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Genin's Autocare

RepairPal Certified Shop in Madison

Genin's Autocare

267 Verified Reviews
(608) 260-7363
3505 University Avenue
Madison, WI 53705 USA
"I'm satisfied and they did everything correctly."
— Gerald, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 7:00pm
S
8:00am to 3:30pm
Auto Repair Experience
  • Rick Genin, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 68 Years of Car Repair Experience
Genin's Autocare Reviews
267 Ratings
Displaying 1 - 15 of 251reviews
Julia
04/30/19
Verified Customer
I cannot thank Genin's enough for all of the work they have done on my car! I am not the type of person to ever write a review but I feel like everyone needs to know how amazing they are. They are so upfront and honest with the work that needs to be done vs. what could be fixed later (they know money is tight for me due to the fact that I am currently in school). Everyone that works there is so nice and personable! I did not once feel like a burden to them (I know nothing about cars so I tend to ask a lot of questions). I recommend them to all of my friends and family in the Madison area that are looking for a place to take their car.
Fiona
04/23/19
Verified Customer
staff was friendly and overall fine, but i brought my vehicle in specifically because they had the tools and technology for an OBD1 scan and i needed the engine light checked, and the scan was not performed. genin s fixed something unrelated, and i had to bring the car back a second time because my engine light was still on and i was still experiencing stalling issues. Did not feel heard or respected.
Nancy
04/15/19
Verified Customer
Awesome! Can't say enough about the customer service, value and just plain job well done...great place. I will be back and highly recommended!
Brenda
04/11/19
Verified Customer
They did exactly what needed to be done. Plus, they found a very dangerous defect in my car, and made sure I knew how serious it was even though they knew I would not have them fix it because I was a visitor in Madison. Their warning may have saved me from a very bad car accident - I am extremely grateful to them!
Marcelo
04/04/19
Verified Customer
When I went to pick up my car, two tires were 100% flat. The guy in charge saw the problem, and fix it in a proper way and explained to me the possible error. The staff was very nice. Especially the guy that gave me the car on a Saturday afternoon (Santos). I am very disappointed with the company because I paid more than 1k to fix it and wasn't repaired. That night I had to take my wife's car because I wasn't secure enough about my car's repair.
Avery
03/19/19
Verified Customer
I came in with no background other than AAA's recommendation. They took care of the car, came in under their original estimate, held onto the car while I was out of town, and had the car back to me by the time I needed.
Jen
03/19/19
Verified Customer
Everyone is always so friendly, and the prices are extremely competitive.
Allan
02/21/19
Verified Customer
They were very helpful in understanding the problem and the different solutions. Great service!
Ric
02/26/19
Verified Customer
very professional and kept us in the loop for the timeline and what to expect
Katie
02/21/19
Verified Customer
Very friendly and went above and beyond. Also respected me as a young woman and didn t talk to me like I was stupid
Eileen
02/12/19
Verified Customer
Easy to work with, friendly, good workmanship, easy to make appointment
Rick
02/13/19
Verified Customer
Very friendly, treated me like family.
Linda
02/04/19
Verified Customer
The manager was very helpful in getting us the very best solution to our problem.
Munish
01/27/19
Verified Customer
It was good. They should also have contacts for towing services, had to get that done from an independent business.
Liz
01/24/19
Verified Customer
Very nice and helpful
RepairPal Scorecard
96
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
96
Tools & Equipment
100
Customer Service
94
Customer Amenities
98
Genin's Auto Care has been providing the community of Madison with great quality auto repair since 1992. They operate under the motto "Anything we can do to help", this motto was demonstrated in our unbiased review of their recent customers. Words like honest, accommodating, reasonable, and knowledgeable were used to describe this RepairPal Certified team. Rick Genin, the owner, has assembled a team of highly qualified professionals who combine for over 95 years of experience fixing cars. This team makes sure to keep up with the latest industry technology by attending the ongoing training needed to make accurate, professional repairs to your modern vehicles. An investment has been made in some of the best automotive tools and computer diagnostic equipment to perform a wide range of repairs. These repairs range from advanced computer diagnosis and repairs to tires and wheel alignments. They back their work with a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, loaner vehicles, early bird drop off, Saturday hours, and a clean comfortable waiting area with wireless Internet are all available for your convenience.
Details
Message From the Shop
We are a 6 bay Napa Auto Care Center, AAA Approved Repair & Repair Pal Certified Repairer. We have a 2 year/ 24 months Nation Wide Warranty. We are a available 6 days a week. Make your appointment now or email Rick at busymo@aol.com. Thank you!
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Windshield/Glass
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Service Guarantee
  • Shopping Nearby
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ASA
  • NAPA
  • iATN
Map
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What verified customers have to say about Genin's Autocare
Would recommend to a friend
89%
Car was ready when promised
91%
Did not feel sales pressure
94%
Car was fixed correctly the first time
90%
Customer was treated respectfully
97%
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