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Pacific Motor Service - Monterey

RepairPal Certified Shop in Monterey

Pacific Motor Service - Monterey

279 Verified Reviews
(831) 784-8779
550 E Franklin St
Monterey, CA 93940 USA
"I got a simple oil change and had the usual friendly, courteous and straightforward service. No complaints, no issues."
— Kimberly, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Kevin Donohoe, Manager
  • Established 2000
  • 5 Auto Repair Mechanics on Staff
  • 88 Years of Car Repair Experience
Pacific Motor Service - Monterey Reviews
279 Ratings
Displaying 1 - 15 of 269reviews
Robert
01/31/19
Verified Customer
Job well done as always! In a timely manner
Doug
01/30/19
Verified Customer
Professional and skillful.
Chelsea
01/29/19
Verified Customer
Kyle ALWAYS provides exceptional customer service and the communication from the team to their customer is seamless!
Lorne
01/24/19
Verified Customer
They were helpful and friendly given a difficult car situation. I am thankful for their service.
Jim
01/17/19
Verified Customer
Very good service, expert repairs.
Daniel
01/15/19
Verified Customer
Courteous staff and very attentive to my requests
Frank
01/14/19
Verified Customer
Very professional, very courteous, excellent work.
Talma
01/07/19
Verified Customer
Very helpful. Very pleasant to deal with.
Bernie
01/10/19
Verified Customer
Great all the way around.
Cindy
01/07/19
Verified Customer
Impressive knowledge base and thorough explanation of what problems were found and remediated. Very comfortable exchange. I will definitely return!
Paul
01/09/19
Verified Customer
Very good work. Would trust you with future auto repairs.
Nancy
12/30/18
Verified Customer
Great service
Deborah
01/07/19
Verified Customer
The staff was very helpful and explained what was wrong with my car and how to fix it. They fixed it promptly and were very courteous
Chris
01/02/19
Verified Customer
Staff was friendly. Misdiagnosed the issue by a lot. Claimed engine replacement needed however the dealership charged 1 hour of labor to solve issue. Cleared engine error code and the car runs perfectly. My car was kept on-site due to misdiagnosed issue, I was then charged for storage.
Simona
01/02/19
Verified Customer
All very pleasant.
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
90
Tools & Equipment
100
Customer Service
89
Customer Amenities
96
The Monterey location of Pacific Motor Service was established in 2000 and has been providing the community with quality automotive repairs ever since. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certified technicians. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “professional”, “reliable”, “impeccable”, and “excellent”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
At Pacific Motor Service, we specialize in taking care of our neighbors, one car at a time. The owner, Kevin Donohoe, is himself a technician. He and his wife Sue Anne train all employees to meet their high standards of honest and ethical work.Pacific Motor Service’s goal is to educate customers about the importance of a preventative approach to auto repair, a proven way to save thousands of dollars over the life of a vehicle! When repairs are needed, Pacific Motor Service continues educating customers, helping them to make informed decisions about their automobile’s repairs. Whether your automobile is in need of repairs or scheduled maintenance, Pacific Motor Service has been the best place to come for quality service, integrity, and prices that will get you back on the road, quickly and affordably.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • Bosch Service Network
  • ASCCA
  • NAPA
  • ASA
  • ACDelco
Map
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What verified customers have to say about Pacific Motor Service - Monterey
Would recommend to a friend
96%
Car was ready when promised
97%
Did not feel sales pressure
97%
Car was fixed correctly the first time
94%
Customer was treated respectfully
98%
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