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Professional Auto Diagnostics and Repairs, Inc

RepairPal Certified Shop
Professional Auto Diagnostics and Repairs, Inc
175 Verified Reviews
Professional Auto Diagnostics and Repairs, Inc
175 Verified Reviews
(757) 785-9719
7210 C Warwick Blvd
Newport News, VA 23607 USA
Hours
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Michael Leech, Owner
  • Established 2005
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 30 Years of Car Repair Experience

Professional Auto Diagnostics and Repairs, Inc Reviews
(172 Ratings)
5
(120)
4
(35)
3
(7)
2
(3)
1
(7)
Displaying 1 - 5 of 172 reviews
08/02/18

I was referred to this company by a peer to get my inspection completed. Once the inspection was completed I was told by the front desk individual that nothing they were about to say had anything to do with me receiving my inspection sticker. As the individual continued talking they explained everything that was on the paper I received. When I asked what was in my right rear tire I was told something but never told anything specific. Then at the end of the conversation, I was told if I didn't purchase what was suggested I would get a rejection sticker. The individual suggested I apply for financing, but I declined. Then the individual tried to say they were able to apply in store for me while I was standing there waiting, but I declined. I received my rejection sticker from this company which they failed me on my suspension, windshield (device that held my phone), left mirror and tires. Because I didn't agree with what I was failed on I took my car to another mechanic shop to get a second opinion and the only thing I was told was that I needed two back tires in order to pass. Needless to say I purchased two tires from that second company and they went on and completed my inspection. I'm not sure if this company that gave me a rejection sticker was forthcoming with their diagnosis of my car and if they weren't I hope in the future they are more honest with their customers if work needs to be done.

08/01/18

An amazing and professional auto repair shop. Recommend Mike and his team to anyone in need of auto repair.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech August 16, 2018

Hi Scott!

Thank you so much for the recommendations/endorsements! Our team is honored to serve your automotive needs! See you again!

07/30/18

Very nice staff with good rates.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech August 16, 2018

Hi Dana,

Thank you for the excellent review.

08/02/18

Very accommodating and good customer service.

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech August 16, 2018

Hi Nanette!

It's so great to hear that you received excellent customer service. We are more than willing to go the extra mile to make sure our customers are satisfied. Thanks for the support.

08/01/18

Excellent service on a complicated issue. We will definitely return for any other issues we may experience!

Reply from Professional Auto Diagnostics and Repairs, Inc – by michaelleech August 16, 2018

Hi Gary! Thank you for reaching out and sharing your experience about our shop. We look forward to seeing you in the future.

Schedule an Appointment with
Professional Auto Diagnostics and Repairs, Inc
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (757) 785-9719(757) 785-9719

RepairPal Scorecard
92
Overall Quality Score

24
month
Nationwide
warranty
24
month
Local
warranty
Technical Ability
95
Tools & Equipment
97
Customer Service
86
Customer Amenities
95

Professional Diagnostics & Repair was established in 2005 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician, they are equipped with the tools and diagnostic equipment necessary to work on today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “excellent”, “friendly”, “talented”, “courteous” and "professional". Local shuttle service, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are also available.


Details
Message From the Shop

Professional Diagnostic's and Repair, Inc.

Your local auto repair shop in Newport News, VA. Are you looking for a car maintenance professional near you? You have come to the right place! We are located at:
7210 C Warwick Blvd Newport News, Va 23607. Electrical and Automotive repair Specialist.
Our mission at Professional Diagnostics and Repairs, Inc. is to provide high-quality, competitively priced automotive repairs and service in a timely, ethical and friendly manner.
We strive to be a different type of shop, and we want to show you that we do care about you and your automotive needs. We are here to solve your problems, and help you to prevent unnecessary future repairs. Please review us after you have tried our service, we value the insight so that we can constantly strive to meet your expectations and keep you as a happy customer!
Sincerley, Michael Leech, President, Professional Diagnostics and Repairs, Inc.

Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More
Amenities
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Affiliations
  • NAPA
Questions Answered by Professional Auto Diagnostics and Repairs, Inc
When driving car tends to feel like it is ...
This could be many things causing the vibration and pulling to the right. We would recommend for you to give us a call. 757.643.2559 ask for James.

Thank you.
I did put antifreeze in it. why doesn't it...
The previous answer is correct but incomplete. Anything that prevents the flow of air across the heater core or hot antifreeze into the heater core can cause a no-heat condition. These situations are very challenging for customers to correctly diagnose. Our shop can diagnose this problem for you, the charge for that service is 45$. Let us know if we can help you- Prof. Auto diagnostics, 643-2559.
and changed the thermostat. what is left t...
You are going to find it to be nearly impossible to diagnose this on your own. the Acura has an automatic climate control system on most models, and even when there is a heater control valve that is cable operated, that valve is under the dash and is inaccessible. Low heat/no heat concerns can be caused by thermostat issues, water pump issues, head gaskets, leaks, clogged heater cores, control system issues- the list goes on and on. Unless you actually know how the system works AND have access to manufacturer and vehicle specific information, it is very difficult to diagnose the system. The above poster is correct in that you need to check each heater pipe and make sure that it is hot. there is an inlet and an outlet. A correctly functioning heater that blows hot air will have an inlet temperature about 40-50 degrees warmer than the outlet. If both pipes are cool or cold, then you have a cooling system issue. If both are hot, you likely have a flow issue like a clogged core or a stuck valve or inoperative control system. You're probably best off paying for a diagnosis (we charge 90$) because even guessing wrong one time will cost you nearly that much in unneeded parts not to mention the time and frustration of making a needless repair. Call us if you need us to diagnose that for you. Professional Auto- 643-2259

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