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Genin's Autocare

RepairPal Certified Shop in Madison

Genin's Autocare

251 Verified Reviews
(608) 260-7363
3505 University Avenue
Madison, WI 53705 USA
"I'm satisfied and they did everything correctly."
— Gerald, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 7:00pm
S
8:00am to 3:30pm
Auto Repair Experience
  • Rick Genin, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 68 Years of Car Repair Experience
Genin's Autocare Reviews
251 Ratings
Displaying 1 - 15 of 235reviews
Arthur
12/27/18
Verified Customer
Professional, timley and fair.
Dan
12/10/18
Verified Customer
I've previously had decent experiences with Genin's and I've gone there many times in the past because they are close to where I live. However, the last few experiences haven't been great in terms of having the car done when promised, and the last time was truly terrible. I asked for the car to be done at 2pm, and it was just getting an oil change and a check over because we were going on a trip. They didn't call until 3pm. They spent 15 mins explain work to be done, and I asked if the car would be ready by 4pm. They said yes. I got there at 4pm and the car was still up on the lift and all four wheels were off. They said '5 mins and it will be ready!'. They said they had two people working on it so, maybe 2 mins. It took more than 20 mins. They pulled the paneling off some of the exterior to look at a broken window washer (which I'd asked them to check out), but didn't put in back on properly so when the door closed, it all came falling off. They didn't turn off 'check engine light', didn't seem to check any fluid levels, and most dangerous of all, the left front tire was at 15 psi, the front right at 22, back left at 22, and back right at 35. When I went in, I hadn't noticed the front tire being that low, so I have no idea if they lowered the pressure when checking something, or if they were really that low but they never checked them? I'm not even sure the tires were rotated, as they said. I paid a $40 late pick up fee for picking up my child late from daycare, and they never followed up with estimates or any info on any other work they claimed needed attention.
Carrie
12/11/18
Verified Customer
My only concern was that I made an appointment for one day and it took well over 24 hours to even hear a status update. Luckily I can use a loaner which was must helpful.
Molly
12/13/18
Verified Customer
Again we had great service!
Tristan
12/06/18
Verified Customer
Friendly employees, willing to explain issues to me patiently
Gavin
11/25/18
Verified Customer
Small, local, independent shop that performed the work asked for and added an extra service that would prevent me being liable for a ticket by replacing my license tag light.
Beth
10/26/18
Verified Customer
Everyone is very nice and easy to do business with. I would recommend and go back myself
Devin
10/18/18
Verified Customer
Good service.
Cheryl
10/09/18
Verified Customer
Keri-Jo was SO kind; really appreciated her attitude
Scott
10/03/18
Verified Customer
The folks at Genins are terrific. Would recommend.
Jone
10/03/18
Verified Customer
Friendly, well done service, on time.
Ben
09/24/18
Verified Customer
They're great!
Victor
09/13/18
Verified Customer
It was my first time at this shop and everything was ok in general.
Nadine
09/13/18
Verified Customer
I always appreciate the timeliness, kindness, and consideration offered by your shop. Thank you for all of the help!
Marissa
08/21/18
Verified Customer
Always prompt and curteous.
Schedule an Appointment with Genin's Autocare
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (608) 260-7363
Need an appointment for today? Call the shop directly at (608) 260-7363
RepairPal Scorecard
96
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
96
Tools & Equipment
100
Customer Service
94
Customer Amenities
98
Genin's Auto Care has been providing the community of Madison with great quality auto repair since 1992. They operate under the motto "Anything we can do to help", this motto was demonstrated in our unbiased review of their recent customers. Words like honest, accommodating, reasonable, and knowledgeable were used to describe this RepairPal Certified team. Rick Genin, the owner, has assembled a team of highly qualified professionals who combine for over 95 years of experience fixing cars. This team makes sure to keep up with the latest industry technology by attending the ongoing training needed to make accurate, professional repairs to your modern vehicles. An investment has been made in some of the best automotive tools and computer diagnostic equipment to perform a wide range of repairs. These repairs range from advanced computer diagnosis and repairs to tires and wheel alignments. They back their work with a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, loaner vehicles, early bird drop off, Saturday hours, and a clean comfortable waiting area with wireless Internet are all available for your convenience.
Details
Message From the Shop
We are a 6 bay Napa Auto Care Center, AAA Approved Repair & Repair Pal Certified Repairer. We have a 2 year/ 24 months Nation Wide Warranty. We are a available 6 days a week. Make your appointment now or email Rick at busymo@aol.com. Thank you!
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Windshield/Glass
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Service Guarantee
  • Shopping Nearby
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ASA
  • NAPA
  • iATN
Map
Get Directions to Genin's Autocare
Schedule an Appointment with Genin's Autocare
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (608) 260-7363
Need an appointment for today? Call the shop directly at (608) 260-7363
What verified customers have to say about Genin's Autocare
Would recommend to a friend
92%
Car was ready when promised
91%
Did not feel sales pressure
97%
Car was fixed correctly the first time
90%
Customer was treated respectfully
98%
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