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Johnson & Johnson Import Specialists

RepairPal Certified Shop in Garner

Johnson & Johnson Import Specialists

118 Verified Reviews
(919) 626-8046
1515 Mechanical Blvd
Garner, NC 27529 USA
"I have trusted J&J with maintenance on our cars for nearly 10 years and they have never let me down. They are truly outstanding."
— Jeff, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Mike Mason, Owner
  • Established 1999
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 106 Years of Car Repair Experience
Johnson & Johnson Import Specialists Reviews
118 Ratings
Displaying 1 - 15 of 113reviews
Patti
05/30/19
Verified Customer
Convenient scheduling, friendly, knowledgeable and honest.
Jeff
05/27/19
Verified Customer
Very friendly and helpful.
Tim
05/14/19
Verified Customer
Very courteous and professional
Ralph
04/28/19
Verified Customer
This shop does quality work with our Mercedes, uses official Mercedes parts, communicates with us and always follows up to be sure we are satisfied.
Rodney
05/05/19
Verified Customer
I took my vehicle there to be dropped off w/o making a appointment. They were actually able to look at the vehicle and fix the problems that same day. Top notch mechanics, thanks
James
05/02/19
Verified Customer
I was pleased with the service and I will go back again.
Veronica
03/31/19
Verified Customer
Micah & staff have already been forthright and professional when dealing with my wife and I.
Maurice
03/18/19
Verified Customer
Very professional and will keep bringing my BMW to them.
Jonathan
03/13/19
Verified Customer
I brought the car in for an oil change and to add transmission fluid. At first, the front person quoted a below average price, but then admitted he didn't know BMW oil changes cost so much. No approximate cost was quoted for the transmission service. Labor was more than product by almost 2x and think. Within a week of the additional fluid, the transmission had a large bang and I lost power while driving. Looking for a new car now. You did what you said you would do and I knew the car had issues but adding fluid should not have caused the transmission failure. You are pricey but seem to have integrity and I know the car is banged up. Tech went out of his way to show I needed tires and was helpful and knowledgeable. Know of anyone looking to buy a banged up beamer let me know.
Shirley
03/04/19
Verified Customer
It was good.
Yassen
03/05/19
Verified Customer
Very rude and they don't treat people with respect (the guy at the desk). I really don't know why is he working there with this kind of attitude.
Gene
03/07/19
Verified Customer
Staff is friendly and responsive.
Will
02/25/19
Verified Customer
Was told over the phone the majority of the cost ($300) to change out an oil hose ($30 part) was to clean up the oil from the engine for safety, so it wouldn't catch fire. Driving to work after picking it up could smell a strong odor of oil burning. When I looked under the hood, looked like someone might have used a paper towel to wipe up around the hose. Was not cleaned at all, no significant time at all was spent cleaning. Had to buy engine cleaner and clean myself.
Tony
02/25/19
Verified Customer
Very friendly
Alan
02/17/19
Verified Customer
I was very satisfied with the service and professionalism of the staff.
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
98
Tools & Equipment
93
Customer Service
93
Customer Amenities
93
Johnson & Johnson Import Specialists has been serving the community of Garner and the surrounding area since 1999. During this time they have developed a loyal following of satisfied customers who described this shop to us as "excellent”, “friendly”, “awesome”, “fantastic” and "helpful". This shop features a team of experienced, well trained, and ASE certified technicians. They specialize in imports but can take care of most makes and models. An investment in the necessary tools and state of the art diagnostic equipment helps make them capable of repairs ranging from minor and major mechanical repairs, to check engine light and computer system diagnosis and repair, as well as your scheduled maintenance needs. Repairs are covered by a 36-month / 36,000-mile warranty for your peace of mind. A local shuttle service, rental & loaner vehicles, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Johnson & Johnson Import Specialists is a full-service preventive maintenance and auto repairs center in the Garner, NC 27529 area, specializing in General Services, Car & Truck Care, Undercar Services, Brakes, Engine & Transmission, Engine Maintenance, Transmission Services, 4x4 Services, Heating and Cooling Services, Electrical Services, Electronic Services, Miscellaneous Services, Import Cars & Trucks since 1999. Our experts have the knowledge to service and repair even the most challenging auto problems on all makes and models of import vehicles. We use the latest technology to assess the situation and offer you alternatives. We guarantee all of our work and know you'll be happy with the outcome.
Specialities
  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
Amenities
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Loaner Car
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • Bosch Service Network
Map
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What verified customers have to say about Johnson & Johnson Import Specialists
Would recommend to a friend
91%
Car was ready when promised
98%
Did not feel sales pressure
68%
Car was fixed correctly the first time
91%
Customer was treated respectfully
98%
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