Carmine's Import Service

RepairPal Certified Shop in Kernersville

Carmine's Import Service

304 Verified Reviews
(336) 750-6614
318 W Mountain St
Kernersville, NC 27284 USA
"Great knowledge and service."
— Andre, a Verified Customer
7:30am to 5:30pm
7:30am to 5:00pm
Auto Repair Experience
  • Carmine Cupani, Manager
  • Established 2008
  • 5 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 1 ASE Master Auto Technician
  • 61 Years of Car Repair Experience
  • Dillon Saintsing, Service Manager
Carmine's Import Service Reviews
304 Ratings
Displaying 1 - 15 of 293reviews
Verified Customer
This was my first experience with Carmines. Carmine took his time talking to me about my vehicle needs and explained everything. Dillion contacted me throughout the service and kept me posted. They were very pleasant and professional.
Verified Customer
Car runs like a new one. Very pleased with work performed on the car. I would tell anyone looking for a good service dealer, that you are the place. Thanks, Charles.
Verified Customer
very good
Verified Customer
Verified Customer
They know there job. And do it right the first time.
Reply from Carmine's Import Service
by ccupani, August 02, 2018

Thank you so much Thaddeus. You are first class sir. We appreciate you choosing us for your BMW service and repair needs. - The Carmine’s Service Team

Verified Customer
I asked for the top to be repaired. I was told that it would be $7000.00 to repair so I asked for the top to be put up. I picked up my car it was $400.00 to put top up. I am guessing it took 4 hrs at $100.00 an hr to put top up or 1hr at $400.00 an hr
Reply from Carmine's Import Service
by ccupani, November 09, 2018

Greg, we apologize you are upset but working with convertible tops is something that requires patience and time. This time is not free. The truth is that it probably took us longer than 4 hours and you only were billed for your initial troubleshooting plus time to place the top in the upright position. Of course you would add sales tax to that too so in reality the price to raise the top was much lower than you think. If you were not provided with a detailed invoice or did not approve this service you should have spoken with us. We are here to help.

Verified Customer
Although, I found the labour for the repairs, after I paid my bill a bit pricey. Steward did a outstanding job of keeping me informed. I will repeat business.
Verified Customer
First time using Camine's Import Service. Needed a major brake job on an Audi A6. They took excellent care of my car!! Have other issues that I will have them address in the future.
Verified Customer
Good experience. Complex issues handled well
Verified Customer
This was my first time bringing my car to Carmine s to get worked on and it was a great experience. Not only was the customer service great, all the repairs my car needed were explained thoroughly.
Verified Customer
great service
Verified Customer
To expensive
Verified Customer
I dropped my car off in the morning have 2 warning lights checked out: the oil level light and the check engine light. Many shops would have checked my oil level and downloaded the CEL codes for free, the dealership would mention their required diagnostic fee up front, neither would have taken the entire day to document unrelated services and charge about $250 to determine that they were unsure what the indicators meant. They recommended unnecessary repairs to 'help' them complete their diagnostics using the instrument cluster. At the end of the day (shop closing time) I received an estimate for more than $10,000 to do all sorts of work almost entirely unrelated to the issue I wanted diagnosed. I agreed to an oil change only, and at the end of a second full day not even that had been completed. Near the end of the third day, I advised them that I was coming for my car whether it was ready or not (no one had contacted me). I was told, 'Your vehicle is washed and ready to go.' It was ready to go, but no washing had occurred. Essentially I paid $400 for an oil change, plus a loaner vehicle with no air conditioning in 95 degree weather. I am disgusted with this shop and will never go again.
Verified Customer
Very through, professional. Pricey, but I feel I received value. Will continue to return.
Verified Customer
Excellent as usual!
Schedule an Appointment with Carmine's Import Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (336) 750-6614
Need an appointment for today? Call the shop directly at (336) 750-6614
RepairPal Scorecard
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
Tools & Equipment
Customer Service
Customer Amenities
Carmine's Import Service is ready to handle all of your European vehicle service and repair needs. They have an excellent staff of experienced, well-trained technicians who have the most up to date diagnostic equipment available. This allows for accurate and efficient diagnoses of just about any problem they come across. After the problem is diagnosed, repairs are completed with confidence and backed with a 3-year/36,000 mile nationwide warranty. This basic warranty can be extended to four years or 50,000 miles (please inquire with the shop for all the details). 
Message From the Shop
Carmine's Import Service can take care of all your service and repair needs from oil changes to major repairs, and you have the confidence of taking your car to a Bosch Authorized Service Center. Our staff includes ASE Certified Master Technicians and ASE Certified Service Consultants. We specialize in European Imports, (BMW Service, Mercedes Service, Audi Service, Porsche Service, Land Rover Service, Range Rover Service, Fiat Service, Jaguar Service, Volvo Service, Volkswagen Service, SMART Service, MINI Service, and Saab Service),however we can take care of all of your car needs no matter the make. At Carmine’s Import Service, our #1 goal is 100% customer satisfaction and we place a lot of emphasis on strong customer service, high quality workmanship and expert advice so that you minimize your maintenance expenses. You may also take advantage of our Night/Early Bird Drop Service Box. We also have shuttle service and loaner cars. 3 YEAR, 36K MILE NATIONWIDE WARRANTY
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Upholstery
  • Vehicle Detailing
  • Windshield/Glass
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Cadillac
  • FIAT
  • Ford
  • GMC
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mini
  • Mitsubishi
  • Nissan
  • Porsche
  • Saab
  • Scion
  • Smart
  • Subaru
  • Toyota
  • Volkswagen
  • Volvo
  • Bosch Service Network
  • ASA
Questions Answered by Carmine's Import Service
2011 Vw Cc Sport Battery And Window Issues? on 2011 Volkswagen CC
We have seen various types of similar problems on VW cars. We would be happy to troubleshoot that problem for you and avoid further issues that you are having. Please contact us at 336-993-5506 or text us at 336-383-1642 and we would be happy to schedule you an appointment. You may drop the car off today and we can give you a shuttle back to work or home too! No problem. Ask for Stuart or Dillon.
Changed Battery Out In 2004 Audi Tt Breaks Are Not Working? on 2004 Audi TT
Please call us to schedule an appointment. We would love to troubleshoot that for you. 336-993-5506
Under Dash Lower Right And Left Sides on 1990 Jaguar XJ6
Our Jaguar Technician knows exactly how to remove the fuel tank and it takes special knowledge and special tools. We would be more then happy to schedule you an appointment to get this vehicle dropped off so that we can get started on this for you. 336-993-5506
Car Will Not Start on 2009 Mercedes-Benz C350
Your car has numerous systems that work together for the car to start. I will take a trained technician and the factory software in order to pinpoint/answer your question, which we have. We will be more then happy to diagnose your issue for you and get you back on the road.
-Carmines Import Service
What Happens If You Get Bad Gas? How Does It Make It Run? on 1993 Mercedes-Benz 400E
A 400e should be ran on bare minimum 93 octane from a top tier fuel station first of all. For example: Shell, Exxon, BP, etc. If you are purchasing fuel anywhere else this can be your first issue. Non-Ethanol would be my preference especially on a rare car like you own. Bad gas or gas that is contaminated with water from too much ethanol concentration or just bad luck can make a vehicle run rough, skip when accelerate, and eventually shut off completely. It can also damage the engine if you do in fact have bad fuel. Of course there are many factors that can contribute to poor runability. I recommend contacting our service department to schedule an appointment and have the vehicle diagnosed before you spend any unnecessary money. They can be reached at 336-993-5506 or Your can also visit for more information or to schedule an appointment.
Beside The Battery Under The Hood on 2010 Volkswagen Passat
It sounds like the factory ODIS VW diagnostic system was not used along with a certified VW diagnostician to pin point the source of the problem. Unfortunately just a generic trouble code alone will not give anyone a concrete diagnosis. These vehicles are very complicated. We have the necessary VW ODIS diagnostic equipment and along with our Master Certified technicians we would be happy to give you a second opinion. You can schedule an appointment online at or give us a call. We would be happy to discuss options and assist with getting the vehicle delivered to our facility. We look forward to working with you - Carmine's Import Service
Get Directions to Carmine's Import Service
Schedule an Appointment with Carmine's Import Service
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (336) 750-6614
Need an appointment for today? Call the shop directly at (336) 750-6614
What verified customers have to say about Carmine's Import Service
Would recommend to a friend
Car was ready when promised
Did not feel sales pressure
Car was fixed correctly the first time
Customer was treated respectfully
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