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Happy Wallet Quality Auto Repair

RepairPal Certified Shop in Naples

Happy Wallet Quality Auto Repair

394 Verified Reviews
(239) 309-7244
3661 Mercantile Ave
#A
Naples, FL 34104 USA
"I thought their prices were reasonable and they were very professional."
— Max, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
8:00am to 1:00pm
Auto Repair Experience
  • James Washburn, Owner
  • Established 2011
  • 3 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 64 Years of Car Repair Experience
Happy Wallet Quality Auto Repair Reviews
394 Ratings
Displaying 1 - 15 of 389reviews
Betsy
08/28/19
Verified Customer
Easy to work with. Stick to the time schedule. I return for oil changes and repairs.
Michael
08/15/19
Verified Customer
Alternator failed on our car and I found Happy Wallet (HW) through my warranty company. Dropped the car off, HW later called to tell me that the warranty co. wouldn't cover the full hourly rate and the battery had to be replaced but wasn't covered. Thinking this odd, I called the warranty co. myself. It turns out that they just had out of date labor rates for HW. They also agreed to cover the battery. Once resolved, the repair was done quickly. We picked the car up and my wife went shopping. When home she said the engine sounded weird, so i popped the hood and found that the timing belt was installed incorrectly. I called HW and they towed our car and replaced the belt quickly at no charge. HW responded professionally, however, it would have been better that the alignment was checked before returning the vehicle. HW took responsibility and did the right thing, so I would bring my car here again. It's been about a month since the repair and the vehicle is running nicely.
Marney
08/15/19
Verified Customer
The staff is OUTSTANDING
Sam
07/04/19
Verified Customer
I ve used this shop for years for all my auto repairs. Their work is top quality and they always do the job right. When I did have a problem with a repair once, I took it back and they took care of it immediately. Always clearly explain all repairs. Highly recommend them! Keep up the good work!
Kathie
07/29/19
Verified Customer
Satisfied customer
Carole
07/22/19
Verified Customer
I have known Jim for over 25 years and he is very trustworthy, honest and a great person and mechanic. I will always trust him to work on my vehicles and give me best solutions possible to save money.
Frank
07/18/19
Verified Customer
I brought my car in for scheduled maintenance. The team did a great job. Car was ready when promised. All seem perfect and the price was fair! I will go back for additional service needs.
Amber
07/16/19
Verified Customer
Not good
Mary
06/27/19
Verified Customer
Extremely well qualified, and experienced group. My car's a happy auto again, thanks Lads.
Gunner
06/27/19
Verified Customer
Great service and very friendly staff and they got my AC fixed as promised. Wayne did a great job and Ben got me a good price on the parts! Very happy customer. Will be back when I need auto repair work!
Joe
06/09/19
Verified Customer
Honest, fair prices and quality service. Glad I found them.
Susan
05/16/19
Verified Customer
Ben and Terry were very helpful and very knowledgeable about the work that needed to be done. Audi told me I needed a new thermostat which would have been very expensive but your gentlemen assured me that I did not need one. I was very pleased.
Robert
05/13/19
Verified Customer
Very professional
Frank
05/02/19
Verified Customer
Very professional and knowledgeable staff. They repaired my car and my wallet is very happy.
Terry
04/29/19
Verified Customer
The shop and staff were fine. The work was performed great.Great repair shop.
RepairPal Scorecard
95
Overall Quality Score
24-month / 24,000-mile warranty
Technical Ability
97
Tools & Equipment
97
Customer Service
95
Customer Amenities
95
Happy Wallet Quality Auto Repair has been serving the community of Naples and the surrounding area since 2011. Over these years they have developed a loyal following of satisfied customers who described this shop to us as: "flawless”, “friendly”, “trustworthy”, “efficient” and "professional". This location features a team of automotive professionals whose commitment to ongoing training and ASE Certifications ranks with the best. An investment in tools and diagnostic equipment help make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, rental vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.
Details
Message From the Shop
Recently awarded the prestigious 'Blue Seal of Excellence' designation by the National Institute for Automotive Service Excellence, Happy Wallet Quality Auto Repair is now the only full-service independent automotive repair and service facility with this distinction in Naples. At Happy Wallet Quality Auto Repair, we focus on a positive, customer experience and aim to educate and advise you in a no-pressure environment. We are a "Certified Ask Patty" women's shop. We feature nine bays, two computerized alignment machines and a state-of-the-art customer lobby with educational videos, business center, WiFi, current magazines, clean restroom, beverage cart with organic coffee, tea, bottled water, snacks. Co-Owners James and Janet Washburn are long-time residents of Naples. Jim moved here from Columbia City, IN, back in 1972 and Janet from Chicago, IL, in 1989. Jim has been an ASE Master Certified Technician for over 35 years. As shop foreman, he oversees the all-ASE certified team.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belt
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Se Habla Espanol
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
  • iATN
Map
Get Directions to Happy Wallet Quality Auto Repair
What verified customers have to say about Happy Wallet Quality Auto Repair
Would recommend to a friend
90%
Car was ready when promised
93%
Did not feel sales pressure
96%
Car was fixed correctly the first time
92%
Customer was treated respectfully
96%
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