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Hillmuth Certified Automotive of Gaithersburg

RepairPal Certified Shop in Gaithersburg

Hillmuth Certified Automotive of Gaithersburg

254 Verified Reviews
(301) 679-7373
19300 Woodfield Rd
Gaithersburg, MD 20879 USA
"They were incredibly professional, and explained everything I needed - and importantly, what I didn't need!"
— Robert, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 6:00pm
S
8:00am to 5:00pm
Auto Repair Experience
  • Charles Hillmuth, Owner
  • Established 1986
  • 4 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 45 Years of Car Repair Experience
Hillmuth Certified Automotive of Gaithersburg Reviews
254 Ratings
Displaying 1 - 15 of 246reviews
Neil
03/12/19
Verified Customer
Professional, courteous staff that explained the work needed and completed clearly. Reasonable prices. They even drove me back home and picked me up later. Would highly recommend.
Hassan
03/11/19
Verified Customer
Staff was so accommodating, and the service unit or department are really committed and prompt.
Will
03/06/19
Verified Customer
Good new person at the service desk
Derrick
02/25/19
Verified Customer
Good shop. Nice and clean
Jaxson
02/18/19
Verified Customer
Ripped off
Sujeewa
02/15/19
Verified Customer
First, you have a super manager, John. Extremely friendly guy; try to accomodate all customer requests. Second, you honor the appointment time. I was asked to come at 8:15AM, and I was in by 8:20 AM!
Kostya
02/04/19
Verified Customer
The work done is good. But it was disappointing that some of the symptoms that I am experiencing could not be replicated and others were described as normal when they clearly not. Other than that they are fast, professional, and loaner vehicles are very convenient.
Charles
02/06/19
Verified Customer
I think your staff and facility makes customer service a priority. I appreciate that. Of course, I'd prefer paying less. And your late customer service representative, Sammi, will always be missed.
Kevin
02/05/19
Verified Customer
I love the service! These guys take care of me every time I come in and their new online portal is the perfect tool for any car owner to track their maintenance and make sure your high mileage vehicle is sticking to a maintenance schedule.
Keith
01/23/19
Verified Customer
The staff is very helpful...easy to get an appointment. The service was executed perfectly and quickly. Well Done!
Sharron
01/22/19
Verified Customer
Staff courteous and informative.
Henry
10/01/18
Verified Customer
Completely unprofessional. Had to walk out after being a loyal customer for years. Family and friends will be notified of this experience.
Burt
01/03/19
Verified Customer
The staff at the Gaithersburg office were great. They provided the services my vehicle required on short notice. They also found a potential problem, a nail in a tire.
Calvin
12/20/18
Verified Customer
There is a noise that I'm following after the service; I spoke to the service advisor who suggested I wait a few days to see if it disappears. Otherwise the shop was excellent.
Len
12/21/18
Verified Customer
Charged me for scan on a check engine light when I had this done at VW. Called them told them what I wanted fixed she said they could do it. I get the car there she calls me we need to perform a check engine scan before we can determine if we can fix it or not. Well why didnt you tell me this before you said you could fix the car. 193.00 down the drain for nothing VERY UPSET
RepairPal Scorecard
96
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
96
Tools & Equipment
100
Customer Service
91
Customer Amenities
95
Our certification team loved Hillmuth Certified Automotive of Gaithersburg! The staff at this shop clearly have made a commitment to the values and attributes we look for in a shop. Many of the staff members are ASE Certified, they attend frequent training, and there is a good mix of experienced industry veterans and up and coming ambitious young technicians. Doug the owner requires at least 40 hours of on going training from his staff members, several of them exceed this standard year after year. An investment has been made in the automotive tools and computer diagnostic equipment needed to make professional repairs on your late model vehicles. We have set a high bar for shops in our system in terms of training, certification, and tools, tools and equipment, and customer service and Hillmuth of Gaithersburg exceeds these exceptions.
Details
Message From the Shop
We are a family-owned auto repair business and have been proudly serving customers in suburban Gaithersburg Maryland since 1978.Free pickup & delivery, shuttle service, Loaner vehicles, and late night pickup and drop off. Our programs, TLC total lifetime care. Our friendly, professional and courteous staff can evaluate your automotive repairs and service needs. Let us help you make an informed decision. We guarantee your satisfaction. We have an 36 month, 36,000 mile warranty. Call us for the best, most reliable value for your service dollar check us out on the web at www.hillmuth.com.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Roadside Assistance
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Transmission Repair
  • Upholstery
  • Windshield/Glass
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Loaner Car
  • Open Saturday
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • Bosch Service Network
  • ASA
  • NAPA
Map
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What verified customers have to say about Hillmuth Certified Automotive of Gaithersburg
Would recommend to a friend
92%
Car was ready when promised
97%
Did not feel sales pressure
96%
Car was fixed correctly the first time
93%
Customer was treated respectfully
97%
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