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Lex Brodie's Tire, Brake & Service Company - Honolulu

(808) 670-1157
49 Verified Reviews

HOURS
09:00
16:00
http://purl.org/goodrelations/v1#Sunday
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
9:00am to 4:00pm
M-M
7:00am to 6:00pm
T
Closed
W-F
7:00am to 6:00pm
S
7:00am to 5:00pm

ADDRESS

701 Queen St
Honolulu, HI 96813 USA

AUTO REPAIR EXPERIENCE

  • Gerard Ahquin, Manager
  • Established 2006
  • 4 Auto Repair Mechanics on Staff
  • 4 ASE Certified Auto Technicians
  • 51 Years of Car Repair Experience

Lex Brodie's Tire, Brake & Service Company - Honolulu Reviews

OVERALL RATING

49 Verified Reviews
5 stars
(32)
4 stars
(12)
3 stars
(3)
2 stars
(2)
1 star
(0)
by - Verified Customer May 30, 2017

Although I had to wait a long time with a reservation the service is always wonderful here.

by - Verified Customer May 30, 2017

Very busy shop, go early or be prepared to wait.

by - Verified Customer May 30, 2017

Friendly staff :)

by - Verified Customer May 29, 2017

I purchased tires at your Honolulu location and was very satisfied with how I was treated by your employees. I will recommend your company to my family and friends.

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by - Verified Customer May 29, 2017

Good tire replacement service.

by - Verified Customer May 29, 2017

Great service as usual! They always acknowledge you when you are waiting even when they are super busy.

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by - Verified Customer May 29, 2017

Reliable.

by - Verified Customer May 29, 2017

Service was really quick (w/ in 2 hours, my flat tire was patched and ready for pick up). Customer service was great! The gentleman who helped out at check-in was very helpful and pleasant to deal with, as was the young lady who assisted me with making payment once my vehicle was ready.

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by - Verified Customer May 29, 2017

Great.

by - Verified Customer May 29, 2017

Got all four new tires at a great price and done in less than 4 hours. Awesome.

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by - Verified Customer May 29, 2017

Fast, efficient, nice to talk with, right to the point.

by - Verified Customer May 29, 2017

Made an appointment and didn't have to wait.

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by - Verified Customer May 29, 2017

People are responsive and service is top notch.

by - Verified Customer May 29, 2017

Friendly.

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by - Verified Customer May 28, 2017

It was a holiday and they were open.

by - Verified Customer May 28, 2017

Always great customer service. the technician who took care of our car also noticed our safety check had expired and saved us a lot of time and hassle by notifying us and doing the safety check. Also, I always appreciate the fact that when we step onto your property someone greets us and/or at least acknowledges us.

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by - Verified Customer May 28, 2017

No complaints.

by - Verified Customer May 28, 2017

The employees were very friendly.

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by - Verified Customer May 28, 2017

Took care of everything and answered all questions.

by - Verified Customer May 26, 2017

Went to get a refund for work done. Parts installed were not compatible with my car. Spoke with a manager before I came down to get the refund. After a quick verification by the assistant manager, I received my refund no problem.

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by - Verified Customer May 26, 2017

Professional, polite. Fixed the problem.

by - Verified Customer May 26, 2017

Good service, but car was not ready at time promised.

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by - Verified Customer May 26, 2017

Good service.

by - Verified Customer May 26, 2017

I had a safety check done. Workers were courteous and very efficient.

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by - Verified Customer May 25, 2017

Helpful. Great service, as usual.

by - Verified Customer May 25, 2017

Pretty good.

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by - Verified Customer May 25, 2017

Quick service.

by - Verified Customer May 25, 2017

Made an appointment for 4 tire change. Got there 15 min. early & informed will take about 2.5-3 hours or earlier to be done. Waited in Waiting Room. Noted didn't start working on the car until 2 hours later. Meanwhile, people who came in after me in the Waiting Room, had their cars done & left. Did good job but service time sucks. What's the good of making an appointment with a 2 hour wait time before working on car which took about 1-1.5 hours?

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by - Verified Customer May 25, 2017

Great customers service.

by - Verified Customer May 24, 2017

The check in people were very nice and helpful.

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by - Verified Customer May 23, 2017

Went in on Saturday to get two new tires. Cooper checked to make sure they had the size I needed in stock and held them for me. It was a busy afternoon, so I told him I would be back the next day before their 9:00 opening. I was, he had my new tires put on, and I waited the hour and a half in their comfortable waiting room. Because of their Rewards program, I will be earning a $25 gift card for my purchase. The only disappointment was that my Safety Check could not be done at the same time and I had to go elsewhere for my 7 month overdue check.

by - Verified Customer May 23, 2017

Customer service was great.

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by - Verified Customer May 23, 2017

I was on vacation and my house sitter came in for a new battery. He was very pleased with service.

by - Verified Customer May 23, 2017

Great service.

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by - Verified Customer May 23, 2017

Excellent efficient service.

by - Verified Customer May 23, 2017

Great customer service and FAST.

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by - Verified Customer May 22, 2017

Coop helped me get started on changing my rear brakes. The shop completed the task fast!

by - Verified Customer May 22, 2017

Excellent.

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by - Verified Customer May 22, 2017

Friendly and helpful staff.

by - Verified Customer May 22, 2017

Really good service with the staff.

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by - Verified Customer May 22, 2017

Excellent service, reasonable prices, reasonable waiting time.

by - Verified Customer May 22, 2017

Lex Brodie's has always been an excellent place, and my recent visit was similar to my expectations. Excellent.

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by - Verified Customer May 22, 2017

Great customer service from Maele Otis. She went above and beyond to assist and get my truck in good working order. Work done on my truck was amazing and I enjoyed how easy going and respectful the staff treated myself. I am a Lex Brodie's customer for life because of Maele Otis! Mahalo.

by - Verified Customer May 22, 2017

Very professional. Let me know when my car was to be ready, which was reasonable especially since I didn't have an appointment! Employees seem to like their jobs and their co-workers.

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by - Verified Customer May 21, 2017

Refusal to honor advertised prices when there were no exclusions listed on the signage.

by - Verified Customer May 21, 2017

Good friendly service. Made an appointment and they were ready. Finished on time and kept me informed of progress.

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by - Verified Customer May 21, 2017

Although the wait time was long, they made sure that the job was done right.. very nice tires..

by - Verified Customer May 21, 2017

Always friendly and fast.

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RepairPal Scorecard
92
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
96
TOOLS & EQUIPMENT
90
CUSTOMER SERVICE
94
CUSTOMER AMENITIES
98

The Honolulu location of Lex Brodie's Tire, Brake & Service has been serving the local community since 2006. This RepairPal Certified shop features an experienced team led by an ASE certified Master Technician. Repairs performed here can range from minor and major mechanical repairs, to check engine light diagnosis and repairs, to tires and wheel alignment, as well as your scheduled maintenance needs. All this work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “helpful”, “reliable”, “friendly”, and “professional”. A local shuttle service, rental cars, early bird drop off, Saturday & Sunday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
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AMENITIES

  • Early Bird Dropoff
  • Open Saturday
  • Open Weekends
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • NAPA

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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