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Kirby's Garage

(615) 278-9118
81 Verified Reviews

HOURS
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
07:00
12:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:00am to 6:00pm
S
7:00am to 12:00pm

ADDRESS

2199 Hillsboro Rd
Franklin, TN 37069 USA

AUTO REPAIR EXPERIENCE

  • Mitch Kirby, Owner
  • Established 1980
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 31 Years of Car Repair Experience

Kirby's Garage Reviews

OVERALL RATING

81 Verified Reviews
5 stars
(50)
4 stars
(22)
3 stars
(4)
2 stars
(1)
1 star
(4)
by - Verified Customer August 28, 2017

Good Job.

by - Verified Customer August 25, 2017

Everything went great and appreciate a lender car during the time they had mine.

by - Verified Customer August 24, 2017

I love this place they are so good about filling tires with air . Happy!

by - Verified Customer August 22, 2017

Price was outrageous!

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by - Verified Customer August 17, 2017

Good job

by - Verified Customer August 10, 2017

I trust no one else but Kirbys for my vehicle repair and maintenance. They are always welcoming and willing to answer all my questions.

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by - Verified Customer August 10, 2017

I always trust their work

by - Verified Customer August 07, 2017

Very satisfied!

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by - Verified Customer August 07, 2017

Friendly

by - Verified Customer August 03, 2017

Good job. Thorough.

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by - Verified Customer July 27, 2017

Everything was great!

by - Verified Customer July 23, 2017

Good people.

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by - Verified Customer July 21, 2017

Once they did the work, it was great.

by - Verified Customer July 18, 2017

First time there and they were very responsive, helpful and informative.

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by - Verified Customer July 12, 2017

Mitch and his crew are friendly and total pros.

by - Verified Customer July 11, 2017

Friendly, fast, reasonable service - not much else you can ask for!

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by - Verified Customer July 10, 2017

Friendly people. Good service.

by - Verified Customer July 10, 2017

The staff is very easy to deal with. My questions are always answered. I have always had good results on two of my cars.

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by - Verified Customer July 05, 2017

Excellent service. On time. The car runs well.

by - Verified Customer July 04, 2017

Mitch Kirby provided an honest assessment of the problem with my car's engine.

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by - Verified Customer June 28, 2017

Everyone was friendly and helpful. Thanks.

by - Verified Customer June 22, 2017

Courteous staff.

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by - Verified Customer June 15, 2017

Was a test and estimate. I will be back.

by - Verified Customer May 31, 2017

I still notice a hammering sound even after the car was fixed. We will need to revisit and fix this issue.

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by - Verified Customer May 24, 2017

Received recommendation from USAA's Repair Pal service. Mr. Kirby was there both times I visited, overseeing his operation he's owned for so many years. Justin explained the recommended repairs and did not try to upsell me additional services. Needed repairs were not rear differential work as diagnosed by Firestone Auto complete care. Susan was very cordial and knowledgeable as their service desk representative. The enterprise believes in their work to the extent they offer a 3-year warranty on parts and labor compared with the industry standard of one year. I'm very pleased with the service provided by Kirby's Garage and feel a level of trust that will make me a repeat customer.

by - Verified Customer May 22, 2017

Two visits: First, came in for brake work and given a long list of items needed fixing for almost $2K. Second, came in to get tire patched and their only answer was 2 new tires. Got the work done elsewhere for half the price.

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by - Verified Customer May 07, 2017

Kirby's Garage has come to my aid many times over the past decade, and I have always received prompt service with a fair price performed by a courteous staff.

by - Verified Customer April 28, 2017

The service was great, on time, and at a fair price.

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by - Verified Customer April 20, 2017

They did just what I requested and did it well.

by - Verified Customer March 21, 2017

Justin knows his stuff.

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by - Verified Customer March 19, 2017

Good People.That states a great deal in my opinion as a 60yr old male.

by - Verified Customer March 16, 2017

It was done on the same day I called.

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by - Verified Customer March 16, 2017

Love bringing my cars here!

by - Verified Customer March 15, 2017

I am very satisfied.

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by - Verified Customer March 14, 2017

Thank you for helping me with the tire pressure light!

by - Verified Customer March 06, 2017

Work was done in a timely manner at a fair price.

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by - Verified Customer March 06, 2017

All good, very professional thank you!

by - Verified Customer March 05, 2017

Kirby's Garage rocks!!!

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by - Verified Customer February 26, 2017

Always grateful for the team at Kirby's...Dependable and trustworthy.

by - Verified Customer February 23, 2017

I'm a repeat customer.

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by - Verified Customer February 21, 2017

Great place!

by - Verified Customer February 21, 2017

Oil change went fine.

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by - Verified Customer February 17, 2017

Went in to have the oil changed and a front headlight replaced. Upon return to pick the car up, they somehow ran my battery dead and had to recharge it and just the other day I noticed the headlight they replaced is now out, this is approximately a month old. I plan to take it back to the shop this coming week.

by - Verified Customer February 05, 2017

It was great! Thanks.

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by - Verified Customer December 06, 2016

Always friendly and professional.

by - Verified Customer December 01, 2016

This is a locally owned, family business that always exceeds expectations.

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by - Verified Customer November 30, 2016

Very happy with customer service, work done, time completed etc.

by - Verified Customer November 30, 2016

Susan explained the repair very well. The car was ready when promised. Everything worked fine.

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by - Verified Customer November 22, 2016

I just had my oil changed recently but it was quick and they are always courteous.

by - Verified Customer November 21, 2016

Great job!

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by - Verified Customer November 21, 2016

Good staff and good work. I have been dealing with them for some time now.

by - Verified Customer November 17, 2016

Fantastic service as usual!

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by - Verified Customer November 10, 2016

Excellent employees.

by - Verified Customer August 05, 2016

Very helpful and friendly.

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by - Verified Customer August 04, 2016

Great job done!!

by - Verified Customer August 01, 2016

They have a great team. Susan and Mitch answer all questions and communicate well with recommendations about what we need. Justin always goes the extra mile for us and has been very helpful in a pinch. I recommend them all with confidence and enthusiasm.

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by - Verified Customer July 31, 2016

Susan was extremely helpful and nice. Good service and I had a coupon.

by - Verified Customer July 28, 2016

They are great.

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by July 25, 2016

Always great.

by - Verified Customer July 14, 2016

Service was great, with knowledgeable information on the work to be completed.

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by July 12, 2016

Staff was friendly and helpful.

by - Verified Customer July 12, 2016

I have been a customer at Kirby's Garage for over 30 years and have always been treated with respect, and the repairs have always been done as indicated to me. I continue to use Kirby's garage for my car repair needs.

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by - Verified Customer July 05, 2016

Seemed to be a little pricey.

by - Verified Customer June 23, 2016

I was passing through town and needed immediate service on my AC system. They did a great job, explained the process and likelihood of future service. I appreciated their honesty and professionalism.

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by - Verified Customer June 10, 2016

The service is first rate and they do good work. I also like using Kirby's because they provide loaner cars.

by - Verified Customer June 05, 2016

They took care of my problem quickly.

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by June 03, 2016

We would use Kirby's again.

by - Verified Customer June 02, 2016

Everyone is so friendly. I always feel like they are on my team and honest. I would choose Kirby's over any other shop any day!

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by - Verified Customer May 30, 2016

Prompt service - reasonable price.

by May 02, 2016

Timely and prompt service.

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by - Verified Customer April 25, 2016

Employees were extremely friendly and informative about my problem and possible future problems that I should be aware of.

by - Verified Customer April 20, 2016

DASH LIGHT WENT ON TO ALERT ME TO POTENTIAL TROUBLE. KIRBY'S CHECKED IT AND REASSURED ME THERE WAS NOTHING TO WORRY ABOUT.

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by - Verified Customer April 10, 2016

Great Experience.

by April 07, 2016

I think I was over charged for an oil change.

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by - Verified Customer April 03, 2016

Very positive! Excellent care for our car and fair price. So pleased.

by - Verified Customer March 16, 2016

They are good, knowledge on many items and work very well done!

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by - Verified Customer March 01, 2016

We had excellent service at a reasonable price. I love the fact that it's local business. It's been here for as long as I can remember! I highly recommend Kirby's.

by February 11, 2016

It was terrible and I haven't been back

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RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
93
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
92
CUSTOMER AMENITIES
95

Kirby's Garage is a family owned and operated business that has been proudly serving the community from this Franklin location since 1980. Here we found an experienced and well-trained team led by an ASE certified Master Tech. They have at their disposal the tools and shop equipment necessary to service and repair today's modern vehicles. This combination of tools and knowledge enables them to perform repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Work performed here is backed by a 36 month / 36,000-mile warranty for your peace of mind. Recent customers described this shop to us as, "friendly", "helpful", "knowledgeable", "professional", and "honest". A local shuttle service, loaner vehicles, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
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AMENITIES

  • Early Bird Dropoff
  • Loaner Car
  • Open Saturday
  • Service Guarantee
  • Shuttle
  • Wireless Internet

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
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Map
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