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Village Repair

(508) 503-1839
113 Verified Reviews
dumas.ted@gmail.com

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-Th
7:00am to 6:00pm
F
7:00am to 5:00pm
S
Closed

ADDRESS

94 Reservoir St
Holden, MA 01520 USA

AUTO REPAIR EXPERIENCE

  • Theodore Dumas, Owner
  • Established 1983
  • 4 Auto Repair Mechanics on Staff
  • 75 Years of Car Repair Experience

Village Repair Reviews

OVERALL RATING

113 Verified Reviews
5 stars
(97)
4 stars
(13)
3 stars
(2)
2 stars
(0)
1 star
(1)
by - Verified Customer January 09, 2018

Excellent prompt service... thanks!

by - Verified Customer January 08, 2018

Very courteous staff however it is pricey. Might as well go to the dealer.

by - Verified Customer January 06, 2018

I having been going to Village Repair for a number of years with several different vehicles. The service is always good, reliable, fair, and dependable.

by - Verified Customer December 27, 2017

Friendly service, and provided a ride to home and back after repair was completed. Love this place!

by - Verified Customer December 25, 2017

Just wish they would call when car is ready so I don't have to bother them.

by - Verified Customer December 19, 2017

Great customer service. Quick and efficient work.

by - Verified Customer December 17, 2017

I appreciate the fact I can always trust Ted to give me good advice.

by - Verified Customer December 06, 2017

GREAT WORK, UNDER BUDGET, AND DONE QUICKLY!

by - Verified Customer December 05, 2017

Using village over 10 years and never disappointed

by - Verified Customer December 05, 2017

Great experience!

by - Verified Customer December 04, 2017

Great experience.

by - Verified Customer November 26, 2017

Very reasonable prices. Very considerate/caring
Would 'highly' recommend them to others

by - Verified Customer November 20, 2017

Very satisfied

by - Verified Customer November 19, 2017

As always, quality maintenance done in a timely way. Most importantly, a trusted and reliable service provider!

by - Verified Customer November 13, 2017

Rick was great from the first email I sent until I walked out the door after service! Friendly, professional and helpful from start to finish!

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary
by - Verified Customer November 12, 2017

No problems

by - Verified Customer October 30, 2017

Professional - courteous - have
confidence in work performed. - all services
contributed to a positive experience

by - Verified Customer October 25, 2017

Very pleased.

by - Verified Customer October 24, 2017

Honest shop with reasonable prices. Village Repair as earned my trust.

by - Verified Customer October 22, 2017

Friendly, fast, good work.

by - Verified Customer October 21, 2017

Very satisfied with work.

by - Verified Customer October 05, 2017

Excellent and courteous

by - Verified Customer October 04, 2017

Quick, courteous service.

by - Verified Customer October 04, 2017

Best shop!

by - Verified Customer September 25, 2017

always receive honest and fair service

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary
by - Verified Customer September 10, 2017

I will be back!

by - Verified Customer September 10, 2017

Village Repair continues to be my go-to garage.

by - Verified Customer September 05, 2017

Oil change was performed as scheduled.

by - Verified Customer September 04, 2017

always top shelf

by - Verified Customer September 04, 2017

I always have a good experience st Village Repair. I wouldn't go anywhere else.

by - Verified Customer September 03, 2017

Reliable, fair & honest. Highly recommend this shop

by - Verified Customer August 26, 2017

Great repair shop, great staff repairing my 2011 GMC SUV air condition.

by - Verified Customer August 21, 2017

Village repair has always done an excellent job!!

by - Verified Customer August 20, 2017

Service was promptly begun and finished. Extra time was paid to the car by the service adviser to answer my questions.

by - Verified Customer August 15, 2017

As usual, the team at Village repair were courteous and efficient. Would not take my car anywhere else!

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary
by - Verified Customer August 02, 2017

I have used Village Repair for the last 5 years. We have one British built car, and a Ford hybrid. The service has been exceptional on both cars. Safety is their utmost concern and as a woman they never treat me like an idiot or a child. Everything is fully explained, without talking down to me, a fair and cohesive array of choices are laid before me, and the mechanic and I make the choices best for my family, our safety, and my wallet. I would recommend Village Repair in Holden, MA to anyone!

by - Verified Customer July 23, 2017

Outstanding service for a reasonable price.

by - Verified Customer July 08, 2017

One thing I was not happy with was I asked that they check the air conditioner. He never called to say they were flushing it and how much it costs. I was so surprised at the amount.

by - Verified Customer June 26, 2017

Job well done, professional and accommodating.

by - Verified Customer June 21, 2017

The best, fairest, and most honest shop around!

by - Verified Customer June 19, 2017

I feel that I am always treated in a professional manner where my concerns are addressed in the best way possible.

by - Verified Customer June 14, 2017

Wonderful service as always.

by - Verified Customer June 13, 2017

We've been a loyal customer for many years and are so grateful to have a repair shop that we can always rely on and trust to not take advantage of us.

by - Verified Customer June 13, 2017

When I got my car inspected, I was told I needed new struts and they'd be between $600-$800, so I decided to come to Village Repair and get a 2nd opinion. They told me that eventually I'd need them, but it wasn't an emergency. Since I'm out of work right now, I decided to wait. I will go back to Village Repair because they were honest with me. I appreciate that.

by - Verified Customer June 11, 2017

I needed a new starter. The one they put in is faulty, and instead of replacing it I have to wait until the car dies again. Not fair.

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary
by - Verified Customer June 10, 2017

Professional. advised on problems, were precise and understandable.

by - Verified Customer June 06, 2017

Respectful and kind service. Quick also.

by - Verified Customer June 03, 2017

I have always been treated with respect. I am listened to and never treated badly. If I give a description of a noise or other symptom they check it.

by - Verified Customer May 29, 2017

Excellent work and great customer service.

by - Verified Customer May 29, 2017

Great owner.

by - Verified Customer May 28, 2017

Great job, thank you! Its a Jeep 'will' be-back.

by - Verified Customer May 28, 2017

As always, fast, professional and courteous. Thanks!

by - Verified Customer May 24, 2017

Same as always----great!

by - Verified Customer May 24, 2017

Very helpful and nice

by - Verified Customer May 24, 2017

I've been a customer for years and have always received excellent service for a fair price. They are more than accommodating!

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary
by - Verified Customer May 24, 2017

Excellent service and repair.

by - Verified Customer May 24, 2017

Village Repair is always flexible with appointments and provides excellent customer service.

by - Verified Customer May 23, 2017

I was told it would be looked at most likely in the late afternoon, but was done much earlier than that. Much to my surprise and gratefulness.

by - Verified Customer May 23, 2017

Village Repair has serviced our cars for over 20 years. We feel fortunate to have such trustworthy and quality professionals maintaining our cars.

by - Verified Customer May 22, 2017

I have been going here for years and very satisfied with them.

by - Verified Customer May 22, 2017

Friendly staff, good work, fair prices. Great experience. Thank you!

by - Verified Customer May 17, 2017

We trust Ted with our cars.

by - Verified Customer May 15, 2017

Love Village repair. I've referred several people. I trust Ted and Rick completely. They are always willing to help even when I drop in with an issue and without an appt. I wouldn't go anywhere else!!

by - Verified Customer May 14, 2017

I am always assured that my vehicle is maintained satisfactorily and I am not charged for things I do not need. I am very happy with the trustworthiness.

by - Verified Customer May 09, 2017

The guys are always pleasant, fair, and get the job done.

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary
by - Verified Customer May 01, 2017

Trusted mechanic with long track record of excellent service.

by - Verified Customer April 24, 2017

Fast and friendly service. I always feel treated fairly and given good advice.

by - Verified Customer April 22, 2017

Highly recommended!

by - Verified Customer April 17, 2017

Very dependable and excellent service.

by - Verified Customer April 15, 2017

Always good service at Village Repair. Highly recommended.

by - Verified Customer April 11, 2017

Village Repair always does a great job. I'm very grateful that I could get a ride from someone at the garage to pick up my car. That makes it easier for me to have repair work done there. Staff is always very friendly and courteous!

by - Verified Customer April 10, 2017

Nice.

by - Verified Customer April 10, 2017

Always quick, friendly, do great work - I recommend your garage to anyone who asks!

by - Verified Customer April 08, 2017

Great.

by - Verified Customer April 05, 2017

Good quick service.

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary
by - Verified Customer April 04, 2017

They send coupons in the mail. Good savings.
Great service.

by - Verified Customer April 04, 2017

I always have a great experience at this shop!

by - Verified Customer April 03, 2017

I would go back for all repairs needed. No pressure to do anything other than what I requested.

by - Verified Customer April 02, 2017

Nice job.

by - Verified Customer April 02, 2017

On time!

by - Verified Customer April 02, 2017

The work was done very well and they were professional.

by - Verified Customer April 01, 2017

Great service every time.

by - Verified Customer March 25, 2017

Fast , friendly service .

by - Verified Customer March 13, 2017

I have been with Village Repair since they opened. They ALWAYS do the job right and I've never had to return for the same problem. They are totally trustworthy!!

by - Verified Customer March 08, 2017

Great job.

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary
by - Verified Customer February 27, 2017

I was very satisfied with my experience with Village Repair.

by - Verified Customer February 24, 2015

They are very good. Pricing, customer service, quality, timing. My car was broken, I brought it in and they fixed it.

by - Verified Customer February 23, 2015

They are very professional, they are very competent with the work they do.

by - Verified Customer February 23, 2015

They had great customer service. The owner is right there and taking care of everything. I've been going there for 15 years.

by - Verified Customer February 23, 2015

They are fair, quick and good honest people.

by - Verified Customer February 20, 2015

They know what they are doing. They are very accommodating, and the work gets done correctly. If you have a problem, they usually get it done quickly and try to help you out.

by - Verified Customer February 20, 2015

They are a very friendly service. Reputable, good reputation. Knowledgeable staff.

by February 19, 2015

They do the things I ask them to and at a fair price. What I would expect to pay, I was satisfied with the price.

by - Verified Customer February 19, 2015

I have been going there for a number of years getting good service, happy employees and quick repair work that keeps me coming back.They are prompt, on time with no problems and when they fix it they fix it right so that I don't have to go back. We are very happy and like the owner Ted and we will continue to go back to them and recommend them.

by - Verified Customer February 19, 2015

I felt he was very honest when I dropped off my vehicle and he was very reasonably priced. He made me feel comfortable going to him.

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary
by February 19, 2015

The shop is good. We are family friends with the owner, I use to play baseball with his son. His services are a little expensive, but if I knew someone needing a repair I would recommend them to Village Repair. If it was a small thing like an oil change, brake flushes, things in that nature, I would go somewhere else.

by - Verified Customer February 19, 2015

They don't push unnecessary repairs, they're reasonable, trustworthy and convenient.

by - Verified Customer February 18, 2015

We have been very happy with the service. We go in, Ted provides great service and is attentive. We are very confident in how he treats his customers and won't have problems. We have been referring other people and they have been going to the shop.

by - Verified Customer February 17, 2015

They do a good job on the car, I trust them. I have went there for a few years. The owner is very personable. I have been happy with all the work they have done on my vehicles.

by - Verified Customer February 15, 2015

They have done a really good job, very customer friendly. I like the owner, he's a nice guy.

by - Verified Customer February 14, 2015

I think they do really good work. My wife has had some brake issues after a repair so sometimes the quality of the parts they use might not be the best. Otherwise they are great.

by February 14, 2015

They do good quality work and it's a fast turn around. They have reasonable prices.

by February 13, 2015

They have always given us excellent service. They have gone out of their way to help us when our car has broken down. They only fix the things that need to be fixed. They have always been completely honest.

by February 13, 2015

We always get really good service. They are very nice people. It is a very good price. When you call, they always take you right away. I like the people.

by - Verified Customer February 12, 2015

I have been going to them for 20 years and getting great service. My vehicle runs beautiful, he gives good advice with what repairs need to be repaired and when. He provides fair quotes and even pointed out a repair that was needed and he told me where to go with the TSB technical service and it would be for free.

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary
by February 12, 2015

I have gone there for years. Everything they have done has been good. I also like the people that work there, they are very helpful and polite. When they are fixing my car, they give me a ride home and pick me back up when my car is ready. I think they provide a wonderful service for an older person.

by - Verified Customer February 12, 2015

They are trustworthy ans do a good job. They gave me the correct price and I feel like I can trust them.

by - Verified Customer February 10, 2015

They have excellent mechanics and the people that work there know what they are doing.

by - Verified Customer February 10, 2015

He is kind, fast, and has a good price. He goes to our church.

by February 07, 2015

Their customer service is fabulous, they have always been there when I needed them and their pricing is good.

by - Verified Customer February 06, 2015

They are a very reputable firm that does good work and stands by their work. They are very personable. They will send you in the correct direction and will make valid recommendations. They will not sell you anything if you don't need it.

2 verified customers did not leave comments but provided these ratings:
by Anastasios, Gary

RepairPal Scorecard
94
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
98
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
93

Village Repair has been serving the community of Holden since 1983. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “professional”, “honest”, “accommodating”, “helpful”, and “attentive”. This location features a team of automotive professionals whose commitment to ongoing training and investment in tools and equipment make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, check engine light diagnoses and repairs, to emissions testing, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
+ More

AMENITIES

  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • iATN

MESSAGE FROM THE SHOP

Top quality repair for cars and trucks in the Wachusett area since 1983. We have proudly served Holden, Princeton, Paxton, Rutland, and Sterling.

We are known for our personalized customer service and honesty, as well as, proud of our A+ rating with the BBB. Our customers satisfaction is a priority for us at Village Repair.

We offer Tow services, 24/7, 365 days a year. We work on the following auto-repair services:

- Air Conditioning & Heating
- Alignments
- Auto Radiator
- Brake Repair
- Diagnostic Services
- Exhaust Systems
- Maintenance Check Ups
- Oil & Fluid Changes
- Suspension Repairs
- Tires

MAKES WE SERVE

  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to Village Repair