Close

Honest-1 Auto Care - New Hope

RepairPal Certified Shop in New Hope

Honest-1 Auto Care - New Hope

262 Verified Reviews
(763) 316-3249
7140 42nd Ave N
New Hope, MN 55427 USA
"Clean, welcoming environment, checked back in with me often."
— Kyla, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 6:00pm
S
8:00am to 5:00pm
Auto Repair Experience
  • Steve Martens, Manager
  • Established 2012
  • 4 Auto Repair Mechanics on Staff
  • 73 Years of Car Repair Experience
Honest-1 Auto Care - New Hope Reviews
262 Ratings
Displaying 1 - 15 of 249reviews
Aron
06/11/19
Verified Customer
Great experience with honest, friendly, and helpful staff.
Mary
06/10/19
Verified Customer
Great people to work with. I trust them with my car.
Rosa
06/09/19
Verified Customer
I was very pleased with everything and everyone. The work was done when I was told, the staff is very competent and friendly. I'll definitely go back there when needed and will recommend to friends.
Dave
05/31/19
Verified Customer
This was the first time I used Honest-1 Auto Care in New Hope. They gave me a free diagnosis, and began fixing the car immediately, which is important to me. The work was done timely. Unfortunately, there was a badly machined rear hub assembly, and after I left the dealer I noticed a slight squeak. Since the work was under warranty, I took it back to see if it was related to the repair. It was, and they redid the entire job for free that day. While I wish the repair job had worked out correctly the first time, I was impressed by the immediate response to the problem.
Tom
05/30/19
Verified Customer
The staff was pleasant, the work was done well, VERY disappointed they didn't have correct oil for my car
Alexander
05/29/19
Verified Customer
Trusted mechanics, great updates on the progress.
John
05/27/19
Verified Customer
Great service.
Joseph
05/29/19
Verified Customer
Quality work and great customer engagement. Job took much longer than expected. Other than that, a good experience.
George
05/22/19
Verified Customer
Staff was friendly and helpful. Gave me a ride home. I thought price was high - but did not shop around as it was basically an emergency so I don't know for sure. They did tell me I needed one additional item, and I had it done. Not sure if needed. I think the work was done ok but time will tell.
Jote
05/16/19
Verified Customer
Great customer service.
Holly
05/13/19
Verified Customer
Very friendly and treat customers well
Angela
05/12/19
Verified Customer
Friendly, honest, helpful
Carole
05/06/19
Verified Customer
Friendly staff - timely service
Chitanya
04/30/19
Verified Customer
I called in to have oil changed and tires rotation scheduled. I had a coupon for free tire rotation with any other purchased service. I explained to the person on the call that I intended to have my summer tires (Pre mounted on wheels) swapped for my winter tires + wheels that were on the car. He said he understood and the coupon would cover it. When I came in the person at counter said he'd have to charge me $20 as it was a lot more work to swap the summer wheels (that were in my car). I said that was not what the person on the phone said. The guy at the counter ADMITTED that he had heard that person while he was talking to me but still didn't honor it. Instead he blamed it on lack of training on the earlier guy and said that I happy to take it elsewhere. Reluctantly I accepted as it would be more time to get this all done elsewhere. I left disappointed and somewhat with a bad taste. By the way I do this every winter and summer with various shops and they all consider the swap the same as rotating the wheels on the car.
Kyle
04/30/19
Verified Customer
Chris has always been great to work with. Very open and honest about what needs to be done and what can wait. Overall everyone is very professional. Facility is great, and the coffee is good too.
RepairPal Scorecard
92
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
88
Tools & Equipment
100
Customer Service
85
Customer Amenities
95
The New Hope location of Honest-1 Auto Care has been serving the local community since 2012. This RepairPal Certified shop features a team of experienced and highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “friendly”, “helpful”, “professional”, “trustworthy”, and “knowledgeable”. A local shuttle service, loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Honest-1 Auto Care now offers a FREE 3-Year, 36,000-Mile Nationwide Parts & Labor Warranty. Honest-1 Auto Care is the first national full-service auto care company to institute a nationwide 3-year, 36,000-mile warranty on repairs. This new nationwide warranty gives their customers the ability to have covered warranty coverage and service at over 35,000 authorized repair facilities across the country! This added assurance further demonstrates Honest-1's focus on innovation aimed at enhancing the customer experience. Honest-1 Auto Care feels that it's important for their valued customers to feel at home the moment they enter an Honest-1 Auto Care facility. By introducing the one-of-a kind, 3-year, 36,000-mile warranty, Honest-1 shows that they stand behind their work. We are a modern repair facility. We use the latest computer hardware and software to diagnose your vehicle. We work on all makes and models and can handle all of your car care needs.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
Map
Get Directions to Honest-1 Auto Care - New Hope
What verified customers have to say about Honest-1 Auto Care - New Hope
Would recommend to a friend
81%
Car was ready when promised
92%
Did not feel sales pressure
75%
Car was fixed correctly the first time
90%
Customer was treated respectfully
93%
Get an estimate and never overpay again
RepairPal guarantees your repair will be done right.