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Universal Auto Center

RepairPal Certified Shop in Houston

Universal Auto Center

102 Verified Reviews
(832) 906-3530
3802 Waldo St
Houston, TX 77063 USA
"They were great! Worked me in with no appointment. The staff was courteous, professional and knowledgeable."
— Monica, a Verified Customer
Hours
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 2:00pm
Auto Repair Experience
  • David Rojas, Manager
  • Established 2000
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 86 Years of Car Repair Experience
Universal Auto Center Reviews
102 Ratings
Displaying 1 - 15 of 102reviews
Maggie
08/18/19
Verified Customer
Repairs took a little longer than expected due to the technician discovering unexpected issues....holes in my radiator. Everything was taken care of, and I was on my way. Would highly recommend this shop to anyone.
Reply from Universal Auto Center
by universalautocenter, August 28, 2019

Ms. Maggie,
As always thank you so much for your loyalty and commitment. We're happy to maintain and keep your Lexus In top notch.

Raymond
08/09/19
Verified Customer
Have me. Full eval n explanation
Reply from Universal Auto Center
by universalautocenter, August 28, 2019

Mr. Raymond.
Thank you so much for your 5 Star review. It was our pleasure to work on your fairly new Honda Odyssey. We will see you next time for your 30K preventive Maintenance Interval.

Marden
06/27/19
Verified Customer
Very informative and nice friendly service!!
Reply from Universal Auto Center
by universalautocenter, August 02, 2019

Mr. Marden,
Thank you for trusting us with your BMW And Subaru, We are happy to know you are satisfied with your services.
Thank you again.

Jorge
07/15/19
Verified Customer
Norma provided excellent customer service! The technician gave me a thorough explanation of my van's A/C problem, detailing the work that needed to be done, and got the job done as promised!
Reply from Universal Auto Center
by universalautocenter, August 02, 2019

Jorge,
Thank you so much for your time and the 5 Star review. We were happy to get your AC Fixed on your wife's Dodge Grand Caravan.

Daniel
07/12/19
Verified Customer
I go to Universal because I trust the mechanics. They advise me on what is needed. That s why I took a vehicle that I was planning to purchase so that they could give me an honest assessment. They prevented me from making a mistake by doing a through inspection.
Reply from Universal Auto Center
by universalautocenter, August 02, 2019

Daniel,
Thank you for your 5 Star Review. We understand how important it is to purchase a good used vehicle. So glad we helped you diagnose that vehicle before you purchased it. I know it would have costed you a lot of money to get it back to standards.
Thank you again for your time.

Tim
06/20/19
Verified Customer
Management took care of all my concerns.
Reply from Universal Auto Center
by universalautocenter, July 13, 2019

Tim,
As Always thank you for taking your time and trusting us with all your Vehicles.
Thank you for sending your family over.
Hope your Aunt is happy with her Volvo Repairs.
Blessings.

Ramin
06/16/19
Verified Customer
Very reasonable price and good service. Great alternative to higher priced dealers.
Reply from Universal Auto Center
by universalautocenter, July 13, 2019

Mr. Ramin,
Thank you for taking your time in giving us a 4.5 Star review. Please let us know what it will take to get 5.
It was a pleasure meeting you and your Honda Accord.
Thanks Again

Shanel
06/09/19
Verified Customer
Everything was explained and the customer service was excellent! Thank you!
Reply from Universal Auto Center
by universalautocenter, June 24, 2019

Shanel,
Thank you so much for letting us fix your Check Engine light on your Ford Escape. Looking forward on maintaining your Ford.

Fernando
06/07/19
Verified Customer
Great work.
Reply from Universal Auto Center
by universalautocenter, June 24, 2019

Fernando,
The Cupcakes were great...
Thank you for letting us work Fix your AC On your Ford Transit.

Latoya
05/31/19
Verified Customer
They did a good job of telling me what was wrong with my car
Reply from Universal Auto Center
by universalautocenter, June 24, 2019

Latoya,
It was a pleasure meeting you and your GMC Terrain. Most importantly we were able to fix your Check engine light under warranty, See you next time.
Thank you

Lauren
05/31/19
Verified Customer
Universal auto provides excellent quality service and personalized customer care. David takes
Reply from Universal Auto Center
by universalautocenter, June 24, 2019

Lauren,
Thank you for Letting us work on Moms Ford Escape.
Glad we were able to get her going.
See you next time.

Denise
05/30/19
Verified Customer
Provided clear understanding of service required.
Reply from Universal Auto Center
by universalautocenter, June 24, 2019

Denise,
We really appreciate the 4.5 Star Review, Please tell us what it would take to get to 5.
It was a pleasure meeting you and Your Chevy Truck, which is in immaculate shape.
looking forward for future repairs.
Thank you for your time

Keith
05/13/19
Verified Customer
Great staff and mechanics went out of their way to help until David took over. David was very accommodating and did what he said he would do.
Reply from Universal Auto Center
by universalautocenter, June 24, 2019

Keith,
Thank you for your 5 Star review, We're glad we were able to meet your expectations and more importantly you are satisfied with your repairs. Your Nissan Titan Was a Project i personally wanted to get involved with. I'm glad our staff went out of their way to help.
See you next time.
David

Adrian
05/08/19
Verified Customer
Truly a wonderful experience with David Rojas and his staff. My car was repaired and returned promptly and the car is running very well. Great value for all the extra time & attention this shop offered and completed.
Reply from Universal Auto Center
by universalautocenter, June 04, 2019

Thank you Adrian for your time.
We will see you next time to fix the water pump on your chevy impala.

Craig
05/07/19
Verified Customer
Staff was great. They new every customer that came in which means the customers were return customers.
Reply from Universal Auto Center
by universalautocenter, June 04, 2019

Mr. Craig,
It was a pleasure meeting you and your Chevy Suburban for the first time, Please consider us for your future services.
Thank you.

RepairPal Scorecard
94
Overall Quality Score
24-month / 24,000-mile warranty
Technical Ability
95
Tools & Equipment
100
Customer Service
92
Customer Amenities
95
Universal Auto Center was established in 2000 and has been providing Houston and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light and computer diagnosis and repairs, state safety and emission repairs and testing, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “honest”, “knowledgeable”, “caring”, “professional”, and “courteous”. A local shuttle service, loaner cars, rental cars, early bird drop off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Whatever your vehicle maintenance requires, come see us at Universal Auto Center today! From Brakes to transmission to engine work, we are your TRUE one stop auto repair shop in Woodlake and Galleria. We provide trustworthy, fast, reliable, and quality work at the right price. Don’t just pass through; come see us for any of your auto repair needs.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Collision Repair & Paint
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belt
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • Car Delivery
  • Car Pickup/Dropoff
  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
  • iATN
Map
Get Directions to Universal Auto Center
What verified customers have to say about Universal Auto Center
Would recommend to a friend
91%
Car was ready when promised
87%
Did not feel sales pressure
95%
Car was fixed correctly the first time
89%
Customer was treated respectfully
98%
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