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West El Cajon Automotive & Transmission

RepairPal Certified Shop in El Cajon

West El Cajon Automotive & Transmission

164 Verified Reviews
(619) 377-7071
844 N Johnson Ave
El Cajon, CA 92020 USA
"Timely repair. done professionally."
— Tom, a Verified Customer
Hours
Su
Closed
M-F
7:30am to 6:00pm
S
Closed
Auto Repair Experience
  • Chris Graham, Manager
  • Established 1995
  • 3 Auto Repair Mechanics on Staff
  • 3 ASE Certified Auto Technicians
  • 105 Years of Car Repair Experience
West El Cajon Automotive & Transmission Reviews
164 Ratings
Displaying 1 - 15 of 157reviews
Leigh
12/25/18
Verified Customer
I would absolutely return to West El Cajon Automotive and recommend them to family/friends!
Liam
12/26/18
Verified Customer
Best experience under pretty bad circumstances. Had some questions regarding extra work and they fully explained what they were doing and what I signed for. Professional, yet lighthearted and kind. Thank you very much.
Chris
12/13/18
Verified Customer
Everyone at the shop was very nice and friendly. I have taken my civic to your shop several times and the last couple of times I have taken it in for a routine oil changes, there has been additional service recommended. This particular time they recommended $1900 worth of service. This seems excessive to me when all I expected was an oil change. I did not authorize that service at the time, but my service representative call back and informed me that the radiator overflow was almost empty and she recommended that I have the radiator pressure tested and flushed. Based on that information, I authorized that service. There ended up being no issues with the cooling system, but I was now left with paying for additional service that may not have been necessary, topping off of the radiator and a visual inspection may have been enough, especially since I have had no overheating issues. I would prefer to find a shop to take my vehicles to for service that I can trust and is less expensive than an OEM sevice department. But so far my experience with your shop is not much different then that of the OEM Service department.
Hank
12/05/18
Verified Customer
Very nice facility and friendly staff. I will not return because I have moved..
John
12/06/18
Verified Customer
The staff was great explained all that would need to be done, the facility was clean and well organized. Repair work was done and in a very timely manner ( notice the cost of radiator cap seemed a little much) I will be going back for any other service.
James
11/25/18
Verified Customer
Good service and friendly staff. Answered all my concerns.
Richard
11/15/18
Verified Customer
Your service was excellent. I was very pleased and will refer others to you. I filled out a previous survey. Did you get it
Dot
11/22/18
Verified Customer
The team was very professional and I felt confident that my car would be taken care of correctly.
Darnell
11/19/18
Verified Customer
I paid $100 diag fee only to be told it could be 3 different solutions to the vibration I was experiencing. I fixed all 3 things and still have a vibration. Giant waste of my time and money.
Ray
11/07/18
Verified Customer
Fast and friendly
Richard
10/17/18
Verified Customer
First time repair, responses bases on first time experience
Mildred
10/17/18
Verified Customer
They did good job just feel I payed to much for job they did. And I am new to the area so didn't check around
Lonnie
10/12/18
Verified Customer
I'll stay with West Automotive after 5 previous repair shops. They're the best!
James
10/10/18
Verified Customer
All within service garage expectations.
Richard
09/28/18
Verified Customer
One problem is better but not fully resolved. Other problems corrected and service done made the vehicle operate much better.
Schedule an Appointment with West El Cajon Automotive & Transmission
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (619) 377-7071
Need an appointment for today? Call the shop directly at (619) 377-7071
RepairPal Scorecard
92
Overall Quality Score
Group 5 Created with Sketch.
24-month / 24,000-mile warranty
Technical Ability
93
Tools & Equipment
97
Customer Service
89
Customer Amenities
95
West El Cajon Automotive & Transmission was established in 1995 and has been providing community with quality auto repairs ever since. This RepairPal Certified shop features a team of very experienced technicians with an excellent mix of ongoing training and ASE certifications. The are equipped with the tools and diagnostic equipment necessary to perform a wide range of repairs. These repairs can range from minor and major mechanical repairs to tires and wheel alignment, to transmission diagnoses and repair, to check engine light diagnosis and repairs, as well as your scheduled maintenance needs. This work is backed by a 24-month / 24,000-mile warranty for your peace of mind. Our survey of their recent customers revealed a group describe the team here as: “wonderful”, “awesome”, “knowledgeable”, “trustworthy”, and “professional”. A local shuttle service, rental cars, early bird drop off, and a waiting area with wireless Internet are available for your convenience.
Details
Message From the Shop
West Automotive Group provides high quality work, fair pricing, ASE certified technicians, and also has one of the best warranties in the business, all reasons you may have already been referred to us! We are a full service auto repair facility, approved by the AAA of Southern California, we are approved in all areas of auto service: •Transmission •Brakes •Differential •Computer Diagnostics •Air Conditioning •Engine Repair •Tune-Ups •Electrical Service •Cooling System •Suspension & Alignment West Automotive Group has been providing top quality auto and transmission repair services in San Diego County since 1992. We proudly serve the cities all of San Diego County Cities through our 3 Locations in Escondido, Kearny Mesa and El Cajon , and the surrounding areas. We are focused on reliable repairs, fair pricing and complete customer care! We offer No Charge shuttle rides to and From work or home along with Low Cost rental vehicles for Convenience.
Specialities
  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Smog/Emissions Testing
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
Amenities
  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Financing
  • Free Multi-Point Safety Inspection
  • Gas/Diesel
  • Heated Waiting Room
  • Military Discount
  • Rental Car
  • Se Habla Espanol
  • Senior Discount
  • Service Guarantee
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
Makes We Serve
  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
Affiliations
  • Bosch Service Network
  • NAPA
Questions Answered by West El Cajon Automotive & Transmission
Power Seats Are Malfunctioning And Now Don't Move Forward And Back. on 2004 Ford Expedition
There is no spoecific know failure for these seats, you could have a motor problem, a short or something as simple as a blown fuse. It will require some testing to diagnosis if you are not familiar with the system you may want to bring the vehicle to us or some as qualified as us to diagnosis the system properly.
My Check Engine Light Came On. The Code Says That Temp Is Below Thermostat Level on 2001 Buick LeSabre
Normally we would check to see what temp the thermostat is opening at it is more likly a thermostat that has failed and is stuck open or is opening to soon, with out proper test equipment to check the temp sensor for the PCM it is hard to tell if the sensor is having a problem.
Check Engine Light Sometimes Doesn't Come On. Why Doesn't Car Start Without It? on 1994 Ford Explorer
Sounds Like a relay that is starting to fail, Recommend getting it diagnosed properly to prevent replacing good componets. Sounds like the vehicle failed functional because the check engine light did not come on when they check to see if it works during the functional parts of the test. Getting the no start relay problem fixed should cure your smog failure for functional propblem
Put Truck In Gear Dies And Will Not Restart, Also Rev Up Engine And Will Die
on 1990 Chevrolet S10
I agree, the Knock sensor will not be the cause of this problem, It can be several conditions causing this problem, I would recommend to have the vehicle diagnosed by a facility that is qualified. Possible causes range from fuel, to ignition to a TCC Problem
Trans Axle Has A Slow Leak How Much Will It Cost To Fix? on 1999 Volkswagen Passat
I also would suggest getting the vehicle in to have it diagnosis by a Transmission expert
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Schedule an Appointment with West El Cajon Automotive & Transmission
Select a date and time
Please provide date and time
Need an appointment for today? Call the shop directly at (619) 377-7071
Need an appointment for today? Call the shop directly at (619) 377-7071
What verified customers have to say about West El Cajon Automotive & Transmission
Would recommend to a friend
92%
Car was ready when promised
89%
Did not feel sales pressure
98%
Car was fixed correctly the first time
88%
Customer was treated respectfully
98%
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