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Harrell's Auto Service - Owen Dr

RepairPal Certified Shop in Fayetteville

Harrell's Auto Service - Owen Dr

84 Verified Reviews
(910) 405-7046
140 Owen Dr
Fayetteville, NC 28304 USA
"The customer service provided was excellent, so good I sent my daughter there with her car."
— Junet, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 5:30pm
S
8:00am to 1:00pm
Auto Repair Experience
  • Robert Caulder, Manager
  • Established 2016
  • 1 Auto Repair Mechanic on Staff
  • 21 Years of Car Repair Experience
Harrell's Auto Service - Owen Dr Reviews
84 Ratings
Displaying 1 - 15 of 83reviews
Ben
06/05/19
Verified Customer
Excellent overall experience
Lisa
06/03/19
Verified Customer
I do not understand why an oil change takes close to 2 hours to complete.
Chaquela
05/27/19
Verified Customer
Awesome service and work
John
05/17/19
Verified Customer
Awesome Job! These guys are absolutely the best around
David
05/12/19
Verified Customer
Friendly service
Daniel
05/19/19
Verified Customer
Good Crew. Will definitely return to this shop when necessary!
Aisha
05/08/19
Verified Customer
I love this shop! The staff is friendly and courteous.
Latarsha
05/07/19
Verified Customer
I went for an all four wheel alignment and tire rotation, however, staff was fair, but my truck after leaving your shop is still pulling to the right, and my brake caliper bolts came out causing my brake caliber to scrape the interior of my front rim and also missing a bolt and bushing from my shock absorber on the same side.
Breonna
05/05/19
Verified Customer
The staff is always very nice. I will continue to go there.
Shanna
05/08/19
Verified Customer
The bill was too high, but the work was good and the mechanics were very professional.
Thomas
05/07/19
Verified Customer
The staff was very courteous and helpful. I was impressed by their willingness to offer helpful information to me.
Darrell
05/07/19
Verified Customer
Jesse was very professional. I really appreciate his honesty.
Douglas
05/05/19
Verified Customer
The staff was professional and friendly. I highly recommend this location.
David
05/05/19
Verified Customer
Its was my first time at Harrells Auto and it was great. Good customer service and they did great work on my car.
Alan
04/28/19
Verified Customer
Repaired as promised, good communication kept me informed
RepairPal Scorecard
94
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
91
Tools & Equipment
100
Customer Service
92
Customer Amenities
95
The Owen Drive location of Harrell's Auto Service has been serving the local community since 2016. During this time they have developed a loyal following of satisfied customers who described this shop to us as "friendly”, “courteous”, “professional”, “outstanding” and "excellent". This location features a very well trained team of automotive professionals. An investment in the necessary tools and diagnostic equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to check engine light diagnosis and repair, to state safety inspections, as well as your scheduled maintenance needs. Repairs are covered by a 24-month / 24,000-mile warranty for your peace of mind. Rental & loaner vehicles, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are also available for your convenience.
Details
Message From the Shop
Our talented crew has been helping crowd the Fayetteville highways with fully operational vehicles since 1945. Starting as a radiator specialty shop on Gillespie street, Louis Harrell opened it after serving his country in World War II. The shop has continued to grow ever since. Charlie Harrell incorporated the family business in 1978 and expanded upon the auto parts and distribution piece of the company. In 1997, Charlie sold the distribution company and refocused his attention on the auto and truck business by opening a new facility next door to the radiator shop. Recognizing a need to service the south west and north east areas of Fayetteville, new shops were constructed in 2006 on Raeford Road and in January of 2013, another service center was opened to service Fort Bragg. Most recently in January of 2016, another service center was opened at 140 Owen Drive. All four of our facilities are top of the line, using state of the art computer diagnostic equipment. The waiting areas are comfortable and convenient, complete with a television, wireless internet, computers and a childrens’ play area. We have come a long way from just a radiator shop. Our mechanics can do anything from an oil change, to putting a new motor in your vehicle. That includes anything from compact cars to tractor trailers. Our Gillespie location still performs radiator repairs and also houses a bus and truck garage to service the local community. We can repair anything, including brakes, A/C, radiators, engines, electrical, tires, tune-ups and much more. Harrell’s Auto Service technicians will take away any worry about your car’s maintenance or repairs. Come in for a pit stop today, and let us do what we do best, deliver high quality auto care.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
Amenities
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Loaner Car
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • NAPA
Map
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What verified customers have to say about Harrell's Auto Service - Owen Dr
Would recommend to a friend
93%
Car was ready when promised
93%
Did not feel sales pressure
88%
Car was fixed correctly the first time
89%
Customer was treated respectfully
96%
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