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Thompson's Auto Repair & Towing

RepairPal Certified Shop in Mesa

Thompson's Auto Repair & Towing

148 Verified Reviews
(480) 771-9468
1325 E Main St
Mesa, AZ 85203 USA
"Excellent!"
— Gloria, a Verified Customer
Hours
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Joey Vivian, Manager
  • Established 1996
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 62 Years of Car Repair Experience
Thompson's Auto Repair & Towing Reviews
148 Ratings
Displaying 1 - 15 of 142reviews
10/09/18
I feel the employees are honest and that I am not being pressured into unwanted or unnecessary repairs. Easy auto repair and regular maintenance are important and I will be back.
09/25/18
Nice shop
09/20/18
First time in and they were great to do an oil change quickly. They noticed some problems I may have in the future, but really over $2000 worth of repairs? The prices to repair those things seemed extremely high so I will be checking with other places to see if they are needed or if it was because I am a single woman and if the cost they quoted me were high.
09/12/18
I was able to get in that morning and leave the afternoon with a fixed vehicle.
09/07/18
I was in a situation where I needed a quick but correctly done repair. That is exactly what I got. Very satisfied.
08/10/18
I've always liked taking my car to Thompson's Auto Repair. They are fair & reasonable & don't try to take advantage of you.
Reply from Thompson's Auto Repair & Towing
by ThompsonsAutoRepairTowing, September 17, 2018

Thank you Irene!

08/03/18
You do get what you pay for. They did a great job to my car and not only did they fix the part I just needed, they saw other things wrong. They were kind enough to fix those small issues and now my car runs smoothly. Plus the turbo is kicking better now! Thank you!
08/02/18
It was found that my car had a loose wire on the starter got an engine flush oil change and tow cost me $536.00
Reply from Thompson's Auto Repair & Towing
by ThompsonsAutoRepairTowing, September 17, 2018

Hi Dart,
I believe your review is a little misleading on what actually occurred with your vehicle. You had bought this vehicle knowing it was not running. Yes the starter wire was pulled, but once we reconnected and started there were clattering noises that sounded like the timing chain, you authorized us to inspect the timing chain. Once we removed the valve cover and discovered pitting on the camshafts and sludge we stopped. At that time we told you the best option was a replacement engine, you did not want to do that. We said we could attempt a an engine oil flush to see if it would help quiet the noises at all and you agreed to have that service performed. It did help but there was still some noise and you decided not to go any further with repairs and we also towed the vehicle out for you. If you have any questions please give me a call so we can address your concerns.

07/13/18
Saved me a ton of money by correctly diagnosing a problem that the dealership got wrong. That's integrity...most impressive. Will definitely return.
Reply from Thompson's Auto Repair & Towing
by ThompsonsAutoRepairTowing, September 17, 2018

Thank you for the positive feedback! It's always nice to hear we saved someone money for work they don't need!

07/06/18
Was very frustrated with how my repair was handled. The real problem was not addressed the first time. I was not satisfied with the original diagnosis and asked the mechanic that was helping me check it again. Which took another two days. Then when they called me it was a problem with something I had a warranty with. My biggest issue is that I felt they were not wanting to honor the warranty and just charge me with a repair. I am glad they did finally honor the warranty.
Reply from Thompson's Auto Repair & Towing
by ThompsonsAutoRepairTowing, September 17, 2018

Hi Kathie,
I am sorry you feel like we did not handle the repairs properly on you vehicle. When dealing with an AC system we have to take into account the entire system. We found that we had a leaking AC hose that needed to be addressed before we could properly diagnose the rest of the system. I do apologize for any delays in getting your vehicle repaired and back to you, it did take longer than that repair typically should have. If you have any questions please feel free to call.

07/03/18
Good job done
06/27/18
Referred by a friend who has used them and was impressed. I've joined that group. Excellent diagnosis, timely work, good price - cordial and polite. Very happy first time customer.
06/27/18
Thanks guys. Good work at a good price with good customer service both on the phone and at the desk.
06/29/18
Good job
06/28/18
I felt I was treated with respect. I was honored that the owner introduced himself. However when I got in my vehicle the mechanic left big Footprints of oil on my carpet. I would have liked a new sticker on my window to let me know when I needed a new oil change. Other than that I think the price was fair for the work that was done and it was done on time and I appreciate that
Schedule an Appointment with Thompson's Auto Repair & Towing
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (480) 771-9468
Need an appointment for today? Call the shop directly at (480) 771-9468
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
93
Tools & Equipment
100
Customer Service
95
Customer Amenities
93
Thompson's Auto Repair & Towing has been serving the community of Mesa and the surrounding area since 1996. During this time they have developed a loyal following of satisfied customers who described this shop to us as: "friendly”, “courteous”, “honest”, “knowledgeable” and "professional". They feature a team with an excellent mix of experience, ongoing training who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. An investment in the necessary tools helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to emissions testing, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service and a waiting area with wireless Internet are all available for your convenience.
Details
Message From the Shop
Thompson’s Auto Repair & Towing is family owned and operated since 1970. We have been delivering the most competent and professional automotive repair and maintenance services to the people of Mesa and surrounding areas. We employ today's latest automotive technology and are equipped to handle all major and minor repairs and services on foreign and domestic vehicles. We pride ourselves on our many accomplishments, including: being named business of the year by the Mesa Chamber of Commerce, 11-time top shop award winner by a major national automotive club, and Quality ASE (automotive service excellence) certified technicians. Thompson's Auto Repair & Towing is a certified Tech-Net Center. We can provide the benefits of an established national entity while maintaining the personal touch of a family owned business. We understand that your vehicle is a major investment and that is why we care for each customer's vehicle as if it were our own. Come by and visit the cleanest and most professional shop in Mesa, Arizona. We’re ready to assist you.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
Get Directions to Thompson's Auto Repair & Towing
Schedule an Appointment with Thompson's Auto Repair & Towing
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (480) 771-9468
Need an appointment for today? Call the shop directly at (480) 771-9468
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