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Honest-1 Auto Care - New Hope

(763) 225-1534
129 Verified Reviews
newhopeauto@mechanicnet.com

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:00am to 6:00pm
S
8:00am to 5:00pm

ADDRESS

7140 42nd Ave N
New Hope, MN 55427 USA

AUTO REPAIR EXPERIENCE

  • Steve Martens, Manager
  • Established 2012
  • 4 Auto Repair Mechanics on Staff
  • 73 Years of Car Repair Experience

Honest-1 Auto Care - New Hope Reviews

OVERALL RATING

129 Verified Reviews
5 stars
(56)
4 stars
(49)
3 stars
(7)
2 stars
(1)
1 star
(16)
by - Verified Customer January 08, 2018

All very willing to help and curtious.

by - Verified Customer January 04, 2018

Dis-Honest Auto is all I'll say I will never go back here.

by - Verified Customer January 02, 2018

I would highly recommend Honest-1 Auto Care New Hope to everyone. They did such a great job and explained/showed everything to me. I took my vehicle in for a simple oil change and ended up needing axles and wheel bearings. Steve was great with explaining what was happening and when I ended up needing 2 done after thinking it was just 1 side, the guys made sure I was well taken care of.

by - Verified Customer January 01, 2018

Very Satisfied with service work and time spent to do the job.

by - Verified Customer December 25, 2017

I had to bring my car back to the shop a second time because the problem was not fixed the first time. The first time I was told I needed a new small trunk battery for my Prius but that did not fix my issue and in retrospect, I questions whether this was truly necessary. When I brought my car back, I was told one of the codes was for the solar panel in my sunroof, but my vehicle does not have a sunroof. While the problem seems to be fixed, it was very frustrating to be told incorrect information and to have to bring my car in a second time.

by - Verified Customer December 25, 2017

First time ever to honest one. It was great. I will be returning.

by - Verified Customer December 21, 2017

Will come back again, thanks!

by - Verified Customer December 20, 2017

Failed to re-assemble glove compartment correctly. Proposed fee to replace cabin filter was absurd. Estimated cost (labor and parts) $18. Suggested price $60. Refused.

by - Verified Customer December 18, 2017

I was very impressed...lobby was very comfortable, staff was knowledgeable, respectful and didn t try to over sell...would highly recommend.

by - Verified Customer December 17, 2017

Service was completed as requested.

by - Verified Customer December 13, 2017

Honest rating of what repairs should be done in priority.

by - Verified Customer December 13, 2017

Scott the Manager called that Saturday after our car broke down in the Holiday parking lot. He asked how it was driving. Great, please relay the message. Merry Xmas.

by - Verified Customer December 08, 2017

Great work

by - Verified Customer December 03, 2017

They were able to find a mistake that another shop made and did a good job of explaining and fixing the problem.

by - Verified Customer November 30, 2017

By far the best experience I ve ever had at an auto repair place. I cannot believe how kindly they treated me they took the opportunity to educate me on my vehicle they made me feel like they cared about my safety and my vehicle and they respected my budget. They did not pressure me into doing unnecessary repairs. I will never go anywhere else. You guys have my go to car repair business!!

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer November 27, 2017

Only place I go for service

by - Verified Customer November 27, 2017

I thought they did a great job and treated me
like I was their only customer... Good job

by - Verified Customer November 24, 2017

Scott is fabulous. He explains everything well, keeps me on budget and let's me know what I need to get done and what can wait. I never worry when I take my car in.

by - Verified Customer November 24, 2017

I brought my KIA Soul in because of damage to the front driver wheel area. Everything and everyone was great. Everything was throughly explained to me and if I had any questions the staff patiently explained the issue so I would understand. Thank you.

by - Verified Customer November 20, 2017

Work done in a timely manner.

by - Verified Customer November 17, 2017

Easy to make appointment, quick service, clean environment

by - Verified Customer November 16, 2017

Definitely a great first visit with my local shop. Thank you!

by - Verified Customer November 15, 2017

They were great!

by - Verified Customer November 12, 2017

I was told that I would have three coolant hoses replaced, but a friend took a look at my car later on and mentioned how it only looked like one was replaced. Because my car needs too much work done, I have not bothered taking it back to correct the matter.

by - Verified Customer November 09, 2017

I had a great experience that keeps me coming back.

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer November 08, 2017

Good.

by - Verified Customer November 08, 2017

Satisfied with the work that was done.
Steve did a follow up to be sure all went well.
Good job!

by - Verified Customer November 08, 2017

It's ok

by - Verified Customer November 08, 2017

I'm satisfied

by - Verified Customer November 07, 2017

Extremely professional staff

by - Verified Customer November 02, 2017

Meets expectations

by - Verified Customer November 02, 2017

I paid four hundred dollars more than I should have.

by - Verified Customer November 01, 2017

Great work and service that I have come to expect from Honest One!

by - Verified Customer October 31, 2017

The shop did a great job accommodating me in lending me a vehicle, and in explaining what should be done to help avoid problems later down the road.

by - Verified Customer October 26, 2017

Great service!! Very friendly.

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer October 26, 2017

Went in for a brake job, and they tried to get me to replace the whole front end after their work on my brakes made the situation worse.

by - Verified Customer October 24, 2017

Always great service

by - Verified Customer October 20, 2017

Oil change.

by - Verified Customer October 18, 2017

Very knowledgeable staff. They treated me with respect and didn't talk down to me.

by - Verified Customer October 15, 2017

The service completed on my car was satisfactory and the customer service was fine. However, I will not be returning as a customer because of the outrageous mark up charged on the Hood Latch assembly and hood quick release. I understand that you are running a business but 141% markup is ridiculous.

by - Verified Customer October 15, 2017

Convinient location, friendly professional and friendly staff. Great waiting room. Reasonable prices.

by - Verified Customer October 12, 2017

I brought a flat tire into the shop for repair. The tire was fixed correctly, but I noticed that two of my lug nuts were missing. I pointed this out at the shop. The lug nuts were located and replaced. The staff was friendly and helpful. My only wish is that the lug nuts would have been replaced as part of the tire repair.

by - Verified Customer October 11, 2017

Thank you for finding the clunk in the steering. It is great not to have noise from the front end of my car. I am so pleased. Done at a reasonable price.

by - Verified Customer October 11, 2017

High quality work. Prices match the quality.

by - Verified Customer October 10, 2017

As usual, I was treated with utmost respect at Honest-1 in New Hope. They have gained my trust in them that they will always take excellent care of my Kia, and I will continue to use them as my go-to care care center!

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer October 08, 2017

Throughly explained work to be done. Very professional.

by - Verified Customer October 05, 2017

Done.

by - Verified Customer September 28, 2017

Excellent work as us

by - Verified Customer September 24, 2017

excellent service as always!

by - Verified Customer September 22, 2017

Great customer service

by - Verified Customer September 20, 2017

I'm very happy with the work and the quick turnaround. They kept me informed of what they were doing and asked my opinion of what they were doing was what I wanted done. Exactly how I wanted to be treated. Very reasonable price and extremely happy!

by - Verified Customer September 20, 2017

You guys seen to live up to your name! I'll keep bringing my car here. :)

by - Verified Customer September 14, 2017

Convenient location.

by - Verified Customer September 13, 2017

Everyone was courteous and done on time. It was nice to even get a call from the manager about the service.

by - Verified Customer September 13, 2017

Excellent! I was called right away when my oil change was done and when I called back asking about the tire rotation it was not on the list of things to be done to my vehicle but they had no issues getting that done and calling me shortly after!

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer September 11, 2017

Honest A-1 Auto care has a very friendly, polite and knowledgeable staff. As well as a very Comfortable waiting area, You can watch TV, read the paper.or use their computer. Or you can hang on on the patio.You can also grab a cup of coffee, Tea or Hot chocolate.They also have a variety of snacks. They also have a place for your little ones to play. A-1 Auto Care is a very pleasant place.

by - Verified Customer September 07, 2017

Everyone was great and made the repaires I needed.

by - Verified Customer September 05, 2017

It was a good deal compaired to the last shop i had work done at.

by - Verified Customer September 05, 2017

Great place to wait for the work to be completed.

by - Verified Customer September 05, 2017

Sharp people

by - Verified Customer September 01, 2017

2004 Chevrolet 2500 was asking store to replace the up stream oxygen sensors. Was charged an hour labor to be told I was correct that they needed to be replace. Was told they would only work on the truck if they could replace the complete exhaust system as an option. Had to replace the oxygen by my self. And just the upstream one I was asking the store to do. Why should I ever have them work on my vehicles if they don't want to do what I ask them.

by - Verified Customer August 31, 2017

I put my car in for a knocking sound & they told me it was something with the suspension arm & alignment which cost a little over$ 627.00. When picked up the sound was still there. I called them the same day & they told me to bring it back which I did in a few days. Now they say it's the transmission. I feel they could have told me that from get go & the problem was that all alone. Not happy at all. That $627.00 could had went on the transmission from the beginning.

by - Verified Customer August 30, 2017

Satisfied

by - Verified Customer August 30, 2017

Great job!

by - Verified Customer August 28, 2017

Friendly and efficient!!!!

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer August 24, 2017

Want the shop, and told them what was needed to be fix. Had the codes read already and they still charged me for a diagnostics check. $118 dollars, that wasn't needed for this service because I already had it checked. I feel cheated.

by - Verified Customer August 24, 2017

Scott Humphrey and all the techniciens were very thourgh with my car and concerned about my safety.

by - Verified Customer August 23, 2017

I didn't have an appointment but they got me in right away! Very convenient for my busy schedule!

by - Verified Customer August 14, 2017

Everything was great

by - Verified Customer August 14, 2017

The service I received was great as usual. I prefer to not participate in a survey every time I come in for service. If something happens to change my impression of your service I will let you know.

by - Verified Customer August 13, 2017

A good job at a reasonable price.

by - Verified Customer August 10, 2017

We've been happy with Honest 1 for many years.

by - Verified Customer August 10, 2017

Always greeted at the door when you walk in. Everyone is ready and willing to help. I come here for all my auto needs. Clean lobby area and let's not forget the coffee and snacks while you wait.

by - Verified Customer August 06, 2017

I always receive the best of service from Honest-1. My husband and I love this place, keep coming back and reccomend it to our friends.

by - Verified Customer August 04, 2017

Awesome job

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer August 03, 2017

First time customer. Very satisfied. Comfortable waiting area.

by - Verified Customer August 03, 2017

When you walk in the reception area is very inviting & super comfy for those who chose to wait for their car. The fellows are super nice, very knowledgeable, friendly & respectful, not forceful at all. I felt comfortable leaving my car there. They even put it in their garage at night as my car was there for a while. The work was done, they addressed all my concerns & even looked at ways to save a little money for me. I feel confident on the repair work done to my car. I believe in listening to my inner feelings, I felt very confident with the repairs. Her is to being able to drive my car another 15 yrs or so!!! Thanks guys, especially Scott, the mechanic.

by - Verified Customer August 02, 2017

If the shop would have looked further into my issue they would have found that the cause of my problems were not just needing two new tires. I ended up taking it to another shop and found out I needed a ball joint and new shocks and struts. I gladly spent the $1700 to fix my problem at this other shop because they looked at the tire wear and knew what to look for.

by - Verified Customer August 02, 2017

Explained everything that needed to be done. Payed attention to what I had to say and treated me with respect. My opinion seemed to matter.

by - Verified Customer August 01, 2017

Good

by - Verified Customer July 30, 2017

Great experience! Thanks!

by - Verified Customer July 28, 2017

good service

by - Verified Customer July 28, 2017

I had a really unique problem and the caught it right away.

by - Verified Customer July 27, 2017

Customer service was absolutely wonderful! I was given a full explanation of everything going on, and honest answers as to when next steps should be taken. I will definitely be returning.

by - Verified Customer July 25, 2017

Good.

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer July 23, 2017

Great service!

by - Verified Customer July 20, 2017

Very good.

by - Verified Customer July 20, 2017

very nice to deal with .

by - Verified Customer July 19, 2017

It was great; comfortable waiting area; polite staff, excellent explanation of necessary repairs.

by - Verified Customer July 19, 2017

Very rude and car now rattles down the road since they replaced the serpentine belt and the other thing

by - Verified Customer July 17, 2017

No unexpected costs. Work done in a timely manner. Professional employees

by - Verified Customer July 16, 2017

was ok

by - Verified Customer July 14, 2017

Stopped in for oil change, they let me know all that was needed to be done and showed me what was wrong on my car. The prices were outrageous, though, and they were going to charge me way more than needed for labor and parts.

by - Verified Customer July 12, 2017

excellent

by - Verified Customer July 04, 2017

Excellent service. Thank you

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer July 04, 2017

Was a little disappointed my car was not done when expected, so I was unable to get my alignment checked because I needed my car done

by - Verified Customer June 29, 2017

Just came in for a quick oil change and vehicle inspection. The deal that was offered was the best I'd found and the service was excellent.

by - Verified Customer June 28, 2017

Excellent work.
Service advisor and tech were very helpful in helping address my concerns with my brakes.

by - Verified Customer June 25, 2017

Took the time to explain the problems and the fix required. Friendly and done on time.

by - Verified Customer June 25, 2017

They are a really great group of people, very knowledgeable and experienced, it is a really nice building. The waiting area is like no other, it's a nice atmosphere!!! And someone has a really green thumb, the plants are so awesome and healthy.
Terry S.

by - Verified Customer June 21, 2017

Everything was just fine

by - Verified Customer May 05, 2017

Quick and easy oil change.

by - Verified Customer May 04, 2017

I felt mislead as I spent three times as much as I expected. I clearly did not get what I thought I was and the staff did not seem to care about this at all.

by - Verified Customer May 03, 2017

They did a great job and got me a loaner for over night.

by - Verified Customer May 03, 2017

Gave me the information a need about my car.

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer April 28, 2017

I only came in to have my wheels balanced, which admittedly for a shop is not a hugely profitable service (I can't imagine the balancing machine is inexpensive). The staff was friendly and knowledgeable, and they turned my car around quickly. They even called to make sure everything was working normally a few days later.

by - Verified Customer April 21, 2017

I was well satisfied.

by - Verified Customer April 20, 2017

Staff is very nice. Waiting room is great. Service was good.

by - Verified Customer April 20, 2017

The staff are friendly and knowledgeable. They didn't try and talk me into getting other repairs done. I am very happy with their work.

by - Verified Customer April 19, 2017

I had an oil change done and then when I went to get new tires they checked to see where all my liquids were and they said my oil was at the bare minimum which is weird because I got oil change two weeks before.

by - Verified Customer March 30, 2017

When I drove home, my car had a bumping noise that was not there when I brought it in. I returned the car for a diagnosis. The repair tech who worked on my car forgot to reconnect a part. After that was done, the bumping noise disappeared and the car worked correctly.

by - Verified Customer March 19, 2017

It was good.

by - Verified Customer March 19, 2017

Fast and good.

by - Verified Customer March 16, 2017

Fair pricing.

by - Verified Customer March 15, 2017

It was nice.

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark
by - Verified Customer March 13, 2017

Great. Helpful, friendly staff and not trying to just make money off my car. Very professional and trustworthy.

by - Verified Customer March 07, 2017

I had a great experience. The atmosphere was great and though I could not afford to attend to all of the recommendations, I am glad that I was told what services my car need to run better.

by - Verified Customer March 07, 2017

They were able to get me in immediately for emergency brake repair. Had just stopped (barely) at the light, which was the first indication of a problem, so instead of doing errands, just pulled in to the lot. And they got me home, and took care of the repairs the same day.

by - Verified Customer March 03, 2017

Great service.

by - Verified Customer February 27, 2017

I came to your shop for an oil change. I was impressed with the cleanliness and quality of the waiting room) wifi, tv's, multiple seating areas, snacks!, incredibly clean). The employees were friendly and attentive. My oil change was finished quickly and the cost was great!

by - Verified Customer February 26, 2017

Went in for an oil change and had some lug nuts replaced.

by - Verified Customer February 23, 2017

The atmosphere is inviting, there are activities for my children, & the staff is very helpful.

by - Verified Customer February 21, 2017

Clean, welcoming environment, checked back in with me often.

by - Verified Customer February 19, 2017

It was fine.

by - Verified Customer February 14, 2017

Friendly staff and great follow up.

4 verified customers did not leave comments but provided these ratings:
by Stanislav
by Kevin, Amorest
by Mark

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
88
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
85
CUSTOMER AMENITIES
95

The New Hope location of Honest-1 Auto Care has been serving the local community since 2012. This RepairPal Certified shop features a team of experienced and highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “friendly”, “helpful”, “professional”, “trustworthy”, and “knowledgeable”. A local shuttle service, loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Tire Sales/Repair
+ More

AMENITIES

  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • NAPA

MESSAGE FROM THE SHOP

Our excellent team of highly trained, certified and professional technicians works hard to get you back on the road as soon as possible. We are ASE certified and updated on a constant basis to provide you with the highest quality of service.
We are a modern repair facility. We use the latest computer hardware and software to diagnose your vehicle. We work on all makes and models and can handle all of your car care needs.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Honest-1 Auto Care - New Hope