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Sparks Car Care

(253) 944-9148
158 Verified Reviews
sparkscc@comcast.net

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

32627 Pacific Hwy S
Federal Way, WA 98003 USA

AUTO REPAIR EXPERIENCE

  • Ken Clark, Owner
  • Established 2014
  • 3 Auto Repair Mechanics on Staff
  • 1 ASE Certified Auto Technician
  • 51 Years of Car Repair Experience

Sparks Car Care Reviews

OVERALL RATING

158 Verified Reviews
5 stars
(106)
4 stars
(37)
3 stars
(10)
2 stars
(2)
1 star
(3)
by - Verified Customer January 02, 2018

Tried once. Never again.

by - Verified Customer December 27, 2017

I appreciate the fact that the shop was able to fix my breaks immediately. I don't feel convinced that I needed everything done though. I think I just needed front pads. Next time I'll have another estimate so I can make sure I really need the work done. That's my mistake. They were very nice to me at Sparks though.

by - Verified Customer December 27, 2017

Very good service.

by - Verified Customer December 21, 2017

I am so please, surely coming back.
And of course will recommend to others

by - Verified Customer December 20, 2017

This is the Best of The Best Repair shops in the STATE

by - Verified Customer December 14, 2017

Aside from the price, which I felt was a little expensive even with a 10% discount, I was happy with the outcome.

by - Verified Customer December 13, 2017

Everything went well.

by - Verified Customer December 12, 2017

It was excellent. Everyone is nice and helpful and my car is running perfectly

by - Verified Customer December 11, 2017

Appreciated senior citizen discount. The only action that would have been the cherry on top of the cake would be to vacuum customers vehicles. Thanks for asking.

by - Verified Customer November 29, 2017

Explained service provided, service needed, no pressure regarding suggested service

by - Verified Customer November 27, 2017

I feel that I cannot afford to use you in the future. I am searching for a less expensive AAA shop.

by - Verified Customer November 19, 2017

I was very pleased and quite impressed with all the awards displayed

by - Verified Customer November 16, 2017

Well done

by - Verified Customer November 16, 2017

As always, Sparks got the needed work done in a timely manner, and made a thorough safety check.

by - Verified Customer November 14, 2017

good place to have your car serviced

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer November 13, 2017

Very professional. Will return.

by - Verified Customer November 09, 2017

Felt confident that they know what they are doing.

by - Verified Customer November 07, 2017

I was disappointed in the billing method used for my coming to take advantage of the $49 winterizing special. I expected the bill to first charge me $49 for the basic work done, and to then to add $9.25 for the extra 2.5 quarts of oil needed for my 8 cylinder engine, and to then charge me approximately $18 more for the OEM windshield wipers. Adding 10% tax would bring the total charge to approximately $83.88

by - Verified Customer November 02, 2017

The front desk is always nice to work with. They try to find discounts to keep overall cost down.

by - Verified Customer November 01, 2017

Friendly and professional customer service. Completed as promised. Took the time to answer all my questions.

by - Verified Customer November 01, 2017

Always great service

by - Verified Customer October 25, 2017

It was great. The wait time was sort of long but they helped me out and even got my price lowered a bit from the original. Everyone I spoke to throughout the whole ordeal was wonderful and nice.

by - Verified Customer October 23, 2017

Very happy with repair

by - Verified Customer October 17, 2017

Took my car here for the first time after having coolant/overheating issues with my car. Sparks Car Care was able to diagnose the issues and quickly made the necessary repairs to get my car back on the road. I appreciate that they had all of the parts in stock. Thanks!

by - Verified Customer October 11, 2017

My first visit and it was handled well.

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer October 05, 2017

I am very happy with the work and treatment.

by - Verified Customer September 28, 2017

Excellent, everyone, and everything about this place is Excellent!
The only place I will ever go again.
Thank you for taking care of my Jeep.

by - Verified Customer September 20, 2017

All good

by - Verified Customer September 17, 2017

Prompt and courteous service.

by - Verified Customer September 14, 2017

They were booked out a week, but my car was in limp mode, so I had to leave it there. I expected to wait minimum 1 week since they were so busy. 3 days later, I got a call that my car was ready. 4 days before I even expected to hear about a diagnosis!! Very happy.

by - Verified Customer September 14, 2017

There were issues with my vehicle but they were handled promptly and I was notified of all parts of the process.

by - Verified Customer September 14, 2017

awesome customer service

by - Verified Customer September 14, 2017

The staff was very friendly and they performed the repairs quickly.

by - Verified Customer September 07, 2017

This was my first visit. I used a coupon and was treated very well. U will definitely go back for additional repairs!

by - Verified Customer September 07, 2017

Was great !

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer September 06, 2017

Great customer service!

by - Verified Customer August 31, 2017

I appreciate that they recognized that something was wrong with the original work, which caused a second problem. They fixed the second problem at no cost, and even towed the vehicle to their shop to have it fixed.

by - Verified Customer August 31, 2017

They got my car in & out within 30 min. Very satisfied.

by - Verified Customer August 24, 2017

Always enjoy working with the staff

by - Verified Customer August 23, 2017

My overall experience was pleasant. Staff was easy to work with and explained to me all my questions in a way I could understand. My car was repaired in a timely manner as I called last minute and they were able to take me and complete the work within one day. I will be going back as Sparks did everything I asked and again over all experience was pleasant and staff easy to work with.

by - Verified Customer August 16, 2017

Its a quality shop.

by - Verified Customer August 15, 2017

Helpful personnel, easy to deal with, car ready within time frame promised.

by - Verified Customer August 14, 2017

As far as I can tell Sparks fixed the problem with my car correctly. So far, so good!

by - Verified Customer August 02, 2017

We had our Nissan serviced, and had som major work done on our Chevrolet both times they have been great! Easy to talk to, shop is clean and work has been great! We will be back again

by - Verified Customer July 30, 2017

Did an alignment that brought the up tp spec and then explained to MY satisfaction what was adjusted. Thank You for a QUALITY JOB!

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer July 27, 2017

Good Work, Fast Repair and Reasonable Charge

by - Verified Customer July 11, 2017

Service was performed as requested, on time, and at good value. I like going to Sparks because I know I'm going to get the best service possible for my vehicle.

by - Verified Customer July 05, 2017

It is a good place to go for repairs.

by - Verified Customer June 29, 2017

Quick and professional.

by - Verified Customer June 28, 2017

Thanks

by - Verified Customer June 26, 2017

Was done on time and professional

by - Verified Customer June 26, 2017

Felt very welcomed. Asked the pertinent questions of service needed on my vehicle.

by - Verified Customer June 21, 2017

They performed a transmission flush, on time and politely.

by - Verified Customer June 20, 2017

I watched them deal with an extremely difficult customer--I would never have had the patience they showed with her. Above and beyond!

by - Verified Customer June 20, 2017

The people there was very nice and helpful. My car was done sooner than I expected.

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer June 08, 2017

Everyone I encountered was very kind and professional.

by - Verified Customer June 06, 2017

The owner was very nice, and respectful. He was willing to help.

by - Verified Customer June 05, 2017

We drive out of our way to go to Sparks. They are the greatest.

by - Verified Customer June 01, 2017

Great job.

by - Verified Customer June 01, 2017

I have always received the best service for my vehicle and have always been treated with respect.

by - Verified Customer May 31, 2017

Missed nail in tire. Grease on carpet.

by - Verified Customer May 29, 2017

Good!

by - Verified Customer May 29, 2017

Good place to take your vehicle. You get treated with respect and quality work is performed by certified mechanics.

by - Verified Customer May 25, 2017

Diagnosis for car was off. All it needed was spark plugs, not wires or by pass cylinder work.

by - Verified Customer May 25, 2017

Performed a great job. Spent a great deal of time finding parts. Thanks

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer May 23, 2017

The workmanship was satisfactory. Cost was expected. My only concern that I reported was oily foot prints on my floor mat. I will continue to do business with Sparks. I like their service and friendliness.

by - Verified Customer May 23, 2017

They treat their customers fairly.

by - Verified Customer May 22, 2017

Very friendly and personable. Felt like 'family.'

by - Verified Customer May 18, 2017

Always have had a very good experience with them. Ownership and staff are excellent.

by - Verified Customer May 11, 2017

Good.

by - Verified Customer May 09, 2017

Love Sparks. Always friendly, accurate estimates, great work.

by - Verified Customer May 07, 2017

I was told the repair would take an hour and it took two, but I didn't mind. I read and napped. :)

by - Verified Customer May 02, 2017

They took my car in as soon as I arrived for the scheduled appointment time. Receptionist was very courteous and explained everything to me over the phone prior to making the appointment. Work was completed in less than half hour and I was back on the road.

by - Verified Customer May 02, 2017

Very customer service oriented.

by - Verified Customer May 01, 2017

Sparks was really nice and, as a Costco Member, services were discounted. They were able to keep the price in my budget upon completion. They also were able to get a special order part from one of their vendors while I waited.

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer April 27, 2017

Good service and good experience. I'll probably continue to check up my truck here again soon.

by - Verified Customer April 27, 2017

I am a new customer at Spark's and feel they treat me well, and do a good job repairing my cars at a fair price. I'll be back.

by - Verified Customer April 27, 2017

Always a pleasure taking my car to be fixed here!

by - Verified Customer April 27, 2017

I came in to get a strange noise checked out, one of your employees offered to ride around the block with me to listen to the noise. So we rode around for at least 10 minutes until the noise finally presented itself. I have an appointment to get the wheel bearings fixed next week. This place is great!

by - Verified Customer April 26, 2017

I'm very pleased with the service. Thanks!

by - Verified Customer April 25, 2017

Terrific team and awesome customer service.

by - Verified Customer April 20, 2017

I really appreciated the extra job/repair performed on our car without me asking and they didn't charge for it. Thanks!

by - Verified Customer April 18, 2017

My experience at Sparks has always been beyond satisfactory. However, my car still stalls on occasion, including recently while pulling hard up one of the steep hills in my Tacoma. So something is still not right.

by - Verified Customer April 17, 2017

I was impressed that there was no wait time. The work began almost immediately and was quickly completed. Other problems was found but can wait until I bring it in for regular servicing. Always great doing business with you.

by - Verified Customer April 13, 2017

I wish that I would have started using Sparks Auto Care for my car care needs much sooner. I have had several brake jobs done on my vehicle by other local shops with not the best results. Sparks has done the best brake work that I have ever had done on my car!

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer April 12, 2017

This was the second time I have taken a vehicle to this shop and was originally misquoted the cost of the repairs. If someone does now know what they are talking about they should not be giving quotes. In addition I believe the cost of labor was extreme. I will not be going back to this shop.

by - Verified Customer April 11, 2017

I had a maintenance coupon, and I knew I needed oil and filter change, etc. The only surprise was that they said I needed to add $20 because I had a Prius and it took different oil. I have no way of knowing if that is accurate, but had never heard that before. So that was a little disappointing. The actual work was fine.

by - Verified Customer April 10, 2017

It is good to deal with folks, face to face, who are knowledgeable and professional.

by - Verified Customer April 10, 2017

Always friendly. They really understand customer service. Knowledgeable on most matters and helped me on the spot with tire pressure recently, no charge. And when needed, a ride home is great service. Thanks Ken and crew!

by - Verified Customer April 09, 2017

They do excellent work!

by - Verified Customer April 08, 2017

Sparks gives the customer great service and their expertise about the cars they are working on is "top notch." They serve great coffee in the waiting area as well!

by - Verified Customer April 05, 2017

I brought my jeep into the shop to get a noise that was coming from the left rear tire checked out. The brake caliper and pad needed to be replaced however, in doing so the wire harness in sensor were corrupted. Several days later after new symptoms would not go away I took my Jeep back and they made the repairs necessary at no cost.

by - Verified Customer April 03, 2017

I was told about an oil leak and immediately I became suspicious. I didn't have further work done on it and am hopeful this problem is not serious.

by - Verified Customer April 03, 2017

Great customer service!

by - Verified Customer April 03, 2017

Good and friendly.

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer April 01, 2017

Completely satisfied with service and work were done. The staff at Sparks told me that they "worked for me" and they proved that by personally dealing with the warranty company to make sure that I got all the coverage for the repairs for which I had purchased not to mention the fast and excellent work they performed.

by - Verified Customer March 28, 2017

I had a great experience at Sparks. My car was repaired and finished on the same day, which is great since the dealership told me they couldn't fit me in for a whole week. The staff was friendly, knowledgeable and helpful.

by - Verified Customer March 28, 2017

No complaints!

by - Verified Customer March 26, 2017

Overall good.

by - Verified Customer March 22, 2017

Great service, friendly and knowledgeable staff, convenient.

by - Verified Customer March 03, 2017

Wonderful people!

by - Verified Customer February 22, 2017

It is so nice to be able to go to a business and know you can trust them and get good customer service.

by - Verified Customer February 22, 2017

Work was done in a very timely manner. Very reasonably priced. Honestly and excellent care of my vehicle.

by - Verified Customer February 21, 2017

Sparks personnel are honest and ethical, you can trust what they tell you and the y really do want to give you the most value for your dollar. I am happy to have found them.

by - Verified Customer February 14, 2017

They explain very well and give you choices!

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer August 16, 2015

I've had great service there.

by - Verified Customer August 16, 2015

Service was great, fast and friendly!

by - Verified Customer August 16, 2015

The day before a planned trip to Eastern Washington, we noticed a trail of coolant on the garage floor. We called Sparks (our preferred shop) and they said they could make time to get it in right away. They were true to their word and also did an A/C filter change at the same time. They have always been helpful and courteous, and I have recommended them to several family and friends in the past.

by - Verified Customer August 12, 2015

Have always been satisfied with their service and feel they are trustworthy.

by - Verified Customer August 06, 2015

I have been very satisfied with Spark's work on my old Ford Taurus.

by - Verified Customer August 06, 2015

Great service.

by - Verified Customer August 05, 2015

Always a gracious moment at Sparks Car Care.

by - Verified Customer August 02, 2015

I was very happy with the service provided by Sparks.

by - Verified Customer August 02, 2015

The staff are friendly. The Reception and Service area are organized and clean. Service was provided in a timely manner. I received an e-mail later the same day about the work they'd done. The women in the office are as informed as the men are.

by - Verified Customer July 30, 2015

I have been very impressed. from the guest lobby to the professional treatment from everyone I have met.

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer July 19, 2015

Sparks Car Care is known in Federal Way for their expertise and great customer service. I have experienced this twice with my current vehicle.

by - Verified Customer July 16, 2015

They met and exceeded my expectations on a coupon driven offer, very happy with the service received.

by - Verified Customer July 15, 2015

Honest and reliable in regard to serving vehicles.

by - Verified Customer July 14, 2015

They were great, fixed the car quickly and at a good price.

by - Verified Customer July 12, 2015

It seems the service was done well. I didn't feel they tried to gouge me by trying to get me to do service that I really didn't need yet.

by - Verified Customer July 06, 2015

They were really nice and explained everything to me. They showed me exactly what they saw and were willing to work with my student budget.

by - Verified Customer July 06, 2015

Top notch service from the start.

by July 05, 2015

Great service.

by - Verified Customer July 01, 2015

They do a very good job and I trust them.

by - Verified Customer June 30, 2015

They are very knowledgeable.

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer June 29, 2015

Customer Service comes first with Sparks Car Care.

by - Verified Customer June 29, 2015

They are polite and do great work. I feel they are very honest. Very nice waiting room, a very friendly place. Marcello is a very warm friendly guy at the front desk and on the phone.

by - Verified Customer June 25, 2015

Good customer service.

by - Verified Customer June 18, 2015

I had a good experience.

by - Verified Customer June 16, 2015

They are very friendly and invested in the community.

by - Verified Customer June 14, 2015

Everything is always repaired correctly and quickly. They are happy to explain what was found and answer my questions.

by - Verified Customer June 11, 2015

I believe Sparks Car Care, the employees and management team do the right thing for their customers.

by - Verified Customer June 02, 2015

I went in for a 2nd opinion on if i needed a timing belt/timing chain other than that no work was really needed however Marcello took care of me made me feel comfortable & he felt he had the best intentions for me & my car. I understand however he's no longer employed at that establishment.

by - Verified Customer May 19, 2015

I dropped off my car after hours and wrote on the slip I thought it was the alternator. They charged me around $130 to do a diagnosis and then told me it was the battery. I think I paid around $300 for the battery and the “diagnosis”. After about three weeks, the same problem occurred. I brought it back and they said it was the alternator and it would cost about $500+ to fix. I told them I would do it myself. I did it in about 1 hour for about $110.

by - Verified Customer May 14, 2015

Staff is always friendly and helpful. Ken shows that he cares that his customers are 100% satisfied.

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis
by - Verified Customer May 13, 2015

Have had acceptable experiences with Sparks in the past.

by - Verified Customer May 12, 2015

I was happy with the service received.

by - Verified Customer May 05, 2015

Very caring service.

20 verified customers did not leave comments but provided these ratings:
by Kathryn, Mary, Henry, Jeanne, Jim, Tim, Twila, Toni, Melinda, Melisa, Steven, John, Gerald
by Francine
by Marcus, Kevin, Max, Robert
by Mike
by Curtis

RepairPal Scorecard
94
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
24
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
96
CUSTOMER AMENITIES
93

Sparks Car Care was originally established in 1985, the current staff here works hard continuing the tradition of providing quality auto repairs to Federal Way and the surrounding area. This RepairPal Certified shop features a team with an excellent mix of experience, ongoing training, and ASE certifications. Repairs performed here can range from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. All this work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who describe the team here as “knowledgeable”, “professional”, “excellent”, and "friendly".  A local shuttle service, rental cars, early bird drop off, and a waiting area with free wireless internet are also available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
+ More

AMENITIES

  • AAA Member Discount
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Military Discount
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • ASE Blue Seal
  • Bosch Service Network
  • WORLDPAC

MESSAGE FROM THE SHOP

Sparks Car Care is a full-service auto repair and maintenance shop, serving Federal Way residents with integrity and excellence since 1985. We have been voted best in Federal Way ever since 2001. Our motto “Superior Service with Integrity” says it all. At Sparks, the staff works diligently to service and repair every vehicle in a timely fashion while focusing on customer satisfaction and peace of mind.

Sparks Car Care is a modern car repair facility, using the latest computer hardware and software to diagnose your vehicle. We repair all car makes and models.

We use quality parts and state of the art equipment. Visit us for all of your car maintenance and auto repair needs. Sparks Car Care is an AAA Approved Car Service Center, Automotive Service Association member, member of iATN (International Automotive Technicians Network), ACDelco Professional Service Center, and ASE Blue Seal Recognized business providing you with the highest quality service.

MAKES WE SERVE

  • Acura
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
+ More

Map
Get Directions to Sparks Car Care