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Aarrow Transmission & Automotive - Glen Allen

RepairPal Certified Shop in Glen Allen

Aarrow Transmission & Automotive - Glen Allen

45 Verified Reviews
(804) 294-3128
4509 Pouncey Tract Rd
Glen Allen, VA 23059 USA
"I found it to be a very professional, considerate and efficient experience."
— Donald, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
8:00am to 4:00pm
Auto Repair Experience
  • Steven Olsen, Manager
  • Established 2002
  • 4 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 99 Years of Car Repair Experience
Aarrow Transmission & Automotive - Glen Allen Reviews
45 Ratings
Displaying 1 - 15 of 43reviews
Eric
04/03/18
Verified Customer
Good shop to have repairs done. Price on the service a little pricey.
Steven
05/02/18
Verified Customer
You guys are my shop of choice! Trust!
Reply from Aarrow Transmission & Automotive - Glen Allen

Hi, Steven! I'm glad we got to the bottom of the cooling system issues on your 2005 Jeep Grand Cherokee. Thanks so much for the kind review.

Rebecca
05/11/18
Verified Customer
Took a bit longer than I expected but the guys at the shop answered all of my phone calls and questions, never making me feel dumb or taken advantage of
Reply from Aarrow Transmission & Automotive - Glen Allen

Hi, Rebecca. We pride ourselves on our communication, so thanks for noticing that. Sorry the replacement transmission on your 2007 Mazda CX-7 took a little longer than expected. I'm glad we were able to get you back on the road!

Sarah
05/07/18
Verified Customer
They were very accommodating.
Brent
06/07/18
Verified Customer
Sterling pointed out to me that a recently replaced radiator ( by local Ford dealer ) hose seal leak was affecting the performance of fluid circulation to the transmission and thus merited a return to the dealer. Thanks for pointing that out.
Reply from Aarrow Transmission & Automotive - Glen Allen

Hey, Brent. I hope the dealer fixed the radiator issue under warranty on your 1997 Ford Explorer. We will always do the right thing for you, even if it means giving up a sale.

Mark
06/07/18
Verified Customer
Had vehicle towed to Aarrow, they diagnosed the problem and had me up and running in about a week and a half.
Todd
05/11/18
Verified Customer
Fair price for work performed, greeted and helped by friendly staff.
Reply from Aarrow Transmission & Automotive - Glen Allen

Hey, Todd! Thanks for trusting us to take care of your 2008 Toyota Solara. Transmission services are vital, and it's always good to work with customers like you who understand maintenance.

Tyler
04/25/18
Verified Customer
Everything was great.
Reply from Aarrow Transmission & Automotive - Glen Allen
by AarrowTransmissions1, November 20, 2018

Hi, Tyler. Thanks for bringing in your 2016 Santa Fe.

Bob
04/16/18
Verified Customer
Rick was very professional.
Scott
03/31/18
Verified Customer
Got me in at last minute. Very happy with this business.
Patricia
03/27/18
Verified Customer
Excellent customer service and friendliness. Just a little high in price.
Edward
06/16/18
Verified Customer
Car would not stop, wipers would not wipe, inspection past due.
Ronnie
06/16/18
Verified Customer
The staff was professional and friendly. My car was repaired correctly the first time. They kept me informed of the progress of the repairs through completion and gave me a fair price for all the work performed. I would recommend this shop to anyone.
Reply from Aarrow Transmission & Automotive - Glen Allen
by AarrowTransmissions1, November 20, 2018

Thanks for the nice review, Ronnie. I hope everything is good now with your 2010 Jetta. We appreciate your business!

Aaron
06/06/18
Verified Customer
I knew I had to get a few repairs as I was going in for an annual inspection, but it all totaled up pretty quickly. They beat a competitor's price by quite a bit, and were able to complete all my repairs quickly and efficiently. It's a great feeling to have a mechanic you can trust
Reply from Aarrow Transmission & Automotive - Glen Allen
by AarrowTransmissions1, November 20, 2018

Hey, Aaron. We always appreciate you trusting us with your 2007 Jeep Commander. Thanks for the nice review.

Stuart
05/07/18
Verified Customer
The mechanic, Rick Gunn, that fixed it has always treated my family and me with respect and always lets us know if there are other options to choose from. He and the other Aarrow Automotive team members are all First Class!
Reply from Aarrow Transmission & Automotive - Glen Allen
by AarrowTransmissions1, November 20, 2018

Hey, Stuart! Thanks for the kind words. We always look forward to helping you out with your Honda Accord & your other vehicles.

Schedule an Appointment with Aarrow Transmission & Automotive - Glen Allen
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (804) 294-3128
Need an appointment for today? Call the shop directly at (804) 294-3128
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
91
Tools & Equipment
97
Customer Service
91
Customer Amenities
95
Aarrow Transmission & Automotive of Glen Allen was established in 2002 and has been providing the community with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from transmission and driveline diagnoses and repair, to minor and major mechanical repairs to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “professional”, “friendly”, “knowledgeable”, “excellent”, and “amazing”. A local shuttle service, loaner cars, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Since 1985, Aarrow Transmission has been proud to provide world-class auto repair and transmission service. Our Glen Allen-Short Pump and South Richmond-Midlothian garages are each equipped to handle every kind of car, truck, and light commercial vehicle. And after more than 30 years of taking care of Richmond’s cars, it’s safe to say we know how to take great care of people, too. Aarrow specializes in transmission repair and service – everything from flushes and maintenance to rebuilds and full replacements. And that’s just the beginning. We expertly service and repair engines, brakes, AC systems, fuel systems, cooling systems, tires, and more. From the simplest oil changes or state inspections to maintaining large company fleets, we do it all. At Aarrow Transmission, every customer receives the same great care and attention to detail enjoyed by our biggest commercial fleets. Trust us with your car or truck, and you will, too.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
Affiliations
  • NAPA
Map
Get Directions to Aarrow Transmission & Automotive - Glen Allen
Schedule an Appointment with Aarrow Transmission & Automotive - Glen Allen
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (804) 294-3128
Need an appointment for today? Call the shop directly at (804) 294-3128
What verified customers have to say about Aarrow Transmission & Automotive - Glen Allen
Would recommend to a friend
87%
Car was ready when promised
94%
Did not feel sales pressure
88%
Car was fixed correctly the first time
88%
Customer was treated respectfully
98%
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