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Auto Excel

RepairPal Certified Shop in Lexington

(859) 350-1249
271 Gold Rush Rd Suite 1
Suite 1
Lexington, KY 40503 USA
"Great mechanics and advisers, excellent customer service."
— Dave, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Michael Barrett, Owner
  • Established 2010
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 23 Years of Car Repair Experience
Auto Excel Reviews
415 Ratings
Displaying 1 - 15 of 405reviews
Marcy
05/30/19
Verified Customer
This was my second time bringing my vehicle to Auto Excel. They are very professional. The office is very clean and the workers are very polite and professional. They always give me a quote before they even start working. And they stick to it. I use my car daily for my job. I have been trying to keep from buying a new one and getting a car payment again. I feel comfortable knowing that The Auto Excel group are going to keep me on the road. And not to mention the 3yr/36,000 mile warranty they put on their work. I would definitely recommend them to everyone I know.
Preston
05/30/19
Verified Customer
So far I have not noticed any problems with the repairs. Communication was good regarding the recommended repairs; however, when I received the invoice (#15346) I was a dismayed by the high labor charges for some items, eg., $35.64 to change a key remote battery?; $59.40 to replace a hose clamp?; $35.64 to replace a light bulb for the license plate? It's difficult to understand why such menial tasks would generate such high charges. Because of problems with finding the correct belt replacement, this repair was delayed until late afternoon on Friday, May 31st (I brought the car in on May 23 while I was out of town). Unfortunately, by that time I couldn't pick up my vehicle, and so I was requested to pay the bill over the phone w/o an opportunity to review these charges, which I agreed to do since it was the last day of May and this would help their monthly accounting. Overall, I have had good experiences with past service and this is why I have continued bringing my car for service.
Bill
05/28/19
Verified Customer
I have a Smart car. It is difficult locating service. I found Auto Excel through Google. They have been excellent from the first phone call. I have a 2000 Corvette that I plan to trust to their service also.
Timothy
05/22/19
Verified Customer
Great service at a fair price. Customer service is great.
Kelly
05/16/19
Verified Customer
They did a great job and really helped me out of a bind
Brent
05/12/19
Verified Customer
Great guys. Honest mechanics. I recommend them to my friends.
Terry
05/05/19
Verified Customer
First time experience. Impressed!
Jenni
05/06/19
Verified Customer
First-rate quality all around. From making the appointment, the complimentary ride home, explanation of repairs, follow up and communication, Phillip Preston is the best! So happy to have found Auto Excel. I know that myself, and my car, are in trusted and capable hands.
Kristie
05/01/19
Verified Customer
Staff were all friendly but diagnostics were too expensive. I wouldn't bring my car back for anything.
Evan
04/29/19
Verified Customer
The technician was very professional and got my car back on the road fast. he showed me what was wrong with it and told me the route I should take in the future.
Jon
03/27/19
Verified Customer
Fantastic work. Great team of people.
Ed
04/16/19
Verified Customer
Very knowledgeable crew. Twice that I was on the shop they were able to resolve my problem when others could no.
Russ
03/26/19
Verified Customer
Phillip Preston is professional in his work and performed the work on my vehicle as described. I had the wheels aligned which should have included a balancing of the tires. Two weeks later, I had to have the tires balanced at a remote location.
Anthony
04/10/19
Verified Customer
Guys were great.
Frankie
04/10/19
Verified Customer
As always, the staff is amazing to work with and my car was fixed right the first time.
RepairPal Scorecard
92
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
90
Tools & Equipment
100
Customer Service
85
Customer Amenities
93
Auto Excel was established in 2010 and has been providing the local community with quality automotive repair ever since. This RepairPal Certified shop features a well trained team led by an ASE certified Master Technician. Their state of the art tools and diagnostic equipment helps them perform repairs ranging from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as: “friendly”, “outstanding”, “professional”, "helpful", and “knowledgeable”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
Amenities
  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • TECH-NET
  • iATN
Map
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What verified customers have to say about Auto Excel
Would recommend to a friend
89%
Car was ready when promised
92%
Did not feel sales pressure
92%
Car was fixed correctly the first time
92%
Customer was treated respectfully
95%
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