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Douglas Automotive - Fox River Grove

RepairPal Certified Shop in Fox River Grove

Douglas Automotive - Fox River Grove

148 Verified Reviews
(847) 380-8285
416 Northwest Hwy
Fox River Grove, IL 60021 USA
"Great people, great service, outstanding warranty."
— Steve, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 6:00pm
S
7:00am to 5:00pm
Auto Repair Experience
  • Josh Sheiblein, Manager
  • Established 1993
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 27 Years of Car Repair Experience
Douglas Automotive - Fox River Grove Reviews
148 Ratings
Displaying 1 - 15 of 144reviews
Kyle
11/28/18
Verified Customer
I trust the staff & labor. When I get my vehicle back I feel safe that what was discussed to fix was installed professionally.
Jeff
11/26/18
Verified Customer
Douglas Automotive was fair to deal with and they did a quality repair. Pricing was fair.
Kelly
11/20/18
Verified Customer
I really enjoyed the text message updates along with photos / videos of the diagnostic process
Robert
10/22/18
Verified Customer
They did a great job. Took the time to identify exactly what part I needed before the job was done which saved me over $200. I appreciated the extra effort that took. Very satisfied with the experience.
Bob
10/05/18
Verified Customer
Very professional.
Tony
08/29/18
Verified Customer
Goes above and beyond to ensure satisfaction. Would highly recommend and will return when additional maintenance/repair is needed.
Jim
08/06/18
Verified Customer
Very friendly professional & qualified
Anne
07/02/18
Verified Customer
Great service! My 18 year old car runs like a champ! Thank you!
Kristen
06/30/18
Verified Customer
So glad that I decided to give this shop a chance, will use them for any furture work that needs to be done.
Ruth
06/19/18
Verified Customer
I was referred by my son, who is a friend of Justin's. Everybody was personable, professional and explained repairs needed thoroughly.
Joseph
06/09/18
Verified Customer
Can't not like the warranty they have!
Erik
06/12/18
Verified Customer
Dropped my car off early AM, and got and oil change. Public transportation issues lead to me barely making it to the store before closing, and no attitude was given, I did not seem to be a hassle, and was still given the time to have the service and inspection thoroughly explained to me. The service at this (and your CL location) is impeccable. I will definitely continue to bring my car to a Douglas facility!
Bryan
05/15/18
Verified Customer
It is always great.
Myrna
05/12/18
Verified Customer
Great customer service.
Jim
03/28/18
Verified Customer
did an awesome job for the price they quoted
Schedule an Appointment with Douglas Automotive - Fox River Grove
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (847) 380-8285
Need an appointment for today? Call the shop directly at (847) 380-8285
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
95
Tools & Equipment
92
Customer Service
95
Customer Amenities
95
Douglas Automotive has been serving this area since 1993. The Fox River Grove location strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “helpful”, “honest”, “excellent”, “friendly”, and “outstanding”. This location features a team of automotive professionals whose commitment to ongoing training and investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Repairs are covered by a 36-month / 36,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • Bosch Service Network
  • TECH-NET
Map
Get Directions to Douglas Automotive - Fox River Grove
Schedule an Appointment with Douglas Automotive - Fox River Grove
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (847) 380-8285
Need an appointment for today? Call the shop directly at (847) 380-8285
What verified customers have to say about Douglas Automotive - Fox River Grove
Would recommend to a friend
99%
Car was ready when promised
99%
Did not feel sales pressure
97%
Car was fixed correctly the first time
95%
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