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Crutcher's Auto Repair

RepairPal Certified Shop in Franklin

Crutcher's Auto Repair

167 Verified Reviews
(615) 281-5044
1906 Columbia Ave
Franklin, TN 37064 USA
"From check-in to check-out, the staff was knowledgeable."
— Stan, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 6:00pm
S
Closed
Auto Repair Experience
  • Jamie Crutcher, Owner
  • Established 1980
  • 5 Auto Repair Mechanics on Staff
  • 119 Years of Car Repair Experience
Crutcher's Auto Repair Reviews
167 Ratings
Displaying 1 - 15 of 161reviews
Anthony
01/06/19
Verified Customer
Everything was great!
Amber
12/27/18
Verified Customer
We found Crutcher's to be honest and reasonably priced for repairs. I never felt like they were recommending things to be fixed that weren't necessary and trust them with our vehicles.
Debbie
12/27/18
Verified Customer
Everyone is great at Crutchers.
Kevin
12/31/18
Verified Customer
Repairs were completed several days earlier than estimated. Paul and crew did a great job keeping us informed of progress. Will definitely head to Crutcher's for future maintenance and repair needs!
Alanna
12/30/18
Verified Customer
I always have a great experience at Crutcher s. The only thing that bothers me is after I have a service done on my car I m emailed almost daily about it until I submit a review. Other than that that service is good.
Robert
12/16/18
Verified Customer
Did a really good job, truck drives much more solid than before and I appreciate their suggestion of additional repairs
Ryan
12/10/18
Verified Customer
Everything went well the customer service was outstanding and I will be back.
Mike
11/29/18
Verified Customer
Very good service. Professional. Good communication. Shea is awesome.
Tom
12/03/18
Verified Customer
Very nice
Chuck
11/28/18
Verified Customer
Great service. Prompt to the point. I appreciate their willingness to go the extra step to make sure you're safe and satisfied.
Mitch
11/26/18
Verified Customer
Visited for a 4-wheel alignment after installing 4 new tires. Alignment was performed, and the results/corrections were clearly explained to me.
Barbara
11/26/18
Verified Customer
Since I have only had my car back after repair, I haven't really had a lot of time to know if the work done was correct. I did appreciate the LYFT rides to and from the shop after leaving my car. A big plus.
Greg
11/25/18
Verified Customer
Jamie and the crew always exceed my expectations.
Jeremy
11/14/18
Verified Customer
Excellent communication and knowledge of the vehicle.
James
11/09/18
Verified Customer
100% great service every time. Crutcher's has serviced 5 cars for my family, always fair, clear and great service!
Schedule an Appointment with Crutcher's Auto Repair
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (615) 281-5044
Need an appointment for today? Call the shop directly at (615) 281-5044
RepairPal Scorecard
96
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
95
Tools & Equipment
100
Customer Service
94
Customer Amenities
93
Crutcher's Auto Repair was established in 1980 and has been providing Franklin and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to tires and wheel alignment, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 36-month / 36,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as “honest”, “excellent”, “awesome”, “terrific”, and “knowledgeable”. A local shuttle service, rental cars, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
LEARN FROM CRUTCHER'S At Crutcher's we find it is much better for us to help you understand how you vehicle works, the effects of various maintenance and repairs, our recommendations, and what we recommend and would do if it were our own. In the spirit of this we have created this section of our website to help you better understand your car. Our own series of documents about common problems, tips, and misunderstandings This page will be the home for our own documents addressing common problems, preventative measures, items that create misunderstandings, and other general information worth sharing. Feel free to contact us for more information on any topics you need help with. Fuel System Info - Primarily addressing causes of fuel pump failure Emissions Readiness Info - Important information to know prior to returning to an emissions testing center for a 1996 or newer vehicle CarCare.org Consumer Education Organization devoted to helping motorists understand the importance of maintenance and repairs. Know Your Car's Air Conditioning System The Mobile Air Conditioning Society (MACS) Worldwide wants all vehicle owners to understand their cabin climate control and engine cooling system. The following is an excerpt from the MACS' publication Get to Know Your Car's A/C and Engine Cooling System. If you have a question about your vehicle's A/C or engine cooling system e-mail us at macsworldwide@macsw.org
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
Amenities
  • Early Bird Dropoff
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ACDelco
Map
Get Directions to Crutcher's Auto Repair
Schedule an Appointment with Crutcher's Auto Repair
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (615) 281-5044
Need an appointment for today? Call the shop directly at (615) 281-5044
What verified customers have to say about Crutcher's Auto Repair
Would recommend to a friend
98%
Car was ready when promised
99%
Did not feel sales pressure
100%
Car was fixed correctly the first time
93%
Customer was treated respectfully
100%
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