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Nova Family Auto Services

RepairPal Certified Shop in Falls Church

Nova Family Auto Services

107 Verified Reviews
(703) 997-0133
7477 Lee Highway
Falls Church, VA 22042 USA
"Carl is always so nice and friendly. I trust what he says needs to be done. The work is always great."
— Jenny, a Verified Customer
Hours
Su
Closed
M-F
7:00am to 7:00pm
S
8:00am to 3:00pm
Auto Repair Experience
  • Ki Kim, Owner
  • Established 2006
  • 2 Auto Repair Mechanics on Staff
  • 1 ASE Master Auto Technician
  • 38 Years of Car Repair Experience
Nova Family Auto Services Reviews
107 Ratings
Displaying 1 - 15 of 103reviews
Michael
02/12/19
Verified Customer
Great service.
Alice
02/01/19
Verified Customer
great service!
Nelson
12/18/18
Verified Customer
Extremely friendly and trustworthy
Jennica
11/29/18
Verified Customer
Best service ever and they are honest, and caring.
Ronald
11/08/18
Verified Customer
Great service and friendly ambience.
Patrick
10/16/18
Verified Customer
Good customer service!
Abigail
09/15/18
Verified Customer
The people I dealt with were very courteous and kind. My car was done by the time it was promised and has been running fine since.
Tony
09/05/18
Verified Customer
Great
Scott
08/21/18
Verified Customer
Service was outstanding! Staff was extremely helpful!
Wendy
08/23/18
Verified Customer
I chose Nova Family Auto Services because I followed Joe Rhodes there. I trust Joe and know that he would only work for a business that I would also be able to have confidence in. I was pleased with my first experience and intend to return for any further auto service my car may need.
Ganesan
08/17/18
Verified Customer
They overcharge you. My car required two fixes. One fix was done on day 1. The part required to perform a 2nd fix that was not available same-day and hence was scheduled on a different day. I paid for everything on day 1 including the labor charge $50 for day 2. After performing the fix on day 2, they told me I have to pay $30 for the labor. When I reminded them that I paid $50 on day 1 for day 2's task they were fine. Hence I understood that the real labor that has to be charged is $30 but they charged me $50.
Sarah
08/10/18
Verified Customer
Extensive
Michael
08/11/18
Verified Customer
Friendly service and polite staff. I will come here again.
Ryan
08/11/18
Verified Customer
Able to schedule a last minute appointment. Responsive staff.
Sandra
07/26/18
Verified Customer
Carl, Kee and Elmer have earned my trust. Went in for two issues and they found a third that needed immediate attention. Fixed within a few hours and everything was explained. I refer many people to NoVa family Auto and this visit I took extra business cards because I only had one or two to hand out to friends.
RepairPal Scorecard
95
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
99
Tools & Equipment
97
Customer Service
98
Customer Amenities
98
Nova Family Auto Services has been serving the community of Falls Church and the surrounding area since 2006. This RepairPal Certified shop strives to stay on top of the latest technologies and to be a leader in the local community by providing the highest level of automotive repair coupled with the best customer service. Recent customers describe this team as “wonderful”, “professional”, “friendly”, and “outstanding”. This location features a team of very experienced automotive professionals who are lead by an ASE Certified Master. An investment in the necessary tools and equipment helps make them capable of repairs ranging from tires and wheel alignment, to minor and major mechanical repairs, to state smog ans safety inspections, as well as your scheduled maintenance needs. Repairs are covered by a 12-month / 12,000-mile warranty for your peace of mind. A local shuttle service, rental vehicles, early bird drop-off, Saturday business hours, and a waiting area with wireless Internet are all available for your convenience.
Details
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
Amenities
  • Early Bird Dropoff
  • Open Saturday
  • Rental Car
  • Service Guarantee
  • Shuttle
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • iATN
Map
Get Directions to Nova Family Auto Services
What verified customers have to say about Nova Family Auto Services
Would recommend to a friend
98%
Car was ready when promised
98%
Did not feel sales pressure
98%
Car was fixed correctly the first time
100%
Customer was treated respectfully
100%
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