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Gowen's Automotive Repairs

(770) 467-3632
112 Verified Reviews
autorick@bellsouth.net

HOURS
08:00
18:00
http://purl.org/goodrelations/v1#Monday
08:00
18:00
http://purl.org/goodrelations/v1#Tuesday
08:00
18:00
http://purl.org/goodrelations/v1#Wednesday
08:00
18:00
http://purl.org/goodrelations/v1#Thursday
08:00
18:00
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
8:00am to 6:00pm
S
Closed

ADDRESS

28 Dodd St
Fairburn, GA 30213 USA

AUTO REPAIR EXPERIENCE

  • Rick Gowen, Owner
  • Established 1976
  • 4 Auto Repair Mechanics on Staff
  • 3 ASE Master Auto Technicians
  • 90 Years of Car Repair Experience

Gowen's Automotive Repairs Reviews

OVERALL RATING

112 Verified Reviews
5 stars
(83)
4 stars
(23)
3 stars
(1)
2 stars
(2)
1 star
(3)
by - Verified Customer January 01, 2018

My car is still there, but Ms Barbara and her team are awesome

by - Verified Customer January 01, 2018

Service and friendly people always ou

by - Verified Customer December 27, 2017

I was impressed

by - Verified Customer December 20, 2017

Good shop.

by - Verified Customer December 03, 2017

Excellent.

by - Verified Customer November 15, 2017

The staff is always accommodating and perfesional.

by - Verified Customer November 14, 2017

Always satisfied here. They ve had my business for years.

by - Verified Customer November 08, 2017

Great

by - Verified Customer November 02, 2017

They performed excellent work on my car.

by - Verified Customer November 01, 2017

Awesome job always!

by - Verified Customer October 31, 2017

The work was done as promised and not only do I trust them on this car but on all car I own.

by - Verified Customer October 23, 2017

Great communication and so far my car is working great without a new torque converter and power steering pump like Nalley said it needed. They replaced what was actually wrong with it and it s been great for the past few weeks and 2000 miles!

by - Verified Customer October 19, 2017

One word sums it up - Awesome!

by - Verified Customer October 17, 2017

Each time I bring my car to Gowen's I leave there very satisfied with the work they did on my done on my vehicle, and I will recommend anyone and everyone I know to their business. And their prices are always on fair and reasonable.

by - Verified Customer October 16, 2017

Great auto repair shop. Professional ,reasonably priced, and great quality work.

2 verified customers did not leave comments but provided these ratings:
by Greg
by Michael
by - Verified Customer October 16, 2017

It was excellent.

by - Verified Customer October 05, 2017

I had a positive experience at the shop. Everyone I encountered was nice and professional.

by - Verified Customer October 04, 2017

Great Service!

by - Verified Customer October 04, 2017

I never have to worry about the work not being done right the first time. Everyone goes out of their way to be of assistance and answer any questions. I will recommend and continue doing business with Gowen.

by - Verified Customer September 25, 2017

5 star

by - Verified Customer September 21, 2017

I took a little longer than I expected on the repairs,the pics was a little bit more than I wanted to pay. I will still come to them as a customer.

by - Verified Customer September 20, 2017

Work was performed to my satisfaction.

by - Verified Customer September 20, 2017

The work performed met expectations, but in the end was something that this company could not perform.

by - Verified Customer September 14, 2017

Very professional family owned business who treat their customers with great respect & great prices. Always give you a preventive maintenance inspection with estimated cost of repairs. Very trustworthy.

by - Verified Customer September 07, 2017

Thanks.

2 verified customers did not leave comments but provided these ratings:
by Greg
by Michael
by - Verified Customer September 06, 2017

Thank you!

by - Verified Customer August 31, 2017

I always get great results with Gowens. They always fix what is needed. They assist with any other items that they detect. No pressure.

by - Verified Customer August 28, 2017

it was pretty good, let me know what was the problem, so I prefer to junk. Because cost to repair it is to expensive.

by - Verified Customer August 23, 2017

They are the BEST shop i have ever used and that is why i am a 20+ years customer.

by - Verified Customer August 21, 2017

Thought they did a very good job trying to find out cost on new shocks for around Nov

by - Verified Customer August 17, 2017

good

by - Verified Customer August 13, 2017

Gowens has always being a fair business and the work they do is great, I trust them with my car 100% and should I need any work on the car again, they will be the shop that I choose.

by - Verified Customer August 10, 2017

Good diagnosis and treatment

by - Verified Customer August 02, 2017

Thanks Gowen's!

by - Verified Customer August 01, 2017

I'm always satisfied with your work. Most importantly, I trust you...

2 verified customers did not leave comments but provided these ratings:
by Greg
by Michael
by - Verified Customer July 25, 2017

It was unclear, if requested repairs could be done without adding additional repairs...

by - Verified Customer July 17, 2017

I am so glad that I stumbled upon this establishment. I had previously used the overpriced Honda dealership until I found Gowen's. I would never go anywhere else now. They are honest and fair. They give me recommendations for what my car needs and I have complete trust in their staff, parts and services. They are a rare gem and I'm glad I found them!

by - Verified Customer July 16, 2017

My car was actually ready before time!

by - Verified Customer July 12, 2017

Great job! I appreciate the realistic and believable assessment of the repairs needed.

by - Verified Customer July 09, 2017

They did an excellent job

by - Verified Customer June 25, 2017

Great folks, good work!

by - Verified Customer June 20, 2017

This shop is always helpful

by - Verified Customer June 13, 2017

Friendly, knowledgeable staff. Repair cost in line with original estimate.

by - Verified Customer June 11, 2017

Great service.

by - Verified Customer June 04, 2017

Keep up the good work job well done.

2 verified customers did not leave comments but provided these ratings:
by Greg
by Michael
by - Verified Customer May 24, 2017

Great customer service.

by - Verified Customer May 22, 2017

Great service. Very professional and friendly.

by - Verified Customer May 21, 2017

The people here were very respectful, timely and convenient to me. I saved hundreds having my Mercedes Benz serviced here vs. the dealership. They will be my new servicemen. Thanks guys!

by - Verified Customer May 21, 2017

My car is always ready on time. They are very professional, and will explain everything to you.

by - Verified Customer May 18, 2017

This was my first time having my car service here, I was referred. Mrs. Barbara was really nice and very knowledgeable of this business and gave me great customer service and a great deal!!

by - Verified Customer May 07, 2017

Great.

by - Verified Customer May 07, 2017

Overall, great experience!

by - Verified Customer April 27, 2017

This is my 3rd time here. I know they do good work, but they are very busy. Its always best to get to this location early. I will continue to have them service my car.

by - Verified Customer April 24, 2017

Very good shop to get work done.

by - Verified Customer April 13, 2017

Ms. Barbara sweet lady great customer service.

2 verified customers did not leave comments but provided these ratings:
by Greg
by Michael
by - Verified Customer April 11, 2017

You make me feel like you care.

by - Verified Customer April 09, 2017

The customer service was great..the price for my repair was fair.

by - Verified Customer April 02, 2017

Great.

by - Verified Customer March 26, 2017

Always do a good job or will keep trying until I'm satisfied.

by - Verified Customer March 16, 2017

Great service.

by - Verified Customer March 14, 2017

Gowen's always performs great work on my vehicles.

by - Verified Customer March 07, 2017

My experience at Gowen's is always the same. Excellent!!!

by - Verified Customer March 06, 2017

I would definitely recommend to my family and friends.

by - Verified Customer March 06, 2017

Honest people. Have recommended their service dept. to many!

by - Verified Customer March 02, 2017

Thank you Rick and Ms. Barbara and others for taking into consideration that I only have one vehicle and you fixed my truck in a timely manner. I really appreciate ya'll.

2 verified customers did not leave comments but provided these ratings:
by Greg
by Michael
by - Verified Customer February 27, 2017

Best place I have ever had my car repaired at.

by - Verified Customer February 26, 2017

Nice work

by - Verified Customer February 26, 2017

Thank you for your honesty in the service provided.

by - Verified Customer February 22, 2017

Professional, competent courteous

by - Verified Customer February 07, 2017

I love Gowen's it feels like family working on your car and you know it will be done right!

by - Verified Customer February 06, 2017

Arrived 4 evaluation apt. on 2/7/17; office seemed in chaos w/other client issued being discussed in front of us. When they managed to evaluate our issues, said it would take 3-4 hrs., so we chose to schedule an appointment at 8 a.m. on 2/14/17, to leave truck. Upon arrival, I was told it probably would not be ready until next day, when just the previous week, I was told it was only a 3-4 hour job & they would already have parts ordered. Needless to say, there should have been a call made to let us know it could not be worked on that day. Upon returning on Wed., late in the afternoon, the office did seem less chaotic & the truck drives very well once again. Communication with clients seems to be the thing that most needs improvement.

by - Verified Customer February 01, 2017

I was impressed with the experience and the respect afforded me.

by - Verified Customer February 01, 2017

Best service I have have from an auto shop in many years! Very satisfied customer and will return when I need any other repairs

by - Verified Customer January 23, 2017

Excellent service!

by - Verified Customer January 22, 2017

I thought you did a very good job. Very respectful.

2 verified customers did not leave comments but provided these ratings:
by Greg
by Michael
by - Verified Customer January 15, 2017

Great work, Friendly family company...I will be back if I need any more auto repairs.

by - Verified Customer January 09, 2017

Great

by - Verified Customer January 05, 2017

I won't let any other shop touch my car. The technicians at Gowens keep my cost to a minimum and advise me of upcoming needed maintenance well in advance to avoid 'emergencies'.

by - Verified Customer January 04, 2017

I been using Gowen's Automotive for all the repairs on my 2006 Trailblazer since 2014. I am always satisfied with the work done.

by - Verified Customer January 02, 2017

An issue arose from a repair because of a defective part out of Gowen's control. Gowen's personnel have been accommodating and working with me to resolve the repair issue.

by - Verified Customer December 29, 2016

It was a good experience as always dealing with everyone at the shop.

by - Verified Customer December 28, 2016

Always professional and courteous

by - Verified Customer December 20, 2016

Awesome people !

by - Verified Customer November 06, 2014

They were very thorough with explaining what was wrong with my vehicle.

by - Verified Customer July 14, 2014

Very pricey.

2 verified customers did not leave comments but provided these ratings:
by Greg
by Michael
by - Verified Customer July 08, 2014

Great service.

by - Verified Customer July 06, 2014

They did not align my truck well and I had to put new tires in less than 6 months.

Reply from Gowen's Automotive Repairs – by GowensAuto December 31, 2014

Hi Enrique,

Thank you for bringing your frustrations to my attention. My technicians and I always strive to provide the best possible service to every customer. Can you please provide more information so we can better remedy the issue in the future. For example, did you buy tires from us when you had the alignment? And what occurred to need the tires replaced? As I am sure you know an alignment can not prevent the need for new tires if dry-rot is happening or if the tread was already low at the time of the last alignment. I hope we can provide a better service experience to you in the future.

Thank you,

Rick Gowen
Gowen's Automotive Repair, LLC.
28 Dodd St.
Fairburn, GA 30213
770-964-2455

by - Verified Customer March 19, 2014

Professionalism. The team explains potential problems and offers solid solutions. Parts are ordered quickly and they use the highest quality. They keep in touch and are honest about work time and what they are doing/have done. They are experienced and it shows. I moved over 35 miles away and I will continue to take my auto to Gowen's.

by - Verified Customer February 13, 2014

I like their knowledge and excellent repair work.

by - Verified Customer November 13, 2013

Prompt service. Good communication with clients.

by - Verified Customer November 13, 2013

They keep their ASE certifications up to date and provide free Wi-Fi.

by - Verified Customer October 17, 2013

I felt ripped off.

Reply from Gowen's Automotive Repairs – by GowensAuto December 31, 2014

Dear Mike,

If you will please contact me at your convenience I would greatly enjoy speaking to you. I would like to know what services were provided and how you felt we could have better served your needs. I can be reached at 770-964-2455 or you can email me at autorick@bellsouth.net.

Thank you,

Rick Gowen
Gowen's Automotive Repairs, LLC.
28 Dodd St.
Fairburn, GA 30213
770-964-2455

by - Verified Customer October 16, 2013

Great service, good value.

by - Verified Customer September 29, 2013

I had my car in for service. My wife said the car did not feel right. I had Gowen Automotive Repair investigate. They said that the car was fine, except that it needed a radiator cap ($10). Two days later the car over-heated leaving my wife stranded on I-285. The car sat on the freeway for 45 minutes before AAA can tow it. During that time, the car was stripped of the radio and battery. The thieves tore through the dash board destroying all the knobs and switches in the process. It turns out the radiator and all the hoses was bad. The cap I purchased was also old and degraded. I was very upset.

Reply from Gowen's Automotive Repairs – by GowensAuto December 31, 2014

Dear Edwin,

I am very sorry to hear about everything that happened to your car after it left my shop and am thankful your wife was not hurt during any of the incident involving the thieves. The damage to the radiator cap we sold you most likely occurred when the car overheated. When testing out a cooling system we are unable to test how long a car's hoses will last and can only give recommendations on the last time they were replaced. The reason for this is due to not being able to see inside the hoses as that technology does not yet exist. Thank you, however, for bringing your dissatisfaction to our attention. I strive to always run an honest and dependable auto repair shop and hope to prove this to you now and in the future.

Thank you,

Rick Gowen
Gowen's Automotive Repairs, LLC.
28 Dodd St.
Fairburn, GA 30213
770-964-2455

by - Verified Customer September 05, 2013

First of all the service is professional, all the staff makes you feel like family and the quality of work is outstanding with a price that is very competitive. We love Gowens!

2 verified customers did not leave comments but provided these ratings:
by Greg
by Michael
by - Verified Customer July 22, 2013

You guys have knowledgeable and honest mechanics and you are also family oriented.

by - Verified Customer July 22, 2013

Gowen's does an excellent job in all areas.

by - Verified Customer July 22, 2013

I like the knowledgeable techs, fair pricing. The techs ensure vehicle is roadworthy and bring problems to customers attention.

by - Verified Customer July 17, 2013

Quality, friendly service.

by - Verified Customer June 27, 2013

Same day service which is best for me because I only have 1 vehicle. They do great work, I never had to return my car due to any service incomplete.

by - Verified Customer May 23, 2013

Great professional service. Very knowledgeable technicians.

by - Verified Customer April 24, 2013

They offer all sorts of services.

by - Verified Customer April 03, 2013

Good work, great prices.

by - Verified Customer March 04, 2013

I have been utilizing their services for years and they have been honest w/me and my family. They explain what the problem is with my car/truck and if the problem needs to be corrected immediately. They also let me know what needs to be done at future visits so that I am not blind-sided.

by February 24, 2013

Great people and great service.

2 verified customers did not leave comments but provided these ratings:
by Greg
by Michael
by - Verified Customer February 03, 2013

I only allow Gowens to service my used cars.

by - Verified Customer February 03, 2013

Good service.

by January 14, 2013

Great service and very professional.

by - Verified Customer January 02, 2013

They treat you like family and they are very knowledgeable in all that they do.

by - Verified Customer January 01, 2013

From the reception to the mechanics to the repaired vehicle, it was a 100% positive experience.

+ Show more reviews

RepairPal Scorecard
92
OVERALL QUALITY SCORE

12
month
Nationwide
warranty
12
month
Local
warranty
TECHNICAL ABILITY
95
TOOLS & EQUIPMENT
100
CUSTOMER SERVICE
90
CUSTOMER AMENITIES
93

Gowens Automotive Repairs was established in 1976 and has been providing Fairburn and the surrounding area with quality automotive repair ever since. This shop features an experienced staff that takes their ASE certifications seriously, achieving the ASE Blue Seal of Excellence. We also learned they have made an investment in state of the art diagnostic tools and shop equipment. The combination of knowledge and shop equipment allows this RepairPal Certified shop to offer a wide range of repairs, including minor and major mechanical repairs, check engine light and computer diagnosis and repairs, tires and wheel alignment, emission testing and repairs, as well as your scheduled maintenance needs. Our survey of their recent customers revealed a group who describe the team here as: “honest”, “knowledgeable”, “professional”, and “helpful”. All this work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are also available.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • Car Delivery
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Heated Waiting Room
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • ASE Blue Seal
  • Bosch Service Network
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Since 1976, Gowen’s Automotive Repair has been meeting and exceeding our customers’ expectations. We believe that doing an honest job for our customers is just good business. We are known as “The Professionals” when it comes to auto repair. Our technicians have the experience, knowledge, and expertise to diagnose and repair your automobile.
In 2008, we became a NAPA AutoCare Center. Doing so has allowed us to always ensure that our customers are provided quality parts as well as a Nationwide 24 months/24,000 mile warranty on parts and labor.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More
Questions Answered by Gowen's Automotive Repairs

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