Close

Fletcher Car Care

RepairPal Certified Shop in Fletcher

Fletcher Car Care

40 Verified Reviews
(828) 759-5314
38 Heritage Park Dr
Fletcher, NC 28732 USA
"Always professional yet personal."
— Michael, a Verified Customer
Hours
08:00
17:30
http://purl.org/goodrelations/v1#Monday
08:00
17:30
http://purl.org/goodrelations/v1#Tuesday
08:00
17:30
http://purl.org/goodrelations/v1#Wednesday
08:00
17:30
http://purl.org/goodrelations/v1#Thursday
08:00
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 5:30pm
S
Closed
Auto Repair Experience
  • Neil Morrison, Manager
  • Established 2006
  • 2 Auto Repair Mechanics on Staff
  • 23 Years of Car Repair Experience
Fletcher Car Care Reviews
40 Ratings
Displaying 1 - 15 of 40reviews
03/21/18
This is a great alternative to my crooked local Honda dealer.
03/20/18
Bill for repairs was very high and had to put it on credit! I'm not sure how much of the work was needed and felt pressured to complete all repairs. I'm still paying for the repairs six months later!
Reply from Fletcher Car Care
by FletcherCarCare, August 30, 2018

April, I'm sorry to hear you were not satisfied with the repair prices. I am definitely not the cheapest shop in town. I do however stand behind all of our repairs with a 24/24 warranty. You thought you had a transmission issue when you came in, but we advised you the system only had a small leak. You had ALOT of work performed. On your 2007 Subaru 2.5 there were several issues. We see older Subaru's quite often and actually have a really great Subaru tech at our shop. You were not obligated to perform work we recommended, it is certainly not in our interest to work on a vehicle that the customer does not want us too. It is also our practice to give an estimate before we perform any services. You approved the work! You could have simply not approved it. Also, keep in mind, we don't break cars, normal use, and design flaws contribute to many needed services we see daily. Our mission is to advise our customers with a prioritized estimate, and proceed forward with the repairs that are approved by the owner of the vehicle. Again, I'm sorry you are not pleased with the service you received. We look for ways to improve everyday and learn through every situation we encounter. We are not the cheapest. Our business model doesn't allow us to be. We are paying skilled technicians and staff that are tax payers making living wages.

07/31/18
Fletcher Car Care is the best around, in my opinion. They always call me to let me know about any issues before they perform the repairs and I'm always treated with respect by both guys I've been in contact with. I always recommend them to friends and family!
Reply from Fletcher Car Care
by FletcherCarCare, August 30, 2018

Thanks so much for nice review. We will continue to strive for your praises every chance you give us!

Jen

05/21/18
Great service.
Reply from Fletcher Car Care
by FletcherCarCare, August 30, 2018

Thanks Jennifer! We appreciate you.
Jen

10/02/17
Nice people at the shop. Felt like they gave me good advice about my vehicles.
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Thanks, Bonnie!
It's a pleasure serving you!

10/03/17
Excellent service!
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Thanks Ernest!

09/28/17
Very professional
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Thanks so much Bilson! We try to please all of our guests and are glad for your business!

09/25/17
Quick, courteous, did what they promised and didn't try to push any unnecessary repairs or additional services onto me.
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Thanks Nataliya! We strive to please all of our guests. So happy you are one of them!

09/20/17
Prices were fair for services needed. First time customer and will return. Didn't try and up sell unneeded work. Got a follow up call to check if everything was running okay. Great customer service!
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Thanks, Tom! We appreciate the kind words!

09/19/17
all good
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Thanks Phillip! We appreciate your business!

09/17/17
They were very friendly and helpful. They got me in and out quickly and did thorough work at a great price. I'll definitely be back!
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Thanks Samantha! We appreciate every opportunity to serve you!

09/13/17
We tried last week to post a Facebook praise for the excellent service we received. Thank you to all!
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Thanks Jim. THat's so kind! We appreciate every opportunity to serve such a great guest!

09/10/17
took my truck in for front end alignment, they installed a steering box and performed the alignment. They put way too much air in the tires causing a blowout back in Florida and the truck still was out of alignment
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Sir, we always air our tires at factory specs. We went over your courtesy sheet (we always perform on all vehicles that enter our shop) and your pressures were set to factory. You forgot to mention that you had a Harley Davidson in the bed of the truck that very well could have contributed to a tire problem. It's very possible you could have run something over as well. Sorry you had trouble in your travels.

09/04/17
THANK YOU!!!!
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Thank you Gale. We appreciate the opportunity to serve you!

08/28/17
I was very impressed with the customer care and car care at this shop.
Reply from Fletcher Car Care
by FletcherCarCare, February 06, 2018

Thanks Janice. We always try our best to please everyone. Glad you were impressed. Come see us again!

Schedule an Appointment with Fletcher Car Care
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (828) 759-5314
Need an appointment for today? Call the shop directly at (828) 759-5314
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
97
Tools & Equipment
97
Customer Service
94
Customer Amenities
93
Fletcher Car Care was established in 2006 and has been providing the local area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as “helpful”, “awesome”, “professional”, “knowledgeable”, and “wonderful”. A local shuttle service, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Coffee
  • Early Bird Dropoff
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • ASA
  • TECH-NET
Map
Get Directions to Fletcher Car Care
Schedule an Appointment with Fletcher Car Care
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (828) 759-5314
Need an appointment for today? Call the shop directly at (828) 759-5314
Get an estimate and never overpay again
RepairPal guarantees your repair will be done right.