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Napa AutoCare Center - Xpress Lube

RepairPal Certified Shop in Newport News

Napa AutoCare Center - Xpress Lube

31 Verified Reviews
(757) 378-0883
12730 Jefferson Ave
Newport News, VA 23602 USA
"They did a great job."
— Beverly, a Verified Customer
Hours
Su
11:00am to 4:00pm
M-F
8:00am to 6:00pm
S
8:00am to 5:00pm
Auto Repair Experience
  • Rico Coulote, Manager
  • Established 1998
  • 3 Auto Repair Mechanics on Staff
  • 61 Years of Car Repair Experience
Napa AutoCare Center - Xpress Lube Reviews
31 Ratings
Displaying 1 - 15 of 30reviews
Martin
05/21/18
Verified Customer
I always enjoy the friendly customer service, fast services provided.
Daniels
02/10/18
Verified Customer
We stopped in last week to get an oil change while on our vacation, we were offered bottled water immediately by one of the owners super sweet lady! Best oil change ever, such a great environment and the full-service car wash next door is a bonus.
Cooper
06/18/18
Verified Customer
Great customer service. They do not try to oversell on services.
Smith
05/03/18
Verified Customer
Very good
Hester
02/22/18
Verified Customer
I went in for an oil change. Was talked into a transmission and coolant flush. One week after the coolant flush my coolant light came on, I called and was told it had nothing to do with the flush and if I wanted to bring it in for an estimate I could. Was never offered to come in and see if there was debris over the sensor or the coolant tank wasn't filled properly. I was very unimpressed with the customer service especially when I paid over $350 that day.
Thompson
01/03/18
Verified Customer
I have been taking my car in for the same problem and have been told I needed to get one thing fixed one minute and something else fixed the next minute but after spending a lot of money each time my main problem never got fixed and more things got broken after my car was worked on by this company. Their customer service was good but they do not have the proper knowledge of fixing all problems but instead of admitting it they charge me for something I never even needed in the first place while never fixing the actual problem.
Gunter
07/20/18
Verified Customer
I WILL be back for my next service or repairs. Friendly, timely and dilligent in their job.
Bob
10/30/16
Verified Customer
The service was great. In and out. They assessed the problem and had me taken care of favorably.
Beverly
09/21/16
Verified Customer
They did a great job.
Nicholas
11/29/16
Verified Customer
One thing I liked about it was that it was quick and clean. The guy didn't have any problems with explaining the cost and the other place pretty much just gave me a price. It was cheaper. It didn't take long at all. He called me later on and it was good to go.
Marteze
07/25/16
Verified Customer
Very pleased. Quick service.
Isaac
11/10/16
Verified Customer
It is a great place.
Karen
12/15/16
Verified Customer
I find the staff to be patient and understanding and always helpful.
Patrice
09/05/16
Verified Customer
Every time I have service at this shop I have excellent service.
Jasmine
07/18/16
Verified Customer
Great service.
Schedule an Appointment with Napa AutoCare Center - Xpress Lube
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (757) 378-0883
Need an appointment for today? Call the shop directly at (757) 378-0883
RepairPal Scorecard
90
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
91
Tools & Equipment
83
Customer Service
88
Customer Amenities
96
The Napa AutoCare Center / Xpress Lube in Newport News has been providing quality automotive repairs since 1998. This RepairPal Certified shop features a team with and excellent mix of experience, ongoing training, and ASE certifications. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “reliable”, “knowledgeable”, “professional”, and “friendly”. A local shuttle service, early bird drop off, Saturday and Sunday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Specialities
  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
Amenities
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Wireless Internet
Makes We Serve
  • Acura
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
Affiliations
  • NAPA
Map
Get Directions to Napa AutoCare Center - Xpress Lube
Schedule an Appointment with Napa AutoCare Center - Xpress Lube
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (757) 378-0883
Need an appointment for today? Call the shop directly at (757) 378-0883
What verified customers have to say about Napa AutoCare Center - Xpress Lube
Would recommend to a friend
75%
Car was ready when promised
88%
Did not feel sales pressure
63%
Car was fixed correctly the first time
63%
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