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Malless Auto Service

RepairPal Certified Shop in Indianapolis

Malless Auto Service

302 Verified Reviews
(317) 620-7053
4525 W 71st St
Indianapolis, IN 46268 USA
"Over the last three years, ever since we found them, we haven't wanted to go to anyone else. They are very honest and fair."
— Dion, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Don Malless, Owner
  • Established 1992
  • 4 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 96 Years of Car Repair Experience
Malless Auto Service Reviews
302 Ratings
Displaying 1 - 15 of 288reviews
Gina
05/07/19
Verified Customer
I have always had a great experience at Malless. They are very accommodating and explain things really well.
Tim
04/22/19
Verified Customer
Great
Kevin
04/02/19
Verified Customer
Once again Malless came through for us !!! Has to best best car repair shop in Indy !!!
Michael
03/26/19
Verified Customer
Great staff and explained everything throughly.
Kevin
03/25/19
Verified Customer
Very kind and the work was done in a timely manner! Our van broke down away from our town and they did a heck of a job with the van. Thank you!
Earl
03/25/19
Verified Customer
Courteous and knowledgeable
Jeff
03/19/19
Verified Customer
Great Service. Quick, timely response to questions and fix.
Rex
03/07/19
Verified Customer
Good staff received the wrong part but corrected it promptly. I have gone back to have work done on a regular basis usually, if not always, do the job right the first time. I will go back again and recommend this garage as a good quality garage.
Ryan
02/25/19
Verified Customer
My complaints are not about the quality of the repair. But my windshield was dirty with some sort of oily residue on the outside. Plus my car smelled like a garage on the inside. And as I've come to expect...that giant paper floormat is always left for me to throw away after every repair. I appreciate that it's used, but I don't want it. After all that...I always feel that the expense is hard to stomach. You guys should at least learn to lie and say you're giving people a 10-15% discount for repeat customers. Or do a courtesy check of tires, fluids, visual inspection...some added peace of mind for the giant bill.
Colin
01/31/19
Verified Customer
Professional, fast and high quality.
Ash
01/24/19
Verified Customer
John and Eric were open and forthright in their analysis and solution to our car's mechanical problem. We were satisfied after repairing the care as per their recommendation. However within three days we returned due to unknown smoke coming from the engine into the cabin. John and his mechanics reassessed the car's issue and determined the source of the smoke was not related to the repairs made. We agreed and they proceeded to provide some remedy to additional issues that came up during the second inspection without charge. We appreciated their consideration and professionalism throughout.
Chris
01/22/19
Verified Customer
Very Professional, reasonably priced and they stand behind their work. Unless my vehicle is under the factory warranty, if it needs repaired, it goes to Malless.
Leah
12/17/18
Verified Customer
I have used this shop in the past and have always been satisfied with their service. The employees are kind, polite, and respectful and the work is always well done. Thankfully, my vehicle's issues have turned out to be minor repairs and they only fix what I ask them to fix. They will make me aware of other issues that are non-emergent but have never tried to pressure me into having them repaired, which I greatly appreciate. My van is old and ugly, but it's paid off and it runs.
Michael
12/12/18
Verified Customer
John and staff is always professional and knowledgeable and good customer service.
Kevin
12/06/18
Verified Customer
Courteous and finished when promised
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
98
Tools & Equipment
93
Customer Service
93
Customer Amenities
93
This shop really hits a home run when it comes to their technical ability. Their technicians on average have 24 years of experience and are all ASE certified, with three of them having achieved ASE Master Technician status. Our assessment showed a solid assortment of scan tools and other diagnostic equipment necessary to perform all of the functions we would expect of a high quality repair shop. Malless has much of what we expect from a certified shop. They take a lot of pride in providing a clean and easily accessible facility for their customers. In addition, they offer a shuttle service and have early-bird and after-hours drop-off for your convenience.
Details
Message From the Shop
Malless Automotive is a family owned, state of the art, independent auto repair facility. While we are large enough to handle all your repair needs, we are still small enough to value you and your business. Malless Automotive has been serving the residents and businesses of Pike Township for the past 25 years. By investing in continuous technical training, the latest diagnostic equipment, and the most complete information systems; we have positioned ourselves to be the premier automotive repair facility in the area. All of our auto technicians are ASE Certified and two are Master Certified. This expertise allows us to accurately diagnose and repair your vehicles the first time.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Early Bird Dropoff
  • Heated Waiting Room
  • Service Guarantee
  • Shuttle
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • iATN
  • Bosch Service Network
  • Jasper
  • WORLDPAC
Map
Get Directions to Malless Auto Service
What verified customers have to say about Malless Auto Service
Would recommend to a friend
97%
Car was ready when promised
98%
Did not feel sales pressure
98%
Car was fixed correctly the first time
95%
Customer was treated respectfully
100%
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