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Tuffy Tire & Auto Service - Grove City

RepairPal Certified Shop in Grove City

Tuffy Tire & Auto Service - Grove City

55 Verified Reviews
(855) 234-5597
2131 Stringtown Rd
Grove City, OH 43123 USA
"The people were very professional and the lady was terrific. I think they did a good job, the oil was full, the sticker was on the windshield and it didn't take very long. I was pleased with everything they did!"
— Ernest, a Verified Customer
Hours
07:30
18:00
http://purl.org/goodrelations/v1#Monday
07:30
18:00
http://purl.org/goodrelations/v1#Tuesday
07:30
18:00
http://purl.org/goodrelations/v1#Wednesday
07:30
18:00
http://purl.org/goodrelations/v1#Thursday
07:30
18:00
http://purl.org/goodrelations/v1#Friday
08:00
17:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:30am to 6:00pm
S
8:00am to 5:00pm
Auto Repair Experience
  • Heidi Knox, Manager
  • Established 2015
  • 3 Auto Repair Mechanics on Staff
  • 21 Years of Car Repair Experience
Tuffy Tire & Auto Service - Grove City Reviews
55 Ratings
Displaying 1 - 15 of 53reviews
09/07/18
So glad for the new management!
08/13/18
I was offered a free inspection. I had just purchased the car from an auction and wanted to see if I needed anything other than an oil change. The inspection said all was great. 2 days later I go to drive the vehicle at night and both low beams did not function. I know they did not both blow at the same time because one lamp was actually missing. Would have been nice to know that.
08/06/18
The manager at the front desk was extremely rude and did not want to speak to me for whatever reason. When the technician told him what all was wrong with my car, he didn't even relay the message to me and let me know. I don't know why he was so disrespectful but he did not want me in his shop for whatever reason. I will not recommend to anyone until management can shop respect to ALL of their customers.
08/10/18
Took car in for brake inspection & repair if needed, advertised at $99.00 per. They said it would take about an hour to 3 hours. Later I left paying 735.00 and the E brake would not hold properly which it did before they touched it. I took it back in their shop for that and they said it was fine then wanted me to let them try a 3rd time. I was pissed and just left before I really lost my temper. If they would have done it right the first time they wouldn't need second and third chances! I will never go back for anything. Very disappointed.
08/07/18
I think I found a new place to do all of my car maintenance and repairs. I felt totally respected in every way.
07/30/18
Fast and honest service. Quick, free estimate. Good work. Would go back.
08/03/18
Everyone was Nice
07/16/18
Quick service, even with them being short handed and squeezing me in.
07/27/18
Good
07/21/18
Our car broke down and we were able to get into Tuffy with no problem on a Saturday morning. The work done was great and timely, and the manager offered us financial assistance using Acima financing, which made it possible for us to get all the repairs done that we needed. We ll definitely be taking our car back to Tuffy in Grive City!
07/21/18
Got my oil change done quickly despite being busy. Friendly staff.
07/12/18
Done right as asked
07/13/18
No way was an inspection done or the tires rotated
07/07/18
Friendly
07/05/18
I've been a customer of this location for nearly 15 years. It's always been top notch. This time was different and something appears to have changed. Though I was treated with the usual respect and cordiality, I was disappointed to hear the level of 'good-natured' profanity between employees. That is unprofessional and disrespectful when done where customers can hear it. I am also disappointed with the lack of follow-through. I was there for an oil change. Randall had Brandon inspect my car for additional issues which netted 3 items (power steering noise, transmission pan replacement, rear brake pads). After I left, I realized that I had not received any estimates on the 3 additional issues. I called Randall and asked him to email those items to me. He promised to do so later that day (7/5/18). I am still waiting 12 days later.
Schedule an Appointment with Tuffy Tire & Auto Service - Grove City
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (855) 234-5597
Need an appointment for today? Call the shop directly at (855) 234-5597
RepairPal Scorecard
90
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
90
Tools & Equipment
90
Customer Service
92
Customer Amenities
95
The Grove City location of Tuffy Auto Services Center has been serving the local community since 2015. During this time they have developed a loyal following of satisfied customers who described this shop to us as "helpful”, “accommodating”, “amazing”, “professional” and "polite". This location features a team of automotive technicians whose commitment to ongoing training ranks with the best. An investment in the necessary tools and diagnostic equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, loaner vehicles, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Map
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Schedule an Appointment with Tuffy Tire & Auto Service - Grove City
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Need an appointment for today? Call the shop directly at (855) 234-5597
Need an appointment for today? Call the shop directly at (855) 234-5597
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