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Rick & Ray's Auto Plaza Center

RepairPal Certified Shop in Fort Worth

Rick & Ray's Auto Plaza Center

215 Verified Reviews
(817) 835-8654
2425 Cullen Street
Fort Worth, TX 76107 USA
"I trust them and I like them, they are good. They did a job and did it well."
— Elaine, a Verified Customer
Hours
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
08:00
13:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
8:00am to 6:00pm
S
8:00am to 1:00pm
Auto Repair Experience
  • Sergio Garza, Manager
  • Established 1994
  • 5 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 92 Years of Car Repair Experience
Rick & Ray's Auto Plaza Center Reviews
215 Ratings
Displaying 1 - 15 of 209reviews
10/24/18
Everything was good.
10/12/18
1st time customer. Will go back as a repeat customer.
10/24/18
Jamie explained clearly what needed to be done to repair the hood release cable. He ordered the part from Toyota and had my car ready as promised.
10/17/18
Great customer service and expert automotive technicians. Pricing was reasonable and treated me very well with respect in explaining the repairs.
10/17/18
Everything was great except the excessive text and emails. One text/email to confirm the appointment and one text/email to say thank you is sufficient. I received somewhere between 8 and 12 text/email plus this survey for one single appointment. I love good communication but this is excessive and annoying. Everything else is a 10 out of 10.
10/01/18
Poor experience from beginning to end. 3 visits in 6 weeks and the vehicle still was not fixed. Same issue kept occurring, eventually went to a different mechanic. The website claims there is a loaner program, waited 3 hours because the loaner vehicle had a dead battery. I feel like Rick and Ray's might have so many customers that it can't keep up with all of them.
10/17/18
Jamie is always upfront and honest.
10/12/18
Shop recommended a part which failed. I explained the issue once I found out about it and they fixed it free of charge with other part.
10/09/18
Worked through my project thoroughly with me to ensure work was done to my satisfaction. Gave me much confidence I would not have any issues going forward. Final product was as expected. Great work.
10/11/18
Excellent as usual!
10/09/18
The station wagon back was left a total mess. I am assuming the special lug nut tool was needed and looked through was left in a pile. Nothing returned to its proper place.
10/08/18
All ok
10/05/18
Great Job! Looking forward that Rick and Ray will take good care of our vehicle from now on.
09/26/18
Rick & Ray's is always quick, professional, and trustworthy
10/04/18
Was charged again for same problem
Schedule an Appointment with Rick & Ray's Auto Plaza Center
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (817) 835-8654
Need an appointment for today? Call the shop directly at (817) 835-8654
RepairPal Scorecard
96
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
95
Tools & Equipment
100
Customer Service
98
Customer Amenities
95
Rick and Ray's Auto Plaza has established a reputation over the past 19+ years of providing it's customers with an uncompromising level of customer service mixed with a strong dose of ongoing technical training on the newest advancements in auto repair. This team of very experienced ASE Certified professionals are experts in emissions repairs. This training coupled with some of the best automotive tools and computer diagnostic equipment make this RepairPal Certified shop a great place for your modern vehicle. They are capable of repairs ranging from emissions related repairs to check engine light diagnosis to tires and alignment. They back this work with a 24-month / 24,000-mile warranty for your peace of mind. Local shuttle service, loaner vehicles, Saturday hours, early bird drop off, and a clean comfortable waiting area with wireless Internet are all available for your convenience.
Details
Message From the Shop
We have a 3 yr/ 36,000 mile warranty which is best in the industry. One day service is our goal. Electronic Condition Health report performed on every car - free. We service all makes and all models. Any mechanical repair or maintenance needs you might have. You will not find a more equipped shop in the area. We have a 25 bay shop with 15 hydraulic lifts. State of the art equipment to meet all of your vehicle needs. We have 7 A.S.E. certified techs that can service any concern you have. We have a beautiful waiting room with tv and coffee. Of course we have wifi. Our world class facility is built to impress. What sets us apart is our people. The whole staff is here to serve. We stand behind everything we do with an industry leading 3 years/36,000 mile warranty. You will never have to go to another shop for repairs on any of your vehicles. We truly do it all.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Classic Car Repair/Restoration
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Loaner Car
  • Military Discount
  • Open Saturday
  • Open Weekends
  • Parts/Accessories
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Store
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ASA
  • iATN
Map
Get Directions to Rick & Ray's Auto Plaza Center
Schedule an Appointment with Rick & Ray's Auto Plaza Center
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (817) 835-8654
Need an appointment for today? Call the shop directly at (817) 835-8654
What verified customers have to say about Rick & Ray's Auto Plaza Center
Would recommend to a friend
91%
Car was ready when promised
94%
Did not feel sales pressure
93%
Car was fixed correctly the first time
91%
Customer was treated respectfully
97%
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