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Professional Auto Diagnostics and Repairs, Inc

RepairPal Certified Shop in Newport News

Professional Auto Diagnostics and Repairs, Inc

220 Verified Reviews
(757) 349-8608
7210 C Warwick Blvd
Newport News, VA 23607 USA
"They do great work, they are friendly, they are outstanding."
— Monique, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Michael Leech, Owner
  • Established 2005
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 30 Years of Car Repair Experience
Professional Auto Diagnostics and Repairs, Inc Reviews
220 Ratings
Displaying 1 - 15 of 216reviews
Sarah
05/19/19
Verified Customer
Wonderful
William
05/16/19
Verified Customer
Staff was great. Report out was inaccurate and I do not believe they looked at anything beyond an initial diagnosis of the electrical issue I came in for. Ended up buying an alternator and a battery after the following day after being diagnosed as a fuse. Also had them flush the radiator. Came back from travel this afternoon to find my fiance stranded as the flush evidently cracked a seam. Spent close to $1000 in the shop and another $450 after I got it home plus a tow.
Corie
05/14/19
Verified Customer
I loved how you gave a break down of everything that was needed to be done, in level of urgency. Also the breakdown of what things are and what is most important for your vehicle.
Michael
05/09/19
Verified Customer
The mechanic assigned to my vehicle started off with a very thorough overall inspection, provided a written report which also included photos of trouble areas and his recommendations on repairs. He also provided a written estimate of said repairs.
Lauren
05/09/19
Verified Customer
Great people!
Amber
04/24/19
Verified Customer
Nice staff, tiny waiting room and toilet was broken
Roy
04/23/19
Verified Customer
I have been a customer for over a decade. Mike and his team are thorough, proficient, and courteous. My family and I trust the work they do for all of our vehicles, whether the vehicle is a domestic or foreign brand.
Michelle
04/22/19
Verified Customer
Brought my car in due to the passenger side blinkers not working. They were very professional and honest with me which is something you don t see nowadays with some mechanics. They even helped me to understand what happened and kept me updated throughout the whole process! Highly recommend these guys!
Ian
04/18/19
Verified Customer
Overall I had a good experience. It took a little too long in my opinion to complete my vehicle but I assume is was because they were busy. I'm happy with my repairs.
Kevin
04/11/19
Verified Customer
The clerk told me they would find out what's wrong with my transmission for $100 dollars. They still don't know what's wrong with it and I didn't know I had to pay an extra $290 just to take the transmission pan off and look inside. I thought that was included in the $100 check that was not disclosed upfront. I'm not working with a lot of money and I feel like my money was just taken away from me for nothing. NEVER AGAIN!
Ed
04/04/19
Verified Customer
The staff was very professional and courteous and i do not take my car anywhere else and the staff was knowledgeable on what they were doing
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, April 23, 2019

Thank you, Ed!!!

Eric
04/07/19
Verified Customer
Excellent. Would recommend to anyone.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, April 23, 2019

Thanks, Eric.

James
03/28/19
Verified Customer
Awesome.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, April 23, 2019

Hi James, Always a pleasure to serve you.

Katie
03/21/19
Verified Customer
They were nice, friendly, honest, and fast... My inspection only took maybe 45 mins.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, April 23, 2019

Hey Katie!

That's so great to hear!

Terry
03/18/19
Verified Customer
First visit & very pleased with customer service and repairs. Will return again.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, March 29, 2019

Hi Terry,

Thank you. We look forward to working with you again.

RepairPal Scorecard
92
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
95
Tools & Equipment
97
Customer Service
86
Customer Amenities
95
Professional Diagnostics & Repair was established in 2005 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician, they are equipped with the tools and diagnostic equipment necessary to work on today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “friendly”, “talented”, “courteous” and "professional". Local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available.
Details
Message From the Shop
Professional Diagnostic's and Repair, Inc. Your local auto repair shop in Newport News, VA. Are you looking for a car maintenance professional near you? You have come to the right place! We are located at: 7210 C Warwick Blvd Newport News, Va 23607. Electrical and Automotive repair Specialist. Our mission at Professional Diagnostics and Repairs, Inc. is to provide high-quality, competitively priced automotive repairs and service in a timely, ethical and friendly manner. We strive to be a different type of shop, and we want to show you that we do care about you and your automotive needs. We are here to solve your problems, and help you to prevent unnecessary future repairs. Please review us after you have tried our service, we value the insight so that we can constantly strive to meet your expectations and keep you as a happy customer! Sincerley, Michael Leech, President, Professional Diagnostics and Repairs, Inc.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
Questions Answered by Professional Auto Diagnostics and Repairs, Inc
Wont Go In Drive on 1999 Nissan Pathfinder
I would suggest giving us a call to set an appointment. This could be many things. 757.643.2559
Cruise Control Suddenly Stopped Working, What Could Be The Cause? on 1993 Chevrolet Cavalier
Could be many things. I suggest to set an appointment and let us check it out. 757.643.2559
When Driving Car Feels Like Is Pulling Toward The Right And Vibtating on 1995 Chrysler Town & Country
This could be many things causing the vibration and pulling to the right. We would recommend for you to give us a call. 757.643.2559 ask for James.

Thank you.
My Car Will Run For Like 15 Min. I Turn The Heater On, But It Does Not Get Warm. on 2004 Mitsubishi Montero
The previous answer is correct but incomplete. Anything that prevents the flow of air across the heater core or hot antifreeze into the heater core can cause a no-heat condition. These situations are very challenging for customers to correctly diagnose. Our shop can diagnose this problem for you, the charge for that service is 45$. Let us know if we can help you- Prof. Auto diagnostics, 643-2559.
Heat Blow Cold Air. I Have Already Fluid The Heater Cord on 1997 Acura CL
You are going to find it to be nearly impossible to diagnose this on your own. the Acura has an automatic climate control system on most models, and even when there is a heater control valve that is cable operated, that valve is under the dash and is inaccessible. Low heat/no heat concerns can be caused by thermostat issues, water pump issues, head gaskets, leaks, clogged heater cores, control system issues- the list goes on and on. Unless you actually know how the system works AND have access to manufacturer and vehicle specific information, it is very difficult to diagnose the system. The above poster is correct in that you need to check each heater pipe and make sure that it is hot. there is an inlet and an outlet. A correctly functioning heater that blows hot air will have an inlet temperature about 40-50 degrees warmer than the outlet. If both pipes are cool or cold, then you have a cooling system issue. If both are hot, you likely have a flow issue like a clogged core or a stuck valve or inoperative control system. You're probably best off paying for a diagnosis (we charge 90$) because even guessing wrong one time will cost you nearly that much in unneeded parts not to mention the time and frustration of making a needless repair. Call us if you need us to diagnose that for you. Professional Auto- 643-2259
Headlights Quit Working on 2004 Mercury Grand Marquis
Thank you for e-mailing us. Please give us a call at 757.643.2559
Where Is The. Ac Orifice Located And How To Replace ?
on 2006 Ford Freestar
Thank you for e-mailing us. Please call us at 757.643.2559
Map
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What verified customers have to say about Professional Auto Diagnostics and Repairs, Inc
Would recommend to a friend
87%
Car was ready when promised
89%
Did not feel sales pressure
92%
Car was fixed correctly the first time
89%
Customer was treated respectfully
95%
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