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Interstate Auto Care

RepairPal Certified Shop in Madison Heights

Interstate Auto Care

171 Verified Reviews
(248) 826-2492
526 E 14 Mile Rd
Madison Heights, MI 48071 USA
"Great and thorough service."
— Randa, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 6:00pm
S
8:00am to 5:00pm
Auto Repair Experience
  • Joe Lerchenfeld, Manager
  • Established 2000
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 48 Years of Car Repair Experience
Interstate Auto Care Reviews
171 Ratings
Displaying 1 - 15 of 165reviews
John
01/18/19
Verified Customer
The staff is very wonderful. They always take good care of my car
Linda
12/26/18
Verified Customer
Casey and crew have been taking care of my daughter s car needs for years since she left for college. It is great to know there is someone you can trust when they are away from home. They always have her best interests in mind.
Chris
12/28/18
Verified Customer
Good people and I can trust that the repair was done correctly. Ran into a snag but Bill and the guys were able to accommodate instantly and without question. Will be back and bring my son's vehicles here going forward.
John
12/19/18
Verified Customer
Great people & great work
Monwara
12/16/18
Verified Customer
Great services
Joe
12/10/18
Verified Customer
Professionable service at a reasonable cost
Shalonda
11/20/18
Verified Customer
Always
Yuan
11/17/18
Verified Customer
A very pleasant experience. Will come back again
Rebecca
11/08/18
Verified Customer
Service was ok and car was ready quickly but I wish that we had been told about the $110 diagnostic fee prior to the service. I ve never paid a diagnostic fee that high and being on a very limited income, we were upset with this.
Shirley
10/12/18
Verified Customer
Took it in for an antifreeze leak. Was shocked at the total bill. I get the idea that the work that was done was needed to avoid further repairs. Just felt the pressure was on. Not sure if I would recommend. The counter guys were great.
Reginald
10/09/18
Verified Customer
Clean, informative, knowledgeable, accommodating and most of all professional
Tim
09/29/18
Verified Customer
Very professional, well explained, great service!
Derek
09/22/18
Verified Customer
Very happy with Bill and Casey. Great guys and great work.
Bob
09/18/18
Verified Customer
Quick reliable service, good price, was treated with respect, if I need repairs again, I will go back.
Don
09/14/18
Verified Customer
The guy at the counter was great... I felt I could trust him.
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
94
Tools & Equipment
97
Customer Service
92
Customer Amenities
95
Interstate Auto Care was established in 2000 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features a very experienced and well train team, all of whom are ASE Certified. They are equipped with the state of the art tools and diagnostic equipment necessary for today's modern vehicles. Repairs performed here can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “honest”, “friendly”, “professional”, “fantastic”, and "top notch". A local shuttle service, rental cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
If you long for expert automotive repair, delivered with old fashioned customer service, then look no further. Interstate Auto Care stands ready and willing to help you keep your vehicle(s) on the road. We are proud to be among a handful of shops in town who have earned ASE's "Blue Seal" distinction- which demands that at least 75% of our staff is ASE certified. We are proud to say that each one of our service personnel has earned this national accreditation.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Mobile Repair
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ASA
Questions Answered by Interstate Auto Care
Engine Start, Airbag Warning Light, Low Idle Rpm Problem on 2006 Ford Explorer
The Air Bag warning light is part of the SRS (supl restraint system) and should not be associated with your poor starting/no start condition, but in rare cases it may be part of a multi system affected issue. We are located in Madison Heights and have earned Repair Pal's highest rating for customer service. We would love to be assist you in the most cost effective and convenient manner possible. You may reach as at:
Interstate Auto Care
526 East 14 Mile Road
Madison Heights, MI. 48071
(248)307-1200
Parking Brake Buzzer Wont Stop on 2008 Saturn Vue
This may be caused by a multitude of items, but all of which should be reasonable in cost. Are you available to visit us tomorrow, as we are open from 8 to 5 on Saturdays and 8 to 6 Mondays to Fridays.

Regards,

Interstate Auto Care Customer Care Team (248)307-1200
Why Could My Traction Control Light Come On And Then When I Turn My Car Off It Goes Off And Then I'll Turn Back On A Couple Miles Later on 2005 Ford Five Hundred
Your vehicle has multiple sensors that monitor vehicle speed and braking. These circuits may affect the proper operation of your traction control system and where a fault may be detected, a warning light would alert you to this occurrence.

Feel free to contact Interstate Auto Care at your convenience and we will perform the diagnosis and necessary repair (the same day in most cases)

We are open Monday to Friday 8 to 6, and Saturdays 8 to 5.

Regards,
Interstate Auto Care Customer Service Team (248)307-1200
I Have A 2000 Dodge Ram 1500 5.2 L That Shuts Off After Heating Up on 1999 Dodge Ram 1500
The fact that the vehicle is running hot, needs to be addressed first. How far are you from Interstate Auto Care and are you able to discuss this over the telephone. We are certain to be of assistance, but we do not recommend the continued driving of this vehicle in this condition, as you may cause severe engine damage if you continue to drive it.

regards,

Interstate Auto Care
(248)307-1200
Driver Side Cv Axle Inside Trans Very Loud Noise on 2010 Chevrolet Impala
I would be glad to discuss some possibilities regarding cause and solution. Is there a good number to reach out to you tomorrow morning?

Regards,

Interstate Auto Care
Why Is My Car In Limp Mode on 2006 BMW 525i
“Limp in” mode is your vehicle’s attempt to limit your driving to limping into a repair center for service.

Your vehicke’s powertrain management system is detecting an issue that it feels needs to be addressed urgently.

Therefore, I recommend having the vehicle’s issue diagnosed ASAP.

We are open weekdays 7 to 6 and Saturdays 8 to 5. We would be happy to assist in resolving your problem if you wish.

Regards,

Interstate Auto Care
248-307-1200
Service@interstateautocare.com
What Antifreeze Do I Need What Color? on 1997 Pontiac Bonneville
Your original coolant/antifreeze, otherwise called DexCool, would have been colored red. Replacement coolants which are typically "universal" may come in a few different colors. Have you contacted the mechanic to ask him/her if the coolant that was installed is compatible with your vehicle?
Make A Loud Thump Noise, Stay In Second Gear, And The Check Engine Light Come On on 2008 Kia Spectra
Good morning c4344,

Intermittent vehicle problems can be tricky to deal with and will require the vehicle to exhibit whatever the reported symptoms are, so that we can trace down the source of the issue.

With that said, we have been in business for nearly 20 years and specialize in these very situations. I would suggest considering possibly leaving the vehicle with us for a few days, if necessary, should the vehicle need to be driven in order to duplicate your complaint.
Please feel free to reach out to us at Interstate Auto Care- (248)307-1200
Fuel Pump Replacement on 1997 Cadillac Eldorado
There are a number of issues with your vehicle that may be causing this, without them involving a fuel tank sending unit. Please give us a call at your earliest convenience so that we may discuss how we can resolve your issue today.

regards,

Interstate Auto Care customer team
My Radiator Fan Won't Spin And Car Is Smoking on 2003 Ford Taurus
Good morning DSCONYERS,

With the engine cold, please check to make sure that your radiator and/or your expansion tank has enough coolant in it. I would not attempt driving the vehicle with the radiator fan not functioning, particularly if there is little to no coolant left in the engine. You may overheat the engine and not even see that on your coolant temperature gauge, under this condition.

You may reach us at (248)307-1200 and we can arrange to have it towed in and diagnosed as early as this morning.

Looking forward to meeting you soon,

Interstate Auto Care customer team
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What verified customers have to say about Interstate Auto Care
Would recommend to a friend
91%
Car was ready when promised
94%
Did not feel sales pressure
90%
Car was fixed correctly the first time
91%
Customer was treated respectfully
97%
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