Close

Lowell's Independent Automotive | Scion, Lexus, Toyota

RepairPal Certified Shop in Lexington

Lowell's Independent Automotive | Scion, Lexus, Toyota

34 Verified Reviews
(859) 903-5837
111 Mechanic St
Lexington, KY 40507 USA
"The team at Lowell's is always courteous, friendly, professional and prompt. The service is always top quality. I've never had a complaint in the 10+ years I've taken my vehicles to Lowell's."
— Sara, a Verified Customer
Hours
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:00am to 6:00pm
S
Closed
Auto Repair Experience
  • Robert Morris, Owner
  • Established 2008
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 131 Years of Car Repair Experience
Lowell's Independent Automotive | Scion, Lexus, Toyota Reviews
34 Ratings
Displaying 1 - 15 of 34reviews
06/10/14
The team at Lowell's is always courteous, friendly, professional and prompt. The service is always top quality. I've never had a complaint in the 10+ years I've taken my vehicles to Lowell's.
06/10/14
They give you candy.
06/08/14
Excellent customer care and attention as well as the service itself.
06/08/14
I trust them.
06/04/14
The staff were very friendly and professional. I didn't feel like an idiot when trying to describe what I thought was wrong with my car. Also, they didn't treat me like an idiot. I left Lowell's feeling like I could totally trust what they were saying and they were not just simply trying to get money out of me for unnecessary repairs.
06/04/14
I feel like I can trust Lowell's as they have such a good reputation and have been in business for many years. They are honest with me and very professional.
06/03/14
They are friendly and efficient.
06/03/14
Service is always great, staff are friendly, lobby is inviting.
06/02/14
I have always had great service from them.
06/01/14
I have always gotten good service and a fair price.
05/28/14
They have always provided the most wonderful service.
05/26/14
Integrity, great mechanics, reasonable prices
05/19/14
We have been using Lowell's for over 15 years. Always reliable & trustworthy. If they tell me I need something done, I know it really needs to be done! I'm not a mechanic, not even close. So, trust is a huge deal for me.
05/18/14
Lowell's provides excellent, timely service.
05/18/14
They are always on time and I can expect the work to be done well. If it is going to be costly they will call and let you make the decision about whether to do the repair. They explain everything they do and keep very good records of services to my car.
Schedule an Appointment with Lowell's Independent Automotive | Scion, Lexus, Toyota
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (859) 903-5837
Need an appointment for today? Call the shop directly at (859) 903-5837
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
98
Tools & Equipment
92
Customer Service
95
Customer Amenities
98
Lowell's Independent Automotive has been selected 9 times by Ace Magazine readers as the "Best Mechanic" in Lexington, they have also won the Herald-Leader's Reader's Choice for "Favorite Auto Repair Place" 6 times. This legendary customer service was verified in our review of their customers. This RepairPal Certified shop scored above average in all areas. Not only do they take a lot time and care when handling their customers, Lowell's also makes sure they are up to date on training in order to deal with your modern vehicle as well. This RepairPal Certified shop specializes in Toyota, Lexus, and Scion. Our evaluation found they are equipped and capable of performing dealership level repairs and service to your vehicle. They back this work with a 12-month / 12,000-mile warranty for your peace on mind. Local shuttle service, loaner vehicles, early bird drop off, and waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
Customers have chosen Lowell's Independent Automotive as their favorite repair shop 17 times in local awards, including six straight Lexington Herald-Leader Readers' Choice Awards from 2009 through 2014. We won these awards by treating customers with kindness, respect, and generosity. We clearly explain our work, we clearly explain our charges, and our prices won't include any silly fees for shop supplies or document storage. Toyota, Lexus, and Scion are all we do, and that focus helps us solve problems faster and keep costs lower.
Specialities
  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Estimates
  • Heated Waiting Room
  • Loaner Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Wireless Internet
Makes We Serve
  • Lexus
  • Scion
  • Toyota
Affiliations
  • ASA
  • iATN
Map
Get Directions to Lowell's Independent Automotive | Scion, Lexus, Toyota
Schedule an Appointment with Lowell's Independent Automotive | Scion, Lexus, Toyota
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (859) 903-5837
Need an appointment for today? Call the shop directly at (859) 903-5837
Get an estimate and never overpay again
RepairPal guarantees your repair will be done right.