Close

ACA Automotive

(562) 285-6399
420 Verified Reviews
Adam@acaauto.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
07:30
17:30
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-S
7:30am to 5:30pm

ADDRESS

5101 E. Willow St
Long Beach, CA 90815 USA

AUTO REPAIR EXPERIENCE

  • Adam Kalb, Owner
  • Established 2004
  • 5 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 124 Years of Car Repair Experience

ACA Automotive Reviews

OVERALL RATING

420 Verified Reviews
5 stars
(256)
4 stars
(96)
3 stars
(23)
2 stars
(12)
1 star
(33)
by - Verified Customer January 03, 2018

Very good

by - Verified Customer January 02, 2018

Friendly service. The guys were great!

by - Verified Customer January 02, 2018

Adam is always straightforward with me and honors estimate he gives over the phone. I am a repeat customer of this shop.

by - Verified Customer January 01, 2018

Great

by - Verified Customer January 01, 2018

Customer service was helpful

by - Verified Customer January 01, 2018

It was good.

by - Verified Customer December 29, 2017

Shop did good job on Smog check---in expeditious manner

by - Verified Customer December 29, 2017

Everyone was friendly and helpful.

by - Verified Customer December 29, 2017

Being a female, you get worried with car dealerships and auto shops, I chose this shop to take my car for a smog because of the stellar reviews from women on yelp, other women who know how it is to be a woman in an autoshop. ALL the guys at the shop I encountered lived up to those reviews and I was ecstatic. I'll be back for brakes and oil. Beyond pleased with the service I got here. They are proud to be voted best, and from what I can tell they deserve it.

by - Verified Customer December 28, 2017

First place for my dmv smog checks. Always, always price competitive

by - Verified Customer December 27, 2017

Great work, on time, done right.
Convenient shuttle. Exceeded expectations.
Can't say enough.

by - Verified Customer December 27, 2017

SMOG CHECK frendly staff at front desk i am a repeat customer thanks

by - Verified Customer December 27, 2017

When someone leaves their car in your hands and pay you money. The customer doesn't want to hear, 'Oh, my bad. I forgot to check that. We're only human' People's trust, lives and loved ones are being entrusted to you. You lose credibility when you forget to check something no matter how minor because now the major repairs are in question.

by - Verified Customer December 27, 2017

Everyone was so nice and honest about the repairs needed. I was very happy and will return again.

by - Verified Customer December 27, 2017

Very happy with the service provided by this local shop.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer December 27, 2017

Was efficient

by - Verified Customer December 26, 2017

Excellent

by - Verified Customer December 26, 2017

I had a great experience with ACA Automotive. I found out about ACA Automotive through my insurance company and I was really satisfied. I gave them a call before turning my car in and they were super friendly. Even though it was a bit pricey to keep my car overnight to find out that they could not duplicate the problem, I appreciated their honestly and superb customer throughout the process. They called me in the morning to let me know my car was ready for pickup but they had no intention of rushing me. I asked them to conduct an oil change while they were at it and they even acknowledged my yelp coupon. I really felt cared for and as a non-experienced car person, I was thankful they were as transparent as I needed them to be in answering all of my questions. They also let me know if I have any problems within the month of my service they would address it at no charge.

by - Verified Customer December 26, 2017

Every time I come to this shop I am greeted kindly, the work is explained and finished in a timely manner! Great place!

by - Verified Customer December 26, 2017

Great trustworthy garage staffed with highly skilled professionals

by - Verified Customer December 25, 2017

Fair.

by - Verified Customer December 21, 2017

Very good work.
Thanks Victor and Bernard

by - Verified Customer December 21, 2017

Always happy to return.

by - Verified Customer December 21, 2017

Very friendly. Good quick service and reasonable

by - Verified Customer December 20, 2017

Thanks Victor. You were very professional, honest, and helpful.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer December 20, 2017

Always friendly and willing to work with me on understanding what needs to be fixed.

by - Verified Customer December 20, 2017

There's an attitude that I don't like.

by - Verified Customer December 20, 2017

Came to get my car smogged. Will be back for other maintance. :)

by - Verified Customer December 19, 2017

The level of customer service was top notch! I would recommend them to anyone. Also, the Yelp coupon was icing on the cake. Kudos!

by - Verified Customer December 19, 2017

Great service. Great people.

by - Verified Customer December 19, 2017

very professional, friendly and helpful staff. Made it a pleasure to take my car there.

by - Verified Customer December 19, 2017

I had nice experience

by - Verified Customer December 18, 2017

Good work

by - Verified Customer December 17, 2017

Great customer service every time

by - Verified Customer December 17, 2017

The shop did exactly what I asked for, for the price they said they would, and at the time promised. What more could you ask?

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer December 17, 2017

Smog check went well and quickly.

by - Verified Customer December 15, 2017

Always trust these people. Will continue using ACA for all automotive situations

by - Verified Customer December 15, 2017

My gas efficiency lowered after my visit. I'm a little unhappy about that. I'm not sure why it happened, yet I didn't want to call and complain.

by - Verified Customer December 15, 2017

Excellent job

by - Verified Customer December 14, 2017

Thank You

by - Verified Customer December 14, 2017

Busy day but surprisingly did not have to wait long.

by - Verified Customer December 14, 2017

Great experience, and amazing customer service!

by - Verified Customer December 11, 2017

The mechanic failed to set my reset light for maintenance for the 4th time. Now I have to go back in. It will take me over an hour to drive back and get it reset.

by - Verified Customer December 11, 2017

Thus far the repairs received & services have been satisfactory,I m pleased with Aca Automotive.

by - Verified Customer December 10, 2017

I've been going to ACA for several years and they've always treated me with respect and courtesy. I know there are places that are cheaper but the amount of trust I have for ACA is priceless and more than worth paying a few extra dollars.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer December 10, 2017

fast service fair price

by - Verified Customer December 10, 2017

The employee at the front desk was slightly arrogant. I take my car in for a repair because I'm not a mechanic; if I knew everything about cars I'd fix it myself. Also, getting the car back late really messed up my day. An honest time-frame would be professional and much appreciated. But the car has been running very nicely since I got it back and that is the ultimate test.

by - Verified Customer December 10, 2017

Friendly atmosphere

by - Verified Customer December 10, 2017

Recommend by AAA

by - Verified Customer December 08, 2017

Nice guys, over priced rates. Thank you

by - Verified Customer December 08, 2017

Great

by - Verified Customer December 07, 2017

Perfect Job

by - Verified Customer December 07, 2017

Honest and very polite would definitely recommend to family and fr

by - Verified Customer December 07, 2017

I like the service very helpful with informative feed back regarding situation of my vehicle.

by - Verified Customer December 06, 2017

They completed the job earlier than they told me so, it was a pleasant surprise. They were very nice and did a great job.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer December 06, 2017

I took my vehicle to access why the heat needle was going into the red intermittently. I d already checked out everything I could myself, such as blown gasket, fan working etc. straight away the service desk person wrote down that I was getting an engine light warning. Which was incorrect. I told them I d checked all the usual things. They called two days later. Said that they d rechecked all the things I d already checked and couldn t find the issue. But then said they d still charge me the $120 diagnostic fee! They did say if it happened again I could bring it back in. I pointed out. What s the point if you still won t be able to diagnose the issue?

by - Verified Customer December 05, 2017

I always have a good experience at ACA. They have been taking care of my car for years.

by - Verified Customer December 05, 2017

Very satisfied with the care for the vehicle as it is 47 years old

by - Verified Customer December 04, 2017

I feel that I was charged too much just to find out what was wrong with my car

by - Verified Customer December 03, 2017

Excellent customer relations in front office and on phone.

by - Verified Customer December 03, 2017

Fast, friendly an I was on my way in less time than I thought. Price was right. Smog check.

by - Verified Customer December 03, 2017

ACA is one of the best maintenance experiences I've ever had. The work is superior and the staff are always friendly and courteous.

by - Verified Customer December 01, 2017

Great experience!

by - Verified Customer December 01, 2017

Super friendly and informative as always. Work is completed on time and I never feel pressured or mislead in the repairs they recommend. Will definitely be back again and recommend them to family and friends.

by - Verified Customer December 01, 2017

I will not be going back to this place. I only chose them because of convince. I don't like being lied to. This place really needs to understand their customers shouldn't have to wait 8 hours for an oil change and break inspection. This has actually happened 3 times. Same scenario each time. I found out they lied to me about what our fleet company will do regarding the breaks when I called them today and found out this shop didn't even call them about my break issue for the fleet company to authorize the use of another pad.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer December 01, 2017

special people working there. first class in all respect

by - Verified Customer November 30, 2017

Everyone is very welcoming and I love bringing my car here!

by - Verified Customer November 30, 2017

Great customer service.

by - Verified Customer November 30, 2017

I only came in for a smog check, but very happy with the service.

by - Verified Customer November 29, 2017

Excellent, curteos service experience.

by - Verified Customer November 29, 2017

Great

by - Verified Customer November 29, 2017

Went for a state required smog inspection/certificate. Received same without any problem, at what I believe was a fair cost.

by - Verified Customer November 29, 2017

Polite and very professional. Will use them again

by - Verified Customer November 28, 2017

Everyone was professional and friendly. My van did not pass a smog check, but I was told how to remedy the situation & how to pass the smog check shortly. Always enjoy going to ACA and highly recommend to my friends and acquaintances. Happy Holidays!

by - Verified Customer November 28, 2017

Great experience. Thought I was gonna pay an arm n a leg for the service but it was reasonable. Not pricey but not cheap.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer November 28, 2017

Very professional and friendly place

by - Verified Customer November 28, 2017

Good

by - Verified Customer November 28, 2017

I declined to have the repair done due to the cost.

by - Verified Customer November 28, 2017

I was very pleased with the service I received at ACA. I have been going there for several years. Always happy with the service .

by - Verified Customer November 27, 2017

Staffs were very nice and helpful. Quick service. Definitely coming back. =)

by - Verified Customer November 27, 2017

Smog related comment: First check showed not all monitors were ready after battery replacement. Tech suggestion was to drive vehicle to put 100 to 150 miles on it to for reset. After review of O/M, it was found that there is a specific sequence which must be met in order for the monitors to successfully reset. The advising Tech writer wasted my time and gas which was costly to me in both cases. MUST IMPROVE or I won't be back!

by - Verified Customer November 27, 2017

I have complete confidence in the work performed by ACA.

by - Verified Customer November 26, 2017

I took my car to smog test. Checked online for reviews and had very good reviews. Competitive price, fast service.

by - Verified Customer November 26, 2017

Overall, ACA was competative in their prices and did a great job fixing my vehicle. I had to leave it after I picked up the first time, to fix issue related to first one that was fixed, but they didn't charge me for it. I am happy I left it with them for repairs.

by - Verified Customer November 26, 2017

Always professional and nice.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer November 24, 2017

Great place friendly people !!!!

by - Verified Customer November 23, 2017

ive have been bring our ford's here for years and always have been happy my 94 still runs like a top and everything still works

by - Verified Customer November 23, 2017

This was my first time here and I would definitely come back. No problems or complaints...very happy.

by - Verified Customer November 23, 2017

smog check, fast and reliable

by - Verified Customer November 23, 2017

It was a scheduled oil change and I was in and out in a reasonable amount of time. No issues.

by - Verified Customer November 21, 2017

fast courteous service

by - Verified Customer November 21, 2017

I will be a returning customer

by - Verified Customer November 20, 2017

Service satisfactory, price kind of high, had car for 3 days. But I feel confident things were done competently.

by - Verified Customer November 20, 2017

You guys always do a great job! Thanks!

by - Verified Customer November 20, 2017

The personnel there treat you like you matter. They explain whatever I need to know. I like doing business with ACA Automotive

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer November 19, 2017

Even i did not pass my smog check but victor was very nice and explain the situation patiently i am going back for sure

by - Verified Customer November 19, 2017

Great smog test station

by - Verified Customer November 19, 2017

The service at ACA is excellent. I have nothing negative to say.

by - Verified Customer November 19, 2017

I brought my car in before our Thanksgiving trip and the place was slammed. at least 15 people checking in or picking up cars and the phones ringing constantly. Some how the guys were able to get people in and out quickly, arrange shuttles, answer phones, and do everything else with a cheery attitude. They weren't even curt with each other. I was very impressed by the customer service provided. There was an issue they were unable to duplicate so they couldn't diagnose but they said I could bring it back anytime and they would be happy to check it out again.

by - Verified Customer November 19, 2017

Good job and nice men working there

by - Verified Customer November 19, 2017

This shop is great! Busy but so professional and took the time to say hello and goodbye. All good.

by - Verified Customer November 19, 2017

Work was great, just a little pricey.

by - Verified Customer November 17, 2017

Excellent fast service

by - Verified Customer November 17, 2017

Had fluid changes done on the car. When the car was returned to me they let me know the check engine light was on but didn't pressure me when I said I didn't need work done to fix that issue.

by - Verified Customer November 17, 2017

was ok

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer November 16, 2017

Amazing place, always explain the work needed openly and honestly, sometimes a bit more costly than other places but they do great work and if there s ever a problem they ve worked to fix it to my satisfaction. I just wish they were closer to where I live, but they are worth the drive.

by - Verified Customer November 16, 2017

My experience was very good considering the amount of time to smog check and number of customers present, they also honored the coupon. I was being instructed though, not to walk pass the smog check area. But that was not the case, in fact I was walking on side always and checking as it was my very first visit.
Thanks.

by - Verified Customer November 16, 2017

Good service

by - Verified Customer November 16, 2017

The shop initially ordered the wrong part, causing the vehicle repair to be a day late. The work done was good, but the price was excessive. I found the replacement part I needed for less than $200, but repairs cost over $700. Completely disproportionate to the amount of labor done.

by - Verified Customer November 15, 2017

Due to prior owner alterations of the vehicle it took a little longer to observe an additional diagnosis. That's the only thing that prolonged the repair. Pricing was very high. The car's manufacturer no longer exists. Was still expecting it to be cheaper though.

by - Verified Customer November 15, 2017

I wish the sign in process was easier for returning customers.

by - Verified Customer November 14, 2017

Some dye was put in my car to see if I have any leaks . Have to take it back to see.

by - Verified Customer November 14, 2017

very professional

by - Verified Customer November 14, 2017

I arrived at 9 AM and asked if the work to be done could be ready by l0:30 and was told 'yes'.........I am pleased because it was ready and I left on time for my next appointment. Thank you.

by - Verified Customer November 14, 2017

Smog test was quick, clean and resonably priced

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer November 14, 2017

Excellent service.

by - Verified Customer November 13, 2017

very professional

by - Verified Customer November 13, 2017

THE GUYS AT ACA TREAT EVERYONE WELL WITH FRIENDLY RESPECT. GOOD PLACE TO GET WORK DONE.

by - Verified Customer November 13, 2017

I was surprised to find out my 1999 Camry didn't qualify for the $19.95 smog check. It was $71.00, but I got a small discount by showing my AAA card.

by - Verified Customer November 13, 2017

Friendly and professional and I just adore Victor.

by - Verified Customer November 13, 2017

Fast, fair service. They explain what is needed without a ton pressure.

by - Verified Customer November 12, 2017

Great

by - Verified Customer November 12, 2017

Service was completed in a quick manner

by - Verified Customer November 10, 2017

easy and quick

by - Verified Customer November 10, 2017

Great experience

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer November 10, 2017

Love the shuttle

Car was promised around noon or 1pm. Was done closer to 3pm

by - Verified Customer November 10, 2017

Things went well.

by - Verified Customer November 09, 2017

Very professional and all the employees smile and you can tell like their work to provide the best quality and value to their customers! Excellent job. Highly recommend this business to friends n family!

by - Verified Customer November 09, 2017

Returning customer and enjoy getting the maintence done on my car at ACA.

by - Verified Customer November 09, 2017

I had dropped of my F250 for certain problem. The mechanic that troubleshoot the problem did not find the problem until I approved repairs for $847. Then he found the problem I wrote down exactly what was wrong with my truck. The shop gave me a price of $2800 for the repairs. I had warranty plan for the truck tha I had purchase but it was voided do to a lift. I spoke to the dealer and they made take the truck to another shop and they found the problem they repaired my truck for $1200. And they showed me the problem Im very disappointed with the troubleshooting of the mechanic and my check engine light came back on so I paid $847 for repairs that I did not need.

by - Verified Customer November 09, 2017

Great, efficiently handled from check in to check out. Apprecaited the service

by - Verified Customer November 09, 2017

Fair and quality work. Confident in getting repairs done correctly and efficiently.

by - Verified Customer November 09, 2017

Excellent service!!!!

by - Verified Customer November 09, 2017

Definitely would use ACA again. Hopefully not too soon though! Thanks

by - Verified Customer November 08, 2017

Reseaech not thorough enough

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer November 07, 2017

Quoted $1400. Got identical work done for $700.

by - Verified Customer November 07, 2017

work quality was good so far, but parts price were 2-3 times higher than on amazon.

by - Verified Customer November 07, 2017

ACA always does excellent work on my car. I have been coming here for 23 years. Victor has the best customer service in the business!

by - Verified Customer November 05, 2017

Very happy with service

by - Verified Customer November 05, 2017

My car is running great thanks to the repairs.

by - Verified Customer November 05, 2017

Good customer service

by - Verified Customer November 05, 2017

All employees were kind, friendly, and efficient.

by - Verified Customer November 05, 2017

Thanks for another great visit!

by - Verified Customer November 05, 2017

Always excellent service!

by - Verified Customer November 05, 2017

Overall had a great experience, however disappoinred i was not informed if any discount for the service i inquired about, smog check.
i am glad that because i found it to be to expensive, i Googled for a coupon.
wouls be great to offer the discounts you do have available upon inquiring of service

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer November 05, 2017

It was a three-ring circus. Each guy told me something different. There's a new problem I didn't have before their work. I have not yet taken it back to them.

by - Verified Customer November 03, 2017

I've been dealing with ACA for over 10 years and I've always had good experiences with them.

by - Verified Customer November 03, 2017

Well done

by - Verified Customer November 03, 2017

Great service and very courteous stuff

by - Verified Customer November 02, 2017

Just awesome!

by - Verified Customer November 02, 2017

The malfunction lights are still going off and it took 9 days to fix. I understand they were waiting for parts but I feel like they took their time because I got a rental car.

by - Verified Customer November 02, 2017

I am always satisfied!

by - Verified Customer November 01, 2017

Great service

by - Verified Customer November 01, 2017

oil change on my car

by - Verified Customer November 01, 2017

My experience was great. So great I recommend to my sister

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer October 31, 2017

They are friendly and they do a great job any time I bring my car in. Plus a 10% discount with my AAA card.

by - Verified Customer October 31, 2017

Professional and courteous service!

by - Verified Customer October 30, 2017

The coffee is great!
They always do a great work...My car was ready at the set time...Thank you......

by - Verified Customer October 30, 2017

These guys are awesome!

by - Verified Customer October 29, 2017

They were fast

by - Verified Customer October 29, 2017

Professional service and treatment

by - Verified Customer October 29, 2017

Did not hear from the shop all day in regards to the status of my car. When I called AFTER the shop closed, they explained the work would take multiple days to complete. Why did they not call and tell me this at all, even when they closed? I would not have known what was going on with my car.

by - Verified Customer October 29, 2017

Great customer service. Felt they are honest

by - Verified Customer October 29, 2017

Good job, good customer service

by - Verified Customer October 27, 2017

Great team, professionals with a firendly smile.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer October 27, 2017

Victor kept me informed and explained my options

by - Verified Customer October 27, 2017

Very respected and they explained things I never knew

by - Verified Customer October 27, 2017

Very satisfied. Explanation of repairs were clear and concise. No pressure, no up-selling. I appreciate the transparency of the Repair Estimates as updated and documented on my invoice.

by - Verified Customer October 26, 2017

Nothing but good words for this shop, courtesy, professionalism and reasonable pricing.

by - Verified Customer October 26, 2017

Very professionally and I will highly recommend to others.

by - Verified Customer October 25, 2017

ACA has also treeted me with respect. I trust them with my car.

by - Verified Customer October 24, 2017

You found parts for my 1985 Jaguar XJ6 that no one else could.

by - Verified Customer October 24, 2017

Nice employees

by - Verified Customer October 24, 2017

I arrived in Los Angeles a few days prior to taking my 2009 Land rover Range Rover in for an oil service. Close to 3k miles driven from MD to CA and I was rather thankful to find a place of business that could provide the service required on my vehicle. The Customer service representatives were pleasant and professional. Within a very reasonable time period my vehicle was ready to go! I'll go back!!!

by - Verified Customer October 23, 2017

It was great. I appreciated that they didn't recommend I buy new parts unnecessarily. Instead, they refurbished existing parts.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer October 23, 2017

Great.

by - Verified Customer October 22, 2017

Everyone is very nice and informative. The shuttle is a big plus.

by - Verified Customer October 22, 2017

Found the problem FIXED it

by - Verified Customer October 20, 2017

good

by - Verified Customer October 20, 2017

Good service.

by - Verified Customer October 20, 2017

Good.

by - Verified Customer October 20, 2017

Great friendly staff Professional and work that was needed to be done was completed within half an hour . Will definitely take my daughters car back when or if needed due to any mechanical repairs.

by - Verified Customer October 19, 2017

Very good.

by - Verified Customer October 18, 2017

Great!

by - Verified Customer October 18, 2017

Was treated very nice.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer October 18, 2017

friendly staff and car service driver

by - Verified Customer October 17, 2017

I had my car smog check done there (as I have before). I brought a book & started to read, but my car was done so fast, barely read a few pages. I have always had a pleasant experience at the shop & it's close to home.

by - Verified Customer October 17, 2017

Very professional and courteous employees!

by - Verified Customer October 17, 2017

I am glad I found this service provider. The manufacture of my car is no longer in service.

by - Verified Customer October 17, 2017

Most recent, like all before, was a very satisfactory experience. Never take my cars anywhere else.

by - Verified Customer October 17, 2017

Going through the loss of a parent is not easy. Having to continue without skipping a beat in daily life while going through the process was made easier in the moments shared during communications about repairs of our vehicle and times we could come and pick the vehicle up. Thank you all for being kind to us. Sometimes kindness is all that is needed. Even during something like having your car repaired.

by - Verified Customer October 17, 2017

Prompt, courteous, good service.

by - Verified Customer October 16, 2017

Great people, great shop.

by - Verified Customer October 16, 2017

Just glad we found the issue with my car having the radio not working & all interior dashboard lights.

by - Verified Customer October 16, 2017

Great place, great service, wonderful people

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer October 15, 2017

Quick and easy service

by - Verified Customer October 15, 2017

I called to make an appt to smog my daughter's car...that got me in and smogged in the quoted amount if time and even offered me a managers special that saved me money!

by - Verified Customer October 15, 2017

I was happy the work was quick and customer service was excellent

by - Verified Customer October 13, 2017

I think ACA is good at fixing whatever you point out to them. However, they don t seem to be the type of shop that will look for the problem.

by - Verified Customer October 13, 2017

Service was good and speedy.

by - Verified Customer October 13, 2017

I can count on them. Scheduling appts is easy.

by - Verified Customer October 13, 2017

First time there and I was very happy with the service. Done in less time than I thought and the employees were very nice! They even offer a shuttle!!

by - Verified Customer October 12, 2017

I've brought all of my cars here for all major work over the last 10 years. I trust in ACA to do a great job, and Victor is the best.

by - Verified Customer October 12, 2017

I didn't care for the counter help who was pushing me for an alignment when I didn't think it was needed. I felt he was too cocky.

by - Verified Customer October 11, 2017

Thank you for your courteous service and work done right and on time.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer October 11, 2017

Repairs were of good workmanship

by - Verified Customer October 11, 2017

A very satisfactory experience. My SUV was towed into ACA unannounced around 8 a.m. in the morning and the repair (a radiator replacement) completed by 3 p.m.!
My overheating issue had been correctly diagnosed, part ordered, received and installed. Impressive. Thank you!

by - Verified Customer October 10, 2017

The support was good. I was going to buy a car, with some troubles i didn't see

by - Verified Customer October 10, 2017

My car was sitting in my driveway for 2 years. ACA was able to bring it back from the dead, literally.

by - Verified Customer October 10, 2017

Had my smog test done here a few times. First time having work done and will definitely return.

by - Verified Customer October 09, 2017

I came for smog check, while sitting in waiting room other customers spoke very positively about the quality and reasonable pricing of your work.
I will come to you for my next oil change and maintenance.
Thank you!!

by - Verified Customer October 09, 2017

Quick work for the service I needed. ACA is my go-to place for this. Thanks!

by - Verified Customer October 09, 2017

The shop seemed like a club amongst the employees but me the customer was an outsider. They Originally gave a high rate for basic procedure I was lucky to find a coupon online while waiting for my service. Business does not feel as honest as other shops with their high prices.

by - Verified Customer October 09, 2017

Great staff and prices were reasonable!

by - Verified Customer October 08, 2017

Kind and friendly

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer October 08, 2017

Work was done extremely quickly

by - Verified Customer October 08, 2017

Everything was fine

by - Verified Customer October 08, 2017

It was fine, but I didn't like being told one estimated time for a repair (with appointment) and then a second much longer time (3x as long) when I actually got to the appointment. By the same person. That made it really difficult to schedule my work which is what I need to do to earn money for your high repair rates. . I would have used my small local guy but his service bays were being repaired after some flooding damage. The customer service manager was reasonably polite, but had a somewhat condescending and officious attitude. I didn't care for it, but it wasn't anything outrageous and I could live with it. I also don't like being charged for more hours of labor than was actually expended. Having said all that, the repairs got done and the car seems to be working, for which I am thankful. And I was able to get in a reasonably quick manner and start the repair process, another thing for which I am thankful, Those are the important things. So all in all, not a bad experience. Thanks

by - Verified Customer October 06, 2017

I have always been pleased with the quality of work, however this time I thought the price was a bit over the top and unfair. I came in with two Honda keys that needed battery replacements. I get that you would have to charge me a labor fee, but to have to charge $15 for each key that took an entire 4 minutes to change is really unfair. If you had changed me a one time labor for both keys I would have found it to be reasonable, but for both was totally uncool. Since I needed the keys right away I had no choice but to pay for this.

by - Verified Customer October 06, 2017

Brought my car in and got some routine work done and it was quick, simple, and straightforward

by - Verified Customer October 06, 2017

I have been coming here for years with all sorts of cars and i have never been pressured to get extra work done. They always explain what has been done and i feel like i got a good service. As far as price, i dont really know how to compare except i have never had to come in twice for the same service so its worth the money

by - Verified Customer October 06, 2017

Nice

by - Verified Customer October 06, 2017

Great service. Did not get the vibe of getting rip off with them. Very reasonable price and they are proffessional auto technicians.

by - Verified Customer October 04, 2017

Thanks.

by - Verified Customer October 04, 2017

Been here twice already. Once for a oil change and brake inspection & the other time just for a oil change. Staff here is very friendly and my car was done on time. Thank you ACA Automotive!

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer October 04, 2017

Took my car in for smog service. Was told it would take 30 to 40 minutes, but it only took about 20 minutes to complete the testing. I have been here a number of times and will continue to come back.

by - Verified Customer October 03, 2017

The work was done well and in the time they said it would be.

by - Verified Customer October 03, 2017

As usual the repairs were explained so that I could understand. And my car was finished in the time that I was told it would be.

by - Verified Customer October 03, 2017

Friendly and courteous staff. Minor snafu with arranging shuttle pickup, staff offered to pickup tab on Uber fare.

by - Verified Customer October 03, 2017

Great Job!

by - Verified Customer October 01, 2017

Everyone is friendly, and gives me what I need.

by - Verified Customer October 01, 2017

Very Friendly and helpful!!

by - Verified Customer October 01, 2017

A little pricey to just put a hose back on but otherwise I like it here.

by - Verified Customer October 01, 2017

Treated in a professional manner by the service team. clear explanations on repairs needed. The car was ready on time. Great service and I will go back there again.

by - Verified Customer September 29, 2017

I'm happy with the repairs,courtesy, and the fact I can keep my truck and not be saddled with a new car payment. Thank you ACA.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer September 29, 2017

They are always quick and friendly.

by - Verified Customer September 29, 2017

Everyone is awesome. Vic and TEAM got customer service down.

by - Verified Customer September 29, 2017

Helpful, quick, accurate, as usual

by - Verified Customer September 29, 2017

Fast friendly knowledgeable service.

by - Verified Customer September 29, 2017

Great, fast service. If you need a smog check go to ACA.

by - Verified Customer September 29, 2017

Good job

by - Verified Customer September 29, 2017

Smog check

by - Verified Customer September 28, 2017

Been going to ACA off & on for several years. They have their bad moments as well as their good ones. They're higher priced than most for Oil Changes and the simpler things...

by - Verified Customer September 28, 2017

Got my car back. Paid-no one went over rec'd service. Driving around without brake lights. Poor customer service.

by - Verified Customer September 27, 2017

Very respectful and great customer service. I would recommend this automotive repair shop to anyone.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer September 27, 2017

repairs were done to my satisfaction

by - Verified Customer September 27, 2017

very honest and trustworthy

by - Verified Customer September 27, 2017

Repairs were performed in a timely manner and reasonable cost. Vehicle was delivered in time quoted.

by - Verified Customer September 26, 2017

had a smog check and it went well.

by - Verified Customer September 26, 2017

For my first time here, I was satisfied .

by - Verified Customer September 25, 2017

Dropped off the car via the night drop, received calls updating status, and was taken care of.

by - Verified Customer September 25, 2017

Fantastic Experience

by - Verified Customer September 25, 2017

We always have great customer service from you guys. The car did take longer than expected to be repaired, but they did they a great job as it was a bigger job than expected.

by - Verified Customer September 25, 2017

Worthy of the Automobile Club recommendation

by - Verified Customer September 24, 2017

I've been happy coming here. I get waited on promptly and the customer service is excellent.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer September 22, 2017

Found the problem and fixed the problem quickly at a reasonable price. .

by - Verified Customer September 22, 2017

Great job guys

by - Verified Customer September 22, 2017

I got my smog check done here. The staff was friendly and wasn't trying to sell me extra services I didn't need. The smog check was done quickly enough that I had enough time to run to AAA to get my registration done. I would really like to start coming here for my other vehicle servicing.

by - Verified Customer September 22, 2017

Very good

by - Verified Customer September 21, 2017

Courteous office personnel. To my knowledge, repair performed was required & done correctly.

by - Verified Customer September 20, 2017

Fast, efficient, friendly, and quality service

by - Verified Customer September 19, 2017

Very friendly staff I am disappointed that they no longer offer rides for all services. (i.e. Oil changes). When I drop off my car I have to either wait until they are done or call for a ride.

by - Verified Customer September 19, 2017

excellent customer service

by - Verified Customer September 17, 2017

People there are very friendly.

by - Verified Customer September 17, 2017

They did a good job. Addressed the issue and resolved the problem quickly

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer September 17, 2017

exellent

by - Verified Customer September 15, 2017

Keep up the good work, thank you!

by - Verified Customer September 15, 2017

I am very excited to have found you and have been pleased with your service and work. Thank you.

by - Verified Customer September 15, 2017

My experience with ACA Automotive is always wonderful! I have been coming there so long, I really trust them to do the right thing...I truly feel they are trusted friends, which is rare for an automotive repair facility! Thanks to the whole staff and crew at ACA!

by - Verified Customer September 15, 2017

Love the team! Always welcoming.

by - Verified Customer September 14, 2017

Experience was very pleasant. Employees were very friendly and helpful. My car was ready when promised. They had refreshments and a flat screen TV to watch

by - Verified Customer September 14, 2017

Staff friendly,helpful and very professional

by - Verified Customer September 14, 2017

I thought all was very nicely done and quicker than I thought it might be for the smog check.

by - Verified Customer September 14, 2017

Not good

by - Verified Customer September 14, 2017

Very good service. I found a coupon that was very nice to have.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer September 13, 2017

You guys are very professional and friendly. Thanks for fixing our car.

by - Verified Customer September 13, 2017

Thanks for having my car ready a day early.

by - Verified Customer September 13, 2017

I will use ACA again like I have in the past.

by - Verified Customer September 12, 2017

I'm new to Long Beach & ACA was recommended by my son-in-law, who is a long time resident. I was served quickly and to the my need.

by - Verified Customer September 12, 2017

They were fast and pro

by - Verified Customer September 12, 2017

Fast, complete, & expert.

by - Verified Customer September 12, 2017

I bought the car in to check the brakes at 10am told I need to leave. Called at 2 pm told would be ready at 4 didn't have it finished till 4:30. Not the normal service, hope they were very busy !!!

by - Verified Customer September 12, 2017

Great service

by - Verified Customer September 11, 2017

Excellent service.

by - Verified Customer September 11, 2017

ACA did a great job with my needed repairs and kept me informed of what needed to be done along the way. I was very pleased withthe job that was done.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer September 11, 2017

Our experience at this repair shop was wonderful, as it has been each time we have had to bring a vehicle in for repair. All of the employees are professional, respectful, and kind. It is obvious they care about their business, as well as their customers. Although it is never a pleasant experience to have a vehicle repaired, the employees at ACA make it as painless as possible.

by - Verified Customer September 10, 2017

1 hour late to do a oil change. Did not give me a complete breakdown in writing

by - Verified Customer September 10, 2017

Very good service

by - Verified Customer September 10, 2017

Great service

by - Verified Customer September 10, 2017

Waaay to expensive for services needed.
But staff were friendly and professional

by - Verified Customer September 10, 2017

had quick and friendly service.

by - Verified Customer September 08, 2017

My car was towed to the shop during after hours. I was contacted immediately the next day. The customer service was amazing. My car was fixed and all of the repairs was explained to me before hand. I have been coming here for years and do not plan on going anywhere else for my car repairs.

by - Verified Customer September 08, 2017

Promised no charge for the return visit but was charged -- NOT FAIR !

by - Verified Customer September 07, 2017

As always, very friendly service! And as always, honest, trustworthy repairs!

by - Verified Customer September 07, 2017

I had transmission error messages but it was the battery causing that. I just needed new battery

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer September 07, 2017

Good job

by - Verified Customer September 07, 2017

Customer service was good but strange I have to get my own odometer reading. I thought they use to get it just like every other mechanic shop. I was a returning customer and was able to get the managers special again for inspection which was awesome since was about $30 cheaper! Overall satisfied w service

by - Verified Customer September 07, 2017

Much longer then promise to complete. Vehicle sitting almost an hour before being told that the oil recommended by manufacturer is extra

by - Verified Customer September 07, 2017

The needed work was completed satisfactory even though taking unplanned extra time.

by - Verified Customer September 06, 2017

excellent as always

by - Verified Customer September 06, 2017

Adam and his father run the best shop. My family is grateful for their honesty and hard work. Thank you. JJ Hardy

by - Verified Customer September 05, 2017

fast service

by - Verified Customer September 05, 2017

telling my husband to bring his car in instead of to the dealer

by - Verified Customer September 04, 2017

Raul was very helpful, courteous and provided status updates on my car throughout the repair process.

by - Verified Customer September 04, 2017

The service writers were professional and efficient. Staff is always friendly and they stand behind their work.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer September 04, 2017

Everything was good.

by - Verified Customer September 04, 2017

Great very frindly

by - Verified Customer September 04, 2017

300 for a positive battery caple

by - Verified Customer September 04, 2017

Thank you

by - Verified Customer September 04, 2017

Honest and no effort was made to sell services not needed.

by - Verified Customer September 04, 2017

Everyone is very helpful and detailed in their communication.

by - Verified Customer September 01, 2017

We have been visiting the dealership and over paying. We are so satisfied that we will be back for sure. Thank you!

by - Verified Customer September 01, 2017

Always have experienced good customer service

by - Verified Customer September 01, 2017

Professional business

by - Verified Customer September 01, 2017

Great service and quality.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer August 31, 2017

Happy with services provided.

by - Verified Customer August 30, 2017

Found the problem and fixed it to my satisfaction.

by - Verified Customer August 30, 2017

Simple smog test. Vehicle was ready on time and passed. Simple transaction.

by - Verified Customer August 29, 2017

The people were fast and friendly. The services were explained clearly and without pressure to do work I didn't need or want. The price was fair considering the worry-free environment. I know I could have had some parts of my service for slightly cheaper, but the piece of mind that the work is done right and without issues - worth it.

by - Verified Customer August 29, 2017

Would return

by - Verified Customer August 28, 2017

excellent!

by - Verified Customer August 28, 2017

Happy with the service!

by - Verified Customer August 28, 2017

all went well.

by - Verified Customer August 28, 2017

Great professional service.

by - Verified Customer August 27, 2017

The gentlemen who assisted me were very helpful and thorough.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer August 27, 2017

Always complete, fair, prompt, & friendly service.

by - Verified Customer August 27, 2017

Had an oil change performed. Whoever did the service forgot to tighten the oil filter correctly. This caused a large puddle of oil to be left in my driveway. Also causing me to have to tighten the filter and and oil to the truck.

Very disappointing.

by - Verified Customer August 27, 2017

Good service.

by - Verified Customer August 25, 2017

They fixed one problem and left me with anothet problem. I no longer have access to my navigation or radio. I didnt pay over $600 to have another issue that wasn't present before I went to this establishment.

by - Verified Customer August 25, 2017

good job guys keep at the good work

by - Verified Customer August 25, 2017

So far so good

by - Verified Customer August 24, 2017

So far, so good

by - Verified Customer August 24, 2017

Employees are nonchalant and sarcastic which is unnecessary when someone already feels intimidated when walking in there.

by - Verified Customer August 24, 2017

They are very nice and seem honest

by - Verified Customer August 24, 2017

Great customer service very nice and kind didn t take to long working on my car I will always get my car worked on here

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by September 21, 2012

Excellent service, very nice people, and they do not push any other service on you.

by September 20, 2012

The customer service was fantastic and my car was ready on time.

by - Verified Customer September 20, 2012

Their service is good.

by - Verified Customer September 20, 2012

I would not recommend them to anyone, I would not go back there. If I had a chance to tell anybody to stay away from them, I would!

by - Verified Customer September 19, 2012

Repairs are costly and being without my car is something I hate. ACA was most helpful in minimizing all the discomfort associated with auto repair. Their courteous service and fairness in which I was treated was a welcome change from previous experiences. Thank you ACA Automotive.

by - Verified Customer September 18, 2012

The cost of my service in my opinion was overpriced. When you can look in the penny saver and see the price offered, that should be the price charged. As a repeat customer having to ask for the preferred cost should not be necessary. I always feel like I am being ripped off after any service at this repair shop.

by - Verified Customer September 18, 2012

Always personable and high quality service. Thank you!

by - Verified Customer September 18, 2012

It's just a good place, a friendly atmosphere and they help. If you need a ride home they will give you a ride home, if something goes wrong they will give you a courtesy call and let you know.

by September 17, 2012

I highly recommend ACA Automotive.

by - Verified Customer September 17, 2012

They were just great. they did it in a timely fashion. I've taken several cars over their and it is always quick, efficient.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer September 17, 2012

It was just excellent, excellent service.

by - Verified Customer September 16, 2012

Honest repair shop!

by - Verified Customer September 14, 2012

ACA is the best place around. Honest, hard working employees - always with a smile on their face. I can't recommend them enough!

by September 14, 2012

My car kept overheating they couldn't figure out what was wrong, they sent me back 4 times. Service techs are clueless. I had brakes done they still are squealing, they say they is nothing wrong with them.

by - Verified Customer September 14, 2012

Ask for Victor, the service advisor, he's a professional, the best!

by - Verified Customer September 14, 2012

I think their works good and they get done on time, sometimes their works expensive.

by - Verified Customer September 12, 2012

Wonderful staff to work with.

by - Verified Customer September 12, 2012

knowledgable and helpful reps

by - Verified Customer September 09, 2012

done sooner!

by - Verified Customer September 09, 2012

not just satisfaction with the car repairs, but very important to me is the treatment given by all Assoc. Recommend ACA highly~~~~~~~~

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer September 07, 2012

Did not tell truth about repairs. They changed the story from phone call to inform when car was ready and picking up call. Staff extremely unprofessional. Be very cautious about using this shop!

by - Verified Customer September 06, 2012

Robert, who always helps us, goes out of his way to make sure we are taken care of.....love, love him :) But all the guys are really awesome...

by - Verified Customer September 06, 2012

Happy about the repairs that were done

by - Verified Customer September 01, 2012

Victor is the best! He is clear, honest, and personable.

by - Verified Customer August 31, 2012

In this case the repair shop could not find the cause of the problem..it was at this time they called the dealer when they are in trouble. I don't know if they have the right test equipment. This was the first time they have left a job incomplete. Wiring was left exposed,panels we not put back in place, screws were stripped and calls were missed. If this was my first time going to this shop I would not go back, but heretofore they have given great service. I guess everyone has a bad day. They did perform a smog test I didn't authorize but it was an attempt to repair the problem. They couldn't turn off a "check engine" light....which I did after returning home with the vehicle by disconnecting the negative terminal, this allowing the system to re-set itself....the orginal problem thaI I needed to have the vehicle pass the smog test....which it did.

by August 31, 2012

It was one of the hottest days of the summer. I was grateful for the clean, cool waiting area!

by - Verified Customer August 30, 2012

Everyone at ACA Automotive was very friendly and answered all my questions. Very professional! I will return for all my automotive needs!

by - Verified Customer August 28, 2012

Always professional and cheerful.

by August 27, 2012

If they keep your car more than one week, they should wash your car as a courtesy.

by - Verified Customer August 24, 2012

ACA Automotive helped me in a very personal way. Having owned an Isuzu Trooper since it was purchased new in 1993, they marketed themselves as specialists for repair of this vehicle. Since they no longer manufacture Troopers, I was very thankful that they had this knowledge. Coming off another shop's failure to resolve problems I was having with the Trooper, ACA was very welcoming, engaging and honest about what was truly needed to correct the problem I had, and they certainly delivered in resolution, as well as built up my confidence that they can deliver as charged. I will now continue to use them for all of my vehicles - as they are honest, reliable and trustworthy. I highly recommend them.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by August 19, 2012

I was quoted $1400 on my repairs to my vehicle after the $80 charge to inspect the vehicle. I felt the price was too high and was going to get a second opinion and the service desk said they were going to shop around for cheaper prices. I do not understand why they couldnt have shopped around for the cheapest prices to begin with but only dropped the price to $1300. My co-worker advised me to a mechanic of his and thg job was completed for $500. The vehicle is running perfect. I had been going to ACA for 3-4 years prior and will not return because of this instance. Who knows how many other times they have overcharged me.

by - Verified Customer August 16, 2012

Excellent verbal and written communication with customers; final invoice in clear language and detail.

by August 15, 2012

Excellent customer service. Friendly staff. Highly recommended.

by - Verified Customer August 12, 2012

When i came in to A C A my engine lite was on so i had them to put it on the scope to find out what was wrong so when i came back they told me what was wrong they told me it was one of the sensors was bad so i ask them how much to fix it when they told me the price i was shocked so i said go ahead and fix it.

by - Verified Customer August 09, 2012

nice people

by August 07, 2012

I would certainly go back if needed.

by - Verified Customer August 07, 2012

I was charged a minimum fee and no work was done

by - Verified Customer August 06, 2012

Was told I needed a new battery according to a test/diognostic which I was charged $70 plus the fee for the New battery, including labor. 2 days later my car wouldn't start, so I took my car back to ACA and was told it was actually the Starter. What is the point of a test/diaognostic if it fails to find the real issue. So not only was I charged for a test that failed, a battery that I didn't need but received a lack of follow through from ACA to let me know that the car was ready and I had to call them to see if my car was ready and then expected to pick-up my car when they offer a shuttle service only to find out that this service is not available after 5pm. Let me add by saying 5pm was the time I was promised my car and that I would be receiving a phone call from ACA that my vehicle was ready. They did refund me half of the $70 diaognostic fee but better Service to the customer would have been to not charge at all for a test that does not work.

by - Verified Customer August 03, 2012

I have been pleased in the past but this specific visit seemed like I ended up paying for them to check a bunch of stuff, not even fix it, and then it took way longer than expected when I needed my car the next day, so they weren't able to do any of the service I needed after all. I was pretty bummed. They don't apply the diagnostic costs towards repairs which seems like most other places do nowadays...

by - Verified Customer August 02, 2012

Excellent Customer Service, Thank you for the professionalism

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer August 01, 2012

Great customer service with staff.

by - Verified Customer August 01, 2012

Victor is very reliable n nice!

by July 31, 2012

My truck was is desperate need of a brake job. It cost $900 and two days later and to this day my brakes squeak and my truck doesn't stop like it should.

by - Verified Customer July 31, 2012

The Staff members are very helpful and and friendly. They seem very appreciative of the customers and pleased to serve.

by - Verified Customer July 18, 2012

ACA has provided exemplary service at reasonable prices and is easily referrable to friends and family.

by - Verified Customer July 18, 2012

Repairs and service seem to take longer to complete than I have experienced in other locations.

by - Verified Customer July 18, 2012

VERY GOOD!!

by - Verified Customer July 17, 2012

great service

by July 15, 2012

I was charged for tire rotation. My tire pressure was not checked. Tires were not rotated or pressure checked on my wife's car when it was serviced. We were told that my wife's care needs a valve job. Another mechanic said it did not.

by - Verified Customer July 13, 2012

Gentleaen at the front desk always has a smile on his face, very friendly & no pressure about car repairs.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer July 09, 2012

Be more realistic about actual time vehicle was worked on.

by - Verified Customer July 05, 2012

Always professional.

by July 05, 2012

Victor and the owner worked with us on pricing and we will continue to be long term customers.

by - Verified Customer July 04, 2012

I have been going to this shop for quite a few years and they are always very thorough with my repairs and if they suggest something needs to be done to my car I trust that it does. This is very important for me. I don't mind paying the money if I know the car needs the service they suggest.

by - Verified Customer June 27, 2012

Customer service is really important to me. This includes the correct spelling of my name. ACA always gets it right. This survey intro letter got it wrong.

by June 22, 2012

mechanics are in too big of a hurry...making too many little errors on all the cars in my family. I am done with them

by June 22, 2012

Wasnt thrilled that they put a customer discount card onto my car keychain. The metal ring was not meant to have something squeezed onto it and it stretched out my keyring. The next day my car remote got separated from the key and temporarily lost while running an errand. I went back to the store/parking lot to search and later found the remote but not without panic that I would need to purchase a new remote which is not inexpensive.

by June 17, 2012

They said they repaired my problem and I had to spend a lot more money and use the dealer to fix the problem

by June 14, 2012

Smog Check passed.

by - Verified Customer June 13, 2012

I've been going here for years, had no problems

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer June 12, 2012

Excellent customer service

by - Verified Customer June 12, 2012

I was quoted a repair which would have been unnecessary and overly costly. I chose to take my vehicle to another company and the diagnosis was completely different and the cost was more than 1/2 the quoted cost from ACA. I have recently heard of other related situations from acquaintances I have spoke to.

by June 12, 2012

After almost two full days, my car was still not done when promised. I don't even think my alignment was completely corrected.

by - Verified Customer June 10, 2012

I recommend ACA to anyone who needs a repair shop for their car. Their customer service is second to none, their work is great and I trust their recommendations. I have never felt pressured to have work done. In fact, when I have asked them if I need other work done, they usually patiently explain to me why I should or shouldn't have it done. And they usually say I don't need it done. What mechanic does that??!! You can probably find a place that's cheaper but I think it's worth paying a little more for a repair shop I trust and like.

by - Verified Customer June 08, 2012

Good people to do business with.

by - Verified Customer June 07, 2012

Im always treated very well by all the employees

by - Verified Customer June 05, 2012

Great automotive maintenance and repair facility. Friendly staff and they were willing to use my own parts during several of my maintenance appointments.

by May 31, 2012

Had a light bulb replaced in the right front headlight and less than a month later I had to have it replaced again as the bulb quite working

by May 30, 2012

It was a smog check

by - Verified Customer May 30, 2012

The tow truck driver was extremely courteous, helpful, and accommodating!

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle
by - Verified Customer May 24, 2012

Both check in and check out was geat. These guys are pros. It might cost some $...but you don't have to return your car for the same problem. Adam is the boss and is VERY FAIR. Get it done right...not fast. Use these guys. I used them for the past 5 yrs.

14 verified customers did not leave comments but provided these ratings:
by Eddy, Mary Ann, Brittany, Virak, Sharon, Tosha
by Shirley, Michelle
by Casse
by John
by John, Lisa
by Linda, Marinelle

RepairPal Scorecard
90
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
91
TOOLS & EQUIPMENT
93
CUSTOMER SERVICE
85
CUSTOMER AMENITIES
97

Advanced Computer Automotive (ACA) has a very experienced staff of service writers and technicians ready to handle your service and repair needs. They place a high value on ASE certifications; two of their technicians are ASE certified Master Technicians and the combined years of experience for all of their technicians is 124 years. With a goal of complete customer satisfaction from start to finish, it's easy to see why ACA is part of our Certified Shop Network. ACA is also a California Smog Check Test and Repair Station and is open on Saturdays!


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • WORLDPAC

MESSAGE FROM THE SHOP

ACA Automotive is Long Beach's premier dealer alternative for automotive repair. Providing complete automotive repair for every make and model; while tailoring the service experience to the individual customer has made ACA Automotive a world class facility. Complete customer satisfaction is the ultimate goal from start to finish.

MAKES WE SERVE