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Christian Brothers Automotive - Grayson

RepairPal Certified Shop in Grayson

Christian Brothers Automotive - Grayson

363 Verified Reviews
(678) 929-5691
2547 Loganville Hwy
Grayson, GA 30017 USA
"My car was serviced wonderfully. The staff was friendly and very helpful. They did the work very promptly. They seem to be a great group of guys."
— Patti, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 6:00pm
S
Closed
Auto Repair Experience
  • Jeff Stephenson, Manager
  • Established 2011
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Master Auto Technicians
  • 91 Years of Car Repair Experience
Christian Brothers Automotive - Grayson Reviews
363 Ratings
Displaying 1 - 15 of 357reviews
Kevin
04/18/19
Verified Customer
I brought my vehicle in for an inspection because my engine light was on and was giving a misfire code. I told Todd that I had brought in my vehicle to a different shop over a year ago due to the same problem, but they couldn't figure out what it was and ended up changing all of my spark plugs and turning the engine light off. A day later the light came back on. I told Todd that somebody told me the problem was likely a crack or seal problem in the rear manifold or cylinder or something which is causing lower pressure and a misfire. Todd said no problem, they'll take care of it and get me an answer. After 2 days in the shop, I was called and emailed what the problem was and reminded how much work over and above the $120 inspection price Christian Brothers did. The estimate I received was for over $4500 and I said I wouldn't be able to pay that right now and I would have to figure something out. This was a Friday and I was told I could come to pick up my vehicle at any time now. I came and got my vehicle around 5pm and again was reminded how much work they did above and beyond what they were supposed to do for that price, I said I appreciate it but that I could not put $4500 into the vehicle at this time and I'm glad they were able to find the problem. Dave (I think that's his name) told me about how he and Todd have over 40 years in the business and they know what they're doing. When I left Christian Brothers I went and picked up my wife and kids and went to the store. Upon getting back to my house my wife told me that she smelled smoke and something was wrong. I lifted up the hood of the van and smoke just billowed out. I tried to see what the problem was but just noticed oil all over the place and a puddle of oil forming on my driveway. I immediately called Christian Brothers, but it was 7 pm at this time and they were gone. I texted the number they had been using to communicate updates to me, and I also emailed them because I needed my vehicle fixed. Christian Brothers is not open on the weekend and this was Easter weekend, so it appears as though they were especially not keen on communicating with customers this weekend. I have a friend that knows the owner, Kevin Cronic, and said he's a good guy, but I emailed Kevin twice and I received no response from him either time. After the weekend I received a call from Todd first thing Monday morning and Christian Brothers sent a tow truck to pick up my van. They figured out what happened and my vehicle was ready for pick up by the afternoon. When I came and got it, I was told that the mechanic failed to tighten a bolt on the cylinder and that was the reason for the leak. Again, Todd told me how much work above and beyond the $120 price tag they put into my van like it was okay I didn't have my vehicle for 5 days or that that somehow justified the engine smoke, oil spill, and overall safety risk that put my family through. To top it all off, Christian Brothers sends updates through text and tells you how many urgent, recommended, and good items you have that requires attention. On Friday the text message said I had 4 items that they 'Recommend Attention' to and 12 'Good Items.' Well, on Monday, Christian Brothers went back into their system and retroactively dated their updates to reflect that what they sent me on Friday read 15 'Good Items' and 1 'Requires Urgent Attention!' How in the hell can I have 4 items that require attention and no urgent matters and then after I hound them they change it to now everything is good except an oil leak 'they' found? And I still haven't heard from the owner.
Ron
04/30/19
Verified Customer
I was extremely impressed and satisfied with the quality of their knowledge their expertise and professionalism they treated me with the utmost respect. I was definitely pleased and satisfied with the work that was done on my vehicle
Beckie
05/08/19
Verified Customer
I changed my mechanic after 15 years. The guys at Christian Brothers made it so easy. They were knowledgeable and kind....even brought me coffee in a 'real' cup. I was very impressed!
Rick
04/30/19
Verified Customer
Very courteous and knowledgeable
Jackie
05/01/19
Verified Customer
The staff was very professional and friendly!
John
05/02/19
Verified Customer
Water pump replacement
Carmen
05/02/19
Verified Customer
Great customer service!!
Beau
05/02/19
Verified Customer
Great job
Dwayne
04/30/19
Verified Customer
The staff was prompt with service, also showing hospitality with a cup of coffee from the service mgr
Peter
04/29/19
Verified Customer
Very professional and thorough
Ken
05/01/19
Verified Customer
Worked performed as quoted and completed in a timely manner.
Mark
04/29/19
Verified Customer
Very good customer service and honest pricing
Robert
04/29/19
Verified Customer
no hesitation. just take your vehicles here
Chad
04/25/19
Verified Customer
I was hearing a squeaky sound in the front suspension which although the car drives much better after the repairs, I am still hearing .
James
04/25/19
Verified Customer
Excellent
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
95
Tools & Equipment
100
Customer Service
85
Customer Amenities
95
The Grayson location of Christian Brothers Automotive has been serving the local community since 2011. This RepairPal Certified shop features a team of very experienced, highly trained and ASE certified technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “professional”, “awesome”, “courteous”, “helpful”, and “honest”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
We are a full-service Automotive and Truck service center. We have 4 fully certified Master Technicians with 2 specializing in Diesel Maintenance and Aftermarket Diesel Performance. We work on a number of Classic cars and can entertain all modifications for collectors & restorers. We replace Engines, Transmissions, Axles, & Transfer cases on a regular basis and can offer options on almost every one. We have more Mechanical Aptitude and Ability combined with Equipment compared to any 5 dealerships combined. We truly can work on all makes and models for almost every repair imaginable. Our Warranty is the best in the Nation. It's 2 years or 24,000 miles WHICHEVER BENEFITS THE CUSTOMER THE MOST....WHICHEVER IS LONGER FOR THE CUSTOMER! No other shop anywhere in the nation can do that. Our warranty goes from location to location as well as nationwide.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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What verified customers have to say about Christian Brothers Automotive - Grayson
Would recommend to a friend
94%
Car was ready when promised
94%
Did not feel sales pressure
97%
Car was fixed correctly the first time
92%
Customer was treated respectfully
99%
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