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Pacific Motor Service - Monterey

RepairPal Certified Shop in Monterey

Pacific Motor Service - Monterey

252 Verified Reviews
(831) 784-8779
550 E Franklin St
Monterey, CA 93940 USA
"I got a simple oil change and had the usual friendly, courteous and straightforward service. No complaints, no issues."
— Kimberly, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Kevin Donohoe, Manager
  • Established 2000
  • 5 Auto Repair Mechanics on Staff
  • 88 Years of Car Repair Experience
Pacific Motor Service - Monterey Reviews
252 Ratings
Displaying 1 - 15 of 242reviews
Steve
11/01/18
Verified Customer
The vehicle was ready and serviced appropriately. I was pleased with the work and their great attitude!
Laurie
10/29/18
Verified Customer
Pacific Motors Is the most professional, polite, accommodating, and customer-service oriented business I've experienced. Plus, the work on my car is always successful. Jim and Kyle are custermer-oriented and a pleasure to deal with.
Taeko
10/09/18
Verified Customer
Great customer service!
Barb
10/04/18
Verified Customer
Car kept 2 days
Gerard
09/24/18
Verified Customer
It was the best experience I could ask for.
Dawn
09/07/18
Verified Customer
They are extremely friendly and thorough in their explanation of what needs to be done and what should be done in the future.
Rick
09/07/18
Verified Customer
Great experience, found our new mechanic shop!
Dorian
09/12/18
Verified Customer
Went to other shop and couldn't solve the problem. Pacific Motor solved the shaking with my car.
Reinhard
09/12/18
Verified Customer
Very helpful and courteous.
Ludmilla
09/11/18
Verified Customer
So happy to have a place I trust!
Sean
08/28/18
Verified Customer
I was traveling in Monterey when my car broke down and Pacific got me going and on my way speedily and at a fair price.
Fabian
08/28/18
Verified Customer
It is great
Alis
08/20/18
Verified Customer
Spark plugs replaced on a 2005 Outback. Expensive, but mainly because the spark plug placement on the V6 engine require lifting the engine out to reach the plugs.
Nancy
08/23/18
Verified Customer
Courtesy, efficiency, communications, service--all well done
Bob
08/23/18
Verified Customer
The best service advisor I have met in the Industry- connecting with customers on many levels. More than about car repairs but about people and their lives.
Schedule an Appointment with Pacific Motor Service - Monterey
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (831) 784-8779
Need an appointment for today? Call the shop directly at (831) 784-8779
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
90
Tools & Equipment
100
Customer Service
89
Customer Amenities
96
The Monterey location of Pacific Motor Service was established in 2000 and has been providing the community with quality automotive repairs ever since. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certified technicians. They are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, to state smog inspections, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “helpful”, “professional”, “reliable”, “impeccable”, and “excellent”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
At Pacific Motor Service, we specialize in taking care of our neighbors, one car at a time. The owner, Kevin Donohoe, is himself a technician. He and his wife Sue Anne train all employees to meet their high standards of honest and ethical work.Pacific Motor Service’s goal is to educate customers about the importance of a preventative approach to auto repair, a proven way to save thousands of dollars over the life of a vehicle! When repairs are needed, Pacific Motor Service continues educating customers, helping them to make informed decisions about their automobile’s repairs. Whether your automobile is in need of repairs or scheduled maintenance, Pacific Motor Service has been the best place to come for quality service, integrity, and prices that will get you back on the road, quickly and affordably.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • Bosch Service Network
  • ASCCA
  • NAPA
  • ASA
  • ACDelco
Map
Get Directions to Pacific Motor Service - Monterey
Schedule an Appointment with Pacific Motor Service - Monterey
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (831) 784-8779
Need an appointment for today? Call the shop directly at (831) 784-8779
What verified customers have to say about Pacific Motor Service - Monterey
Would recommend to a friend
96%
Car was ready when promised
98%
Did not feel sales pressure
97%
Car was fixed correctly the first time
94%
Customer was treated respectfully
98%
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