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Harrell's Auto Service - Raeford Road

RepairPal Certified Shop in Fayetteville

Harrell's Auto Service - Raeford Road

82 Verified Reviews
(910) 415-1504
8038 Raeford Rd
Fayetteville, NC 28304 USA
"It was wonderful. They were very professional and very helpful."
— Jonathon, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
8:00am to 1:00pm
Auto Repair Experience
  • Jovany Dalama, Manager
  • Established 2007
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 2 ASE Master Auto Technicians
  • 62 Years of Car Repair Experience
Harrell's Auto Service - Raeford Road Reviews
82 Ratings
Displaying 1 - 15 of 79reviews
Shanaye
06/16/19
Verified Customer
Love the fact that they keep you informed through everything they do. If something is wrong they showed me and gave an outcome I can manage.
Jonathon
06/06/19
Verified Customer
Hard to trust them. Not sure if I'll go back
Teresa
05/31/19
Verified Customer
I dropped off my car because I had to work. I paid the bill over the phone due to an emergency at work. I asked Chris to please put my receipt and keys in the car and lock it. Picked up my car at 3 pm with the door unlocked and no receipt or keys to be found.
Walter
05/31/19
Verified Customer
Had a used car inspection done. I was notified in a timely manner of what was found and what should be done to get my car back up to 10/20 standards. I had an electrical problem with my vehicle and was recommended to a person on Yadkin road. Great service.
Tiffany
05/05/19
Verified Customer
Michelle was great with the service she provided to me. She was able to give me a ride home and also picked me back up. She was very helpful in everything that she does there. The one issue that I asked the male associate that morning would my car be ready before 11 am because I had to go to work and he stated yes. I explained that if my car was not going to be ready by that time, then call me so that I could make other arrangements to get to work in Raleigh. I was not called and I had to end up calling the shop only to find out that my car was not going to ready in the timeframe previous asked about. When my father picked up my car that evening, he noticed that the brakes that had been replaced were making a loud noise when driving. He was told that the brakes should stop making the noise in a few days. I drove my car the next day to work to Raleigh and the brakes made that noise the whole ride there and back. Of course, I took my car back the next morning and the tech that worked on my car stated that the car was not supposed to be making that noise. The car was checked out and it was determined that the pads needed to be shifted. Now my car is driving without the noise coming from the brakes. Minus the few hiccups, the car is good.
Shelia
04/14/19
Verified Customer
I was well pleased with the staff and work that was done to my truck. They did a great job.
Gisela
04/01/19
Verified Customer
They are very friendly and go up and beyond
Rodney
04/08/19
Verified Customer
The staff was very helpful. Got my vehicle now and back to me in a timely manner. They open on time and the building was clean. I asked for estimate on some future service I needed on my vehicle and he explained everything how parts needed and how long it would take to replaced the parts.
Alyssa
03/25/19
Verified Customer
They were amazing and super friendly!!! Fixed everything perfectly.
Jammie
03/24/19
Verified Customer
Justin
03/14/19
Verified Customer
The lady at the desk has been more than helpful for our family and met our needs with a warm and friendly attitude. We will always bring our vehicles to this facility as long as we are treated like she treated us. My only regret is that we do not remember her name! Thanks Harrell's, please recognize this young lady as your driving force at the front line of your customer service.
David
03/05/19
Verified Customer
Excellent experience at this location. Would recommend. Fast, satisfying service, always.
Matt
03/01/19
Verified Customer
The staff was professional and got me in quickly without an appointment.
Nijuel
02/27/19
Verified Customer
I do not plan to return. In addition to my 90 dollar diagnostic fee, I was charged 45 dollars to remove my battery so I could have it recharged where I purchased it.i was also told I had the incorrect battery installed and that was false. Auto zone verified it and thus verified that the original diagnosis was incorrect.
Tony
02/24/19
Verified Customer
Professional and friendly
RepairPal Scorecard
93
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
93
Tools & Equipment
100
Customer Service
88
Customer Amenities
95
The Raeford Rd location of Harrell's Auto Service has been serving the local community since 2007. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this team as “friendly”, “awesome”, “wonderful”, "professional" and “courteous”. This location features a team of automotive technicians whose commitment to ongoing training and ASE certifications ranks with the best. They are well equipped to handle repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light and computer system diagnoses and repair, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop-off, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Our talented crew has been helping crowd the Fayetteville highways with fully operational vehicles since 1945. Starting as a radiator specialty shop on Gillespie street, Louis Harrell opened it after serving his country in World War II. The shop has continued to grow ever since. Charlie Harrell incorporated the family business in 1978 and expanded upon the auto parts and distribution piece of the company. In 1997, Charlie sold the distribution company and refocused his attention on the auto and truck business by opening a new facility next door to the radiator shop. Recognizing a need to service the south west and north east areas of Fayetteville, new shops were constructed in 2006 on Raeford Road and in January of 2013, another service center was opened to service Fort Bragg. Most recently in January of 2016, another service center was opened at 140 Owen Drive. All four of our facilities are top of the line, using state of the art computer diagnostic equipment. The waiting areas are comfortable and convenient, complete with a television, wireless internet, computers and a childrens’ play area. We have come a long way from just a radiator shop. Our mechanics can do anything from an oil change, to putting a new motor in your vehicle. That includes anything from compact cars to tractor trailers. Our Gillespie location still performs radiator repairs and also houses a bus and truck garage to service the local community. We can repair anything, including brakes, A/C, radiators, engines, electrical, tires, tune-ups and much more. Harrell’s Auto Service technicians will take away any worry about your car’s maintenance or repairs. Come in for a pit stop today, and let us do what we do best, deliver high quality auto care.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
Map
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What verified customers have to say about Harrell's Auto Service - Raeford Road
Would recommend to a friend
85%
Car was ready when promised
85%
Did not feel sales pressure
68%
Car was fixed correctly the first time
87%
Customer was treated respectfully
96%
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