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Auto Care Specialists

RepairPal Certified Shop in Milpitis

Auto Care Specialists

112 Verified Reviews
(408) 872-8759
1052 Yosemite Dr
Milpitis, CA 95035 USA
"Excellent service, no complaints."
— Jason, a Verified Customer
Hours
Su
Closed
M-F
8:30am to 5:30pm
S
10:00am to 4:00pm
Auto Repair Experience
  • Jason Gloria, Manager
  • Established 2013
  • 3 Auto Repair Mechanics on Staff
  • 62 Years of Car Repair Experience
Auto Care Specialists Reviews
112 Ratings
Displaying 1 - 15 of 105reviews
Kevin
11/15/18
Verified Customer
It started poorly when I was told by 3 different people that they would let me know the issue within 2 - 2.5 hours. No call the whole day, so I waited over 24 hours before I contacted them just so I didn't come off as pushy, but that didn't seem to matter because the guy on the phone seemed agitated that I called anyway. So they tell me they will know within another 2.5 hours. They call back 2 hours later and ask if they can charge me for a diagnostic test meaning they still didn't check into my car. I say yes, they say they'll let me know in about 2 hours, so once again no word from them and I decided to wait until the next day before calling. Day 3: they call me and tell me all the work that needs to be done, and of course its way more than my car needed at the time because I was able to knock a couple thousand off just by asking what was necessary. No big deal, I get that they want to find everything wrong with your car and fix it, but it was an extreme coincidence that my car that I have had for over 2 years and i park in the same spot everyday in front of my house with zero oil on the asphalt is now leaking oil and requires a new oil control valve solenoid and valve cover gasket. Fine, things happen and I'm genuinely not blaming them. They also told me I needed to replace my windshield wipers and they tell me it should be $25. Once again not a problem, save me the time, so I authorize it. They then called back 20 minutes later and told me my windshield wipers would cost over $65 because they were special(?) and they didn't have them in the shop. So I stifled my laughter, said no thanks, and bought a 2 pack on Amazon for 20 bucks. They also told me that one of my tires needed to be replaced, so i authorized that as well. But when i got the car i see that they have charged me $146 (labor included) for a used tire (which they did not specify) and they charged me for a tire protection plan that I did not authorize. The thing I went in to get fixed cost $37 without labor and I left paying almost $900 after 4 days. Needless to say the whole experience left a sour taste in my mouth and will not be returning.
Marite
11/09/18
Verified Customer
It was satisfactory.
Robert
10/27/18
Verified Customer
I was satisfied with the service
Sam
10/27/18
Verified Customer
Paid for a diagnostic. Over$200. No problem here. The issue turned out to be a relay and I was charged $80 labor to replace the relay. $80 for a 5 minute job? The ethical model would include a labor credit or prorate the labor to 5 minutes. It was not a true 30 minute job. Not a good experience. I ll be sure to dissuade potential customers from working with them.
Reply from Auto Care Specialists
by AutoCareSpecialists, December 13, 2018

Hi Sam, I'm sorry to see that you were unhappy with the charge. I would like to let you know that we charge based on whats called book time as most shops do. That is what the charge for labor is based on and its more than 5 minutes.

Michael
10/22/18
Verified Customer
Jason and team always take care of me even when I had to bring mine or my wife's vehicle in with no notice.
Joseph
10/03/18
Verified Customer
My auto was ready when promised and repairs were fixed for my brake problem.
Chi Minh
10/02/18
Verified Customer
Excellent job was done on a timely manner. Great customer service!
Cole
10/02/18
Verified Customer
Great service everytime
Michael
09/14/18
Verified Customer
Found them on a quick google search. Close to my home. They were a little more than my usual mechanic, however Jason and staff were very friendly and professional.
Rajesh
09/10/18
Verified Customer
Overall, I'm satisfied with the work.
Bill
08/16/18
Verified Customer
Brought my car in for a repeat visit and regular service. Unfortunately, an oil change wasn't done, nor was the oil checked. I left with the 'needs maintenance ' light still glowing on the dash, which was very disappointing since this shop is usually more thorough. I just don't understand how I could bring it in for the regular service that they recommend via the stickers on the inner windshield and have them overlook the basics. Now, I have to go back to have them finish the job that should have been done the first visit. Very inconvenient.
Gretchen
07/25/18
Verified Customer
Very friendly and professional. I do wish I could see doctor and patient together to discuss treatment.
Chirsty
07/13/18
Verified Customer
Excellent service for a fair price.
Chen
06/23/18
Verified Customer
Good.
Michelli
06/08/18
Verified Customer
New to NorCal and finding a mechanic was a very daunting task. Took a chance on a Google review and I am very happy I did. Wouldn't take my cars to anyone else.
Schedule an Appointment with Auto Care Specialists
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (408) 872-8759
Need an appointment for today? Call the shop directly at (408) 872-8759
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
95
Tools & Equipment
100
Customer Service
94
Customer Amenities
93
Auto Care Specialists has been serving the community of Milpitis and the surrounding area since 2013. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "honest”, “helpful”, “professional”, “excellent” and "prompt". This location features a very experienced and well-trained team of automotive technicians. An investment in the necessary tools and diagnostic equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.
Details
Message From the Shop
We offer Maintenance and Repair of all makes and models of vehicles. From Domestic, Import, European to heavy duty fleet diesel trucks. Honesty and Integrity are what drive us, and we back our work with a 2 year 24k warranty.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • TECH-NET
Map
Get Directions to Auto Care Specialists
Schedule an Appointment with Auto Care Specialists
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (408) 872-8759
Need an appointment for today? Call the shop directly at (408) 872-8759
What verified customers have to say about Auto Care Specialists
Would recommend to a friend
82%
Car was ready when promised
88%
Did not feel sales pressure
92%
Car was fixed correctly the first time
87%
Customer was treated respectfully
97%
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