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Central Ave Automotive

RepairPal Certified Shop in Kent

Central Ave Automotive

115 Verified Reviews
(253) 201-1720
1514 Central Ave S
Kent, WA 98032 USA
"Excellent service. Very trustworthy. Good advice. They work with our issues."
— Diane, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Blake Walker, Owner
  • Established 1998
  • 5 Auto Repair Mechanics on Staff
  • 5 ASE Certified Auto Technicians
  • 93 Years of Car Repair Experience
Central Ave Automotive Reviews
115 Ratings
Displaying 1 - 15 of 109reviews
Jack
05/05/19
Verified Customer
Great experience
Michael
05/06/19
Verified Customer
I would not recommend this auto shop mostly because of the front desk. Lindsey was nice and helpful at first, but once I found out the price to fix my car, and I told her I'm going to fix it myself and just pay the diagnostic fee, she became very rude and extremely unhelpful. Almost as if I was wasting her time, and because I wasn't going to get repairs through that shop, she wasn't going to be helpful in any way. Being helpful, and nice, would ve still kept my interest in this shop for myself or others needing recommendations, but I won't be doing that now. She was also rude about her knowledge. And I feel like it was trying to get over on me. I had asked how much to replace the HID light bulb in my car and she said it was almost $400. She literally said my book here says we would have to take the bumper off to get to the light assembly and pull that out to get to the bulb. Which was completely untrue because under the wheel wells there is a flap that you unscrew and its meant just for the headlight to be able to reach through and unplug and twist out the bulb and replace it. Less than 3 minutes to do. I would say maybe she was confused, but she said it says in my book we have to do this. Other then that, your shop mechanics were extremely helpful and knowledgeable. And the guy that works in the office next to Lindsey was very nice and helpful too. Basically, she ruins it for the whole shop. And as comfortable as she was to be that way towards me when I was never rude to her, I'm sure its happened before.
Reply from Central Ave Automotive

Hi Michael, we appreciate your feedback. We apologize if you received anything less than a great experience or interpreted our responses as unhelpful. We pride ourselves in being transparent and honest, and do our best to present all the information to help you make the right decision about your vehicle. Let us know if there's anything else we can help you with in the future. - Lindsay

Holly
05/06/19
Verified Customer
Very friendly and helpful in explaining what needed to be done.
Tatiana
05/02/19
Verified Customer
Love the staff
Stephanie
05/02/19
Verified Customer
Although they were ultimately not able to fix the problem due to warranty constraints, the front office was incredibly helpful figuring out the warranty issues and very friendly and patient while we waited on more information. They did do an oil change and rotate my tires for a very reasonable price and I will definitely be back.
Khanh
05/02/19
Verified Customer
Good service.
Delores
05/01/19
Verified Customer
I have been taking my vehicles to Central Ave Automotive for over 10 years. They have always treated me and my vehicles with respect. Their prices are fair and their staff is incredibly professional. The waiting room doesn't give a garage feel, rather very homey.
Jamila
04/25/19
Verified Customer
I always choose Central Avenue Automotive for my car service needs. Any time I went elsewhere I deeply regretted it. Great work for a fair price.
Lindsey
04/17/19
Verified Customer
I had an interior detail on my vehicle. It looked brand new on the inside and I will be back for the same service again and possibly other vehicle repairs.
Matt
04/18/19
Verified Customer
Central Ave Auto is the only place I recommend to friends and family, they have always been honest and straightforward. Over the 8 years, I have been taking vehicles there, through multiple front staff changes, I have always had fantastic service.
David
04/18/19
Verified Customer
I can not remember the lady at the desks name but she great
Karl
04/17/19
Verified Customer
Very professional. I got a written quote instead of a vague estimate like I got from another shop. The work was completed when promised. Very friendly personnel.I highly recommend them. My daughter who picked me up and dropped me off when the work was completed brought her car in for an oil change because of this.
Joanie
04/11/19
Verified Customer
The only negative I have is the hours. My check engine light was on and I couldn't bring it in because I work M-F. The only days I can are weekends and I don't have a second car and need it to get to work so I can't leave it with them. I was on vacation the week I did leave it with them. I don't think the light being on is from them but I wish I could bring it in to so they could double check.
Jim
03/25/19
Verified Customer
Would recommend to a friend.
Jay
04/08/19
Verified Customer
The staff is fantastic, honest and very easy to work with. They keep our older vehicles on the road.
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
96
Tools & Equipment
100
Customer Service
91
Customer Amenities
95
Our review of Central Avenue Auto revealed a very experienced team of professionals who take their craft very seriously. This RepairPal Certified shop has demonstrated a true commitment to staying current by attending some of the best automotive training available. Each one of the technicians has a particular specialty to help ensure that your vehicle is fixed professionally the first time. Blake Walker, the owner, has invested in the automotive tools and computer diagnostic equipment that is needed to perform a wide range of repairs. These repairs include advanced checked engine light and electrical diagnosis, programing, emissions testing, wheel alignment, as well as minor and major mechanical repairs. The work performed here is backed by a 36-month / 36,000-mile warranty, this is one of the best warranties offered in the business. For your convenience a local shuttle service, rental cars, loaner vehicles, early bird drop off, and a very clean comfortable waiting area are available.
Details
Message From the Shop
Central Automotive is a family owned and operated auto repair service center which has been located in Kent, WA since 1998. We offer complete automotive repairs on all makes and models of vehicles and are a unique repair facility with the most advanced equipment and technicians available in the field. Our Famous Customer Service We are known for great customer service and offering the best products and services at the best value. We take pride in having employees who are eager to learn, listen and assist customers at all times. Our technicians are ASE certified to ensure that they are trained and competent to professionally perform every service offered from our business. Each one of our certified technicians is an expert in more than one specialty, ensuring that you will receive service that is reliable and prompt. We also offer a 3 year/36,000 mile warranty on our parts and labor.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Mobile Repair
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • WORLDPAC
  • iATN
  • Bosch Service Network
Map
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What verified customers have to say about Central Ave Automotive
Would recommend to a friend
94%
Car was ready when promised
93%
Did not feel sales pressure
100%
Car was fixed correctly the first time
95%
Customer was treated respectfully
99%
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