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CarSmart Auto Service

RepairPal Certified Shop in Marlborough

CarSmart Auto Service

74 Verified Reviews
(314) 309-2864
7921 Watson Rd
Marlborough, MO 63119 USA
"They're just very attentive to detail. Very customer friendly. They take pictures of all their work, so there is no lack of trust. They give me a ride home and pick me up. They go out of the way for the customer. They're just very likable. I know Bob and I go in there and talk to him like my neighbor. A good guy. I would highly recommend them."
— Matt, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 6:00pm
S
7:00am to 5:00pm
Auto Repair Experience
  • Dan DeCaro, Owner
  • Established 1980
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Master Auto Technicians
  • 95 Years of Car Repair Experience
CarSmart Auto Service Reviews
74 Ratings
Displaying 1 - 15 of 73reviews
Micheal
11/16/18
Verified Customer
One of the key factors is the speed with which the shop is able to address my auto needs. The staff is great and the customers I speak to feel the same way.
Ron
11/21/18
Verified Customer
Satisfied as usual
Mary Ann
11/08/18
Verified Customer
I have been getting oil changes on my car for a lot of years. I went there to do so like I always do every 3 months. This time they said I needed 4 gaskets replaced and it would cost approximately $1350. I took to another place my brother recommended because he owns an Auto Parts store and they could not find a leak or the dye Carsmart said they used. This procedure cost me $70. I always trusted and liked all your employees but this time I don't think they got this right. Thank you for your previous service throughout the years. Just not happy this time.
Stephanie
11/07/18
Verified Customer
My car was supposed to be unlocked, with the keys in the passenger side and when I went to pick it up, my car was locked. This was right at 6 PM, when the shop closes, and luckily someone was there to give me my keys or I would have been stranded. I had called earlier and assumed when I gave my credit card number to the gentlemen, that my repairs were paid for. Apparently, he did not run the card and it was not paid for. I not only had to keep the other gentlemen there late and after closing, but what if I would have showed up and no one would have been there? Worse - why did he take my credit card information if he didn't run my card right then? These were things that were concerning to me. I usually like coming here, but after this experience, it makes me think twice about coming back.
David
11/05/18
Verified Customer
This is the best shop for car repairs. Timely correct and fair.
Diana
11/08/18
Verified Customer
As always, completely and totally satisfied with my most recent trip to CarSmart.
Jack
10/27/18
Verified Customer
Solid shop. Good work. Very customer oriented.
Sherri
10/27/18
Verified Customer
Staff was great to work with!
Mark
10/15/18
Verified Customer
I had a very hard to find electrical problem. Patrick and Craig were very patient and understanding and worked with me, including a loaner car, until they finally figured out the problem. Seems to be running great now.
Rita
10/24/18
Verified Customer
Always courteous and respectful of my time. Have a ride and a loaner helped it not be so disruptive to my very busy day. Thanks!
Walter
10/13/18
Verified Customer
They were professional and courteous
Guy
10/18/18
Verified Customer
Fine work, as always.
Nancy
10/17/18
Verified Customer
satisfied with experience
Katherine
10/05/18
Verified Customer
Always take care of my needs no matter how small.
Mary Jade
09/25/18
Verified Customer
I AM DISSATISFIED WITH AAA FOR BRINGING MY CAR HERE. IT TOOK 7 DAYS TO FULLY COMPLETE THE JOB---UNSATISFACTORY
Schedule an Appointment with CarSmart Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (314) 309-2864
Need an appointment for today? Call the shop directly at (314) 309-2864
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
97
Tools & Equipment
100
Customer Service
91
Customer Amenities
97
CarSmart Auto Service was established in 1980 and has been serving the community of Webster Grove ever since. Service manager Bob Mctearnen has over 30 years of industry experience, 16 of which has been at CarSMART. He has an amazingly talented group of technicians whom have 79 years of combined experience all of them are ASE certified, 3 being Master ASE Certified. These technicians have access to the industries leading tools, they also have the skills to perform state certified emissions testing and safety inspections. This Bosch Certified Service Center backs their work up with a generous 36 month 36,000 mile warranty. Their amenities include a local shuttle service, rental car, early bird/after hours drop-off, free WiFi internet access, and convenient Saturday business hours.
Details
Message From the Shop
CarSmart is a family owned repair shop in the Webster Groves, Mo area. We have been servicing the St. Louis County community since 1980. We are accredited with the Better Business Bureau, certified with AAA and Bosch. We would love to be your first choice in auto repair.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • Bosch Service Network
  • ASA
  • NAPA
Questions Answered by CarSmart Auto Service
How Often To Flush Fluids On A 2002 Mazda 626 Lx With 100,000 Miles? on 2002 Mazda 626
Fluid services are typically performed every 30000 miles or 36 months. Brake fluid often times more frequently. One way to be sure is to take fluid samples and use test strips to verify condition for an accurate recommendation.

Dan Owner
CarSmart Auto Service
Why Does My Car Start Sometimes? on 2005 Honda Civic
Trevor. Anytime you are experiencing this sort of concern it is time for a certified technician to test the electrical system. A fuse, wiring possibly alternator may be causing the problem
We can certainly test your system and diagnose the problem first thing Monday morning.

Dan
CarSmart Auto Service
314-968-9486

Turn Signals, Flashers, And High Beams Do Not Work. Headlights Work Though. on 1996 Volvo 850
Ken
An accident can cause numerous including wiring damaged fuses blown for short circuits buks broken grounds lost and so on I would recommend a qualified technician inspect your pronkems
Electrical: Check Engine Light Came On, Abs Light Came On, Speedometer Stopped Working. Tech Says This Is An Electrical Wiring Problem. Charging $100 Per Hour To Identify Broken Wire. Seems Like A Scam To Me. Please Advise. on 1999 Mazda B4000
The Miks
I cannot speak to how someone else estimates a repair, I can say that we will always give an exact estimate including sales tax to make a repair, the same goes for a diagnosis.
Dan
I Have Been Told My Compliance Bushings Are Starting To Tear. Repair Is $1400 At Dealer. Is This A Safety Issue Or Can I Wait On This? Is This A Reasonable Price? on 2005 Honda Odyssey
Brandon,
This is potentially a safety issue, I would be happy to discuss the concern and advise

Dan
CarSmart Auto Service
314-968-9496
No Air Blowing Out Of The Center Vents In The Cabin (Works For Feet/Windshld) on 2003 Lexus RX300
Hi Cindy,
Do you have air flow from the drivers and passenger vents near the windows? Also, not to insult you, be sure the air flow wheels are turned on full for each vent not working. At that point it is time to have a certified technician inspect the condition.

Thank you
CarSmart Auto Service
Dan
Creaking Noise Getting In/Out + While Driving Esp Over Bumps. What Is This? on 2001 Dodge Grand Caravan
Typically this type of noise is suspension related. However that is just a guess. It is important that a certified technician inspect your concern to find your problem.

Dan DeCaro
CarSmart Auto Service
314-968-9496
The Car Died And Wont Start on 2008 Dodge Durango
Without additional details the first question is if it does not crank the battery, starting and charging system need diagnosing, if it does crank than determining whether it is a fuel or ignition problem is the next step
Dan
Evap Large Leak Where Do I Staet?
Po440 on 2006 Chevrolet Silverado 1500
When a "large evap leak" is present it is necessary to trace the circuit for a solenoid issue or a leak, in order to diagnose this scan and smoke machine equipment is necessary.
Map
Get Directions to CarSmart Auto Service
Schedule an Appointment with CarSmart Auto Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (314) 309-2864
Need an appointment for today? Call the shop directly at (314) 309-2864
What verified customers have to say about CarSmart Auto Service
Would recommend to a friend
87%
Car was ready when promised
84%
Did not feel sales pressure
80%
Car was fixed correctly the first time
92%
Customer was treated respectfully
96%
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