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Professional Auto Diagnostics and Repairs, Inc

RepairPal Certified Shop in Newport News

Professional Auto Diagnostics and Repairs, Inc

199 Verified Reviews
(757) 349-8608
7210 C Warwick Blvd
Newport News, VA 23607 USA
"They do great work, they are friendly, they are outstanding."
— Monique, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Michael Leech, Owner
  • Established 2005
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 30 Years of Car Repair Experience
Professional Auto Diagnostics and Repairs, Inc Reviews
199 Ratings
Displaying 1 - 15 of 196reviews
Yacosa
11/12/18
Verified Customer
I have always had a great experience. They explain everything its always a great experience.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, December 01, 2018

Hi Yacosa,

Thank you for sharing your experience with us.

Alisha
11/09/18
Verified Customer
They do great work but the prices are ridiculously expensive
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, December 01, 2018

Hi Alisha,

Thank you for sharing your thoughts on this. We truly appreciate your support. Is there anything we can do to address the concern you have over the bill?

Rodney
11/02/18
Verified Customer
Very thorough in the diagnostics and the follow up report. Included minor stuff that I knew was wrong but was going to take care myself (air filter change, wiper blades, etc.).
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, November 20, 2018

Hi Rodney!

We are always happy to help. We are glad to hear that the diagnostics, digital report and follow up were all professional and thorough. We hope to see you again in the future!

Alfred
11/02/18
Verified Customer
Good experience
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, November 20, 2018

Hey there, Alfred! Our shop is so happy to hear about your positive experience!

Corrine
10/29/18
Verified Customer
My experience was great
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, November 20, 2018

Hi Corrine!

Thank you! We were so happy to serve you on October 29th. We hope to see you again!

William
10/18/18
Verified Customer
Even thought the repair bill was high they work with me and payment. As long as you let them know what is going on.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, November 04, 2018

Hi William,

Thank you for being honest about your experience with our shop on Oct. 18th! You are right! We will work with you when we can. We value our customers and want to make sure their needs are met. We hope to see you again!

Seth
10/16/18
Verified Customer
Great customer service!
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, November 04, 2018

Hi Seth!

Thank you for visiting our shop on October 16th. We truly appreciate your business and hope to see you again soon.

Cleon
10/05/18
Verified Customer
So the immediate pleasing factor is the customer service from the phone conversation to the work performed. The ultimate comfort factor was that the old, replaced parts were produced as proof, voluntarily by the technician. This is a solid technique in a day & age where you are usually left to the mercy & honor system of the business. This action provides a comfortable, & solid bond for future work, while the solid workmanship completes the bond. Thank you; see you next time.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, October 18, 2018

Cleon, what superb observations and feedback for our company! When a customer takes the time to share details about their customer service experience, the workmanship completed on their vehicle, the technique applied to the repair and the integrity of the technician and the shop, it is truly appreciated. Thank you for being so candid. We certainly enjoyed working with you on October 5th and look forward to serving you in the future. Thanks.

Dwayne
09/27/18
Verified Customer
Very professional car garage. Highly recommend.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, October 13, 2018

Thank you, Dwayne. It's great to hear that you have experienced the level of professionalism that we are striving for.

Brittany
09/27/18
Verified Customer
I went there for an inspection and was advised what was needed in order to pass.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, October 13, 2018

Hi Brittany!

Great to hear that the inspection you received on September 27th was both helpful and educational. We want to make sure all of our customers stay safe on the road

James
09/25/18
Verified Customer
Great service.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, October 13, 2018

Hi James!

The service was great! That speaks so many volumes about the professionalism of our team and the excellence they strive for. We appreciate your support.

Russ
09/27/18
Verified Customer
Good job, like the communication including quotes AND pictures via email
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, October 13, 2018

Hi Russ!

Thank you as always for your continued support of our business and the work that you do for us. We are so pleased that we could help you on September 27th!

Mark
09/21/18
Verified Customer
Very satisfied with all the folks, front office, service manager.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, October 13, 2018

Hi Mark!

Thank you for visiting our shop on September 21st! We are so glad to hear that your experience was a great one!

John
09/20/18
Verified Customer
Very nice and professional staff that explain everything to you. Highly recommend this place.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, October 03, 2018

Thank you for your business on September 20th, John. It's great to hear both the service and explanation you received about the work that needed to be completed on your vehicle was thorough and professional. We strive to make sure our diagnostics and repairs are top notch for our customers.

Rick
08/09/18
Verified Customer
OK place.
Reply from Professional Auto Diagnostics and Repairs, Inc
by michaelleech, October 01, 2018

Hi Rick. It is disappointing to hear that your experience was just 'okay' here at Professional Auto Diagnostics. Is there something that we could have done better to improve your experience at our shop and garner a 5 star review? Please feel free to contact us, 757-643-2559. We always do follow ups with our customers to make sure they are satisfied and we want to make sure you are too!

Schedule an Appointment with Professional Auto Diagnostics and Repairs, Inc
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (757) 349-8608
Need an appointment for today? Call the shop directly at (757) 349-8608
RepairPal Scorecard
92
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
95
Tools & Equipment
97
Customer Service
86
Customer Amenities
95
Professional Diagnostics & Repair was established in 2005 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician, they are equipped with the tools and diagnostic equipment necessary to work on today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “friendly”, “talented”, “courteous” and "professional". Local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available.
Details
Message From the Shop
Professional Diagnostic's and Repair, Inc. Your local auto repair shop in Newport News, VA. Are you looking for a car maintenance professional near you? You have come to the right place! We are located at: 7210 C Warwick Blvd Newport News, Va 23607. Electrical and Automotive repair Specialist. Our mission at Professional Diagnostics and Repairs, Inc. is to provide high-quality, competitively priced automotive repairs and service in a timely, ethical and friendly manner. We strive to be a different type of shop, and we want to show you that we do care about you and your automotive needs. We are here to solve your problems, and help you to prevent unnecessary future repairs. Please review us after you have tried our service, we value the insight so that we can constantly strive to meet your expectations and keep you as a happy customer! Sincerley, Michael Leech, President, Professional Diagnostics and Repairs, Inc.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
Questions Answered by Professional Auto Diagnostics and Repairs, Inc
Wont Go In Drive on 1999 Nissan Pathfinder
I would suggest giving us a call to set an appointment. This could be many things. 757.643.2559
Cruise Control Suddenly Stopped Working, What Could Be The Cause? on 1993 Chevrolet Cavalier
Could be many things. I suggest to set an appointment and let us check it out. 757.643.2559
When Driving Car Feels Like Is Pulling Toward The Right And Vibtating on 1995 Chrysler Town & Country
This could be many things causing the vibration and pulling to the right. We would recommend for you to give us a call. 757.643.2559 ask for James.

Thank you.
My Car Will Run For Like 15 Min. I Turn The Heater On, But It Does Not Get Warm. on 2004 Mitsubishi Montero
The previous answer is correct but incomplete. Anything that prevents the flow of air across the heater core or hot antifreeze into the heater core can cause a no-heat condition. These situations are very challenging for customers to correctly diagnose. Our shop can diagnose this problem for you, the charge for that service is 45$. Let us know if we can help you- Prof. Auto diagnostics, 643-2559.
Heat Blow Cold Air. I Have Already Fluid The Heater Cord on 1997 Acura CL
You are going to find it to be nearly impossible to diagnose this on your own. the Acura has an automatic climate control system on most models, and even when there is a heater control valve that is cable operated, that valve is under the dash and is inaccessible. Low heat/no heat concerns can be caused by thermostat issues, water pump issues, head gaskets, leaks, clogged heater cores, control system issues- the list goes on and on. Unless you actually know how the system works AND have access to manufacturer and vehicle specific information, it is very difficult to diagnose the system. The above poster is correct in that you need to check each heater pipe and make sure that it is hot. there is an inlet and an outlet. A correctly functioning heater that blows hot air will have an inlet temperature about 40-50 degrees warmer than the outlet. If both pipes are cool or cold, then you have a cooling system issue. If both are hot, you likely have a flow issue like a clogged core or a stuck valve or inoperative control system. You're probably best off paying for a diagnosis (we charge 90$) because even guessing wrong one time will cost you nearly that much in unneeded parts not to mention the time and frustration of making a needless repair. Call us if you need us to diagnose that for you. Professional Auto- 643-2259
Headlights Quit Working on 2004 Mercury Grand Marquis
Thank you for e-mailing us. Please give us a call at 757.643.2559
Where Is The. Ac Orifice Located And How To Replace ?
on 2006 Ford Freestar
Thank you for e-mailing us. Please call us at 757.643.2559
Map
Get Directions to Professional Auto Diagnostics and Repairs, Inc
Schedule an Appointment with Professional Auto Diagnostics and Repairs, Inc
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (757) 349-8608
Need an appointment for today? Call the shop directly at (757) 349-8608
What verified customers have to say about Professional Auto Diagnostics and Repairs, Inc
Would recommend to a friend
87%
Car was ready when promised
89%
Did not feel sales pressure
93%
Car was fixed correctly the first time
89%
Customer was treated respectfully
95%
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