
Verified Customer
Jack's gets my gold star rating for customer service and high-quality auto mechanics. They're very attentive to detail, time-conscious, and personable.
Randy
02/23/19
Verified Customer
Very friendly and professional. I can trust that they will do quality work on my vehicles. They always make sure its a win-win for everyone. Honest and trustworthy. Thank you.
Nancy
01/24/19
Verified Customer
I have had a problem with a noise that has bothered me since I was rear-ended. The several places I took it all said 'No problem. Don't see anything wrong. Can't hear it'. Finally I found a place that put in the effort and found it. I am a fan!'
Brett
02/09/19
Verified Customer
Good people. Good work. Clean shop says it all.
Kathy
01/24/19
Verified Customer
These guys go the extra mile and they are honest and trustworthy.
Corey
01/24/19
Verified Customer
I couldn't be more impressed with the quality of service I received. From the initial quote, the work, the lead time, and the finished product!
RepairPal Scorecard
91
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
99
Tools & Equipment
80
Customer Service
92
Customer Amenities
93
Jack's Madrona Autoworks was established in 2003 and has been providing Olympia and the surrounding area with quality automotive repairs ever since. This shop features a team with an excellent mix of experience, ongoing training, and ASE certifications who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “honest”, “knowledgeable”, “courteous”, “friendly”, and “outstanding”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
Air Conditioning — Complete AC Repair, Evacuation & Re-Charge, AC Retrofit, Performance Testing Engine Management Service — Ignition, Emission & Fuel Delivery Systems Diagnosis & Repair, Drive Belts, Timing Belts, Valve Cover Gaskets, Head Gaskets, Fuel Pumps, Motor Mounts Brake Service — Brake Pads & Shoes, Rotors, Calipers, Power Boosters, Anti-Lock Brake Systems, Emergency Brakes, Machine Work, Diagnosis Suspension / Shock / Strut Repair — Shocks and Struts, Air Ride Systems, Ball Joints, Axle Shafts, Wheel Hubs & Bearings, Axle Seals, Sway Bars & End Links, Tie Rod Ends Exhaust — Mufflers, Tail Pipes, Exhaust Manifolds, Catalytic Converters, Gasket Replacement, Clamps and Hangers, Oxygen Sensors Oil Change — Conventional & Synthetic Lube / Oil / Filter, Transmission Flush, Power Steering Flush, Differential Flush, Brake Fluid Flush, 30K/60K/90K Services, Transfer Case Fluid Flush Transmission Repair — Clutches, Automatic Transmissions, Rear Main Seals Radiator Repair — Water
Specialities
  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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What verified customers have to say about Jack's Madrona Autoworks
Would recommend to a friend
99%
Car was ready when promised
99%
Did not feel sales pressure
99%
Car was fixed correctly the first time
97%
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