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Douglas Automotive - Fox River Grove

RepairPal Certified Shop in Fox River Grove

Douglas Automotive - Fox River Grove

156 Verified Reviews
(847) 380-8285
416 Northwest Hwy
Fox River Grove, IL 60021 USA
"Great people, great service, outstanding warranty."
— Steve, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 6:00pm
S
7:00am to 5:00pm
Auto Repair Experience
  • Josh Sheiblein, Manager
  • Established 1993
  • 2 Auto Repair Mechanics on Staff
  • 2 ASE Master Auto Technicians
  • 27 Years of Car Repair Experience
Douglas Automotive - Fox River Grove Reviews
156 Ratings
Displaying 1 - 15 of 152reviews
Jerry
04/25/19
Verified Customer
Excellent
Karen
04/25/19
Verified Customer
Douglas Automotive made me feel like I was definitely at the right place for my car repairs. Very friendly, sincere staff and extremely fair pricing. The work they produce is of the highest quality, and completed very quickly. I would highly recommend this shop.
Paul
03/28/19
Verified Customer
I feel like I can trust them with any vehicle I bring to them!!!
Dave
03/25/19
Verified Customer
Everyone there is very nice and helpful from Josh to the guy picking me up or driving me home.
Lisa
02/27/19
Verified Customer
Josh Scheiblein is amazing! He is professional and personable. My customer experience with him was outstanding in everything I needed. He was accommodating and solved my tire problem in lightning fast time! I appreciate his respect for me as a customer and just in general. I am happy to say I will be returning to your Fox River Grove facility for my future car needs. Thank you for your excellent care and concern.
Gregory
02/07/19
Verified Customer
Timely service with a smile
Derek
01/09/19
Verified Customer
Professional, initial inspection done quick. Work took a bit longer than expected.
Marcia
12/26/18
Verified Customer
Friendly staff and they do great work.
Kyle
11/28/18
Verified Customer
I trust the staff & labor. When I get my vehicle back I feel safe that what was discussed to fix was installed professionally.
Jeff
11/26/18
Verified Customer
Douglas Automotive was fair to deal with and they did a quality repair. Pricing was fair.
Kelly
11/20/18
Verified Customer
I really enjoyed the text message updates along with photos / videos of the diagnostic process
Robert
10/22/18
Verified Customer
They did a great job. Took the time to identify exactly what part I needed before the job was done which saved me over $200. I appreciated the extra effort that took. Very satisfied with the experience.
Bob
10/05/18
Verified Customer
Very professional.
Tony
08/29/18
Verified Customer
Goes above and beyond to ensure satisfaction. Would highly recommend and will return when additional maintenance/repair is needed.
Jim
08/06/18
Verified Customer
Very friendly professional & qualified
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
36-month / 36,000-mile warranty
Technical Ability
95
Tools & Equipment
92
Customer Service
95
Customer Amenities
95
Douglas Automotive has been serving this area since 1993. The Fox River Grove location strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Our review of this shop revealed they are achieving this goal. Recent customers describe this team as “helpful”, “honest”, “excellent”, “friendly”, and “outstanding”. This location features a team of automotive professionals whose commitment to ongoing training and investment in tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnoses and repairs, as well as your scheduled maintenance needs. Repairs are covered by a 36-month / 36,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Early Bird Dropoff
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • Bosch Service Network
  • TECH-NET
Map
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What verified customers have to say about Douglas Automotive - Fox River Grove
Would recommend to a friend
100%
Car was ready when promised
98%
Did not feel sales pressure
97%
Car was fixed correctly the first time
96%
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