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Automotive Instincts

RepairPal Certified Shop in Northridge

Automotive Instincts

182 Verified Reviews
(818) 927-6252
8602 Lindley Ave
Northridge, CA 91325 USA
"I have been going to them for a long time and I have nothing but good things to say about them."
— a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Steve Summers, Owner
  • Established 1987
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 78 Years of Car Repair Experience
Automotive Instincts Reviews
182 Ratings
Displaying 1 - 15 of 177reviews
Eric
11/21/18
Verified Customer
Excellent probably be and great friendly staff.
Harold
11/16/18
Verified Customer
Was very happy except for the fact I asked for an inspection report besides lube & oil. When I got the bill they wrote down needed repairs, but not the price. This is unusual for them to do this. When I got home and called them, they gave me a quote. I think it was because they had too many cars to service.
Harry
11/06/18
Verified Customer
The service manager was courteous and friendly. Service work was done efficiently and correctly. The cost estimate was accurate. Overall staff was very helpful and went out of their way to satisfy our expectations.
Mark
10/26/18
Verified Customer
I went there and needed the brakes done. They replaced the pads but left me with a squeaking noise (which they should've been able to diagnose before sending me home). I took the car back then they fixed the squeaking which was supposedly related to the rotors which had to be machined. I wish they would've done the whole job in the first place instead of making me figure it out and come back a 2nd time.
Benjamin
11/03/18
Verified Customer
They replaced the starter on my Nissan Xterra in one day. Plus i received a discount for parts and labor through AAA.
Carla
11/02/18
Verified Customer
Al explained everything that was needed for my car.
Jay
11/07/18
Verified Customer
Always a professional, trustworthy,and competent repair shop. I've been a regular customer for over 14 yrs
Ben
11/07/18
Verified Customer
Good work
Sandi
10/30/18
Verified Customer
Always satisfied with the quality and care of my service
Mauricio
10/19/18
Verified Customer
I would have liked that the car would be inspected and informed of other things that would need to be replaced in the future.
Amalia
10/18/18
Verified Customer
For a first time customer, I had a great experience. Hopefully, I can make this my one and only auto repair shop.
Elizabeth
10/16/18
Verified Customer
Have been going there for years. Always happy with their service. They are a nice bunch who clearly enjoy the work and interacting with their clients.
Yvonne
10/12/18
Verified Customer
Thank you for your most appreciated help.
Judit
10/12/18
Verified Customer
Very friendly associates - clean pleasant environment
Alayne
10/11/18
Verified Customer
I only had an oil change, but the over all experience was good. I will go there for services in the future.
Schedule an Appointment with Automotive Instincts
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (818) 927-6252
Need an appointment for today? Call the shop directly at (818) 927-6252
RepairPal Scorecard
96
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
99
Tools & Equipment
92
Customer Service
97
Customer Amenities
97
The RepairPal Certified Network is designed to identify shops that demonstrate the industries best practices and we found Automotive Instincts to be a near perfect example of this. We found their group of 6 staff members have been together since the late 90's and combine for over 115 years of industry experience. 5 team members are currently ASE Certified Technicians and Service Consultants. The management of this shop has attended some of the industries leading classes on Shop Management. The technicians have taken advanced hybrid training classes as well as other ongoing training. Steve Summers, the owner, has invested in the experienced staff, training, automotive tools and computer diagnostic equipment that make this truly an excellent shop.
Details
Message From the Shop
Our game plan is simple: We employ the most highly trained and experienced technicians we can find and we use the highest quality parts available for your car. We buy original equipment parts, in most cases, straight from the dealer. Sure, not using cheap aftermarket replacements and untrained technicians cost us more, but it’s the best assurance we can give that your car will be fixed right the first time. In addition, you can be sure you’ll get maximum reliability from your car since all of our services meet or exceed factory recommendations. This not only keeps your factory warranty intact, it will save you time and money in the long run.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Heated Waiting Room
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Kia
  • Lexus
  • Mitsubishi
  • Nissan
  • Scion
  • Subaru
  • Suzuki
  • Toyota
Map
Get Directions to Automotive Instincts
Schedule an Appointment with Automotive Instincts
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (818) 927-6252
Need an appointment for today? Call the shop directly at (818) 927-6252
What verified customers have to say about Automotive Instincts
Would recommend to a friend
100%
Car was ready when promised
100%
Did not feel sales pressure
99%
Car was fixed correctly the first time
99%
Customer was treated respectfully
100%
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