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Nova Family Auto Services

(703) 722-8970
76 Verified Reviews

HOURS
07:00
19:00
http://purl.org/goodrelations/v1#Monday
07:00
19:00
http://purl.org/goodrelations/v1#Tuesday
07:00
19:00
http://purl.org/goodrelations/v1#Wednesday
07:00
19:00
http://purl.org/goodrelations/v1#Thursday
07:00
19:00
http://purl.org/goodrelations/v1#Friday
08:00
15:00
http://purl.org/goodrelations/v1#Saturday
Su
Closed
M-F
7:00am to 7:00pm
S
8:00am to 3:00pm

ADDRESS

7477 Lee Highway
Falls Church, VA 22042 USA

AUTO REPAIR EXPERIENCE

  • Ki Kim, Owner
  • Established 2006
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 38 Years of Car Repair Experience

Nova Family Auto Services Reviews

OVERALL RATING

76 Verified Reviews
5 stars
(65)
4 stars
(8)
3 stars
(3)
2 stars
(0)
1 star
(0)
by - Verified Customer January 08, 2018

This was the first time my car was serviced at Nova Family Auto Services. They performed the requested work - and did not follow-up with a laundry list of 'recommended' servicing. I will be returning for routine car servicing.

by - Verified Customer December 25, 2017

Great service, completed quickly, as always!

by - Verified Customer December 21, 2017

Excellent service!

by - Verified Customer December 05, 2017

Great vice

by - Verified Customer November 27, 2017

From intake to shuttling me to the estimate to delivery, Nova Family Auto Services was efficient, friendly, communicative, competent, and reliable. So glad to have found this fantastic shop!

by - Verified Customer November 17, 2017

They always treated me with 100% service and quality workmanship.

by - Verified Customer October 31, 2017

The receptionist is very nice.
He took care of the job right away, sooner than
expected.

by - Verified Customer October 12, 2017

Awesome.

by - Verified Customer October 11, 2017

This is a reliable repair shop with reasonable prices. The shuttle service is also a convenience for getting to and from work and the shop.

by - Verified Customer September 29, 2017

I have been taking my vehicles here for ten years and Nova family auto has always been honest, professional, and extremely reasonably priced. I highly recommend them to anyone in the area looking an honest mechanic.

by - Verified Customer September 22, 2017

The shop independently verified a problem discovered when I last took my car to its dealership for routine maintenance, and then fixed it for a much lower rate that same day, and provided convenient drop-off/pick-up service to my residence and back.

by - Verified Customer September 18, 2017

Three generations of my family depend on this skilled team to provide reliable auto work at a fair price. We don't buy or repair a car without their honest assessment.

by - Verified Customer September 04, 2017

Service has always been very good.

by - Verified Customer September 01, 2017

Great family run shop. Been using them for more than 25 years.

by - Verified Customer August 09, 2017

Not the cheapest shop in the area, but NoVa Family Auto is the only shop my husband utilizes when he can't do the work himself.

3 verified customers did not leave comments but provided these ratings:
by Tetyana, Michael, Clifton
by - Verified Customer July 31, 2017

They have kept my older 2006 Volvo V-40 running fixing 'engine checks' lights. They are so less expensive than having the work done by a Volvo dealer.

by - Verified Customer July 30, 2017

Very satisfied.

by - Verified Customer July 24, 2017

I love coming to Nova Family Auto. They have been servicing my old car for years. They are prompt and keep in good communication and do good work.

by - Verified Customer July 07, 2017

Overall a good shop. They could improve on their repair time estimates, and promptness for a scheduled service (had an 8am drop off appt and they didn't start the 2 hour job until the afternoon. I was without a car for a day when it should have just been a morning.) they need to vet some of their contract workers better. The glass repair guy actually damaged both of my cars. For the claim of Volvo specialist, would like to see some credentials showing that they are keeping up with the newer Volvos and not just the old classics.

by - Verified Customer July 07, 2017

Professional yet personable staff ... reliable quality ... reasonable pricing ... what more could you ask for?

by - Verified Customer June 19, 2017

My car was done earlier than expected and for less than the dealer quoted me. They even gave me a ride to the Metro.

by - Verified Customer May 09, 2017

It was an excellent experience, as always!

by - Verified Customer April 13, 2017

It's a pleasure getting service at Nova.

by - Verified Customer April 13, 2017

Excellent service all around. Stand-up owners.

by - Verified Customer April 10, 2017

I was satisfied. Thank you!

3 verified customers did not leave comments but provided these ratings:
by Tetyana, Michael, Clifton
by - Verified Customer April 09, 2017

Carl is one of the most genuine auto repair managers that I have ever dealt with in my 44 years of driving. Great Service at NOVA Family Auto.

by - Verified Customer March 27, 2017

Excellent service.

by - Verified Customer March 26, 2017

I took my car in thinking it would be a simple fix. After a very clear and thorough explanation of the issues, my car was fixed and runs like new!

by - Verified Customer March 01, 2017

Thanks for great and timely service!

by - Verified Customer February 28, 2017

Always reliable!

by - Verified Customer February 19, 2017

Excellent consistent work.

by - Verified Customer February 09, 2017

The safety inspection went well.

by - Verified Customer February 08, 2017

I have always found NOVA family auto service to be friendly, efficient, honest, professional and successful in routine and difficult tasks keeping my car in good repair for several years now.
Thank you,
Bridget Roeber

by - Verified Customer February 07, 2017

Excellent service as always. Can be trusted.

by - Verified Customer February 06, 2017

Great!

3 verified customers did not leave comments but provided these ratings:
by Tetyana, Michael, Clifton
by - Verified Customer January 27, 2017

Great service...always professional and knowledgeable. You know it's getting done right.

by - Verified Customer January 26, 2017

I return to this shop again and again, because I trust them. They are reliable, respectful and do inspections, oil changes and repairs in a timely fashion. Prices are reasonable.

by - Verified Customer January 23, 2017

Timely repair done.

by - Verified Customer January 23, 2017

Always great.

by - Verified Customer January 22, 2017

Work completed as discussed. No surprises

by - Verified Customer January 20, 2017

I will continue to use NOVA for future service needs.

by - Verified Customer January 20, 2017

Very good experience. I like the hours they are open also.

by - Verified Customer January 18, 2017

Great job as always!

by - Verified Customer January 16, 2017

As always, superb work done courteously at a fair price. I cannot recommend NOVA too highly.

by - Verified Customer January 15, 2017

Great service and customer service.

3 verified customers did not leave comments but provided these ratings:
by Tetyana, Michael, Clifton
by - Verified Customer January 10, 2017

Great service. Patient and kind employees. Respectful. Clean bathroom

by - Verified Customer January 05, 2017

Have been coming here for a couple of years and always get great service. We have full confidence in recommending Nova Family Auto Services to our family and friends.

by - Verified Customer January 01, 2017

Great as always!

by - Verified Customer December 21, 2016

Outstanding personal service.

by - Verified Customer December 19, 2016

I've been dealing with NOVA Family Auto for several years with both my cars and am very happy with them. They've fixed some very vexing and difficult to diagnose problems and always kept me fully informed. Highly recommended!

by - Verified Customer December 13, 2016

Excellent service. Never pressured into unnecessary repairs.

by - Verified Customer December 11, 2016

Great service! My Go-to place.

by - Verified Customer December 11, 2016

I've been going to Nova Family Auto for years. It's rare to find a place with people you feel you can trust. They really went the extra mile for me and kept my car on the lot for a week while I was out of town.

by - Verified Customer December 08, 2016

Very good.

by - Verified Customer December 08, 2016

Nova family Auto has been taking care of our cars for years. We have found them to be knowledgeable, honest, and fairly priced.

3 verified customers did not leave comments but provided these ratings:
by Tetyana, Michael, Clifton
by - Verified Customer December 08, 2016

No complaints about my visit.

by - Verified Customer December 04, 2016

Carl and his crew are experts and great individuals too.

by - Verified Customer November 21, 2016

Carl is always so nice and friendly. I trust what he says needs to be done. The work is always great.

by - Verified Customer November 18, 2016

Always friendly accommodating service. Fair pricing and never "sold" services that are not necessary.

by - Verified Customer November 09, 2016

Safety inspection appointment only. On time and quickly done.

by - Verified Customer October 31, 2016

We can always count on NOVA Family Auto Service to take care of our two cars---and to give us a real sense of security. We totally trust their professionalism.

by - Verified Customer October 26, 2016

As always, they were courteous, competent and professional.

by October 14, 2016

I was very satisfied.

by - Verified Customer October 14, 2016

Outstanding as always.

by - Verified Customer September 25, 2016

As always, service was exceptional.

3 verified customers did not leave comments but provided these ratings:
by Tetyana, Michael, Clifton
by - Verified Customer September 20, 2016

Great experience and issue fixed to my satisfaction.

by - Verified Customer September 16, 2016

Wonderful as always.

by - Verified Customer September 06, 2016

Have gone to them for years. Always repair correctly and in a timely manner and never charge me any more than necessary - have probably saved me thousands of dollars over the past 5 years. Even though I moved to Burke, I still take my car to them.

by - Verified Customer August 18, 2016

The staff and Carl went out of there way to service my vehicle.

by - Verified Customer August 14, 2016

A last minute problem was solved the same day and as always, the repair cost was reasonable.

by - Verified Customer June 06, 2016

Prompt and efficient service. They never go hunting for things to "fix". Good customer service too.

by March 23, 2016

Great people.

by - Verified Customer March 10, 2016

As always the NOVA team was prompt, courteous, professional. They told me clearly what was wrong with my 2001 Dodge Caravan with almost 300K miles. Told me what needed to be done immediately and what could wait. Competitive pricing. Completed work always on time. Drove me.to work and picked me up. Outstanding always.

3 verified customers did not leave comments but provided these ratings:
by Tetyana, Michael, Clifton

RepairPal Scorecard
95
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
99
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
98
CUSTOMER AMENITIES
98

Nova Family Auto Services has been serving the community of Falls Church and the surrounding area since 2006. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this team as “wonderful”, “professional”, “friendly”, and “outstanding”. This location features a team of very experienced automotive professionals who are lead by an ASE Certified Master. An investment in the necessary tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to state smog ans safety inspections, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
+ More

AMENITIES

  • Early Bird Dropoff
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet

AFFILIATIONS

  • iATN

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
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