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Automotive Instincts

RepairPal Certified Shop in Northridge

Automotive Instincts

281 Verified Reviews
(818) 927-6252
8602 Lindley Ave
Northridge, CA 91325 USA
"I have been going to them for a long time and I have nothing but good things to say about them."
— a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Steve Summers, Owner
  • Established 1987
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 78 Years of Car Repair Experience
Automotive Instincts Reviews
281 Ratings
Displaying 1 - 15 of 273reviews
Alfred
09/17/19
Verified Customer
Excellent workmanship & customercare.
June
09/04/19
Verified Customer
Always get great service.
Barbara
09/08/19
Verified Customer
I wouldn't trust my car to any other shop.
Al
08/20/19
Verified Customer
I have known the folks at automotive instincts for years. If I did not like them and trust them I would not keep coming back
Florencio
08/22/19
Verified Customer
They are a very good auto service shop with great customer service. I was very happy with the service and repair done on my car and will gladly recommend them to anyone looking to service their cars.
Cookie
08/25/19
Verified Customer
This is my shop mechanic that I go to
Corrie
08/12/19
Verified Customer
Excellent service! This is the best place to have your car serviced. They mechanics and service staff and really knowledgable and friendly.
Andrea
08/12/19
Verified Customer
Quick work, done well, friendly staff, and reasonable cost.
Eric
07/09/19
Verified Customer
Outstanding service!
Jaime
08/06/19
Verified Customer
Great service!!
David
08/01/19
Verified Customer
Steve, Al, and all the service personnel are great and helpful, they can pinpoint my car's problems. My 23-year old car is still running well and that proves AI's excellent service.
Sandy
07/31/19
Verified Customer
Honest and high quality auto repair shop!
Esther
07/28/19
Verified Customer
I've even coming to Automotive Instincts for the past 13 years and always enjoyed the camaraderie, and exceptional service I received from staff and mechanics.
Jeffrey
07/24/19
Verified Customer
Very thorough on all aspects. Dry friendly & fair.
Gabriel
07/25/19
Verified Customer
Nice clean shop , good customer service .
RepairPal Scorecard
96
Overall Quality Score
24-month / 24,000-mile warranty
Technical Ability
99
Tools & Equipment
92
Customer Service
97
Customer Amenities
97
The RepairPal Certified Network is designed to identify shops that demonstrate the industries best practices and we found Automotive Instincts to be a near perfect example of this. We found their group of 6 staff members have been together since the late 90's and combine for over 115 years of industry experience. 5 team members are currently ASE Certified Technicians and Service Consultants. The management of this shop has attended some of the industries leading classes on Shop Management. The technicians have taken advanced hybrid training classes as well as other ongoing training. Steve Summers, the owner, has invested in the experienced staff, training, automotive tools and computer diagnostic equipment that make this truly an excellent shop.
Details
Message From the Shop
Our game plan is simple: We employ the most highly trained and experienced technicians we can find and we use the highest quality parts available for your car. We buy original equipment parts, in most cases, straight from the dealer. Sure, not using cheap aftermarket replacements and untrained technicians cost us more, but it’s the best assurance we can give that your car will be fixed right the first time. In addition, you can be sure you’ll get maximum reliability from your car since all of our services meet or exceed factory recommendations. This not only keeps your factory warranty intact, it will save you time and money in the long run.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belt
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Kia
  • Lexus
  • Mitsubishi
  • Nissan
  • Scion
  • Subaru
  • Suzuki
  • Toyota
Map
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What verified customers have to say about Automotive Instincts
Would recommend to a friend
98%
Car was ready when promised
100%
Did not feel sales pressure
99%
Car was fixed correctly the first time
97%
Customer was treated respectfully
99%
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