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Universal Auto Center

RepairPal Certified Shop in Houston

Universal Auto Center

89 Verified Reviews
(832) 906-3530
3802 Waldo St
Houston, TX 77063 USA
"They were great! Worked me in with no appointment. The staff was courteous, professional and knowledgeable."
— Monica, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 2:00pm
Auto Repair Experience
  • David Rojas, Manager
  • Established 2000
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 86 Years of Car Repair Experience
Universal Auto Center Reviews
89 Ratings
Displaying 1 - 15 of 89reviews
Adrian
05/08/19
Verified Customer
Truly a wonderful experience with David Rojas and his staff. My car was repaired and returned promptly and the car is running very well. Great value for all the extra time & attention this shop offered and completed.
Craig
05/07/19
Verified Customer
Staff was great. They new every customer that came in which means the customers were return customers.
John
05/01/19
Verified Customer
Efficient, friendly, explanations of work very complete
Erika
04/22/19
Verified Customer
Very good service
Angela
04/03/19
Verified Customer
Everything was done in a timely manner, everyone is helpful. David tells you what is wrong with your car and gives the best solutions.
Reply from Universal Auto Center
by universalautocenter, May 19, 2019

Thank you Angela for letting us work on your Jeep.

Steve
04/15/19
Verified Customer
The experience we had at Universal Auto Center was like non other we've had. They really have the 'Cadillac' approach to customer connection and gaining trust mastered. It's been a week since our vehicle was serviced and so far working great!
Reply from Universal Auto Center
by universalautocenter, May 19, 2019

Steve,
Thank you for your time.
Love the 1930 license plate. Hope your Chevy Tahoe is running well.

Sheri
04/08/19
Verified Customer
David and his staff are wonderful. They always are helpful and help keep me on the road with my car.
Dainalamay
04/01/19
Verified Customer
Great communication but was missing parts and car won't start 90% of the time and have requested they set up somewhere for it to get looked at (clutch was fixed and now it will only start if I push the clutch in 1/2 way and slowly all the way in or not at all and warning message says push clutch in when start engine) but no appointment has been made for me to have it looked at.
Reply from Universal Auto Center
by universalautocenter, April 16, 2019

Daina,
We truly apologize for this inconvenience, I have tried calling you multiple times with no avail.
I have spoken to your husband several times and has told me you are in a very remote spot and barely have any phone signal in your location. We both believe you have a bad/weak battery causing your car not to start. I have looked around your general demographic and found an authorized shop to help you. I will continue to reach out to you in hope to have some success. As always feel free to contact me at your leisure.
David

Julie
03/08/19
Verified Customer
Universal auto care is the only place I will take my car for service. They always do an excellent job. They are reliable, professional, and I trust them to tell me what s wrong with my car and to fix it. There are not additional services or charges. David is my go to for anything related to all of our family cars.
Eleana
03/25/19
Verified Customer
Everything that was done on my car was done in a timely and professional manner. Pricing was affordable and the staff was very helpful and patient.
Reply from Universal Auto Center
by universalautocenter, April 16, 2019

Thank you for letting us work on your Dodge Challenger.

Yuly
01/04/19
Verified Customer
Clean place, friendly staff, very honestly and professional
Reply from Universal Auto Center
by universalautocenter, April 16, 2019

Yuly,
Thank you for your business
Your Honda Accord is very well kept

Sherri
03/20/19
Verified Customer
Very friendly, works with you in making decisions in dealing with older model cars
Reply from Universal Auto Center
by universalautocenter, April 16, 2019

Sherry,
Thanks for letting us work on your car, your satisfaction is our top priority whether you have a new car or old one. You do a great job in maintaining your vehicle.

Britney
03/21/19
Verified Customer
UAC is so amazing! I love that they show pictures of the recommended work that needs to be done so I know they are being honest with me. The staff is so warm and friendly. I ll definitely be bringing my car here from now on for all mechanical work!
Reply from Universal Auto Center
by universalautocenter, April 16, 2019

Britney,
Thank you for letting us work on your Honda Accord, you do a great job and follow recommended services very well. Your Honda will last you a long time.

Louis
03/20/19
Verified Customer
Great service as always.
Reply from Universal Auto Center
by universalautocenter, April 02, 2019

Mr. COCO,
Thank you for trusting us with your family's vehicles for years.

Marston
03/17/19
Verified Customer
My past experience in the shop was great. Had no issues and they took care of everything properly and efficiently.
Reply from Universal Auto Center
by universalautocenter, April 02, 2019

Thank you for trusting us with your Kia.

RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
95
Tools & Equipment
100
Customer Service
92
Customer Amenities
95
Universal Auto Center was established in 2000 and has been providing Houston and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light and computer diagnosis and repairs, state safety and emission repairs and testing, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “honest”, “knowledgeable”, “caring”, “professional”, and “courteous”. A local shuttle service, loaner cars, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Whatever your vehicle maintenance requires, come see us at Universal Auto Center today! From Brakes to transmission to engine work, we are your TRUE one stop auto repair shop in Woodlake and Galleria. We provide trustworthy, fast, reliable, and quality work at the right price. Don’t just pass through; come see us for any of your auto repair needs.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
  • iATN
Map
Get Directions to Universal Auto Center
What verified customers have to say about Universal Auto Center
Would recommend to a friend
94%
Car was ready when promised
88%
Did not feel sales pressure
94%
Car was fixed correctly the first time
90%
Customer was treated respectfully
98%
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