Platinum Automotive

RepairPal Certified Shop
Platinum Automotive
75 Verified Reviews
Platinum Automotive
75 Verified Reviews
(509) 877-9528
532 S Steptoe St
Ste 110
Kennewick, WA 99336 USA
8:00am to 5:00pm
Auto Repair Experience
  • Robert Van Slycke, Manager
  • Established 2012
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 77 Years of Car Repair Experience

Platinum Automotive Reviews

Overall Rating

75 Verified Reviews
5 stars
4 stars
3 stars
2 stars
1 star
by - Verified Customer April 09, 2018

Courteous, good service! I will be back!

by - Verified Customer April 02, 2018

all and was good.the thing was they said it would be done by 1.and it didnt get done tikll 4.30

by - Verified Customer April 02, 2018

Great service, fair price, friendly atmosphere , nice waiting area and wonderful smiles.

by - Verified Customer March 27, 2018

Great shop.

by - Verified Customer March 21, 2018

Excellent professional service. Got in and out quickly. Shop stayed opened longer to finish up my car.

by - Verified Customer March 16, 2018

In lieu of the problem my car was in the repair shop for, an existing exhaust leak was found from work performed earlier during the year. This condition was brought to their attention to which they fixed and repaired it. I've been monitoring this exhaust leak problem and I still smell some exhaust fumes in the cab of the car but aren't sure if it's just residual oil on the engine block or exhaust manifold. I will give it ample time to work itself out before I give the repair shop a call back to have it checked out.

by - Verified Customer February 28, 2018

Was handled in a professional manner and they were respectful and didn t try to sell me something I didn t need

by - Verified Customer February 22, 2018

Don't push unneeded repairs and explain the work they are doing. Fair price, friendly service and car was done ASAP

by - Verified Customer February 20, 2018

Feel well taken care of and not taken advantage of ever. Great group!

by - Verified Customer February 16, 2018

Nate and his staff were great! I was impressed with the quick turnaround time to fix my car, the shuttle service, and the fair price. I'm new to the area and I am glad to recommend Platinum Automotive to anyone and everyone that needs work done to their vehicle(s)! :)

by - Verified Customer February 13, 2018

Very professional

by - Verified Customer January 17, 2018

The work I had done was completed when promised and at a fair price. I feel confident in the work that was sone

by - Verified Customer January 14, 2018

Great price got me in right away

by - Verified Customer January 11, 2018

I love this place. It's the only place I will take my car.

by - Verified Customer January 11, 2018

They are great! we dropped our car off at in the middle of the night. They call us at 8:05 to check what was wrong we explained it and got a call back within an hour what was wrong and the car was ready to go.

1 verified customer did not leave comments but provided this rating:
by Jerry
by - Verified Customer January 08, 2018

Great customer service. They even took me to work and picked me up when my car was ready!

by - Verified Customer January 08, 2018

Friendly, knowledgeable staff that made sure I understood the work needed to be don

by - Verified Customer January 04, 2018

I normally do my own repairs but have things done when speciality equipment or tools are required. They have done a great job both times I have vehicles worked on. Will not go anywhere else

by - Verified Customer December 17, 2017

Thank you for the wonderful service and customer serivice

by - Verified Customer November 06, 2017

Robert was great and so was the boss lady Ruth-less

by - Verified Customer November 06, 2017

Thank you.

by - Verified Customer November 02, 2017

It was a friendly environment.

by - Verified Customer November 02, 2017

My first experience with the shop was for an oil change, tire rotation, and wiper blade replacement. Oil change was priced fairly but took longer than expected (>2hrs from scheduled drop-off). Wiper blades were forgotten and required me to return to the shop. Also, tire rotation did not occur - or at least, it wasn't notated on the invoice. Tire rotation was requested via phone with the oil change at the time of appointment booking. Wiper blades were added to the work list once the vehicle was dropped off at the shop. Friendly staff but communication among employees was lacking. Average service.

by - Verified Customer October 31, 2017

Quick and efficient

by - Verified Customer October 19, 2017

Got an inspection done to see what I needed to fix or replace on my truck. Great and detailed job!

1 verified customer did not leave comments but provided this rating:
by Jerry
by - Verified Customer October 18, 2017

Everyone there treated me as if I were important and kept me informed. I will definitely go back.

by - Verified Customer September 27, 2017

Price to change fuel filter outrageous

by - Verified Customer September 25, 2017

They did a great job and I was good with everything.

by - Verified Customer August 21, 2017

Appointment was scheduled quickly and work done the same. Had a miscommunication about a part, but fault does not come into play. Overall, I love this place.

by - Verified Customer August 03, 2017


by - Verified Customer July 09, 2017

This place is the best in town, hands down.

by - Verified Customer July 09, 2017

Great service, well-informed staff, above and beyond my expectations.

by - Verified Customer June 28, 2017

Clean waiting area. Professional.

by - Verified Customer June 28, 2017

We take our fleet of trucks for our business as well as all of the families personal vehicles to Platinum, this is the best auto repair shop we have ever worked with. Highly recommend them if you want good honest and fair priced work done.

by - Verified Customer June 21, 2017

They are always friendly, do excellent work and willing to accommodate my scheduling needs. Highly recommend Platinum Automotive.

1 verified customer did not leave comments but provided this rating:
by Jerry
by - Verified Customer June 14, 2017

Always have a great experience with Nate and his crew. A problem that I forgot to mention was fixed by the work performed. Truck drives and feels great now!

by - Verified Customer May 25, 2017

Exceptional service, great crew.

by - Verified Customer May 18, 2017

Great guys, They do a great job every time. Keep up the good work.

by - Verified Customer May 03, 2017

Great customer service, very professional, great work.

by - Verified Customer March 14, 2017

I love you guys , you really care about my truck.

by - Verified Customer March 09, 2017

Great service!!

by - Verified Customer March 07, 2017

Informative on the problem, problem fixed quickly!

by - Verified Customer February 27, 2017


by - Verified Customer February 27, 2017

Good work.

by - Verified Customer February 20, 2017

Excellent customer service and very pleased by the work that was done. Their complete diagnostic check of my 2002 Tundra made me confident in keeping my truck for another 100,000 miles! Thanks guys.

1 verified customer did not leave comments but provided this rating:
by Jerry
by - Verified Customer February 16, 2017

I feel very fortunate to have found this shop. They performed the work required to get my car back in driving condition. Everyone that works there is friendly and treats you with respect. I never felt they were taking advantage of me and they explained everything in detail. My car was ready when they told me it would be so there was no wasted of time.

by - Verified Customer January 09, 2017

Happy with the repair service.

by - Verified Customer December 27, 2016

Wonderful Customer Service! Robert, Nate and all the guys go above and beyond any expectations you can have for a mechanic. They try their best to work with you and provide not only the most reasonable prices but the most outstanding customer service I have ever had. I was stranded at home recently and they went out of their way to assist me. I also want to give a Special Shout Out to Nate at Platinum Automotive who reached out to Scott & Ben at Meyers Auto Tech in working together to help me when my Starter went out and putting Me, the customer before the profit. You Guys are Great. Thank You, M. Lomeli

by - Verified Customer December 26, 2016

It's great to have a very good auto shop that will always give the right repair on my vehicle.

by - Verified Customer December 11, 2016

Highly recommend this auto repair. Already referred them to a couple of friends.

by - Verified Customer November 22, 2016

Great service!

by - Verified Customer November 21, 2016

Great price. Great service. Pleasure to do business with them!

by - Verified Customer November 15, 2016

Platinum always over delivers. They stand out in their industry.

by - Verified Customer September 08, 2016

Excellent service as always.

by - Verified Customer September 07, 2016

Quick turnaround, with great customer service.

1 verified customer did not leave comments but provided this rating:
by Jerry
by - Verified Customer September 06, 2016

The staff are great, they make me feel like I'm an old friend whenever I'm in there.

by - Verified Customer August 31, 2016

I hadn't been to this shop before. I went to the Pasco location last time.

by - Verified Customer August 22, 2016

They were very helpful in what needed to be done to my truck.

by - Verified Customer August 17, 2016

It was very good.

by - Verified Customer August 16, 2016

We take all of our vehicles from our company there and they have done a great job. They take them spare of the moment and get them finished quickly.

by - Verified Customer August 11, 2016

Great shop. Performed a vehicle inspection and gave us a comprehensive list of repairs and priorities to complete them.

by - Verified Customer June 16, 2016


by - Verified Customer June 08, 2016

I went to them to ensure that an older vehicle I inherited was safe to drive and not leave me stranded. They checked out the entire vehicle and quoted repairs that I had requested and those that they recommended being done. They also quoted optional changes/repairs for future reference. I knew from previous experience with them that I would get an honest estimate and honest advice.

by - Verified Customer June 05, 2016

Professional and honest!

by - Verified Customer May 12, 2016

The guys there are awesome! Great customer service!!!

1 verified customer did not leave comments but provided this rating:
by Jerry
by - Verified Customer April 25, 2016

Very friendly staff and quick service.

by - Verified Customer April 17, 2016

Fast service!

by April 17, 2016

Paying attention to "details" would be great.

by - Verified Customer March 30, 2016

Like all my experiences so far with Platinum Automotive, my most recent repair was handled quickly and correctly at what I consider a very fair price. The new location is convenient for me and the facility is top notch.

by - Verified Customer February 25, 2016

Great customer service.

by - Verified Customer February 11, 2016

Knowledgeable staff and they got me in and out right away.

by - Verified Customer January 21, 2016

Job well done!

by - Verified Customer November 12, 2015

Always finding ways to assist and take care of my car.

by - Verified Customer September 24, 2015

Everyone at platinum is always friendly and knowledgeable about your needs and make sure that you are comfortable with what they are telling you. They also make sure that if there are multiple things needing to be fixed they let you know which is the most important to fix thus keeping within your budget. I would give an A+ for time cost and ability.

1 verified customer did not leave comments but provided this rating:
by Jerry
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Platinum Automotive
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Need an appointment for today? Call the shop directly at (509) 877-9528(509) 877-9528

RepairPal Scorecard
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Tehnical Ability
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Customer Amenities

Platinum Automotive was established in 2001. Over the years Platinum Automotive has established a reputation for providing service that is professional, fairly priced, honest, and timely. All of these attributes were confirmed in our review of their most recent customers. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician. This team attends the training it takes to help ensure that your vehicle is repaired right the first time. This training, coupled with an investment in the necessary automotive tools and computer diagnostic equipment enable this location to provide repairs ranging from advanced computer and electrical diagnosis, to minor and major mechanical repairs, as well as your scheduled maintenance needs. They offer a 36-month / 36,000-mile warranty for your peace of mind.

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Senior Discount
  • Service Guarantee
  • Warranty Accepted
  • Wireless Internet
+ More
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
  • NAPA

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Schedule an Appointment with
Platinum Automotive
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (509) 877-9528(509) 877-9528
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