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Auto Centric

RepairPal Certified Shop in Grand Rapids

(616) 236-2854
5355 Plainfield Ave. NE
Grand Rapids, MI 49525 USA
"Auto Centric is always reliable, honest and does great work. Being a female I worry about being taken advantage of when it comes to auto repairs. This has never been a concern with Auto Centric."
— Cathy, a Verified Customer
Hours
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Tom & Deb Ham, Owners
  • Established 1978
  • 2 ASE Certified Auto Technicians
  • 55 Years of Car Repair Experience
Auto Centric Reviews
63 Ratings
Displaying 1 - 15 of 60reviews
07/09/18
A nice clean and maintained service center and well trained staff.
08/03/18
Excellent job, very accommodating and highly recommend!
08/21/18
Quality of work consistently good. Like the ability to be able to schedule online...quick & easy. Pricing tends to be on the high side compared to other shops. Willing to pay a little more for quality service, but I need to know what I am paying for along the way. Quotes tend to creep up in price without a thorough explanation. Also not overly thrilled about an oil change being recommended when Honda's own maintenance system & owner's manual not recommending it yet.
08/01/18
Took my wife's Touareg in for a complete brake job. The brake adjustment at first wasn't to her liking, so Greg and the fellas did the extra of taking it back in and readjusting to her liking. they never even complained. Excellent shop and technicians! I wouldn't think of taking our cars anywhere else.
07/27/18
Excellent treatment of me, and my vehicles. All three go to AutoCentric for preventive maintenance and repair work, and have for decades. I value them highly as trusted consultants and technicians.
07/25/18
Great shop
07/16/18
A great place to do business. Highly professional team,truthful and dedicated to service.
07/10/18
We have taken several of our vehicles here for repairs and are always treated with kindness and respect. They do a good job and get the repairs done quickly
07/18/18
The problem was never fixed. Every time something was changed/fixed and I was charged $300-400 only to see the problem coming back the very next day.
08/07/18
Reliable, quality work, good price.
07/31/18
Good work, nice people.
09/21/17
Customer service appears to be their number 1 priority. This is what makes or brakes an auto shop for me.
Reply from Auto Centric
by Auto Centric, November 13, 2017

Thank you for the kind comments. We try very hard to make our customers auto repair experience a positive one.

09/17/17
I was satisfied with everything.
Reply from Auto Centric
by Auto Centric, November 13, 2017

We always appreciate feedback from our customers about their car repair experience. Thank you

09/07/17
I used their special to have my oil changed, and a check of major systems done. I was given a report on what my Corolla needed for maintenance. I chose the level of windshield wiper blades, approved a brake cleaning, and a few other services, then borrowed their loaner car, as I had a few things to do that day, and did not want to wait in their well-appointed lounge area. I received a call when my car was done, I came back, paid my bill, was emailed my invoice of work recommended and done. Happy customer. They will show you parts, give explanations, give options, and only do what you need, want and approve of.
Reply from Auto Centric
by Auto Centric, November 13, 2017

Your feedback on your recent car repair regarding your Toyota Corolla is very appreciated. We hope to continue to service your vehicle in the future. Thank you

08/19/17
I have regular maintenance done here.
Reply from Auto Centric
by Auto Centric, November 13, 2017

Regular maintenance is so important to the life of your car. We appreciate that you trust us to keep your vehicle in great running condition.

Schedule an Appointment with Auto Centric
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (616) 236-2854
Need an appointment for today? Call the shop directly at (616) 236-2854
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
96
Tools & Equipment
97
Customer Service
89
Customer Amenities
95
Auto Centric is a family owned and operated business that has been proudly serving Grand Rapids and the surrounding area since 1978. This very experienced and well trained team has at their disposal the shop equipment we would expect to see at a RepairPal Certified shop. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 24 month / 24,000 mile warranty for your peace of mind. Recent customers described this shop to us as, "trustworthy", "reliable", "outstanding", "friendly", and "professional". A local shuttle service, rental & loaner vehicles, early bird drop off, and a waiting area with wireless Internet are all available for your convenience.
Details
Message From the Shop
-Honda Acura & Lexus Toyota Specialists -All Makes Auto Repairs -Serving: Rockford 49341, East Grand Rapids 49506, Forest Hills 49546, Belmont 49306, Ada 49301, Cascade, Grand Rapids 49505 -Rental cars, shuttle service, pick-up and delivery -Bumper to bumper complete service -AAA Approved Auto Repair -Bosch Authorized Service -Family owned since 1978 -ASE certified technicians -Fixed right the first time -We will beat or match all dealer coupons, specials and estimates -24 hour towing 616-363-9500 -Open 5 days with 24 hour drop-off
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ASA
  • Bosch Service Network
  • WORLDPAC
  • iATN
Questions Answered by Auto Centric
When A 2002 Honda Odyssey Doesn't Start on 2002 Honda Odyssey
Several possible causes including battery, starter, connections - and several others. Very hard to choose a cause without testing.
I Have A 2000 Saab It Wont Start. on 2000 Saab 9-5
Need to perform testing to find out why not enough fuel when trying to start. Most likely some kind of electronics failure - a number of possibilities exist. Tom
I Have A 2005 Explorer Ford And My Issue Is The Oil Pressure And Battery Light on 2005 Ford Explorer
If you can explain things more I might be able to help. The more details you can give the better.
How To Test For Fuel Pressure In 3.0 Engine. Can't Find A Schrader Valve. on 2000 Dodge Caravan
Hard to say where to go next. At some point you may have to take it to a shop to be diagnosed and repaired.
How To Test For Fuel Pressure In 3.0 Engine. Can't Find A Schrader Valve. on 2000 Dodge Caravan
For no start, suggest review/inspect all work performed between starting OK and not starting. For fuel pressure, on some vehicles where there is no valve access testing can be done by removing the fuel filter. Once running suggest test cooling system for exhaust gas.
Speedometer And Rpm Not Working 2003 Gmc Envoy on 2003 GMC Envoy
Neither sound like fuses. The 2 issues do not sound like they are related to each other. The door issue might be related to wiring. The other issue may be related to the internal parts of the instrument cluster failing. HTH, Tom
How Much Would It Cost To Replace The Timing Chain Tensoner On A 2008 A6 Quatto? on 2008 Audi A6 Quattro
The RepairPal shop that would be best suited to handle that is Grand Rapids Motorcar https://repairpal.com/repair-shops/auto-repair-in-grand-rapids-michigan/grand-rapids-motorcar
Air Noise From Back Seat Area When Driving on 2002 Ford F-150
Many possible causes. First thing is to have someone riding in the back seat see if they can narrow down the location. Tom
Seat Belt Is Struck Around The Passenger Head Rest. on 2016 Ford Fiesta
Headrest usually comes out, often has a release button on top of seat where rod goes in. Or, look in owners manual for how to remove it. Stop by and we can take a quick look.

Tom
Auto Centric
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Schedule an Appointment with Auto Centric
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (616) 236-2854
Need an appointment for today? Call the shop directly at (616) 236-2854
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