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Lake City Auto Care

RepairPal Certified Shop
Lake City Auto Care
41 Verified Reviews
Lake City Auto Care
41 Verified Reviews
(208) 273-9228
9880 N Atlas Rd
Hayden, ID 83835 USA
Hours
08:00
17:00
http://purl.org/goodrelations/v1#Monday
08:00
17:00
http://purl.org/goodrelations/v1#Tuesday
08:00
17:00
http://purl.org/goodrelations/v1#Wednesday
08:00
17:00
http://purl.org/goodrelations/v1#Thursday
08:00
17:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:00pm
S
Closed
Auto Repair Experience
  • Ben Prickett, Owner
  • Established 2014
  • 5 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 109 Years of Car Repair Experience

Lake City Auto Care Reviews

Overall Rating

41 Verified Reviews
5 stars
(25)
4 stars
(8)
3 stars
(1)
2 stars
(0)
1 star
(7)
by - Verified Customer May 14, 2018

Car was running when I dropped it off, not running when I picked up, had to be towed off. Quoted $470 for a job that cost $320 at the dealer. Suggested over $3000 in additional repairs.

by - Verified Customer May 07, 2018

The 1st gear box was very poor quality. The 2nd works well, however I was charged for the labor to make it right.

by - Verified Customer May 04, 2018

Had my name wrong phone # wrong and did not perform the work that was asked for

by - Verified Customer April 30, 2018

We have always been treated fairly, and with respect.

by - Verified Customer April 28, 2018

As an elderly female, I felt I could trust them, which is very important to me. They were honest, respected me and I was comfortable with them.

by - Verified Customer April 18, 2018

Best experience at an auto shop!

by - Verified Customer April 13, 2018

Thanks Ben and Staff. Your shop presents itself well.

by - Verified Customer April 06, 2018

My car is running good. Good people

by - Verified Customer April 06, 2018

I had brake work done that was expensive no matter where I went. But LakeCity gave me options for parts and a fair estimate. While under my truck they checked for upkeep and gave an estimate for future service needs. I felt they cared about my vehicle as much as I did and I value that. Trust and car repair have not always been compatible in my experience. My visit went a long way to change that.

by - Verified Customer March 28, 2018

Good 1st experience with thrm

by - Verified Customer March 27, 2018

Appreciate the honesty

by - Verified Customer March 26, 2018

Great, as always.

by - Verified Customer March 23, 2018

They did a great job finding what the issue was. They could had made it a bigger ordeal but they found it fixed it and got me on my way.
Would highly recommend them.

by - Verified Customer March 20, 2018

This was the first time I have had work done at this shop and the person assisting me was very helpful. Thank you!

by - Verified Customer March 15, 2018

The guys kept me up to date on the issue with my Truck the whole time. They also completed a complicated repair much quicker than I had anticipated. Will use this shop again for future repairs.

1 verified customer did not leave comments but provided this rating:
by George
by - Verified Customer March 07, 2018

Lake City did an awesome job. Everyone was very friendly and professional. My 4x4 was finished when promised and the price was very fair. I will be taking my other vehicles to Lake City for service.

by - Verified Customer March 07, 2018

Great service! Great people!

by - Verified Customer February 23, 2018

Great work, performed quickly! Thank you!

by - Verified Customer February 23, 2018

This is my new mechanic because of the wonderful experience I received on my first visit.

by - Verified Customer February 13, 2018

It has always been a very good experience.

by - Verified Customer January 25, 2018

Had the oil changed. Having a new car with synthetic oil made me feel like I paid a lot, but after researching, I think I got a fair deal. Nice staff and I would check in with them if I needed repairs.

by - Verified Customer January 23, 2018

Simply amazing.

by - Verified Customer January 11, 2018

I sent in a friend and the work done was very poor.

by - Verified Customer January 11, 2018

Quality customer service. Very pleased with dealing with them and would definitely recommend them to others.

by - Verified Customer January 03, 2018

I called. Asked about free estimates, was told yes. Told them I would have them diagnose then fix myself at my shop. Once they diagnosed my truck with a bunch if the same 'potential' issues I was trying to avoid guessing on I went to pick up my truck. They charged me 50 dollars for a diagnostic and said it's only free if they do the repairs. Makes sense however when I asked about it I was told otherwise and when I called them out about it they just laughed about the sneakiness. I made myself very clear on what I was trying to do. Lost my business for life.

Reply from Lake City Auto Care – by LakeCityBen April 17, 2018

We had some confusion with a new service advisor and apologize about being told we do free estimates, we do not. That being said you essentially wanted free access to our thousands of dollars of diagnostic equipment and years of experience, so you could then repair your vehicle yourself. You then are stating that we didn't have the answers you wanted and wanted us to continue with find the problem; at no charge to you, again so you could repair the vehicle yourself. This is a "for profit" company with employees and families who need food to eat. We have real costs to pay for, taxes, insurance, equipment, utilities. If everyone came in here and asked us to do everything for free we would be out of business in about 30 days.

1 verified customer did not leave comments but provided this rating:
by George
by - Verified Customer December 20, 2017

Overall satisfied with the honesty and competence of the shop.

by - Verified Customer December 04, 2017

Will use them again.

by - Verified Customer November 15, 2017

They have the equipment and skills for motorhomes.

by - Verified Customer November 10, 2017

Everyone is so helpful! I felt perfectly at ease and their work was fantastic. I would definitely go back!

by - Verified Customer October 27, 2017

I never give top ratings because I want people to always strive to do better. But this is our go-to shop.

by - Verified Customer October 17, 2017

Everyone there is always friendly, respectful, helpful, and my experience has always been positive.

by - Verified Customer October 02, 2017

Lake City is the best. Very trustworthy. I would not hesitate to recommend them for anyone's repair needs.

by - Verified Customer July 21, 2017

I think this company is well named; Lake City Auto 'CARE.' I had a great sense that they cared about my vehicle and about me.

by - Verified Customer July 19, 2017

Thanks.

by - Verified Customer July 18, 2017

Great experience. Recommend them highly.

1 verified customer did not leave comments but provided this rating:
by George
by - Verified Customer July 05, 2017

They have the best transmission shop in the area!

by - Verified Customer July 05, 2017

Good folks, and will take care of you.. period.

by - Verified Customer May 31, 2017

Very easy to work with, nice guys.

by - Verified Customer May 19, 2017

Took my truck in after noticing coolant in and around the engine. Drive by everyday for two weeks and the truck never moved yet everyday they told me they were looking at it that day. They said they fixed it and was good to go. A week later, the truck died and the head gasket was bad and the engine was gone. It then needed a new engine. I had other vehicles I brought in and except for oil changes, I had to bring the vehicle back each time to be re-fixed

by - Verified Customer April 21, 2017

good nice people

+ Show more reviews
Schedule an Appointment with
Lake City Auto Care
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (208) 273-9228(208) 273-9228

RepairPal Scorecard
91
Overall Quality Score

24
month
Nationwide
warranty
24
month
Local
warranty
Tehnical Ability
94
Tools & Equipment
85
Customer Service
89
Customer Amenities
93

Lake City Auto Care has been serving the community of Hayden and the surrounding area since 2014. During this time they have developed a loyal following of satisfied customers who described this shop to us as "trustworthy”, “friendly”, “respectful”, “amazing” and "awesome". This location features a very experienced team of automotive professionals whose commitment to ongoing training and ASE Certifications ranks with the best. An investment in the necessary tools and diagnostic equipment helps make them capable of repairs ranging from minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.


Details
Message From the Shop

We take a great amount of pride in being the most professional, courteous and competent auto repair shop in the Hayden, CDA, Post Falls and Rathdrum area. The reason our business has lasted so long is because we have one constant goal – providing quality workmanship at an honest price. Our transmission and general repair clients come back to us with all of their auto repair needs because they know that they can expect our very best, every time. We are proud to offer you hassle free, quality care you can always count on.

ATRA members agree to uphold the service and repair definitions outlined in the ATRA bylaws and code of ethics. This means that when you come to our shop, you can feel confident knowing that your vehicle is receiving the same reliable, quality service we have offered North Idaho customers for over 25 years. Our transmission technicians are always polite and courteous in their effort to provide you with the quality of service you want and deserve.

Our primary aim in everything that we do is to provide you with safe, reliable transportation & service that lasts for as long as possible, at the lowest possible cost. We protect your service investment with a 24 month/24,000 mile warranty on all of our services.

You can access the amenities in our comfy waiting area while your repairs are underway. We want you to enjoy your stay so we’ve got luxurious leather sofas, Free WiFi, and a Keurig in our beautiful, climate controlled relaxation station.

Specialities
  • AC/Heating
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
+ More
Amenities
  • AAA Member Discount
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Service Guarantee
  • Shuttle
  • Wireless Internet
+ More
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Affiliations
  • ASA
  • Jasper
  • NAPA
  • WORLDPAC

Map
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Schedule an Appointment with
Lake City Auto Care
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (208) 273-9228(208) 273-9228
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