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Randall's Autohaus

(228) 641-1483
117 Verified Reviews
randallsautohaus@cableone.net

HOURS
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:30pm
S
Closed

ADDRESS

2160 East Pass Rd
Gulfport, MS 39507 USA

AUTO REPAIR EXPERIENCE

  • Randall Field, Owner
  • Established 2000
  • 4 Auto Repair Mechanics on Staff
  • 85 Years of Car Repair Experience

Randall's Autohaus Reviews

OVERALL RATING

117 Verified Reviews
5 stars
(71)
4 stars
(27)
3 stars
(7)
2 stars
(1)
1 star
(11)
by - Verified Customer January 02, 2018

Execellent

by - Verified Customer December 26, 2017

Randall's Autohaus is the best auto repair shop in the entire US!

by - Verified Customer December 21, 2017

I could not be more pleased with the customer service and respect I received at this business.

I received courteous service and the automobile technician performing the work was absolutely excellent.

by - Verified Customer December 21, 2017

Mr. Randy was very great!

by - Verified Customer December 06, 2017

Randy was very helpful and took a look at the car for free (not all shops will do that). We found out exactly what needed fixing and it was done quickly. If I need another repair, I ll be back for sure.

by - Verified Customer November 16, 2017

I only take my car to Randall s.

by - Verified Customer November 16, 2017

Took my car for repair they didn t feel it was worth the money it would take to repair kept my battery took computers out and left them in floorboard cut wires and left them that way
Very disenchanted with them

Reply from Randall's Autohaus – by Randalls December 11, 2017

The crossfire came in with severe water damage to computers. We informed customer about how much it was going to cost , and the customer had it towed without comment.

by - Verified Customer November 15, 2017

very professional

by - Verified Customer November 15, 2017

Staff is great and work done is excellent.

by - Verified Customer November 01, 2017

Their work is always done right the first time.

by - Verified Customer October 31, 2017

The car was never fixed my car there in the shop.for two months and it was doing the same as it was when.I dropped it off for what ever reason he put in.a.new transmission and it'd bad terrible experience

by - Verified Customer October 22, 2017

Great service here for years on my 325

by - Verified Customer October 11, 2017

They are very professional. The shop is clean. The personnel are knowledgeable. I am confident my car is getting treated correctly and so am I.

by - Verified Customer October 08, 2017

thanks you shop., I will continue to have my work done at Randall's!

by - Verified Customer October 08, 2017

I have an expensive complicated car, and I will only let Randall's Autohaus work on it.

2 verified customers did not leave comments but provided these ratings:
by Earl, John
by - Verified Customer September 17, 2017

I'm satisfied

by - Verified Customer September 14, 2017

I have taken my car to this shop twice for the same issue and my car has still not been repaired.

by - Verified Customer September 11, 2017

I have a very expensive Mercedes-Benz and it neede some expensive work, Randall-Autohaus brought my car up to his standard, which gives me piece of mind, which is priceless.

by - Verified Customer September 11, 2017

Great people
Great price

by - Verified Customer August 31, 2017

I appreciate the service I've gotten very much!

by - Verified Customer August 31, 2017

Felt very confident of the fix, look forward to my upcoming work needed

by - Verified Customer August 27, 2017

First time customer... Loved it!! Will use Randall's Autohaus again and highly recommend them to others.

by - Verified Customer August 21, 2017

Very happy feels like family.

by - Verified Customer August 10, 2017

Very professional and courteous

by - Verified Customer August 01, 2017

did a great job!

2 verified customers did not leave comments but provided these ratings:
by Earl, John
by - Verified Customer July 26, 2017

Good Job

by - Verified Customer July 24, 2017

Excellent!

by - Verified Customer July 24, 2017

This shop is expensive compared to the mechanic I normally go to in Starkville, but not as expensive as the Mercedes dealer

by - Verified Customer July 20, 2017

Treated well during the whole experience.

by - Verified Customer July 19, 2017

I brought my car in for 3 things.Instead of focusing on those you did an unordered inspection on other things and charged me out the Ying yang...

by - Verified Customer July 10, 2017

I knew generally what had to be repaired. It was completed in a timely fashion at a reasonable cost to me. I'll return there for any other repair necessities in the future.

by - Verified Customer July 06, 2017

Would definitely recommend to my family and friends that need repairs.

by - Verified Customer July 02, 2017

Excellent, as always.

by - Verified Customer June 21, 2017

Work was performed in a professional manor. Four days later the resistor for the car fan went out again. Found out the at the motor was shorting out the resistor, and had a new motor and resister installed.

by - Verified Customer June 20, 2017

Everyone was very knowledgeable and helpful. My only complaint would be the cost of labor as opposed to the amount of time it took to do the repairs.

2 verified customers did not leave comments but provided these ratings:
by Earl, John
by - Verified Customer June 05, 2017

Randell know his stuff! I asked him to keep my great long may you run BMW running! Thank Randell and staff I'll be back!

by - Verified Customer June 04, 2017

Good.

by - Verified Customer May 25, 2017

Very friendly and down to earth environment, I'm definitely coming back.

by - Verified Customer May 25, 2017

Love the Service!

by - Verified Customer May 21, 2017

Had car towed, they called me and told me what I needed to have done, I gave them the go ahead, that had it fixed ahead of schedule. I really appreciate the quick turnaround time. However I believe you should offer a standard discount for military of at least 10 percent like most repair shops but they did save me 50 dollars on a procedure they didn't have to do.

by - Verified Customer May 21, 2017

Excellent Service!

by - Verified Customer May 21, 2017

I did schedule b on my Mercedes CLK which is half of what it would cost at the dealership.

by - Verified Customer May 17, 2017

Randall's came highly recommend. I was very satisfied with the work preformed.

by - Verified Customer May 16, 2017

I like the fact that they tell me what parts that need to be replaced and inform me of the price before making the change.

by - Verified Customer May 07, 2017

Unable to explain the exact cause of what happened with my car. Totally different than what the codes actually indicated. They were however, very thorough, friendly, and professional. I wouldn't hesitate to take another BMW to them.

2 verified customers did not leave comments but provided these ratings:
by Earl, John
by - Verified Customer May 02, 2017

Took longer than expected.

by - Verified Customer April 04, 2017

It was great services an I will come back for more work...

by - Verified Customer April 03, 2017

Friendly, very professional. Thanks for a great job.

by - Verified Customer March 28, 2017

Knowledgeable team.

by - Verified Customer March 14, 2017

I have no complaints.

by - Verified Customer March 13, 2017

Very friendly staff. They provided me with an estimated time of completion for my repairs and finished it a whole day early. Car drives like new now!

by - Verified Customer March 05, 2017

Everything went well generally speaking. The original problem, occasionally the vehicle no longer shifts, remains.

by - Verified Customer March 02, 2017

Nothing but good things to say. Very knowledgeable and straight forward group.

by - Verified Customer March 01, 2017

Always great service.

by - Verified Customer February 22, 2017

Very satisfied. Fair price. Pleasant staff. Nice waiting room and good coffee.

2 verified customers did not leave comments but provided these ratings:
by Earl, John
by - Verified Customer February 21, 2017

Best repair shop in MS!

by - Verified Customer February 20, 2017

Knowledgeable, courteous and quick!! Thank you

by - Verified Customer February 13, 2017

All Staff friendly, clear on needed work to be completed..Enjoyed the waiting area ( with a sweet calming Dog )
Happy to say I will continue to work with this Auto Full Service Shop

by - Verified Customer February 12, 2017

Very quick timing belt replacement. Randall noticed my air filter was poor quality and got me a better one too for a good price.

Definitely coming back!

by - Verified Customer February 12, 2017

As far as I can tell so far everything seems to be fine.

by - Verified Customer February 09, 2017

Honest & Trustworthy Quality.

by - Verified Customer February 07, 2017

Great.

by - Verified Customer January 24, 2017

I am a repeat customer.

by - Verified Customer January 19, 2017

Wonderful customer service

by - Verified Customer January 10, 2017

Randall's technicians know more than Peak BMW's technicians!

2 verified customers did not leave comments but provided these ratings:
by Earl, John
by - Verified Customer January 08, 2017

professional and thorough

by - Verified Customer January 08, 2017

We spent $4k to $5k to fix and had to have it done again for another $4300 at the dealer. They said it was due to using after market purchased parts? I don't really know what to do about it. The Malfunction light never went off after fixing the parts and then replacing all the tires. The car started making all kinds of noises. Thanks, Val

by - Verified Customer December 22, 2016

Great place to take your vehicle. I would not hesitate to recommend this place.

by - Verified Customer December 13, 2016

good shop,very knowledgeable.

by - Verified Customer December 08, 2016

Incomplete work and had door handle knocked loose

by - Verified Customer December 06, 2016

I like the work done on my car, but I do feel it was a little pricey.

by - Verified Customer December 05, 2016

The shop didn't call me back until two days after my visit. They said they would call me back the same day with a cost of repairs.

by - Verified Customer December 05, 2016

Great work, reasonably priced. Very clean shop

by - Verified Customer November 16, 2016

I was very satisfied with the work on my car, will use again.

by - Verified Customer November 16, 2016

Great service. My car was fixed right the first time. Thank you!

2 verified customers did not leave comments but provided these ratings:
by Earl, John
by - Verified Customer November 06, 2016

Great place!

by - Verified Customer November 03, 2016

Thanks.

by - Verified Customer November 01, 2016

great job done. I recommended you to a number of friends in the area that have VWs who do not like the dealer

by - Verified Customer November 01, 2016

Very Good.

by - Verified Customer October 19, 2016

It was great everyone was friendly and welcoming.

by - Verified Customer October 18, 2016

Randall fixed what wasn't working (convertible top failed to operate properly) but didn't stop there. He kept going to find what caused the problem and then fixed that. I feel confident my problem won't return.

by October 17, 2016

Service took longer than expected due to short staffed. Pricing was a bit higher than expected

by - Verified Customer October 03, 2016

Outstanding service!

by - Verified Customer September 29, 2016

Rude, up selling, poor excuse for a mechanic.

by - Verified Customer September 26, 2016

He does quality work and is willing to work around my work schedule. Same day walk-in appt is a great result of their commitment to put customer service first.

2 verified customers did not leave comments but provided these ratings:
by Earl, John
by - Verified Customer September 30, 2015

The work gets done right.

by - Verified Customer September 17, 2015

Very good service.

by - Verified Customer September 16, 2015

I was pleased with the service.

by - Verified Customer September 13, 2015

Great service.

by - Verified Customer September 09, 2015

They are expensive but don't stop until a problem is fixed.

by - Verified Customer August 28, 2015

They saved me! They are professional, knowledgeable and reasonable. I was so fortunate to have them rescue me and my Land Rover in a pinch!

by - Verified Customer August 25, 2015

Good knowledge and customer service.

by - Verified Customer August 24, 2015

I was treated with respect. Helpful answers to my questions (even the small ones) were given. Service was provided in a timely manner. There were no high pressure behavior to have a repair made. That was left up to me.

by - Verified Customer August 18, 2015

POOR COSTUMER SERVICE, MANAGER MAKES DECISIONS WITHOUT CONSULTING WITH COSTUMER.

by - Verified Customer August 11, 2015

This business seems to be knowledgeable, reliable, and trustworthy. I have only had a few minor maintenance things taken care of so far, not any major repairs, so I can't really say how that might go - which is the only reason I hesitate to choose a "10" here!

2 verified customers did not leave comments but provided these ratings:
by Earl, John
by - Verified Customer August 03, 2015

Fast service. Fair price.

by July 21, 2015

Friendly staff and one time quality service.

by - Verified Customer July 20, 2015

Good service, nice waiting room, good prices.

by - Verified Customer July 15, 2015

Good service.

by - Verified Customer July 15, 2015

Great service.

by - Verified Customer July 12, 2015

It's my habit to drive luxury European automobiles. But I can't afford them new. Having Randall's Autohaus in my community means I can drive late model used cars and get the service I need for less than the service costs at a dealership.

by - Verified Customer July 09, 2015

Great friendly service.

by - Verified Customer July 08, 2015

Randall's can diagnosis a problem unlike Dr. House.

by - Verified Customer July 06, 2015

Although they are the 'only show in town' when it comes to repairing European cars, they do not present the sense of urgency most customers want.

by - Verified Customer June 17, 2015

Nothing was fixed. They said they repaired my head gasket but it got worse and I had to go somewhere else to get my engine replaced.

Reply from Randall's Autohaus – by Randalls October 30, 2015

Mr Fuentes Randall’s Autohaus is very sorry you feel you did not receive the proper repairs to your vehicle. At the time of your repair your head gasket was bad. We at Randall’s wish you would have called or came by so we could talk about your vehicle.

2 verified customers did not leave comments but provided these ratings:
by Earl, John
by - Verified Customer June 14, 2015

The service was good. The outcome was better than I had expected. The cost was very reasonable.

by - Verified Customer May 04, 2015

They were friendly and fast!

by - Verified Customer April 21, 2015

Always have received good service and fair prices. Highly recommend Randall's!

by - Verified Customer April 12, 2015

They are always eager to help when my car has an issue or when I need an oil change. They also usually offer to give me a ride home if the service takes all day.

by - Verified Customer April 06, 2015

Expensive and staff was rude.

by - Verified Customer April 02, 2015

Good service, fair price.

by - Verified Customer April 02, 2015

Good service helpful people. Their expert alignment person was not in but since I needed it done. They pitched in and figured it out.

by - Verified Customer March 10, 2015

The people were wonderful, but I still had some issues with my car after I left there. Your prices are outrageous! I found out after the fact that I could have had the same work done on my car somewhere else for half the price. I was told I had an oil leak in the valve cover gaskets but come to find out later the leak was between the oil filter and the block. Which never got fixed! I would not recommend your establishment to anyone.

by - Verified Customer March 02, 2015

They did a great job and were great with my daughter explaining in detail everything.

by - Verified Customer March 01, 2015

Fast, fair, reliable service in a professional setting.

2 verified customers did not leave comments but provided these ratings:
by Earl, John

RepairPal Scorecard
92
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
90
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
95

Randall's Autohaus was established in 2000 and has been providing Gulfport and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “helpful”, “reliable”, “professional”, “knowledgeable”, and “trustworthy”. A local shuttle service, loaner cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Upholstery
+ More

AMENITIES

  • Car Wash
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Gas/Diesel
  • Loaner Car
  • Parts/Accessories
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

MESSAGE FROM THE SHOP

Randall’s Autohaus offers distinguished maintenance of European cars for the Mississippi Gulf Coast. Our team provides “World Class” European automotive maintenance, repair, and service for BMW, Jaguar, Porsche, Peugot, Audi, Mercedes Benz, Cooper Mini and Volkswagen owners. Randall’s Autohaus is a member of the Bosch Service network of top independent repair centers. Bosch Service centers receive quality parts, diagnostic and wheel service equipment and training from Bosch, the largest original-equipment parts manufacturer in the world.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Cadillac
  • FIAT
  • Ford
  • Infiniti
  • Jaguar
  • Land Rover
  • Lexus
  • Lincoln
  • Mercedes-Benz
  • Mercury
  • Mini
  • Porsche
  • Saab
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Question Answered by Randall's Autohaus
Vehicle has 160k miles. Purchased vhcl at ...
hello,
yes, it could be a u joint, or you may need our custom tire balancing.
I would be glad to test drive the vehicle to see what is the problem.

randy field
randalls autohaus

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