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Auto Alternative Service & Sales

RepairPal Certified Shop in Nicholasville

Auto Alternative Service & Sales

153 Verified Reviews
(859) 534-9371
2004 Park Central Ave
Nicholasville, KY 40356 USA
"Fantastic customer service and attention to detail."
— Jennifer, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Thayre Hawkins, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 63 Years of Car Repair Experience
Auto Alternative Service & Sales Reviews
153 Ratings
Displaying 1 - 15 of 150reviews
Diana
04/30/19
Verified Customer
very friendly staff and comfortable place to rest while waiting. Nothing negative
Bill
04/24/19
Verified Customer
Excellent work. Friendly knowledgeable staff.
Sidney
04/17/19
Verified Customer
The staff is always helpful and explains everything to you about the repairs.
Paul
04/08/19
Verified Customer
Solara was fixed with a range of options given for repairs. They searched around for part prices they helped my budget work out.
Angela
03/21/19
Verified Customer
It was a very good experience. I would, and have, recommend to anyone needing automotive work.
Chase
03/21/19
Verified Customer
Very helpful and to the point!
Eliza
03/18/19
Verified Customer
Great people to work with. Did a wonderful job
Abby
03/17/19
Verified Customer
Friendly, transparent and trusting staff. They were patient in explaining issues with me and walking me through what needed to be done.
Miranda
03/14/19
Verified Customer
It was fine.
Bob
02/24/19
Verified Customer
Quick, complete service done well at a good price.
Tony
02/18/19
Verified Customer
Another great experience!
Cherie
02/20/19
Verified Customer
The staff is honest, friendly, & knowledgeable. I use them for all our vehicles.
Chris
02/14/19
Verified Customer
We come to this mechanic service exclusively. They are honest, knowledgeable and dependable.
Jessica
02/18/19
Verified Customer
Thayer and Colleen always know who I am when I call and are super knowledgeable. A+ for not only their work but being able to explain what needs to be done and why.
Melissa
02/12/19
Verified Customer
great place to have your Honda or Toyota serviced
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
97
Tools & Equipment
93
Customer Service
90
Customer Amenities
93
Auto Alternative Service & Sales is a family owned and operated business that has been proudly serving the community since 1992. This very experienced and well trained team has at their disposal the shop equipment necessary to service and repair today's modern vehicles. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000 mile warranty for your peace of mind. Recent customers described this shop to us as, "excellent", "professional", "friendly", "honest", and "professional". A local shuttle service, rental & loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.
Details
Message From the Shop
Auto Alternative Service and Sales has been family–owned and operated since 1992 and started by two ASE Honda dealership technicians. Having been around for 22 years, we have learned customer service is everything. Auto Alternative began as a Honda and Acura only shop, then added Toyota and Lexus. Today we service most Asian Imports. We have grown from one service bay to seven and offer just about any kind of mechanical repair or service maintenance your vehicle needs. We are small compared to dealerships and big franchised tire / repair shops. This allows us to get to know you, how your car is driven, and do what is needed; not the special of the month. Auto Alternative is proud to announce that we are the only independent ASE Certified Hybrid shop within 200 miles. We are your dealer alternative for servicing your Toyota Prius, Toyota Camry Hybrid, Highlander Hybrid, Prius Prime, Honda Insight, Accord Hybrid and Plug-in, Civic Hybrid, Fit EV, Acura MDX Hybrid, Lexus ES300h, RX400h, RX450h. We also service the Hyundai Ioniq, Sonata Hybrid, Kia Optima Hybrid, Kia Soul EV, Mitsubishi plug-ins, and any other other EVs or Hybrids from these Automakers. Our expertise makes us your Auto Alternative for your Honda, Acura, Toyota, Lexus, Nissan, Infiniti, Mazda, Subaru, Mitsubishi, Suzuki, Hyundai, and Kia. Our dedicated and certified technicians are continually trained to make sure you get the highest quality repairs. We recently have added the resale of good reliable vehicles.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Kia
  • Lexus
  • Mazda
  • Mitsubishi
  • Nissan
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
Affiliations
  • TECH-NET
  • iATN
Map
Get Directions to Auto Alternative Service & Sales
What verified customers have to say about Auto Alternative Service & Sales
Would recommend to a friend
98%
Car was ready when promised
97%
Did not feel sales pressure
100%
Car was fixed correctly the first time
98%
Customer was treated respectfully
100%
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