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Carmasters Automotive

RepairPal Certified Shop
Carmasters Automotive
33 Verified Reviews
Carmasters Automotive
33 Verified Reviews
(757) 525-3920
931 E. Little Creek RD
Norfolk, VA 23518 USA
Hours
07:30
20:00
http://purl.org/goodrelations/v1#Monday
07:30
20:00
http://purl.org/goodrelations/v1#Tuesday
07:30
20:00
http://purl.org/goodrelations/v1#Wednesday
07:30
20:00
http://purl.org/goodrelations/v1#Thursday
07:30
20:00
http://purl.org/goodrelations/v1#Friday
08:00
18:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 8:00pm
S
8:00am to 6:00pm
Auto Repair Experience
  • James Bennett, Owner
  • Established 1998
  • 6 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 95 Years of Car Repair Experience

Carmasters Automotive Reviews
(28 Ratings)
5
(17)
4
(7)
3
(1)
2
(1)
1
(2)
Displaying 1 - 5 of 28 reviews
02/04/14

Second time using the services for self and for business, and found the establishment to be courteous professional and fair.

03/23/14

Whenever I dropped off the car, I had to come back twice to get the work done. Scheduling issues.

02/01/14

Great service!! Roy was very nice and professional!!

03/23/14

I would recommend them probably by telling somebody. They were very good, handling my car really good, checked in and out in a reasonable time.

01/31/14

Good service , helpful attendant.

Schedule an Appointment with
Carmasters Automotive
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (757) 525-3920(757) 525-3920

RepairPal Scorecard
93
Overall Quality Score

24
month
Nationwide
warranty
24
month
Local
warranty
Technical Ability
94
Tools & Equipment
100
Customer Service
88
Customer Amenities
95

CarMasters Automotive has much of what we look for in a certified shop. They have a well-rounded group of employees with a lot of experience who are lead by an ASE certified Master Tech who as gone above and beyond to gain certification in many additional areas. The team here is supported with the training, state of the art tools & equipment they need to tackle most any problem their shop will encounter, all with a 24 month, 24,000-mile warranty! They back this up with amenities that show a commitment to customer service; shuttle service, WiFi, extended business hours, and they are open Saturdays. We were impressed with CarMasters, we think you will be too!


Details
Message From the Shop

Retired Military owned. Napa Autocare. 2 year/24,000 miles Piece of Mind Nation Wide warranty most Repairs. Large drive through outside inspection lane for Boat, Camper and RV Trailers as well as Storage for all Vehicles.

Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More
Amenities
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open 24 Hours
  • Open Saturday
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Affiliations
  • ASE Blue Seal
  • NAPA
  • TECH-NET
  • iATN
Questions Answered by Carmasters Automotive
Whenever I want to accelerate especially f...
Low and dirty fluid can cause this and other problems in any transmission. Have you check your level and condition of your transmissions fluid? Also check your engine coolant as most transmissions are also cooled by the same coolant. Make sure it is not low and your engine is not operating above normal temperature

What seems to make the problem better or ...
That can be a problem with controls or actuators that the controls operate to change modes and temperature. Many can set a fault code and be controlled be a factory level scanner such as a TECH 2 which we have.
2008 chrysler town and country overheat I ...
We normally put vehicle up in the air on a lift so we can see where the coolant is coming out, something obvious there would be no charge.
My car has locked me out of it when I leav...
Check the Generic Electronic Module (GEM) for and DTCs. Depending on the trim level and if has factory of aftermarket alarm such as a Viper, many auto lock the doors after time or when vehicle starts to move and is normal. Could have a problem that could cause them to lock in addition to that. Scan all modules for fault codes. If you need any help as well as a car to drive while yours is being diagnosed call Scott 757-456-0722
Only gets bad when the car is on the inter...
a bad belt in a tire, bent wheel, bent axle, loose lug nuts, loose/worn steering or suspension components. If you can not do the test needed to confirm what has failed and is needed to correct call 757-456-0722, let us know if you need a vehicle to drive while we diagnose and repair yours.
Every time I make a trip with my car... ha...
Leaks can be difficult to find because they can change with temperature and pressure until they get worse. We will fill it with water and pressurize cooling system with a hand pump and a test gauge, put vehicle on a lift and look from below as well as from above. Some leaks can be internal into combustion chamber and out the exhaust or worse yet into the oil pan. Really difficult leaks may require strong dye to be added or can be intermittent from a seal on waterpump, If you can not do the test needed to confirm what has failed and is needed to correct call 757-456-0722, let us know if you need a vehicle to drive while we diagnose and repair yours.
When I drive away from the light, they bri...
that is a indication of system voltage dropping, which can be cause by multiple reasons such as a failing battery or alternator, slipping belt, low engine idle to name a few. If you can not do the test needed to confirm what has failed and is needed to correct call 757-456-0722, let us know if you need a vehicle to drive while we diagnose and repair yours.
Wet weather seems to increase fequency. I ...
the most common causes for V6 models are Leak Detection Pump (LDP) or Wiring
Verify the connection are good an tight at the leak detection pump under the vehicle on the canister assembly. Look for any signs of damage on the leak detection pump. To operate the pump a scan tool with the correct software will be needed. If necessary verify the wire harness from the leak detection pump to the Engine Control Module (ECM). This monitor checks for Evaporative Emission (EVAP) system leaks and canister pump module malfunctions. The monitor starts 5 hours* after the ignition switch is turned OFF. More than 5 hours are required to allow the fuel to cool down to stabilize the Fuel Tank Pressure (FTP), thus making the EVAP system monitor more accurate.

The leak detection pump creates negative pressure (vacuum) in the EVAP system and the pressure is measured. Finally, the ECM monitors for leaks from the EVAP system and malfunctions in both the canister pump module and purge VSV, based on the EVAP pressure. If you can not do the test needed to confirm what has failed and is needed to correct call 757-456-0722, let us know if you need a vehicle to drive while we diagnose and repair yours.
High temperature appears on screen after d...
most common problems for your vehicle are:

Defective Thermostat Assembly
Defective Water Pump
Damaged Wiring Harness

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Carmasters Automotive
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Need an appointment for today? Call the shop directly at (757) 525-3920(757) 525-3920
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