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East Urban Auto

RepairPal Certified Shop in Kirkland

East Urban Auto

42 Verified Reviews
(425) 382-6763
11841 Slater Ave
Kirkland, WA 98034 USA
"Appreciate the respectful treatment, honesty, and great repair work."
— Debbie, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Nick Vandenhaak, Manager
  • Established 1994
  • 2 Auto Repair Mechanics on Staff
  • 35 Years of Car Repair Experience
East Urban Auto Reviews
42 Ratings
Displaying 1 - 15 of 41reviews
Joel
04/14/19
Verified Customer
Periodic service oil filter. All good.
Jason
04/08/19
Verified Customer
Great honest work
Aurora
03/20/19
Verified Customer
They are great!
Annette
03/12/19
Verified Customer
I was impressed with the knowledge and courtesy of staff. I would recommend East Urban Auto, I felt that the price was fair for the work performed. I will definitely be returning for future services.
Kelly
03/07/19
Verified Customer
I've used East Urban for years and have never had an issue. Work is done right and on budget.
Melissa
02/17/19
Verified Customer
I have been going to this shop for years and I trust these guys. They know what they are doing and don't try to tell you that you need this or that if you don't. They will say what needs to be done and when, so you can plan for a repair/expense. Wouldn't take my car anywhere else.
Tracy
02/06/19
Verified Customer
Knowledgeable and friendly. Provided information and recommendations without being pushy. Accurate estimate and work was completed within the given time frame.
Nabila
01/01/19
Verified Customer
Kyle and Nick are both very thorough and give excellent service.
Anna
12/13/18
Verified Customer
Professional service.
Kent
11/19/18
Verified Customer
found the problem, told me what it would take to fix it,and did.
Jamie
11/19/18
Verified Customer
They do great work. Work fast, treat you kindly and fairly. One complaint: I have tried multiple times to submit an online request for an appointment (on East Urban's website), and no one has ever gotten back to me when I have tried to communicate in this way. I always end up calling, which is fine, but I wish they would either fix or respond to the online appointment request system or remove it. Thanks.
Reply from East Urban Auto
by East Urban Auto, December 10, 2018

Thank you Jamie for your feedback. We never received your message from the website. We are looking into fixing the website. We apologize for your inconvenience. Glad you called to fix your appointment. We are glad you liked your service

Meagan
11/02/18
Verified Customer
East Urban was able to accommodate the limited time frame I had when booking an oil change, and stuck to the timeframe the day work was performed. Their customer service is above and beyond!
Reply from East Urban Auto
by East Urban Auto, December 10, 2018

Thank you Meagan for your feedback. We hope to see you for your next service.

Dan
10/10/18
Verified Customer
The job wasn't completed in the expected time because the supplier for the oil pan took his sweet time getting there, so totally not EUA's fault.
Reply from East Urban Auto
by East Urban Auto, December 10, 2018

Thank you Dan for your feedback. We apologize for your inconvenience. We are glad you liked our service. Please stop by for a free winter safety inspection when you have time.

Laurie
09/26/18
Verified Customer
I appreciate how quickly the shop was able to repair my car when I dropped it off for an unexpected repair.
Reply from East Urban Auto
by East Urban Auto, December 10, 2018

Thank your Laurie for your feedback. We are glad you had a positive experience. Please stop by for a free winter safety check this month.

Bob
10/08/18
Verified Customer
Work performed as scheduled, and quickly.
Reply from East Urban Auto
by East Urban Auto, December 10, 2018

Thank you Bob. We hope to see you back at the shop for your next scheduled maintenance.

RepairPal Scorecard
90
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
95
Tools & Equipment
83
Customer Service
93
Customer Amenities
91
East Urban Auto was established in 1994 and has been providing Kirkland and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, well-trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “excellent”, “honest”, and “friendly”. Early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Auto service and repair shop in Kirkland since 1994! East Urban Auto in the Totem Lake area of Kirkland provides personal service and quality auto repairs on all makes and models, both foreign and domestic. We specialize in all makes of Japanese and German Cars. We service and repair all makes and models of cars and trucks at competitive prices. No repair job is too big or too small. We employ only the best certified automotive technicians, and use only high quality replacement parts ensure you satisfaction. Our family owned auto repair business would love to add you as a part of our extended family. Here are just some of the repair and maintenance services we can offer you. Kirkland WA Auto Car Truck Repair Shop We offer after hours drop off service for your convenience. Manufacturer scheduled service: 30k/60k/90k Brake inspection & repair Check engine light diagnostic & repair Oil changes Timing belt replacement Suspension, Shocks and Strut Replacements Ignition tune up Rough run
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Service Guarantee
  • Shopping Nearby
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
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What verified customers have to say about East Urban Auto
Would recommend to a friend
96%
Car was ready when promised
98%
Did not feel sales pressure
100%
Car was fixed correctly the first time
96%
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