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Crutcher's Auto Repair

RepairPal Certified Shop in Franklin

Crutcher's Auto Repair

144 Verified Reviews
(615) 281-5044
1906 Columbia Ave
Franklin, TN 37064 USA
"From check-in to check-out, the staff was knowledgeable."
— Stan, a Verified Customer
Hours
07:00
18:00
http://purl.org/goodrelations/v1#Monday
07:00
18:00
http://purl.org/goodrelations/v1#Tuesday
07:00
18:00
http://purl.org/goodrelations/v1#Wednesday
07:00
18:00
http://purl.org/goodrelations/v1#Thursday
07:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:00am to 6:00pm
S
Closed
Auto Repair Experience
  • Jamie Crutcher, Owner
  • Established 1980
  • 5 Auto Repair Mechanics on Staff
  • 119 Years of Car Repair Experience
Crutcher's Auto Repair Reviews
144 Ratings
Displaying 1 - 15 of 141reviews
10/05/18
I can not say enough good things to describe my experience. Derreck was so helpful and gave me such great support and advice dealing with my Jeep Grand Cherokee. He was such a blessing to work with. We are new to the area and are so thankful we found your business. I've been telling all my friends about my wonderful experience. Thank you!
10/05/18
Work was excellent- Oil change price at the time of making the appointment was not the same as billed and paid.
10/05/18
Very professional, friendly and upfront.
09/27/18
always great work and great people!
09/24/18
Everything was handled well.
09/21/18
Service writers and staff are very polite and professional. Had diagnostics done on my truck, was not charged for that service, and the work that needs to be done, they will split up in parts so that I can afford to have all work completed. They will work with their customers. Very pleased with their service.Trustworthy.
09/21/18
Explained repairs thoroughly. In the past, it was not very convenient to bring autos to Crutcher's but now that you provide Lyft its much more convenient so I'll be bringing my autos to you most all the time.
09/20/18
Another great experience!
09/19/18
He explained the cost of the repair and considering we have 220K miles on it let me know of the possible downstream repairs associated so I could make an informed decision.
09/13/18
We have brought our cars to Crutchers for over ten years and have view the shop as honest and skilled. Sometimes we go elsewhere for oil changes to get a better price. Best wishes for continued success in your business.
09/07/18
They gave me options as to what were the most primary items which needed to be attended to since I had a long list of items which needed attention.
09/17/18
The people were very friendly. They explained what repairs I needed without pressure.
09/14/18
Found that my VW was seriously out of alignment since purchased new. The dealer never told me about the serious and dangerous wear. Crutcher's got me right in and performed the alignment quickly and at a fair price. I'm likely to give them all my future business. Thanks!
09/11/18
Excellent service.
09/13/18
Wonderful experience. The work was done quickly, the employees were great, and the price was fantastic. I will absolutely come back here
Schedule an Appointment with Crutcher's Auto Repair
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (615) 281-5044
Need an appointment for today? Call the shop directly at (615) 281-5044
RepairPal Scorecard
96
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
95
Tools & Equipment
100
Customer Service
94
Customer Amenities
93
Crutcher's Auto Repair was established in 1980 and has been providing Franklin and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as “honest”, “excellent”, “awesome”, “terrific”, and “knowledgeable”. A local shuttle service, rental cars, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
LEARN FROM CRUTCHER'S At Crutcher's we find it is much better for us to help you understand how you vehicle works, the effects of various maintenance and repairs, our recommendations, and what we recommend and would do if it were our own. In the spirit of this we have created this section of our website to help you better understand your car. Our own series of documents about common problems, tips, and misunderstandings This page will be the home for our own documents addressing common problems, preventative measures, items that create misunderstandings, and other general information worth sharing. Feel free to contact us for more information on any topics you need help with. Fuel System Info - Primarily addressing causes of fuel pump failure Emissions Readiness Info - Important information to know prior to returning to an emissions testing center for a 1996 or newer vehicle CarCare.org Consumer Education Organization devoted to helping motorists understand the importance of maintenance and repairs. Know Your Car's Air Conditioning System The Mobile Air Conditioning Society (MACS) Worldwide wants all vehicle owners to understand their cabin climate control and engine cooling system. The following is an excerpt from the MACS' publication Get to Know Your Car's A/C and Engine Cooling System. If you have a question about your vehicle's A/C or engine cooling system e-mail us at macsworldwide@macsw.org
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
Amenities
  • Early Bird Dropoff
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ACDelco
Map
Get Directions to Crutcher's Auto Repair
Schedule an Appointment with Crutcher's Auto Repair
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (615) 281-5044
Need an appointment for today? Call the shop directly at (615) 281-5044
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