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Fine Tune Auto Service

(708) 294-2633
267 Verified Reviews
finetuneautomotive@gmail.com

HOURS
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
08:00
12:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 5:00pm
S
8:00am to 12:00pm

ADDRESS

17546 Chicago Ave
Lansing, IL 60438 USA

AUTO REPAIR EXPERIENCE

  • Jason Brennan, Owner
  • Established 2002
  • 3 Auto Repair Mechanics on Staff
  • 13 Years of Car Repair Experience

Fine Tune Auto Service Reviews

OVERALL RATING

267 Verified Reviews
5 stars
(157)
4 stars
(57)
3 stars
(15)
2 stars
(6)
1 star
(32)
by - Verified Customer January 04, 2018

Excellent quality work. Very pricey, but you get what you pay for great work!!

by - Verified Customer January 04, 2018

First time visit, was very pleased with the service. I waited for my car and Danielle and Caleb in the outer office were so pleasant and helpful.

by - Verified Customer January 03, 2018

Friendly, courteous staff, fair price, my only issue is that the repairs took 2 days leaving me without transportation for the duration.

by - Verified Customer January 03, 2018

Great experience the prices were a little high but nice service

by - Verified Customer January 02, 2018

Tried to charge me an extra $1000 for futher diag. after the original $100 diag. charge.Told me the problem might cost$6000but we wanna make sure.Took it to the dealer and for $300 got a total diag,found problem and fixed car for a way cheaper price.Land rover.smh

by - Verified Customer December 27, 2017

Everything was good

by - Verified Customer December 17, 2017

Good experience. My vehicle runs like it should after they repaired it.

by - Verified Customer December 14, 2017

They do the job perfect every time

by - Verified Customer December 07, 2017

friendly personal nice people

by - Verified Customer December 05, 2017

Fine tune is professional however the price paid is close to dealership price

by - Verified Customer November 30, 2017

Very pleased...Caleb was very helpful an professional. Great work delivered on time with completion of work. And very thorough with explanation of work done and billing.

by - Verified Customer November 29, 2017

Nice clean area.

by - Verified Customer November 29, 2017

Very honest and satisfied with the work done, I hope they keep it up this way.

by - Verified Customer November 26, 2017

I learned to be at a great length of patience with the long repair of the vehicle given the fact I understood it's not to be expected this shop to be at a fast paced service as service dept at dealership service. Thanks.

by - Verified Customer November 26, 2017

Professional

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer November 24, 2017

I went to the shop for the first time and Kaleb was extremely kind and there was a variety of yummy snacks.

by - Verified Customer November 23, 2017

For my experience with Fine Tune Auto repairs : they seem to be great business people:

by - Verified Customer November 21, 2017

Everyone at the shop is very accommodating and thorough. And believe, my vehicle put them through the wringer!

by - Verified Customer November 02, 2017

Great customer service

by - Verified Customer November 01, 2017

The mechanic was very thorough.

by - Verified Customer November 01, 2017

the people were very respectfull

by - Verified Customer October 23, 2017

Love Caleb and Jason.

by - Verified Customer October 22, 2017

Danielle was great with explaining problems with my car.

by - Verified Customer October 19, 2017

Everyone in the shop is very sweet!

by - Verified Customer October 13, 2017

Good job!

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer October 12, 2017

Very professional, explained the work to be done, and explained everything before doing the work and gave different options - I would recommend Fine Tune Auto Service to my family and friends.

by - Verified Customer October 10, 2017

Went in having a problem with my charging system. I was quoted a price of $427.00 to replace the positive battery cable this was totally ridiculous I called the toyota dealership I was quoted a price of 1 hour labor and 60.00 for parts. Who is more expensive than the dealership.

by - Verified Customer October 02, 2017

Everyone was extremely helpful! They explained everything thoroughly and provided great recommendations.

by - Verified Customer September 29, 2017

Caleb did a great job!

by - Verified Customer September 28, 2017

Most places turned me down to repair my transmission, but Fine Auto Tune did the job no problem!

by - Verified Customer September 25, 2017

Had an excellent experience

by - Verified Customer September 22, 2017

My experience was very good. I spent too much money i think but the woek that was done needed it. The you g lady was very helpful and i would definitely bring my car up there again to be serviced.

by - Verified Customer September 13, 2017

I only drive luxury cars The price is better then the dealership and you do better with the same job for low price .

by - Verified Customer September 13, 2017

JMW is a first rate operation. Good customer service, excellent staff and a clean and neat facility.

by - Verified Customer September 12, 2017

Most excellent!

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer September 05, 2017

I would refer this shop to everyone! Customer service and mechanic was extraordinaire! So good to finally have a shop I can trust.

by - Verified Customer September 04, 2017

Very friendly and great customer service!

by - Verified Customer September 04, 2017

Couldn't find the issue with my car. Did the tune up but it cost me $100 more than another shop

by - Verified Customer August 27, 2017

Everything was as expected and the service was great.

by - Verified Customer August 27, 2017

Workers are polite and nice especially Danielle awesome experience..thanks!

by - Verified Customer August 25, 2017

I believe you guys have a respectable business and I will be back

by - Verified Customer August 24, 2017

CUSTOMER SERVICE IS EXCELLENT.

by - Verified Customer August 21, 2017

Very happy with my time and service at the shop.

by - Verified Customer August 17, 2017

I appreciated the professionalism and I will be letting others know of it whenever

by - Verified Customer August 13, 2017

The service people were respectful and explained all what needed done. They also gave me a reasonable price. I will strongly recommend this shop to anyone, especially if you want to service your foreign vehicle.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer August 11, 2017

Ms. Danyell was very professional, friendly, showed great customer service and was helpful during my visit. She made sure my visit was pleasant

by - Verified Customer August 08, 2017

Performed recommended maintenance service on older car. Running like new and confident to take it on long trips.

by - Verified Customer August 06, 2017

Great job!

by - Verified Customer August 04, 2017

Everything good , will come again

by - Verified Customer August 03, 2017

I am pleased in every aspect of Fine Tune Auto Service. I will definitely tell others about them.

by - Verified Customer July 31, 2017

Excellent service they took time and care at explaining things to me. When my car was ready Caleb let me test drive it to make sure I was satisfied.

by - Verified Customer July 30, 2017

Very courtesy and helpful

by - Verified Customer July 26, 2017

I had the best experience the staff was very friendly price wasn't too bad I'll use them for every need possible.

by - Verified Customer July 26, 2017

Very friendly front desk. Had to bring my car back three times to get the problem fixed. Each time i was advised that there was a new problem and charged more money. Really don't feel confident in the companies ability to properly diagnose a problem and/or take responsibility for a misdiagnosis

by - Verified Customer July 23, 2017

Excellent, fast service. .

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer July 19, 2017

Very professional

by - Verified Customer July 17, 2017

People in the shop were nice and friendly.

by - Verified Customer July 13, 2017

Overall a good professional auto shop! I would only take my car to them from now on!

by - Verified Customer July 10, 2017

Certified mechanics and service writers are very professional and well informed about all car repairs, parts and service.

by - Verified Customer July 09, 2017

Danielle was very pleasant. I will be back soon for further needed repairs.

by - Verified Customer July 09, 2017

Work was done in a reasonable amount of time.

by - Verified Customer July 09, 2017

This was a pleasant and professional first experience with Fine Tune Auto Service. Thanks!

by - Verified Customer July 05, 2017

Great all the way around.

by - Verified Customer June 28, 2017

My car broke down last week and got it towed to the shop and they took real good care of me and they let me know of other things that were wrong with my car.

by - Verified Customer June 22, 2017

Shop is excellent.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer June 20, 2017

The receptionist was very welcoming and my oil change was done in a timely manner.

by - Verified Customer June 19, 2017

I was skeptical about taking my car into a shop. Fine Tune did a great job. I would go back and recommend them to anyone.

by - Verified Customer June 18, 2017

I came to this shop because I was recommended by the technician at CarX. I trust them, so I came. Was very pleased with the service here.

by - Verified Customer June 15, 2017

Excellent service and fully explained needed repairs.

by - Verified Customer June 14, 2017

Great customer service and workmanship! I was warmly greeted and treated with respect and patience. Every aspect of the findings of the maintenance check and work done on my car were clearly explained to me. The work performed on my car was rendered with expert precision and in a timely manner. I am quite satisfied with the services of Fine Tune Auto Service and with Repair Pal's report/referral on Fine Tune Auto Service. I will return to Fine Tune for future auto care and will refer Fine Tune to family and friends.

by - Verified Customer June 12, 2017

Great experience and great people to do business with.

by - Verified Customer June 08, 2017

Nice

by - Verified Customer June 07, 2017

Very professional place, service was good.

by - Verified Customer June 07, 2017

Great company, great staff (especially Danielle who gave me coupons to help with my price. Hey every little bit helps) great price....

by - Verified Customer June 04, 2017

Great!

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer June 02, 2017

Came in for an unscheduled oil change. Was able to get in right away.

by - Verified Customer June 01, 2017

Very satisfied will go back and Recommend them to my friends.

by - Verified Customer May 30, 2017

Pricey but the best service.

by - Verified Customer May 25, 2017

Excellent Customer Service will definitely return.

by - Verified Customer May 16, 2017

The service was great. Will be a returning customer.

by - Verified Customer May 14, 2017

I like the work done. I would recommend the shop to anyone.

by - Verified Customer May 09, 2017

Great customer service.

by - Verified Customer May 07, 2017

One major issue I encountered was once I got there they said there would be a $54 fee fir diagnostics. Then they said they needed an additional 326 for more diagnostics. I think they need to be more forward about the costs. Don't says it 54 then ask for more. Tell up front what the costs are likely to be.

by - Verified Customer May 03, 2017

Very polite.

by - Verified Customer May 03, 2017

Rez was very nice.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer May 03, 2017

Good service.

by - Verified Customer April 11, 2017

Had car in for brake repair. Brakes squeaked horribly after new brakes installed. Returned car. Received explanation about replacement part change. Fine Tune replaced brakes again. Better but still squeaked. Went to another repair shop specializing in imports. They replaced brake pads. No noise at all. Also found problem with no gasket on oil pan following oil change. Shoddy work and no call to customer to check on or verify problematic repair status. Won't be back.

by - Verified Customer April 09, 2017

Very professional and polite.

by - Verified Customer April 04, 2017

I went to get some work done on my brakes and was informed I needed my rear rotors replaced. He was so informative and let me know about future services he recommended for my car to keep it running smoothly. I highly recommend this shop for any and every repair. Very quick and efficient.

by - Verified Customer April 03, 2017

My experience was good.

by - Verified Customer March 27, 2017

Services were performed in a timely manner.

by - Verified Customer March 26, 2017

Excellent service, the technician told me what needed to be done, he repaired what I asked him to repair and the price was doable. Very satisfied, keep up the good work.

by - Verified Customer March 19, 2017

Took my truck in for an alignment after doing a 7.5 inch lift kit myself on my full-size Silverado. No other shops had a big enough rack or said the alignment couldn't be done due to my rims but after calling all my local shops near me and even driving the truck to them to get a no we can't do it answer. Spoke to Fine Tune on the phone and told them everything my truck had over the phone and they confidently took it in with the 7.5 lift and aftermarket tires. So anyone with a lift and aftermarket tires being told an alignment can't be done, Fine Tune repair shop can do it and a great job at that. First time going to Fine Tune and will return.

by - Verified Customer March 17, 2017

Good job diagnosing my issue & the repair job- do think the price was a little to high but anyway I'm glad the problem was fixed.

by - Verified Customer March 14, 2017

I have brought several cars to Fine Tune and will continue to in the future. As a woman, I have been forced into unnecessary repairs at other mechanics. Everything is fixed the first time at Fine Tune.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer February 26, 2017

Grate experience, I would send everyone I know.

by - Verified Customer February 26, 2017

Courteous and personal service was received.

by - Verified Customer February 24, 2017

Great job, I'll be bring my car back again soon.

by - Verified Customer February 24, 2017

Good customer service and work.

by - Verified Customer February 20, 2017

Everyone was very nice and respectful. All questions were answered in a respectful way and the detailed explanation was even better! They have great customer service! I will definitely go back and get stuff done there!

by - Verified Customer February 16, 2017

First time customer. Was looking for a new shop to take my vehicles. Based on the positive reviews, decided to check it out. Great customer service as soon as I walked in the door. Friendly, knowledgeable staff. I felt my car was in good hands. Josh explained everything thoroughly. I like the fact that I was taken out to the car while he explained what was going on. I will definitely bring my truck in next.

by - Verified Customer February 16, 2017

Loaner car was not available the first time, and VERY nasty this time. Always have car longer than initially advised.

by - Verified Customer February 13, 2017

Excellent and respectful atmosphere, will be returning

by - Verified Customer February 10, 2017

Very professional office.

by - Verified Customer February 07, 2017

I made an appt online, but when I came there at the time of the appointment the technicians were gone. I scheduled another appointment at which time all the technicians were at lunch. However, the service was good once the appointment finally got underway. Although I do feel like it was extremely over priced.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer February 06, 2017

Excellent.

by - Verified Customer February 05, 2017

My first time here, very nice people. I will come back and will recommend.

by - Verified Customer February 02, 2017

Overall good experience.

by - Verified Customer February 01, 2017

It was disappointing that the Quality Control was not performed on my vehicle. Items were left disconnected and I had to drive back to Fine Tune Auto for the tech to connect items. I have photos of the issues. I paid close to $1,000.00 for services that were not handled professionally. It was also disappointing that the owner or manager never contacted me regarding the service issues.

by - Verified Customer January 29, 2017

Adding a thank you to the mechanic, Tim, who performed the services on my vehicle. Go Fine Tune!

by - Verified Customer January 23, 2017

The mechanic went above and beyond expectation.

by - Verified Customer January 20, 2017

Prices were too high.

by - Verified Customer January 12, 2017

I've had bad experiences in the past, however these guys were very professional courteous and just downright good at their jobs. I am also a service mechanic in another field and it has always been my work ethic to treat others as I would love to be treated. It is apparent these guys operate with the same philosophy. Fine-tune, you guys are top shelf!

by - Verified Customer January 10, 2017

My car was there for a total of 16 days and it's has the same problem I originally came in to repair.

by - Verified Customer January 05, 2017

Good service.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer January 04, 2017

Reza was the person who waited on me but everyone there was very friendly and knowledgeable. They made what could have been a horrible day very enjoyable.

by - Verified Customer December 27, 2016

I was most appreciative of the professionalism of all staff I encountered at the shop.

by - Verified Customer December 21, 2016

Everyone is very friendly there, you are like family.

by - Verified Customer December 20, 2016

The staff was very courteous and answered all my questions.

by - Verified Customer December 20, 2016

The car was repaired correctly, but the car was not reset properly. The priced seemed to be on the same scale as the dealer.

by - Verified Customer December 15, 2016

Had to pay for what I had already told the services writers.

by - Verified Customer December 14, 2016

I am very pleased with the quality of work done on my vehicle. I did have to have a minor adjustment done on a set of drove belts that were installed but there was no additional charge and it was done in less than 15 minutes. I plan to bring my vehicles here for all future repair needs.I would without hesitation recommend this repair shop.

by - Verified Customer December 12, 2016

Not so much what they did, rather what they didn't do.

by - Verified Customer December 09, 2016

Great service.

by - Verified Customer December 04, 2016

Good work.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer November 29, 2016

My second time taking my car there and each time was a pleasure. This Company and it's People understand Customer Care. I recommend them!!

by - Verified Customer November 27, 2016

Rez and Danielle, in particular, were extremely friendly, professional and accommodating. There was one slight hiccup, but Jay, my mechanic, got it resolved quickly and provided me with valuable information.

by - Verified Customer November 24, 2016

Since the 90's Fine Tune has always been my choice for great service and repairs.

by - Verified Customer November 21, 2016

I was pleased with the service.

by - Verified Customer November 20, 2016

The service personal were helpful.

by - Verified Customer November 20, 2016

Extended Holiday time to complete repair, couldn't get part.

by - Verified Customer November 17, 2016

Very professional.

by - Verified Customer November 15, 2016

The service at Fine Tune was professional. I will certainly refer others, and I am a permanent customer. They also provided transportation to and from the shop while my car was being serviced. That's what I call excellent customer care.

by - Verified Customer November 14, 2016

After 3 attempts 4th was successful.

by - Verified Customer November 14, 2016

Jason was a personable guy. Thanks.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer November 07, 2016

The owner, Jason, was very knowledgeable & explained the repairs & pricing. Work was completed timely & consistent with the quote rec'd. Shop was neat, clean & well organized. Very satisfied customer & would highly recommend this business!

by - Verified Customer November 06, 2016

Great shop, great staff!

by - Verified Customer November 03, 2016

Good shop, good employees, a little pricey but I'll see if it paid off.

by - Verified Customer November 02, 2016

Poor communication is always an issue at the location, I believe it could easily be much better.

by October 31, 2016

Good service at a cost.

by October 30, 2016

Wonderful, will definitely be taking my car back there...

by October 27, 2016

Very professional, good work.

by October 24, 2016

I had a great experience with Fine Tune... I have already recommended them to a family member. Thanks Again!

by - Verified Customer October 24, 2016

I finally found a repair shop that does it right. You can find cheaper places but the prices are fair. You will be surprised by the level of service. They know how to fix cars buy they excel at explaining why the repair is needed.

by - Verified Customer October 06, 2016

Quick & efficient.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer October 06, 2016

My experience was excellent.

by - Verified Customer October 04, 2016

Satisfied

by - Verified Customer October 02, 2016

From Danielle at the front desk to Johari, the service adviser, everyone was extremely courteous and professional. I used fine tune to address multiple issues on a 1988 Celebrity.
I was given a full breakdown of anticipated repairs/replacements along with a complete item by item cost and the final bill was exactly as quoted "no surprises". Could not be happier with their service.

by - Verified Customer October 02, 2016

Friendly and Fast service.

by - Verified Customer September 26, 2016

Had SUV checked out before buying. Not all was checked properly, ended up having vehicle rechecked some where else. Minor but other problems noted.

by - Verified Customer September 25, 2016

Top notch

by September 22, 2016

Needed a wheel alignment, found this shop on the web site. This shop came recommend and had a $59 coupon so i thought I would try them. Everyone there made it a pleasant day, from the front desk guy to the receptionist, very pleasant even gave me two different rates for the parts as to what fit my pocket. They gave me a time they would have my car ready and it was ready at that time. I was very satisfied with the work.

by - Verified Customer September 20, 2016

The staff at fine tune Auto are very knowledgeable they walk you through step by step about what's going on with your car I have had my car back for a couple of weeks now and it is running like new.

by - Verified Customer August 19, 2016

Customer service was good and my car was repaired in a timely manner.

by - Verified Customer August 19, 2016

I've been going to this shop since the first day they opened almost 15 years ago. I will continue to support Jason because he gives excellent customer service and care. I am concerned about the turnover of staff. As soon as you build a rapport with a staff member they are gone. What can Fine Tune do differently to helps staff members stay?? I don't know the answer but I hope this is something they can look into.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer August 17, 2016

All work done right and on time.

by - Verified Customer August 14, 2016

Good knowledge.

by - Verified Customer August 12, 2016

Great!

by - Verified Customer August 08, 2016

Very knowledgeable and friendly.

by August 05, 2016

Satisfied and great customer service!

by - Verified Customer August 02, 2016

The wait was way too long.

by - Verified Customer July 31, 2016

Good customer service, just took a while due to repairs required.

by - Verified Customer July 29, 2016

I have been stung by bad service at other competition. My reluctance to have my vehicle serviced here was based on trust and honesty. I am very satisfied with the results and the upfront thoroughness of troubleshooting and explanation of work and time.

by - Verified Customer July 12, 2016

The staff was professional and courteous.

by - Verified Customer July 07, 2016

Brake inspection - needed front brake pads & rotor replaced.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer June 30, 2016

Excellent and quick service.

by - Verified Customer June 30, 2016

Did a great job on the brakes on my wife's SUV. Done in a timely matter.

by - Verified Customer June 27, 2016

Great!

by - Verified Customer June 26, 2016

Pleasant.

by - Verified Customer June 10, 2016

Jason,
I have and will continue to recommend Fine Tune, but I have to say that I am a little disappointed with my last service. One of the things I asked to be looked at was the A/C. I said that it works but not as good as it used too. Well, your guys did look at it and the report says that it was cooling down to 60 degrees. You counter man did say that it probably is low on freon but it seemed to be cooling good enough. I accepted that until today. In the heat today, there was no way that the A/C could keep up. The reason I brought the car in was so that everything would be good for the trip I'm taking to Georgia Friday. Well I'll just have to sweat a bit. I think he should have strongly suggested that I get the system charged. In all the years you have been servicing my vehicles, I think this is the first time I'm not totally happy.
Dave Miecznikowski

by - Verified Customer June 09, 2016

The guy at the front was really nice and friendly. I had a problem with my AC condenser which was the reason why I was there. My fiance said it was too expensive since they had to charge $501 for AC leak detection test with dye and change filters on my BMW 2008 and extra $900 for AC condenser. BMW dealership performed that test for free and charged for the condenser and replacement which would have been cheaper if I had gone there first. I won't go there again nor advice anyone to go there without comparing cost at other places.

by - Verified Customer June 02, 2016

They were professional and explained options well. I trust their work and like the people there.

Actually I have referred friends to them, and my friends also were very pleased.

They are one of the few shops I really trust.

by - Verified Customer May 25, 2016

Great customer service and fast services.

by - Verified Customer May 24, 2016

Very high priced.

by - Verified Customer May 11, 2016

Great customer care.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer May 04, 2016

I have the same problem, that was repaired 5/6/16. Three weeks later now I have to take it in again.

Reply from Fine Tune Auto Service – by user54111 June 13, 2016

Pamela,

We have a 2 year/24,000 mile warranty on all of our work. Sorry you have to bring it back. We would be happy to inspect your car again free of charge, please give me a call at 708-418-5000 and I'll make sure we get it right in!

Thanks,

Jason Brennan
Owner

by - Verified Customer May 03, 2016

The service was good.

by - Verified Customer April 29, 2016

I realize that the correct skill set might not have been present, but our issue was incorrectly diagnosed. We took our van to another shop and they fixed it. It did not need a new water pump; it needed a new belt tensioner. It has been running fine since.

Reply from Fine Tune Auto Service – by user54111 June 13, 2016

Lee,

This is the first I've heard of this. If you wouldn't mind giving me a call I'd appreciate that at 708-418-5000. Although I'm surprised to hear that we were incorrect in our diagnosis, it is still possible. If this is the case then we owe you a refund of any dollar amount you paid us for the diagnosis. Look forward to hearing from you soon.

Thanks,

Jason Brennan
Owner

by - Verified Customer April 25, 2016

I have all work done at Fine Tune. They are professional, and back up their work.

by - Verified Customer April 25, 2016

Great service.

by - Verified Customer April 24, 2016

Good work.

by - Verified Customer April 24, 2016

I will not bring my car to fine tune for any service I was not happy that they all broke my hood it was working fine when I brought it there and I saw the service guy continuously slamming my hood and a couple of days later when I needed to get under the hood it did not work. I had to pay another garage $30 just to get it open and the fine tune guy knew he broke it before I left cause the latch was disconnected and he said nothing so I will not be bringing my car to fine for any work.

by - Verified Customer April 12, 2016

Excellent service in a timely manner.

by - Verified Customer April 11, 2016

Nice people, Excellent Service.

by - Verified Customer April 11, 2016

Tried to charge up front saying diag for car would take 3hrs. BMW diag was free and only took 1 hour. Since I didn't have work done here the shop wreck my car physically pulling my rear view mirror from windshield causing me to by new mirror and windshield then they went through the car and dumped everything vandalizing my car they are nothing but thugs at this shop

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer April 07, 2016

Good, quick service.

by - Verified Customer April 04, 2016

I had a lot of surprises when I took my car in. The staff was very helpful in explaining what needed to be done. Jahari helped me figure out a plan to get the work done and find financial assistance so I could pay the remaining balance later. I still have more work to get done but, now I have a plan.

by March 31, 2016

I wasn't completely satisfied.

by - Verified Customer March 31, 2016

Great professional service for my vehicles and great CUSTOMER service for their clients. You can't go wrong with these guys!

by - Verified Customer March 30, 2016

Good service but a bit costly.

by - Verified Customer March 30, 2016

They made repairs quickly and explained what needed to be done.

by March 28, 2016

Very professional and identified the problem right away.

by - Verified Customer March 27, 2016

They were informative and knowledgeable on what they where doing but on the high end of prices.

by - Verified Customer March 27, 2016

I went to the auto repair store for a specific item. I had to pay for the analysis and then we it was confirmed that the service that I wanted was necessary, the representative told that unless I fix the oil leak then they would not do the work. Their own mechanic said that the work need to be done; however, it should not have any warranty account of the oil leak. That was fair; however, that is not what their customer service representative stated. It seemed that they were more interested in fixing my oil leak, which was a more lucrative endeavor compared to replacing the front sway links.

by - Verified Customer March 25, 2016

Everyone was friendly and helpful.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer March 23, 2016

Very reasonable and homey environment!

by - Verified Customer March 23, 2016

They are helpful, informative, and do good work. They are a bit pricey.

by - Verified Customer March 20, 2016

I thought the service was very poor.

by - Verified Customer March 20, 2016

I trust them to treat my friends well.

by March 09, 2016

I brought the car in for an oil change and an inspection that was due on my next visit. After I received my car I was told about a hub/bearing along with I need a new alternator I also had lights on my dashboard on that was not on when I brought my car in.

by - Verified Customer March 06, 2016

Horrible service.

by - Verified Customer March 03, 2016

I think they are very expensive.

by - Verified Customer March 02, 2016

Jason and team are always very straight forward and honest. If they make a mistake, they will correct it without any questions.

by March 01, 2016

Good service in the past and staff was very helpful and courteous, but my truck wasn't fixed. Got it done elsewhere.

by February 28, 2016

The employees were nice, polite, and knowledgeable on the service they were providing.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer February 28, 2016

The amount of repairs sighted were COMPLETELY OFF BASE....

by - Verified Customer February 18, 2016

I do not feel as if the service provided was great service... Mediocre at best. I was searching for an alternative cheaper and closer to home, but I do not foresee using the services their again.

by - Verified Customer January 24, 2016

Great customer service from some employees.

by - Verified Customer January 10, 2016

Good customer service and fast service.

by November 01, 2015

While the customer service was excellent, I was able to get the same work done on my car for half the price that Fine Tune Auto quoted me..

by - Verified Customer November 01, 2015

Great customer service, knowledgeable and have no problem with educating me, pleasant, very clean facility. Communication after the service is on point. They take care of me and my car as if I were family.

by - Verified Customer October 23, 2015

Excellent service.

by - Verified Customer October 20, 2015

They're good at what they do.

by - Verified Customer October 18, 2015

The shop up charged me 50.00 to loosen a bolt. TOTALLY RIDICULOUS.

by - Verified Customer October 12, 2015

They were quick, respectful, personable, and reasonable.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer September 24, 2015

Great service, knowledgeable people.

by - Verified Customer September 23, 2015

I like their free overall check up and information of all what may need repairing.

by - Verified Customer September 21, 2015

Honest well trained mechanics.

by - Verified Customer September 20, 2015

They were very nice and explained every thing to me and more.

by - Verified Customer September 20, 2015

Brought in my car and got robbed! Car was starting fine when I brought it in, next day in the shop while "diagnosing" they said it didn't start. Charged me $1200 for them to create a problem and fix it, with initial problem I came in with unsolved.

by - Verified Customer September 14, 2015

Work was done as expected.

by - Verified Customer July 31, 2015

I like the service I received.

by - Verified Customer July 26, 2015

Poor customer service.

by - Verified Customer July 22, 2015

The prices was different from quote from repairpal.

by - Verified Customer July 13, 2015

We got the work done at a comfortable rate.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer July 09, 2015

Good hands on service. I received a phone call every time something different came up.

by - Verified Customer July 05, 2015

I was comfortable with the service, the job was done well and things were explained.

by - Verified Customer June 25, 2015

Fine Tune did what they said they would. They found and fixed my problem.

by - Verified Customer June 09, 2015

They have good service.

by - Verified Customer June 04, 2015

My car was't fixed on time "twice" and that cost me an extra $300 for a rental and lost wages.

by - Verified Customer June 03, 2015

They were honest and worked to ensure my car was completely fixed.

by - Verified Customer May 31, 2015

Fast, accurate, responsible work.

by February 11, 2015

Some service recommendations are over priced.

by November 12, 2014

They provided good service.

by - Verified Customer October 07, 2014

My wife and I where happy with the service.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer September 21, 2014

Good quality service, customer friendly.

by - Verified Customer September 20, 2014

They were nice people with reasonable prices.

by September 17, 2014

I never heard of of a place to charge for shop supplies, they did not tell me that until I got there to pick up my bill. They told me one price on the phone an another when I got there.

by - Verified Customer September 15, 2014

The service I needed was completed with quality and speed.

by - Verified Customer September 13, 2014

I will get right to the point. We live not very far from this place is the second reason I went there for my needed services, and since I was in a hurry to do something else at another place in that area. The first reason is your advertisement received in our mail was very convincing that your business would do just what I wanted in a very professional manor, which was done in a satisfactory way, but the unacceptable service was that what I went there for should have been simple and in short order, but as I kept waiting and finally asked the front desk person if he would check to see about how much longer it would be. I learned that a complete review and test of just about every thing on and in the vehicle was being done and recommended that I consider permitting them to preform these services, which is not at all what I went there for, and don't appreciate infringing on my time trying to find problems with my vehicle.

by - Verified Customer September 06, 2014

The service was ok.

by - Verified Customer September 01, 2014

Great customer service. Honest company.

by - Verified Customer August 19, 2014

Very helpful and understanding staff.

by - Verified Customer August 19, 2014

The service I received deserved a 10!!

by - Verified Customer August 18, 2014

Fine Tune is a nice and friendly car shop that dose excellence work.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer August 17, 2014

I had a free coupon for a check engine light.

by - Verified Customer August 15, 2014

Both my wife's and my SUVs were serviced there and the service was great from indentifying the problems and servicing the vehicles expeditiously. The staff were very professional.

by - Verified Customer August 14, 2014

Fine Tune has always given me complete and trustworthy information regarding my VW., I trust Jason, the owner completely.

by - Verified Customer August 10, 2014

I always receive great, high quality service from Jason and his crew!!!!!!

by - Verified Customer August 03, 2014

Good customer service.

by August 01, 2014

My car had more problems on it than when I first took it to them.

by - Verified Customer July 31, 2014

Good service.

by - Verified Customer July 11, 2014

Fine Tune has serviced my car for several years now and I have never had a problem. they fix your car right the first time. You don't have to take It back for the same problem.

by - Verified Customer June 27, 2014

Fine Tune is one of the most honest, efficient, nicest auto repair shops I have ever been to. The shop is clean and they explain repairs in a manner anyone can understand. Also pricing is reasonable. They let you know if something is urgent or can wait so you can budget for the repairs.

by - Verified Customer June 26, 2014

Fine Tune Auto has done an excellent job of getting my car legal to drive. They explained what was happening at each step, cleared all expenses with me before proceeding with work and ordering parts, and never tried to fix anything extra that I did not need fixed at the moment. The guys in the shop are always courteous, take the time to explain what is going on, and make sure that I am comfortable at each step in the process.

7 verified customers did not leave comments but provided these ratings:
by Christie, Michael, Anita, Mac
by Sherry, Regina
by Harry
by - Verified Customer June 15, 2014

I had a great experience.

by - Verified Customer June 08, 2014

The service was superior. All the work that was to be performed was explained in a way in which a lay person could understand.

by - Verified Customer June 07, 2014

Service was excellent and repair was explained fully to me. Employees were all very friendly and attentive. Most importantly, repair was done properly and I had no further problems with that issue.

by - Verified Customer May 25, 2014

Service manger never emailed me what else I needed to do my van.

by - Verified Customer May 02, 2014

Best service, expertise, and warranty I've ever had.

+ Show more reviews

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
87
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
88
CUSTOMER AMENITIES
95

Fine Tune Auto Service was established in 2002 and has been providing the Lansing area with quality automotive repair ever since. This RepairPal Certified shop features an team of industry professionals who attend the necessary training to stay current with the latest automotive technology. This shop as also invested in the scan tools and equipment necessary to perform dealer level computer system diagnosis on your late model vehicle. In addition, repairs performed here can range from tires and wheel alignment, minor and major mechanical repairs, as well as your scheduled maintenance needs. Our survey of their recent customers revealed a group who describe the team here as: Honest, trustworthy, friendly, and superior. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, rental cars, loaner cars, early bird drop off, and a waiting area with wireless Internet are also available.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair
+ More

AMENITIES

  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Senior Discount
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • iATN

MESSAGE FROM THE SHOP

Fine Tune is a full service auto repair facility located in Lansing, IL. Serving customers like you since 2000, we want nothing more than the opportunity to make you one of our satisfied customers. Why not call us now?

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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