Pacific Motor Service - Monterey

RepairPal Certified Shop in Monterey

Pacific Motor Service - Monterey

332 Verified Reviews
(831) 784-8779
550 E Franklin St
Monterey, CA 93940 USA
"I got a simple oil change and had the usual friendly, courteous and straightforward service. No complaints, no issues."
— Kimberly, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Kevin Donohoe, Manager
  • Established 2000
  • 5 Auto Repair Mechanics on Staff
  • 88 Years of Car Repair Experience
Pacific Motor Service - Monterey Reviews
332 Ratings
Displaying 1 - 15 of 320reviews
Elizibeth
09/08/19
Verified Customer
Always happy with the service.
Bret
09/05/19
Verified Customer
The manager and technicians are very knowledgeable. The maintenance on my vehicle was performed correctly. The shop is clean and the staff are friendly.
Beverly
09/05/19
Verified Customer
Friendly office and good service.
Kevin
08/29/19
Verified Customer
The fixed the tire that had the blow out correctly. We had to get the new one at the Toyota dealer in town, but everything was good and work was done satisfactory.
Jordan
08/29/19
Verified Customer
Friendly staff. Excellent communication with the customer. Would use them again.
Gedimunas
08/26/19
Verified Customer
Very professional and courteous. Fast quality service.
Andrew
08/27/19
Verified Customer
Quality service and staff. They care about me and my car. Thanks!
Pj
08/22/19
Verified Customer
Fast, friendly service. Everything explained well.
Elizabeth
08/22/19
Verified Customer
They got the job done. I was happy.
Magdalena
08/21/19
Verified Customer
Responsive, professional, fair. My vehicle was proficiently serviced in a timely manner, and the staff was good at communicating its progress.
Arron
08/14/19
Verified Customer
Pacific Motor Service is a place you can trust. That cannot be said about many automotive repair shops. They are worth the price.
Andres
08/07/19
Verified Customer
Very professional team, on time and without any surprises. I just changed the oil and the price was really fair. They recommended a tire change, but the price was way above my expectations
Mary Ann
08/05/19
Verified Customer
Friendly, cheerful, patient, prompt to take my calls. Explanations were complete and all questions answered to my satisfaction. Estimates and invoices are easy to understand. Great value for money!
Cheryl
08/05/19
Verified Customer
I received extremely friendly and respectful service. My repair was done in a timely manner and I was kept informed along the way.
Tom
07/25/19
Verified Customer
Rory was especially helpful and courteous. He kept me informed every step of the way and always promptly returned my calls
RepairPal Scorecard
94
Overall Quality Score
36-month / 36,000-mile warranty
Technical Ability
90
Tools & Equipment
100
Customer Service
89
Customer Amenities
96
The Monterey location of Pacific Motor Service was established in 2000 and has been providing the community with quality automotive repairs ever since. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certified technicians. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “professional”, “reliable”, “impeccable”, and “excellent”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
At Pacific Motor Service, we specialize in taking care of our neighbors, one car at a time. The owner, Kevin Donohoe, is himself a technician. He and his wife Sue Anne train all employees to meet their high standards of honest and ethical work.Pacific Motor Service’s goal is to educate customers about the importance of a preventative approach to auto repair, a proven way to save thousands of dollars over the life of a vehicle! When repairs are needed, Pacific Motor Service continues educating customers, helping them to make informed decisions about their automobile’s repairs. Whether your automobile is in need of repairs or scheduled maintenance, Pacific Motor Service has been the best place to come for quality service, integrity, and prices that will get you back on the road, quickly and affordably.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belt
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • Bosch Service Network
  • ASCCA
  • NAPA
  • ASA
  • ACDelco
Map
Get Directions to Pacific Motor Service - Monterey
What verified customers have to say about Pacific Motor Service - Monterey
Would recommend to a friend
93%
Car was ready when promised
98%
Did not feel sales pressure
96%
Car was fixed correctly the first time
93%
Customer was treated respectfully
98%
Get an estimate and never overpay again
RepairPal guarantees your repair will be done right.