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Cousins Automotive

RepairPal Certified Shop in Ipswich

Cousins Automotive

18 Verified Reviews
(978) 297-8241
9 Safford St
Ipswich, MA 01938 USA
"I had a great experience at Cousins Automotive and the staff is amazing. I recommended this shop to my family and friends."
— Chelsea, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Nathanial Cousins, Manager
  • Established 2018
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technician
  • 24 Years of Car Repair Experience
Cousins Automotive Reviews
18 Ratings
5
(17)
4
(1)
3
(0)
2
(0)
1
(0)
Displaying 1 - 15 of 18reviews
Kevin
03/27/19
Verified Customer
I was in and out at Cousins Automotive. My experience was great and my car is working well.
Julia
04/19/19
Verified Customer
It was clean and friendly. The prices were great. I love it there.
Chelsea
05/21/19
Verified Customer
I had a great experience at Cousins Automotive and the staff is amazing. I recommended this shop to my family and friends.
John
02/02/19
Verified Customer
I went in early and they took me in, then they gave me a ride home.
Kurt
04/28/19
Verified Customer
I had a gas leak and my car was fixed the next day before noon. The staff at Cousins Automotive are very friendly and respectful.
Andrea
05/29/19
Verified Customer
I love it there.
James
05/07/19
Verified Customer
I got a free oil change.
Bob
02/07/19
Verified Customer
I was pleased with the oil change that I received by the owner. At Cousins Automotive you always get respect, as well as good service from the owner and staff.
Angelina
01/11/19
Verified Customer
I'm very happy with them. I had a leak fixed on the spot.
Chip
01/30/19
Verified Customer
The staff at Cousins Automotive was quick and efficient. I was satisfied with the service that I received.
Bob
03/14/19
Verified Customer
The shop is looking great and the work is always spot on.
Teri
04/27/19
Verified Customer
Friendly, trustworthy and kind.
Susan
06/11/19
Verified Customer
I was pleased with Nate and they did a good job on my son's car when replacing a transmission.
Elizabeth
05/07/19
Verified Customer
Extremely efficient and welcoming. The work is top rate!!
Brynne
03/09/19
Verified Customer
Always great service! I wouldn't choose any other place to repair my vehicles!
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
98
Tools & Equipment
90
Customer Service
100
Customer Amenities
93
Cousins Automotive has been serving the community of Ipswich and the surrounding area since 2017. During this time they have developed a loyal following of satisfied customers who described this shop to us as "honest”, “amazing”, “friendly”, “respectful” and "welcoming". This location features an experienced team of automotive professionals with an excellent mix of ongoing training and ASE certifications. An investment in the necessary tools and diagnostic equipment helps make them capable of repairs ranging from minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. Loaner vehicles, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
At Cousins Automotive, our business is founded on the principles of quality and convenience. Auto repairs can be a stressful, time-consuming experience. Our mission is to make the repair process less stressful for you. With the latest, cutting edge software, we focus on keeping you informed during repairs. With each repair, we keep you up to date every step of the way with automated text and email updates. We leverage digital inspection sheets with attached photos to show you the actual part or problem — so you get to see what exactly we’re fixing.
Specialities
  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Service Guarantee
  • Shopping Nearby
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
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What verified customers have to say about Cousins Automotive
Would recommend to a friend
99%
Car was ready when promised
100%
Car was fixed correctly the first time
100%
Customer was treated respectfully
100%
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