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Prairie Road Automotive

RepairPal Certified Shop in Eugene

Prairie Road Automotive

265 Verified Reviews
(541) 210-5844
89925 Prairie Rd
Eugene, OR 97402 USA
"They always have a good attitude and provide good service."
— Alicia, a Verified Customer
Hours
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed
Auto Repair Experience
  • Lucas Filley, Manager
  • Established 2001
  • 3 Auto Repair Mechanics on Staff
  • 46 Years of Car Repair Experience
Prairie Road Automotive Reviews
265 Ratings
Displaying 1 - 15 of 253reviews
10/10/18
Great work
09/25/18
I was quoted a price to fix my van and it was extremely costly infact I was told it would be over 1100.00 and yesterday I was able to get it fix for less than 200.00 I think that you guys were trying to gouge me I mean what a difference YTou guys are way to costly and you are way over priced and I would not recommend you guys to any one because of your price I really do not understand how you can charge so muchy for something that I got done for 200.00 including the part I think that you guys over charge people because of their ignorance on how to fix cars so I will not recomend you guys even though you were nice you were also way over the top and I feel that you guys were trying to gouge me on the price because I did not know how to fix car so I will not be back to have my car looked at
09/24/18
Shuttle driver very nice and good communication, meaning he just didnt sit and drive in silence. Very comfortable experience. Staff all very nice and welcoming.
09/20/18
Perfect service from the first contact till my car was finished!
09/10/18
Awesome service and great customer service
08/27/18
Good people.
09/07/18
I really like how I was emailed all the other issue they found and the price range on fixing them.
08/31/18
Their scheduling software glitched and erased all the information about my service. They made sure my vehicle was serviced correctly and on time with possible fall back options if they were not able to finish on time. Thru made sure my family read taken care of and the work done right!
08/24/18
My car was one of those very unlikely cases were a piece replaced was faulty and we didn't catch it but Prairie Rd did everything they could and more to get my car fixed and didn't charge me for time they spent figuring it out.
08/24/18
Prairie Road does a great job not only fixing our vehicles, but explaining what they are going to doing. Additionally, their communication about the repairs are consistent, I don't have to reach out to them to receive updates, they contact us. I would highly recommend them for repairs and maintenance. Great folks and fantastic experiences every time!
08/24/18
We took one of our fleet
08/07/18
Perfect!!!
08/02/18
Customer service is fantastic.
08/08/18
Thanks
07/24/18
Very professional and friendly. Completed work in a timely manner as promised at a fair price.
Schedule an Appointment with Prairie Road Automotive
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (541) 210-5844
Need an appointment for today? Call the shop directly at (541) 210-5844
RepairPal Scorecard
89
Overall Quality Score
Group 5 Created with Sketch.
12-month / 12,000-mile warranty
Technical Ability
90
Tools & Equipment
83
Customer Service
93
Customer Amenities
93
Prairie Road Automotive was established in 2001 and has been providing Eugene and the surrounding area with quality automotive repairs ever since. This RepairPal Certified shop features a team of very experienced, highly trained technicians who are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs, to check engine light and computer diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 12-month / 12,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group who enthusiastically describe the team here as: “cheerful”, “honest”, “reliable”, “courteous”, and “professional”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
Prairie Road Automotive | Eugene Auto Repair Bill & Lori Filley are the owners of Prairie Road Automotive. Bill has been in the automotive industry over 40 years. We are an environmentally friendly as well as people-friendly automotive repair facility. Moreover, we understand that sometimes car repair can be stressful and we do everything possible to make our customers feel welcome, comfortable and satisfied with their service experience. We would be happy to have you come in and see us. We believe you will be pleased with the service you receive and in the quality of our work.
Specialities
  • AC/Heating
  • Check Engine Light
  • Diagnosis
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Transmission Repair
Amenities
  • Car Delivery
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Estimates
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Rental Car
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jeep
  • Kia
  • Lexus
  • Lincoln
  • Mazda
  • Mercury
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
Affiliations
  • ASA
  • TECH-NET
Questions Answered by Prairie Road Automotive
Throughs A Security Alarm While Driving And Looses Power Parked It And Now It Wont Start on 2004 Chevrolet Venture
It can be connected or not to the security system. It will need to be scanned first and then we can tell you what you options are.
Please call Prairie Road Automotive located just off Beltline Rd. Our number is 541-688-3346. We can have it towed, and pick you up if needed. Who ever answers the phone can help you.
Engine Stopped While Coming Down A Hill. Won't Start Now, Cpu ? Or Fuel Supply? on 2001 Ford F-350 Super Duty
Sorry you have a problem. You are correct it is either fuel or electrical. There are so many different causes I cant list them all. We would test for spark first, then fuel. It is very difficult perform these tests on a van because of components location. If you want us to diagnose for you or if you would like some free advice just call Prairie Road Automotive at 541-688-3346.

Thank you - Bill Filley - Owner
See Detail For Summary on 2001 Jeep Wrangler
Sorry you have a problem with a vehicle you just bought. Low on coolant and the symptoms you are describing can lead to a couple of different causes. It can be a head gasket or cylinder head. If the cylinders are washed down it can cause the readings you are getting. I would recommend having it tested by a professional shop even if you thinking of doing the repair yourself. It may not be as bad as you might think. if you have any questions or if we can be of assistance just give Prairie Road Automotive a call at 541-688-3346.
Thank you - Bill Filley Owner of Prairie Road Automotive
Suddenly, Won't Start, No Nothing When I Turn The Key No Power From The Battery on 2003 Suzuki Aerio
It could be a caused by several different problems. Even though the battery charger states it is fully charged it could still be the battery or a connection at the terminal. If you were to give us a call I could walk you through while on the phone a couple of tests you can do yourself. Please call Prairie Road Automotive at 541-688-3346 when you have a couple of minutes. Thank you Bill Filley - Owner
I Took Apart Exhaust Pipe Blow The Cats And Cleaned Them Out. Now It Won't Star on 2004 Nissan Xterra
Sorry your having a problem. What was the problem before you took apart the exhaust? Was it the same? What you are describing could be plugged exhaust or many other items. We can test your back pressure and confirm or eliminate the exhaust system. Please call Prairie Road Automotive at 541-688-3346 with any questions or to schedule a test.

Thank you,
Bill Filley - Owner
This Is An Automatic Transmission 190000 Miies on 2005 Volkswagen GTI
There could be different items causing this type of problem. It needs to be scanned and road tested first to verify problem. Once the problem is identified we would give you an estimate for the repair needed.
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Schedule an Appointment with Prairie Road Automotive
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (541) 210-5844
Need an appointment for today? Call the shop directly at (541) 210-5844
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