Close

J4 Automotive

(406) 628-0544
115 Verified Reviews
info@j4automotive.com

HOURS
07:30
17:30
http://purl.org/goodrelations/v1#Monday
07:30
17:30
http://purl.org/goodrelations/v1#Tuesday
07:30
17:30
http://purl.org/goodrelations/v1#Wednesday
07:30
17:30
http://purl.org/goodrelations/v1#Thursday
07:30
17:30
http://purl.org/goodrelations/v1#Friday
Su
Closed
M-F
7:30am to 5:30pm
S
Closed

ADDRESS

3 Lane Avenue
East Helena, MT 59635 USA

AUTO REPAIR EXPERIENCE

  • Kit David Johnson, Owner
  • Established 1994
  • 3 Auto Repair Mechanics on Staff
  • 2 ASE Certified Auto Technicians
  • 73 Years of Car Repair Experience

J4 Automotive Reviews

OVERALL RATING

115 Verified Reviews
5 stars
(86)
4 stars
(25)
3 stars
(1)
2 stars
(2)
1 star
(1)
by - Verified Customer December 28, 2017

Diagnosed and repaired the problem very timely. Also provided recommendations for future maintenance.

by - Verified Customer December 26, 2017

Love you guys.

by - Verified Customer December 19, 2017

Very good customer service.

by - Verified Customer December 19, 2017

The first repair didn't really work, so Kit and the crew spent many unbilled hours to find and diagnose the problem better. Always excellent service, the customer truly does come first at J4.

by - Verified Customer November 29, 2017

Replaced Cam sensor in my F250 powerstroke

by - Verified Customer November 28, 2017

Very satisfied

Reply from J4 Automotive – by Kit Johnson December 11, 2017

Thanks for the review Mike, We appreciate your trust in us!
Happy Motoring!
Kit

by - Verified Customer November 27, 2017

Happy with work

Reply from J4 Automotive – by Kit Johnson December 11, 2017

Thank you Dan, I appreciate the time you took to review us, It means a lot!
Happy Motoring!
Kit

by - Verified Customer November 26, 2017

What I thought was going to be a $600 -$800 repair job turned out to be less than $200. The honesty and professionalism of J4 is the best.

Reply from J4 Automotive – by Kit Johnson December 11, 2017

Hi Bruce,
Trust and Integrity are two very coveted values we adhere to daily. Many of our customers have had bad experiences elsewhere, usually due to un-met expectations and poor communication between the shop and the customer. Thank you for the kind review and I am glad we could help.
Happy Motoring!
Kit

by - Verified Customer November 21, 2017

J4 is the only auto repair shop that I trust in the Helena area. My experience with the service staffs of the local dealers has convinced me that the independent auto repair shop is the only way to go.

Reply from J4 Automotive – by Kit Johnson December 11, 2017

Thank you Roger! That is an accurate assessment in my opinion! :)
Happy Motoring!
Kit

by - Verified Customer November 21, 2017

These folks know automotive. If you want it done right just call them .Why pay a dealership when J4 can handle it for less with more respect for you .

Reply from J4 Automotive – by Kit Johnson December 11, 2017

I couldn't agree with you more John! Thanks for your trust in us.
Happy Motoring!
Kit

by - Verified Customer November 16, 2017

It was fine.

Reply from J4 Automotive – by Kit Johnson December 11, 2017

Thank you for the review Merlyn, I appreciate your trust in us!
Happy Motoring!
Kit

by - Verified Customer November 16, 2017

J4 keeps the standards high.

by - Verified Customer November 15, 2017

Nothing but good things to say about your shop and the front desk guys. Only thing I d add is that when a customer spends 1k+ maybe a quick wash and in the least it would be nice to vacuum the car. Besides that it s probably the best shop I've been to in MT. Thanks!!

Reply from J4 Automotive – by Kit Johnson December 11, 2017

Thank you for the review Tyler,
I apologize, I do not have a wash bay. A quick vacuum is a good idea though! I appreciate your feedback!
Happy Motoring!
Kit

by - Verified Customer November 14, 2017

Work was done correctly and on time. It was a bit more expensive than I thought it should have been, but it was told to me before the repairs were made.

by - Verified Customer November 13, 2017

Awesome place to have car repairs done. Great people

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie
by - Verified Customer November 09, 2017

Excellent service in a timely matter.

by - Verified Customer November 06, 2017

These guys are always friendly and respectful. They took care of a small heater issue for us without charging us when we paid for an oil change. Seriously great customer service!

by - Verified Customer November 01, 2017

Very professional and competent work.

by - Verified Customer November 01, 2017

Great customer service

by - Verified Customer October 31, 2017

The shop was friendly. They found no issues with my truck but I'm still having problems

by - Verified Customer October 29, 2017

I always get great service there

by - Verified Customer October 29, 2017

Great job guys, Thanks to all!!!!!

by - Verified Customer October 26, 2017

Very good service! Fair prices and knowledgeable staff.

by - Verified Customer October 25, 2017

Ralph is courteous and the work done on our car is always professional and complete. J4 is a great place to maintain our vehicles.

by - Verified Customer October 23, 2017

He did 2/3 with an unsatisfactory conclusion. $53 dollars wasted

Reply from J4 Automotive – by Kit Johnson December 11, 2017

Waldon,
I apologize if we missed the mark somehow, we diagnosed a bad power steering gear box leaking oil and a bad engine block heater and recommended repairs to fix your concerns, exactly like you asked us to do and we produced definite conclusions. It was certainly worth the $53.75 we charged you to do the testing and diagnosis, which is far less then the $100 you had authorized and it was not wasted in any way. Somehow we fell short of your expectations, I apologize for that.
Kit

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie
by - Verified Customer October 16, 2017

It was really refreshing to be treated like someone who knows what they need for once. I've been questioned endlessly when I've taken my car into the shop before thinking that I clearly didn't know what I was talking about.

by - Verified Customer October 12, 2017

Great staff, very throughout, and good to work with. At J4 they are honest folks!

by - Verified Customer October 05, 2017

Very personable staff

by - Verified Customer September 14, 2017

Always happy with service here. Honesty, that's how they win customers.

by - Verified Customer September 10, 2017

They did great work on what I needed done but tried to sell me unneeded things which was unfavorable.

by - Verified Customer September 10, 2017

They ran diagnosis on mine and another, both still had dash lights still on when we went to leave w/o explanations before bring back.

by - Verified Customer September 05, 2017

It was great!

by - Verified Customer August 31, 2017

The folks at J4 were courteous and very respectful. They weren't in a rush when you were discussing things even though they were obviously busy. Prices were right on to less expensive with the industry nirms

by - Verified Customer August 23, 2017

Great job

by - Verified Customer August 16, 2017

There is not much to say. I broke a wheel bearing and they fixed it. Done.

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie
by - Verified Customer August 13, 2017

work done was explained very thoroughly, and employees were very helpful to getting me to and from my home. Thank you guys!!!!

by - Verified Customer August 10, 2017

excellent response time to my emergency.

by - Verified Customer August 03, 2017

Will come back

by - Verified Customer August 03, 2017

Great, as always

by - Verified Customer August 01, 2017

It was great and done on time and we where kept update on the progress

by - Verified Customer July 27, 2017

Great people

by - Verified Customer July 25, 2017

Mostly positive experieinces, however, I still feel I get the cookie cutter pressure to perform repairs for issues that most likely could wait or be mitigated other ways. Costs are a little on the high side but I feel work performed is done and overseen by qualified and trustworthy people, which means a lot to us.

by - Verified Customer July 17, 2017

We just discovered J4, and have been blown away by the quality of work done to both our vehicles as well as the friendly service. We will definitely be coming back soon.

by - Verified Customer July 05, 2017

Ok.

by - Verified Customer June 29, 2017

It was a good experience. They gave me rides to and from work while they were working on my car and the cost ended up being less then originally quoted.

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie
by - Verified Customer June 29, 2017

Friendly staff, punctual and kept me informed every step of the way. Excellent warranty coverage with the nationwide NAPA Auto-care warranty since I travel a lot.

by - Verified Customer June 28, 2017

Did well.

by - Verified Customer June 26, 2017

Courteous and friendly staff. Repairs done in timely manner

by - Verified Customer June 21, 2017

I left my car after hours. The key drop is very handy! I was called early the next day and the repair process started. I was updated regularly throughout the process with phone calls and was always asked if it was a convenient time to call. They had to do more than I'd hoped, but I never felt like I was pressured. I'm glad they were honest about the condition of my brake rotors and told me what my options were. My car was finished in one day and I picked it up after hours, everything where I was told it would be. Pleased with this repair!

by - Verified Customer June 12, 2017

Great!

by - Verified Customer June 08, 2017

Slight scheduling error, quickly corrected. Got me in right away, found the cause of my brake problem, explained the repairs needed and offered a reasonable price for the job.

by - Verified Customer June 06, 2017

My car had oil system purge and oil change. I was pleased with the price and the service provided. Thank you!

by - Verified Customer May 31, 2017

J4's staff is always professional and courteous. And their work is top notch!

by - Verified Customer May 23, 2017

Great service and friendly, knowledgeable staff.

by - Verified Customer May 21, 2017

Thank you.

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie
by - Verified Customer May 17, 2017

Oil change was more costly then what we've experienced elsewhere with our vehicles but the customer service is always excellent.

by - Verified Customer May 11, 2017

It's great when a shop double checks and then recommends less work than originally thought. Honestly honesty? You betcha at J4.

by - Verified Customer May 10, 2017

First time to your shop. Felt good. Good service, explanations, etc. Thanks for your service. Hope to be back in July for new tires.

by - Verified Customer May 09, 2017

Great Service.

by - Verified Customer May 07, 2017

I am very glad they were able to find out what was causing a strange noise while driving my car because I would not of been able to figure it out myself. They found the cause being worn out front wheel bearings and now the noise is gone and my car is good as new! Thanks!

by - Verified Customer May 03, 2017

Excellent.

by - Verified Customer May 03, 2017

I am so glad to have J4 take care of my vehicles. They are very professional, knowledgeable, and courteous. They explain everything ahead of time, and the work done is excellent. I highly recommend J4 to anyone needing quality care and service for their vehicles. I also believe the prices charged are fair. No one likes to have car trouble, but when service is needed, they are the best.

by - Verified Customer April 30, 2017

Always professional and seem to go the extra mile to make sure the problem is fixed correctly the first time!

by - Verified Customer April 25, 2017

Explained all work completed and identified items that should be watched and that may need to be addressed in the near future. Provided estimated costs and advice on which were the most critical needs.

by - Verified Customer April 16, 2017

Very pleased!

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie
by - Verified Customer April 13, 2017

Very fast and friendly staff A+ rated.

by - Verified Customer April 04, 2017

Excellent.

by - Verified Customer March 29, 2017

Love those guys.

by - Verified Customer March 27, 2017

Good explanation about what the vehicle needs.

by - Verified Customer March 22, 2017

they treat you great and let you know about things to watch out for.

by - Verified Customer March 22, 2017

The guys at J4 Automotive have always been very helpful, when I would show up with issues or concerns regarding my vehicle. I'm a single parent, and feel uncomfortable checking all the fluid levels in my car, and the gentlemen there are always grateful to come outside and check them for me, to make sure my vehicle continues to run great.

by - Verified Customer March 21, 2017

Great Job. A shop I can trust.

by - Verified Customer March 16, 2017

Always good work.

by - Verified Customer March 16, 2017

Very good experience.

by - Verified Customer March 14, 2017

Kit and his crew always ensure my vehicle is fixed right the first time and that I understand exactly what needs to be done.

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie
by - Verified Customer March 13, 2017

Words can not express the feeling of satisfaction that I received from the whole crew of the J4 Automotive, from the front desk and the staff as a whole. Quality work and service was beyond superb.

by - Verified Customer March 09, 2017

All repairs were explained to me before-hand. No unexpected work done. My car is running great but needs more work to keep it that way. Home town friendly folks. I am very satisfied and will be a return customer.

by - Verified Customer March 09, 2017

My truck runs good.

by - Verified Customer December 27, 2016

Always a pleasure to do business with J4.

by - Verified Customer December 19, 2016

The shop repaired the brakes on my car. The repairs were done well and quickly. Overall the people in the shop were nice and explained the work being done.

by - Verified Customer December 18, 2016

Very good facility and service!

by - Verified Customer December 18, 2016

Incredible shop, highly recommended and regarded by myself and family.

by - Verified Customer December 15, 2016

We will have our vehicles worked on there in the future.

by - Verified Customer December 13, 2016

Great shop with great people.
I was running late so called. I was told, 'no problem' and employee was ready too help me upon arrival.

by - Verified Customer December 12, 2016

Great service, will continue to bring my car to this shop and recommend others.

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie
by - Verified Customer December 11, 2016

Thanks, good job.

by - Verified Customer December 08, 2016

Excellent service and friendly staff. Always worth the drive out to East Helena.

by - Verified Customer December 08, 2016

I work not far from the shop, all I needed was an oil but Kit came and picked up my truck and gave me all my options. By the time I was off work my truck was done and called over to ask if they could start up my truck for me while I walked over (The temperature being in the single digits that day). They said no problem and after explaining everything they checked on and did for me, I got my first punch on my oil change card and my truck was warm and ready to go! Thanks J4 automotive for excellent customer service!

by - Verified Customer December 06, 2016

Good service at a fair price.

by - Verified Customer November 29, 2016

it was great.

by - Verified Customer November 28, 2016

Thanks for the great work! We'll be back!

by - Verified Customer November 22, 2016

Things were taken care of in a timely manner and explained very well to me.

by - Verified Customer November 17, 2016

Looked over my vehicle and suggested repairs but didn't push it.

by - Verified Customer November 16, 2016

They have always been courteous and prompt with repair. They are honest when I have an issue and they aren't sure what can be done. They have done work and it didn't solve the problem and they gave me my money back.

by - Verified Customer November 16, 2016

I will continue using J4 for my auto needs.

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie
by - Verified Customer November 07, 2016

Excellent service.

by - Verified Customer November 06, 2016

They are always professional, yet friendly. I have been there several times for work and never had a problem, nor has anything unexpected ever been unearthed. I will take my vehicle to them next time I need work done.

I trust them with my vehicles.

by - Verified Customer January 11, 2013

I would not trust my cars to anyone but J4 Automotive. They are always honest and up front when something comes up that needs to be fixed when they are looking your car over or when they are fixing it.

by January 10, 2013

I was very pleased and they were professional. They squeezed me in so I could go out of town.

by - Verified Customer January 02, 2013

They are very professional people. They do excellent work. They're prompt. I would recommend them to anyone. They stand behind their work 100%.

by - Verified Customer January 02, 2013

Love the guys at the front desk.

by - Verified Customer January 01, 2013

It's expensive, but they do good work if you go to the right mechanic. Wade is the best mechanic that works there.

by December 30, 2012

Great Service, timely and comfortable business environment. WiFi, coffee, magazines available. Quick service.

by - Verified Customer December 19, 2012

They did an extremely great job for us!

by - Verified Customer December 19, 2012

Pretty expensive.

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie
by - Verified Customer December 12, 2012

Great service and great quality of workmanship.

by - Verified Customer December 06, 2012

I think J4 does a nice job. They're timely, and the mechanics they have there are very knowledgeable.

by - Verified Customer November 28, 2012

We've used them for years and have always been very satisfied.

by - Verified Customer November 22, 2012

Really friendly staff. Willing to go above and beyond for you.

by - Verified Customer November 19, 2012

Very friendly staff. They have it done before promised. Very clean. They're just all around good guys.

by November 14, 2012

J4 is very good. We take our vehicles there for all maintenance and repair work.

by - Verified Customer November 13, 2012

I have confidence in the integrity and competence of J-4

3 verified customers did not leave comments but provided these ratings:
by Vince, Mary
by Connie

RepairPal Scorecard
95
OVERALL QUALITY SCORE

24
month
Nationwide
warranty
36
month
Local
warranty
TECHNICAL ABILITY
94
TOOLS & EQUIPMENT
97
CUSTOMER SERVICE
91
CUSTOMER AMENITIES
95

J4 Automotive is one of the most well rounded Certified shops we have seen. The owner Kit Johnson has been running the business for 22+ years, attends regular training and has been an ASE Master Technician since 1987. He has great service writers with many years of experience, that receive regular training, and are also AMI certified. The technicians have a combined 38 years of car repair experience, receive regular training, and both hold ASE Certifications. They offer an outstanding 3 year/36,000 mile warranty. Topping all this off is a comfortable waiting area with a childrens corner, free WiFi, refreshments and a free shuttle service.


Details

SPECIALTIES

  • AC/Heating
  • Alignment
  • Check Engine Light
  • Diagnosis
  • Hybrid/Electric
  • Muffler & Exhaust
  • Oil Change & Lube
  • Scheduled Maintenance
  • Service & Repair
  • Timing Belts
  • Tire Sales/Repair
  • Transmission Repair
  • Windshield/Glass
+ More

AMENITIES

  • AAA Member Discount
  • Car Delivery
  • Car Pickup/Dropoff
  • Child Friendly
  • Coffee
  • Early Bird Dropoff
  • Extended/Evening Hours
  • Financing
  • Free Estimates
  • Heated Waiting Room
  • Military Discount
  • Parts/Accessories
  • Rental Car
  • Service Guarantee
  • Shopping Nearby
  • Shuttle
  • Towing
  • Warranty Accepted
  • Wireless Internet
+ More

AFFILIATIONS

  • ASA
  • NAPA
  • iATN

MESSAGE FROM THE SHOP

Your locally owned multi-award winning, full service automotive service and repair facility.

Our Motto: “World class service with Montana Values”

Our Mission Statement: “We are dedicated to providing the highest quality automotive repairs possible for a fair price in a friendly, hometown environment” and “We will support the community where we live and do business by donating personal time and financial assets”

At J4 Automotive, you can trust that only the most highly qualified technicians will work on your vehicle! Since our inception, J4 Automotive’s technicians have been recognized over a dozen times for outstanding community and customer service.Only ASE certified technicians are employed for all areas of services performed and the owner won the coveted NAPA/ASE National Technician of the Year award for 2007.

J4 Automotive is proud to be the first AAA Approved Auto Repair facility in the Mountain West region and recipient of the Helena Area Chamber of Commerce Small Business of the Year Award for 2010.

MAKES WE SERVE

  • Acura
  • Audi
  • BMW
  • Buick
  • Cadillac
  • Chevrolet
  • Chrysler
  • Dodge
  • FIAT
  • Ford
  • GMC
  • Geo
  • Honda
  • Hummer
  • Hyundai
  • Infiniti
  • Isuzu
  • Jaguar
  • Jeep
  • Kia
  • Land Rover
  • Lexus
  • Lincoln
  • Mazda
  • Mercedes-Benz
  • Mercury
  • Mini
  • Mitsubishi
  • Nissan
  • Oldsmobile
  • Plymouth
  • Pontiac
  • Porsche
  • Ram
  • Saab
  • Saturn
  • Scion
  • Smart
  • Subaru
  • Suzuki
  • Toyota
  • Volkswagen
  • Volvo
+ More

Map
Get Directions to J4 Automotive