Laurel Hill Automotive & Tire

RepairPal Certified Shop in Norwich

Laurel Hill Automotive & Tire

20 Verified Reviews
(860) 850-2718
315 Laurel Hill Ave
Norwich, CT 06360 USA
"The staff were friendly and explained all recommended repairs prior to doing the work. Repairs were quickly done in a professional manner."
— Gina, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 4:30pm
S
Closed
Auto Repair Experience
  • Mark Tudisca, Owner
  • Established 2015
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 65 Years of Car Repair Experience
Laurel Hill Automotive & Tire Reviews
20 Ratings
Displaying 1 - 15 of 20reviews
James
04/07/19
Verified Customer
Felt pressured to have extra items added to service but when I expressed this to the mechanic things immediately changed and they treated us promptly and couteously.
Reply from Laurel Hill Automotive & Tire

James,
We apologize that you initially felt pressured! We don't want to make that impression anymore and I have alerted the Service Writers and Manager about your concern!
We're glad overall that your experience was good!
Thank you!

Gina
05/30/19
Verified Customer
The staff were friendly and explained all recommended repairs prior to doing the work. Repairs were quickly done in a professional manner.
Reply from Laurel Hill Automotive & Tire

Hi Gina!
Thank you for the review! We appreciate the kind words and we look forward to helping you again in the future!

Jim
04/23/19
Verified Customer
Good customer service. The repair was delayed unnecessarily. Had to bring my truck back a couple of times. E-brake still doesn't work well.
Reply from Laurel Hill Automotive & Tire

Hi Jim,
This concerns me!
Please give us a call when you have a minute so that we can help resolve this issue!
You can ask to speak with Mark or Bradley!

Carl
04/28/19
Verified Customer
I went in and the waiting room was clean and lots of magazines to look at. I was greeted and advised as what would be done and how things were progressing and if they ran into more problems.
David
05/13/19
Verified Customer
Staff is super friendly. The receptionist is very helpful, and your mechanic answered all my questions. Price was more than fair. I definitely recommend your shop to everyone.
Doug
04/15/19
Verified Customer
I had a very pleasant experience and the staff was very accommodating and friendly. The service manager, Jody, was awesome!
Gerald
05/21/19
Verified Customer
I have been a regular since moving into the neighborhood almost four years ago. It is not so rare to find competence and competitive pricing. It is striking to find customer service that goes beyond mere professionalism to warm and kind. Perfect score on communication skills--including listening skills. A rare find. Worth supporting if only for the novelty of feeling a little bit better about the world's possibilities as you go out the door, which always seems to open the right way when coming in, and the wrong way when exiting.
Tony
03/28/19
Verified Customer
It was just an oil change.
Reply from Laurel Hill Automotive & Tire

Thank you Tony for being one of our first customers to help us get onto RepairPal!

Jason
04/08/19
Verified Customer
Laurel Hill Automotive & Tire is very convenient because it is close too. I know the staff, they know my car and they are friendly.
Reply from Laurel Hill Automotive & Tire

Thank you Jason for being one of the customers to get us posted on RepairPal!

Josh
05/14/19
Verified Customer
It was easy to schedule an appointment for an evaluation. My car was also taken for an oil change.
Ryan
04/11/19
Verified Customer
I went in there and they fixed my vehicle.
Tim
05/06/19
Verified Customer
They were knowledgeable, they squeezed me in, treated me well. I love going there.
John
06/03/19
Verified Customer
I came in and had a tractor tire fixed.
John
06/18/19
Verified Customer
Everyone was really nice and I left fast.
Laura
05/12/19
Verified Customer
I had my car towed to Laurel Hill Automotive & Tire. The car was fixed quickly. I was very happy with the service I received.
RepairPal Scorecard
93
Overall Quality Score
12-month / 12,000-mile warranty
Technical Ability
97
Tools & Equipment
93
Customer Service
98
Customer Amenities
93
Laurel Hill Automotive & Tire was established in 2015 and has been providing Norwich and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, well-rained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “friendly”, “knowledgeable”, “helpful”, “excellent”, and “convenient”. A local shuttle service, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Laurel Hill Automotive & Tire provides quality car care in Norwich, CT. We are a family-owned business delivering honest and professional automotive repair and auto maintenance services to the people of Norwich and surrounding areas. The technicians at Laurel Hill Automotive & Tire employ today’s latest automotive technology and are equipped to handle all major and minor repairs on foreign and domestic vehicles.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belt
  • Tire Sales/Repair
Amenities
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Military Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
Map
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What verified customers have to say about Laurel Hill Automotive & Tire
Would recommend to a friend
92%
Car was ready when promised
100%
Car was fixed correctly the first time
94%
Customer was treated respectfully
100%
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